[OPLINLIST] A Popular Workshop! "Customer Interface, IN YOUR PLACE!"

Wed, 19 May 2004 15:48:42 -0400

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--06/01/04

CUSTOMER INTERFACE, IN YOUR PLACE

All staff of academic, public, school and special libraries are invited to
come to OVAL and participate in this workshop!

When/Where: Tuesday June 01, 2004; 9:00 A.M. to 12:00 P.M. @ OVAL

Presented by: Michael Crumpton, Director of Library Services, Wake Technical
Community College, Raleigh, NC

Costs: Free to OVAL/MOLO/SOLO members; $15.00 per person for non-OVAL
members

--How does your library communicate with patrons? What does your library and
staff say consciously (or possibly unconsciously) about your library? Join
this former store manager for Barnes & Noble in Atlanta, Director of
Training for Wallace's College Bookstores and Manager of Circulation
Services for the Public Library of Cincinnati and Hamilton County as we take
a closer "look" at what your library really says - including a look at what
is being said, use of terminology, training programs, behavioral
expectations, telephone standards and other interactions that circulation
staff have with patrons. Part of the twist is expanding into the retail
world, bookstores in particular, and discussing some of the tools that have
been successful there. Michael also will touch on some of the visual
elements that affect patron interaction and respond to the competition
element that some libraries feel with bookstores. Also included will be a
"best practices" type of discussion with group contributions of ideas or
suggestions. Michael brings a retail and library point of view to the table
for the benefit of libraries as an organization. Michael is currently the
Director of Library Services at Wake Technical Community College in Raleigh,
North Carolina.
___________
___________

To REGISTER for this workshop and for further details, please visit the OVAL
Web site { http://www.oval.lib.oh.us } and click on the Continuing Education
link.

For more information about any OVAL workshop, contact OVAL Continuing
Education Coordinator Margaret Delaney at ceoval@oplin.org or 1-800-759-1537
x2 or 740-384-2103 x2.

All OVAL professional & technical training opportunities apply toward
renewal of your Ohio Public Library Certification.
___________
___________

"OVAL: Your Source for Instruction, Insight, Inspiration, Innovation!"

Margaret L. Delaney, Continuing Education Coordinator
Ohio Valley Area Libraries Regional Library System (OVAL)
252 West Thirteenth Street, Wellston, OH 45692
740-384-2103 x 2 ~ 740-384-2106 fax
www.oval.lib.oh.us ~ ceoval@oplin.org

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--06/01/04 CUSTOMER INTERFACE, IN YOUR =
PLACE All=20
staff of academic, public, school and special libraries are invited to =
come to=20
OVAL and participate in this workshop! <FONT=20
color=3D#008000>When/Where: Tuesday June 01, 2004; 9:00 =
A.M. to=20
12:00 P.M. @ OVAL Presented=20
by: Michael Crumpton, Director of Library Services, Wake =

Technical Community College, Raleigh, NC <FONT=20
color=3D#008000>Costs: Free to OVAL/MOLO/SOLO =
members;=20
$15.00 per person for non-OVAL members --How does your library=20
communicate with patrons? What does your library and staff say =
consciously (or=20
possibly unconsciously) about your library? Join this former store =
manager for=20
Barnes &amp; Noble in Atlanta, Director of Training for Wallace's =
College=20
Bookstores and Manager of Circulation Services for the Public Library of =

Cincinnati and Hamilton County as we take a closer "look" at what your =
library=20
really says - including a look at what is being said, use of =
terminology,=20
training programs, behavioral expectations, telephone standards and =
other=20
interactions that circulation staff have with patrons. Part of the twist =
is=20
expanding into the retail world, bookstores in particular, and =
discussing some=20
of the tools that have been successful there. Michael also will touch on =
some of=20
the visual elements that affect patron interaction and respond to the=20
competition element that some libraries feel with bookstores. Also =
included will=20
be a "best practices" type of discussion with group contributions of =
ideas or=20
suggestions. Michael brings a retail and library point of view to the =
table for=20
the benefit of libraries as an organization. Michael is currently the =
Director=20
of Library Services at Wake Technical Community College in Raleigh, =
North=20
Carolina. ___________ ___________ To <FONT=20
color=3D#008000>REGISTER for this workshop and =
for further=20
details, please visit the OVAL Web site { <A=20
href=3D"http://www.oval.lib.oh.us/" target=3D_blank><FONT=20
face=3DGeorgia>http://www.oval.lib.oh.us</A> =
} and click=20
on the Continuing Education link. For more information about any =
OVAL=20
workshop, contact OVAL Continuing Education Coordinator Margaret Delaney =
at=20
<A href=3D"mailto:ceoval@oplin.org"><FONT=20
face=3DGeorgia>ceoval@oplin.org</A> or =
1-800-759-1537 x2=20
or 740-384-2103 x2. All OVAL professional &amp; technical =
training=20
opportunities apply toward renewal of your Ohio Public Library=20
Certification. ___________ ___________ <FONT=20
color=3D#008000>"OVAL: Your Source for Instruction, Insight, =
Inspiration,=20
Innovation!" Margaret L. Delaney, Continuing=20
Education Coordinator Ohio Valley Area Libraries Regional Library =
System=20
(OVAL) 252 West Thirteenth Street, Wellston, OH 45692 740-384-2103 =
x 2 ~=20
740-384-2106 fax <A href=3D"http://www.oval.lib.oh.us/"=20
target=3D_blank>www.oval.lib.oh.us</A><FONT=20
face=3DGeorgia> ~ <A href=3D"mailto:ceoval@oplin.org"><FONT=20
face=3DGeorgia>ceoval@oplin.org</A> </BODY></HTML>

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