[OPLINLIST] HOW TO HANDLE OVERDUES

Mon, 22 Sep 2003 11:56:09 -0400

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ROUND TABLE DISCUSSION: HOW TO HANDLE  "OVERDUES"
Moderated by: Jimmie Epling, Ohio Valley Area Libraries (OVAL) Regional
Library System
Date & Time: Thu, Sep 25 from 9:00 a.m. to 1:00 p.m.
Fees: This workshop is free of charge to everyone!
---Dealing with overdue materials is a part of the library business. This
moderated open discussion on "overdues" will help you answer these questions
and more. Topics will include: a) Is your library's problem unusual?; b) Is
your annual loss rate (non-returned materials/total circulation) excessive?;
c) Are there problems with particular types of patrons?  New borrowers?
Students?; d) What are effective/efficient notices?  U.S. Mail?  E-mail?
Phone calls?; e) Are collection agencies cost effective?; f) Is your fine
policy a help or hindrance to resolving overdue problems? Participants are
encouraged to bring three years of circulation and overdue statistics, fine
policies, collection agency policies and experience.
___________
___________

For further details, up-to-date information, and on-line registration,
please visit the OVAL Web site, www.oval.lib.oh.us/, and click on the
Continuing Education link. Unless otherwise noted, all workshops are held at
OVAL, 252 W. 13th St., Wellston, Ohio { MAP:  www.oval.lib.oh.us/find/ }.

For more information about any OVAL workshop, contact OVAL Director Jimmie
Epling, at ceoval@oplin.org or 1-800-759-1537 x6.

All OVAL professional & technical training opportunities apply toward
renewal of your Ohio Public Library Certification.
___________
___________

OVAL: Your Source for Instruction, Insight, Inspiration, Innovation!

Margaret "Doc" Delaney, Communications Coordinator
Ohio Valley Area Libraries Regional Library System (OVAL)
252 West Thirteenth Street, Wellston, OH 45692
740-384-2103 x 2 ~ 740-384-2106 fax
www.oval.lib.oh.us ~ delanema@oplin.org

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<DIV>ROUND TABLE DISCUSSION: HOW =
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HANDLE&nbsp;&nbsp;"OVERDUES<F=
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color=3D#0000ff size=3D3>"&nbsp; Moderated=20
by: Jimmie Epling, Ohio Valley Area Libraries (OVAL) =
Regional=20
Library System Date<SPAN=20
class=3D953062218-27082003> &amp; Time: Thu, Sep =
25 from=20
9:00 a.m. to 1:00 p.m. Fees: This=20
workshop is free of charge to everyone! ---Dealing with overdue =
materials is=20
a part of the library business. This moderated open discussion on =
"overdues"=20
will help you answer these questions and more. Topics will include: a) =
Is your=20
library's problem unusual?; b) Is your annual loss rate (non-returned=20
materials/total circulation) excessive?; c) Are there problems with =
particular=20
types of patrons?&nbsp; New borrowers?&nbsp; Students?; d) What are=20
effective/efficient notices?&nbsp; U.S. Mail?&nbsp; E-mail?&nbsp; Phone =
calls?;=20
e) Are collection agencies cost effective?; f) Is your fine policy a =
help or=20
hindrance to resolving overdue problems? Participants are encouraged to =
bring=20
three years of circulation and overdue statistics, fine policies, =
collection=20
agency policies and experience.<FONT=20
color=3D#0000ff>&nbsp;</DIV>
<DIV>___________<SPAN=20
class=3D156291613-10092003>&nbsp;<FONT=20
color=3D#008080> <FONT=20
color=3D#800080>___________<FONT=20
color=3D#800080>&nbsp; For further details, =
up-to-date=20
information, and on-line registration, please visit the OVAL Web site, =
<A=20
href=3D"http://www.oval.lib.oh.us/" =
target=3D_blank>www.oval.lib.oh.us/</A>, and=20
click on the Continuing Education link. =

Unless otherwise noted, all workshops are held at OVAL, 252 W. =
13th St.,=20
Wellston, Ohio { MAP:&nbsp; <A href=3D"http://www.oval.lib.oh.us/find/"=20
target=3D_blank>www.oval.lib.oh.us/find/</A> }. For more =
information about=20
any OVAL workshop, contact<SPAN=20
class=3D156291613-10092003>&nbsp;OVAL&nbsp;Director <SPAN=20
class=3D156291613-10092003>Jimmie Epling, at <A=20
href=3D"mailto:ceoval@oplin.org">ceoval@oplin.org</A> or 1-800-759-1537 =
x<SPAN=20
class=3D156291613-10092003>6. All OVAL professional &amp; =
technical=20
training opportunities apply toward renewal of your Ohio Public Library=20
Certification. ___________<FONT=20
color=3D#0000ff>&nbsp; <FONT =

color=3D#008080>___________</FONT></STRONG><FONT=20
color=3D#008080>&nbsp;</FONT></SPAN></FONT><BR><BR><FONT color=3D#800080 =

size=3D4><STRONG>OVAL: Your Source for Instruction, Insight, =
Inspiration,=20
Innovation!</STRONG></FONT><BR><BR>Margaret "Doc" Delaney, =
Communications=20
Coordinator<BR>Ohio Valley Area Libraries Regional Library System =
(OVAL)<BR>252=20
West Thirteenth Street, Wellston, OH 45692<BR>740-384-2103 x 2 ~ =
740-384-2106=20
fax<BR><A href=3D"http://www.oval.lib.oh.us" =
target=3D_blank>www.oval.lib.oh.us</A>=20
~ <A =
href=3D"mailto:delanema@oplin.org">delanema@oplin.org</A></DIV></BODY></H=
TML>

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