[OPLINLIST] Communication Savvy
Melissa Lattanzi
lattanzm@nolanet.org
Tue, 17 May 2005 08:45:29 -0400
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It's not too late to signup!
=20
Communication Savvy Or...How to stop walking on eggshells and
understanding why everyone doesn't have the good sense to respond just
like you!
Program Date: 05/24/2005=20
Program Time: 9:00 AM - 4:00 PM
Speaker:=20
Lauren Burnett, President, Center for Inner Quality=20
Program Description:
Like it or not communication is at the heart of service to both internal
and external customers. It is also at the heart of being understood,
getting your idea heard, influencing others and feeling confident in
building relationships.
* Inventory your interpersonal communication style
* Learn and understand what motivates different communication
styles and enhance your ability influence others
* Take away strategies to increase your ability to "be heard" by
adapting your interpersonal communication style to that of others=20
* Sharpen assertiveness skills to focus on making clear statements
that express thoughts, feelings and concerns and move through the
resistance of "walking on eggshells"
* Learn how to listen "multidimensionally" and how to identify the
problem/concern of another's issue, or request=20
=20
Click here for more information:
http://www.nolanet.org/eventdetail.cfm?ID=3D428
=20
=20
=20
Melissa Lattanzi, Continuing Education Coordinator
NOLA Regional Library System=20
4445 Mahoning Ave. NW
Warren, OH 44483
330-847-7744 ext. 12
lattanzm@nolanet.org
=20
=20
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<p class=3DMsoNormal><b><font size=3D5 color=3D"#cc99ff" =
face=3DArial><span
style=3D'font-size:18.0pt;color:#CC99FF;font-weight:bold'>It’s not =
too late
to signup!<o:p></o:p></span></font></b></p>
<p class=3DMsoNormal><font size=3D2 face=3DArial><span =
style=3D'font-size:10.0pt'><o:p> </o:p></span></font></p>
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<tr>
<td style=3D'padding:3.0pt 3.0pt 3.0pt 3.0pt'>
<p class=3DMsoNormal><b><font size=3D3 face=3DArial><span =
style=3D'font-size:12.0pt;
font-weight:bold'>Communication Savvy Or…How to stop walking on
eggshells and understanding why everyone doesn't have the good sense =
to
respond just like you!</span></font></b><font face=3D"Times New =
Roman"><span
style=3D'font-family:"Times New Roman"'><o:p></o:p></span></font></p>
</td>
</tr>
<tr>
<td style=3D'padding:3.0pt 3.0pt 3.0pt 3.0pt'>
<p class=3DMsoNormal><b><font size=3D2 face=3DArial><span =
style=3D'font-size:10.0pt;
font-weight:bold'>Program Date: </span></font></b><b><font =
size=3D5><span
=
style=3D'font-size:18.0pt;font-weight:bold'>05/24/2005</span></font></b><=
b><font
size=3D2><span style=3D'font-size:10.0pt;font-weight:bold'> =
</span></font></b><font
face=3D"Times New Roman"><span style=3D'font-family:"Times New =
Roman"'><o:p></o:p></span></font></p>
</td>
</tr>
<tr>
<td style=3D'padding:3.0pt 3.0pt 3.0pt 3.0pt'>
<p class=3DMsoNormal><b><font size=3D2 face=3DArial><span =
style=3D'font-size:10.0pt;
font-weight:bold'>Program Time:</span></font></b><font size=3D2><span
style=3D'font-size:10.0pt'> 9:00 AM - 4:00 PM</span></font><font
face=3D"Times New Roman"><span style=3D'font-family:"Times New =
Roman"'><o:p></o:p></span></font></p>
</td>
</tr>
<tr>
<td style=3D'padding:3.0pt 3.0pt 3.0pt 3.0pt'>
<p class=3DMsoNormal><b><font size=3D2 face=3DArial><span =
style=3D'font-size:10.0pt;
font-weight:bold'>Speaker: </span></font></b><font size=3D2><span
style=3D'font-size:10.0pt'><br>
Lauren Burnett, President, Center for Inner Quality =
</span></font><font
face=3D"Times New Roman"><span style=3D'font-family:"Times New =
Roman"'><o:p></o:p></span></font></p>
</td>
</tr>
<tr>
<td colspan=3D2 style=3D'padding:3.0pt 3.0pt 3.0pt 3.0pt'>
<p class=3DMsoNormal><b><font size=3D2 face=3DArial><span =
style=3D'font-size:10.0pt;
font-weight:bold'>Program Description:</span></font></b><font =
size=3D2><span
style=3D'font-size:10.0pt'><br>
