[OPLINLIST] Providing World Class Service: It Begins Within - March 4th
GCLC
gclc@gclc-lib.org
Mon, 23 Feb 2004 16:44:57 -0500
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*This announcement has been posted to several lists. Our apologies for
any duplication.
*****************************************************************************
*Providing World Class Service: It Begins Within
*
http://www.gclc-lib.org/ce/index.html?id=334*
*
*Date:* Thursday, March 4th, 2004
*Time:* 9:30 a.m. - 3:30 p.m.
*Location:*
Reception Conference Center, Erlanger, Kentucky (just south of Cincinnati)
*Speaker:*
Bob Ash, Life Lessons
*Description:*
Each of us has experienced various levels of customer service - from
fantastic to terrible! What ingredients go into the mix for those who
choose to provide "world-class" service? This workshop will examine the
behaviors needed to provide outstanding service. These behaviors begin
within individuals, then within organizations, as employees meet the
needs of each other, then extend these behaviors to the outside customers.
The presentation will be interactive, with just the right dose of humor.
We will also watch a few movie clips to help emphasize some key points.
Some of the items we will cover include:
* Customer Service Is A Way Of Life
* Love What You Do
* People Skills Make The Difference
* Attitude Is Everything
* Dealing With Difficult People
* Repairing Damaged Relationships
* The Importance Of Integrity
* Gossip
* Going Above And Beyond The Call Of Duty
* Laughter Is The Shortest Distance Between People
* Happen To Things
*Member Cost:* $45.00 Includes continental breakfast and buffet lunch.
*Friend of GCLC Cost:* $45.00 Includes continental breakfast and buffet
lunch.
*Non-Member Cost:* $95.00 Includes continental breakfast and buffet lunch.
The deadline to register is Monday, March 1st, 2004
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<p><b>This announcement has been posted to several lists. Our
apologies for any duplication.<br>
****************************************************************************</b><br>
<br>
<b><font color="#006666"><big><big>Providing World Class Service: It
Begins Within</big></big></font><br>
</b></p>
<p><a href="http://www.gclc-lib.org/ce/index.html?id=334">http://www.gclc-lib.org/ce/index.html?id=334</a><b><br>
</b></p>
<p><b>Date:</b> Thursday, March 4th, 2004</p>
<p><b>Time:</b> 9:30 a.m. - 3:30 p.m.</p>
<p><b>Location:</b><br>
Reception Conference Center, Erlanger, Kentucky (just south of
Cincinnati)<br>
</p>
<p><b>Speaker:</b><br>
Bob Ash, Life Lessons</p>
<p><b>Description:</b><br>
Each
of us has experienced various levels of customer service - from
fantastic to terrible! What ingredients go into the mix for those who
choose to provide "world-class" service? This workshop will examine the
behaviors needed to provide outstanding service. These behaviors begin
within individuals, then within organizations, as employees meet the
needs of each other, then extend these behaviors to the outside
customers.<br>
<br>
The presentation will be interactive, with just the right dose of
humor. We will also watch a few movie clips to help emphasize some key
points.<br>
<br>
Some of the items we will cover include:<br>
* Customer Service Is A Way Of Life<br>
* Love What You Do<br>
* People Skills Make The Difference<br>
* Attitude Is Everything<br>
* Dealing With Difficult People<br>
* Repairing Damaged Relationships<br>
* The Importance Of Integrity<br>
* Gossip<br>
* Going Above And Beyond The Call Of Duty<br>
* Laughter Is The Shortest Distance Between People<br>
* Happen To Things<br>
</p>
<p><b>Member Cost:</b> $45.00 Includes continental breakfast and buffet
lunch.</p>
<p><b>Friend of GCLC Cost:</b> $45.00 Includes continental breakfast
and buffet lunch.</p>
<p><b>Non-Member Cost:</b> $95.00 Includes continental breakfast and
buffet lunch.</p>
<p>The deadline to register is Monday, March 1st, 2004</p>
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