[OPLINLIST] Delivering Great Customer Service, A SOLO Seminar
Terry Mullins, SOLO
mullinte@oplin.org
Tue, 27 Apr 2004 09:32:16 -0400
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Delivering Great Customer Service
When: Tuesday July 27, 2004
From: 10:00 a. m. to 1:00 p.m.
Where: SOLO Regional Library System, 40774 SR 821, Caldwell
Speaker: Tom Lianez, President, Uno Groupo Consulting and Training
Description:
When was the last time you had customer service that knocked your socks
off?
When was the last time you delivered it?
Learn how you can inspire yourself, your staff, or colleagues to deliver
customer service that your patrons will come back for time and again. Learn
what makes good customer service work for everyone. Good customer service is
not a thing of the past, it is alive and well and can be found in your
library!
Come find out about:
· Customer service winners and losers
· Taking ownership of your workplace
· Creating a winning customer service team
· The secrets of painless customer service
· Making your workplace patron friendly
· Communication for winning customer service
Bring your ideas! Share your successes! Bring those ideas that went not
quite as planned. Group discussion and support make this a fun and useful
way to bring a smile to the faces of your staff, your patrons and most of
all you!
Tom Lianez is the President of Groupo Uno Consulting and Training and
specializes in diversity and management training for some of the biggest
companies in the area. Lianez has lectured to libraries in Ohio on a number
of topics and has presented at several state conferences. He shares his
decade of experience in management and training in a humorous and
entertaining fashion that has made him a repeat presenter for libraries,
businesses and state agencies throughout Ohio. His real world approach to
management is refreshing and most of all useful to new and experienced
managers.
****************************************************************************
***************************************
Tom's presentation will run from 10:00 - 1:00. Following lunch the SOLO
"New Name Pending" Committee will meet from 2:00 - 4:00. Chairperson Stacy
Anderson will lead the group in a discussion of a name change and listserv
name change. Bring your ideas! We are expanding the scope of this
committee to reflect all public services.
****************************************************************************
****************************************
This workshop is funded, in part, through an Institute of Museum and Library
Services LSTA grant awarded by the State Library of Ohio.
Register for this event at: http://cemall.solorls.org/events.cfm?ID=591
For more information, contact:
Terry Mullins
Executive Director
SOLO Regional Library System
40774 State Route 821
Caldwell, OH 43274
phone: 740-783-SOLO
fax: 740-783-0403
cell: 740-336-0059
e-mail: mullinte@oplin.org
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<DIV class=3DOutlookMessageHeader dir=3Dltr align=3Dleft><FONT =
face=3DTahoma=20
size=3D2></FONT></DIV><FONT color=3D#0000ff size=3D4><STRONG>Delivering =
Great Customer=20
Service</STRONG></FONT></DIV>
<P><FONT color=3D#0000ff>When:</FONT> Tuesday July 27, 2004<BR><FONT=20
color=3D#0000ff>From:</FONT> 10:00 a. m. to 1:00 =
p.m.<BR><FONT=20
color=3D#0000ff>Where:</FONT> SOLO Regional Library System, 40774 SR =
821,=20
Caldwell<BR><BR><FONT color=3D#0000ff>Speaker:</FONT> Tom Lianez, =
President, Uno=20
Groupo Consulting and Training<BR><BR><FONT=20
color=3D#0000ff>Description:</FONT> </P>
<P>When was the last time you had customer service that knocked =
your socks=20
off?<BR>When was the last time you delivered it?<BR><BR>Learn how =
you can=20
inspire yourself, your staff, or colleagues to deliver customer service =
that=20
your patrons will come back for time and again. Learn what makes good =
customer=20
service work for everyone. Good customer service is not a thing of the =
past, it=20
is alive and well and can be found in your library!<BR><BR>Come find out =
about:<BR>=B7 Customer service =
winners and=20
losers<BR>=B7 Taking ownership of =
your=20
workplace<BR>=B7 Creating a winning =
customer=20
service team<BR>=B7 The secrets of =
painless=20
customer service<BR>=B7 Making your =
workplace=20
patron friendly<BR>=B7 Communication =
for=20
winning customer service<BR><BR>Bring your ideas! Share your successes! =
Bring=20
those ideas that went not quite as planned. Group discussion and support =
make=20
this a fun and useful way to bring a smile to the faces of your staff, =
your=20
patrons and most of all you!<BR><BR>Tom Lianez is the President of =
Groupo Uno=20
Consulting and Training and specializes in diversity and management =
training for=20
some of the biggest companies in the area. Lianez has lectured to =
libraries in=20
Ohio on a number of topics and has presented at several state =
conferences. He=20
shares his decade of experience in management and training in a humorous =
and=20
entertaining fashion that has made him a repeat presenter for libraries, =
businesses and state agencies throughout Ohio. His real world approach =
to=20
management is refreshing and most of all useful to new and experienced=20
managers.<BR><BR>********************************************************=
***********************************************************<BR><BR><FONT =
color=3D#ff00ff size=3D4>Tom's presentation will run from 10:00 - =
1:00. =20
Following lunch the SOLO "<SPAN class=3D634254015-06042004><FONT =
face=3DArial=20
color=3D#0000ff size=3D3>New Name Pending</FONT></SPAN>" Committee will =
meet from=20
2:00 - 4:00. Chairperson Stacy Anderson will lead the group in a=20
discussion of a name change and listserv name change. Bring your=20
ideas! We are expanding the scope of this committee to reflect all =
public=20
services.<BR></FONT><BR>*************************************************=
*******************************************************************</P>
<P>This workshop is funded, in part, through an Institute of Museum and =
Library=20
Services LSTA grant awarded by the State Library of =
Ohio.<BR><BR><BR><FONT=20
color=3D#0000ff size=3D4>Register for this event at: </FONT><A=20
href=3D"http://cemall.solorls.org/events.cfm?ID=3D591"><FONT =
color=3D#0000ff=20
size=3D4>http://cemall.solorls.org/events.cfm?ID=3D591</FONT></A></P>
<P>For more information, contact:</P>
<P><FONT face=3DArial></FONT><BR>Terry Mullins<BR>Executive =
Director<BR>SOLO=20
Regional Library System<BR>40774 State Route 821<BR>Caldwell, OH=20
43274<BR>phone: 740-783-SOLO<BR>fax: =20
740-783-0403<BR>cell: 740-336-0059<BR>e-mail: =20
mullinte@oplin.org </P></BODY></HTML>
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