Like it or not communication is at the heart of service to both =
internal and
external customers. It is also at the heart of being understood, =
getting your
idea heard, influencing others and feeling confident in building
relationships.<o:p></o:p></span></font></p>
<ul type=3Ddisc>
<li class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:
auto;mso-list:l0 level1 lfo1'><font size=3D2 face=3DArial><span
style=3D'font-size:10.0pt'>Inventory your interpersonal =
communication
style<o:p></o:p></span></font></li>
<li class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:
auto;mso-list:l0 level1 lfo1'><font size=3D2 face=3DArial><span
style=3D'font-size:10.0pt'>Learn and understand what motivates =
different
communication styles and enhance your ability influence =
others<o:p></o:p></span></font></li>
<li class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:
auto;mso-list:l0 level1 lfo1'><font size=3D2 face=3DArial><span
style=3D'font-size:10.0pt'>Take away strategies to increase your =
ability
to "be heard" by adapting your interpersonal =
communication
style to that of others <o:p></o:p></span></font></li>
<li class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:
auto;mso-list:l0 level1 lfo1'><font size=3D2 face=3DArial><span
style=3D'font-size:10.0pt'>Sharpen assertiveness skills to focus =
on making
clear statements that express thoughts, feelings and concerns and =
move
through the resistance of "walking on =
eggshells"<o:p></o:p></span></font></li>
<li class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:
auto;mso-list:l0 level1 lfo1'><font size=3D2 face=3DArial><span
style=3D'font-size:10.0pt'>Learn how to listen
"multidimensionally" and how to identify the =
problem/concern
of another's issue, or request <o:p></o:p></span></font></li>
</ul>
<p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><font
size=3D2 face=3DArial><span =
style=3D'font-size:10.0pt'><o:p> </o:p></span></font></p>
<p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><font
size=3D2 face=3DArial><span style=3D'font-size:10.0pt'>Click here for =
more
information: <a =
href=3D"http://www.nolanet.org/eventdetail.cfm?ID=3D428">http://www.nolan=
et.org/eventdetail.cfm?ID=3D428</a><o:p></o:p></span></font></p>
<p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><font
size=3D2 face=3DArial><span =
style=3D'font-size:10.0pt'><o:p> </o:p></span></font></p>
</td>
</tr>
</table>
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<p class=3DMsoNormal><font size=3D2 face=3DArial><span =
style=3D'font-size:10.0pt'><o:p> </o:p></span></font></p>
<p class=3DMsoNormal><font size=3D2 face=3DArial><span =
style=3D'font-size:10.0pt'>Melissa
Lattanzi, Continuing Education Coordinator</span></font><o:p></o:p></p>
<p class=3DMsoNormal><font size=3D2 face=3DArial><span =
style=3D'font-size:10.0pt'>NOLA
Regional Library System </span></font><o:p></o:p></p>
<p class=3DMsoNormal><st1:Street w:st=3D"on"><st1:address =
w:st=3D"on"><font size=3D2
face=3DArial><span style=3D'font-size:10.0pt'>4445 Mahoning Ave. =
NW</span></font></st1:address></st1:Street><o:p></o:p></p>
<p class=3DMsoNormal><st1:place w:st=3D"on"><st1:City w:st=3D"on"><font =
size=3D2
face=3DArial><span =
style=3D'font-size:10.0pt'>Warren</span></font></st1:City><font
size=3D2><span style=3D'font-size:10.0pt'>, <st1:State =
w:st=3D"on">OH</st1:State> <st1:PostalCode
=
w:st=3D"on">44483</st1:PostalCode></span></font></st1:place><o:p></o:p></=
p>
<p class=3DMsoNormal><font size=3D2 face=3DArial><span =
style=3D'font-size:10.0pt'>330-847-7744
ext. 12</span></font><o:p></o:p></p>
<p class=3DMsoNormal><font size=3D2 face=3DArial><span =
style=3D'font-size:10.0pt'><a
href=3D"mailto:lattanzm@nolanet.org">lattanzm@nolanet.org</a></span></fon=
t><o:p></o:p></p>
<p class=3DMsoNormal><font size=3D3 face=3DArial><span =
style=3D'font-size:12.0pt'> </span><o:p></o:p></font></p>
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style=3D'font-size:12.0pt'><o:p> </o:p></span></font></p>
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