[OPLINLIST] [COSLA] Balanced Scorecard

Thu, 19 May 2005 14:11:41 -0400

This message is in MIME format. Since your mail reader does not understand
this format, some or all of this message may not be legible.

------_=_NextPart_001_01C55C9E.355FB4E0
Content-Type: text/plain;
	charset="UTF-8"
Content-Transfer-Encoding: quoted-printable

In late 2004, IMLS funded a project to investigate the value and =
utility of
using a Balanced Scorecard in public libraries. The project is seeking
volunteer public libraries of all sizes from across the U.S. to create =
their
own Library Balanced Scorecard using a process documented in a workbook
created by this project.=20

=20

The Benefits: The benefits of using a Balanced Scorecard include:=20

=20

=E3=83=BB      Becoming more responsive to customer needs=20

=E3=83=BB      Tool to better communicate the value of the public =
library=20

=E3=83=BB      Achieving a closer link between strategic planning and =
the day-to-day
activities of a library=20

=E3=83=BB      Helping focus library staff members on the importance of =
achieving an
important goal=20

=E3=83=BB      Gaining a better understanding of performance measures.=20

=20

Time Required: A library can expect to spend between 3-4 hours in a =
weekly
meeting for about 8-12 weeks. After developing the initial scorecard, =
each
library would update their scorecard on a quarterly basis.=20

=20

Staff Involved: It is recommended that from 3 to 7 library staff =
members be
involved in the scorecard project. Staff should come from different =
levels
and functional areas within the library.=20

=20

Start Date: The workbook will be available in August 2005 and each =
library
will start using the workbook in September 2005.=20

=20

Expectations: Each participating library should be willing to share the
issues and concerns about the workbook itself and thoughts on the =
concept of
the Library Balanced Scorecard with the project consultant as the =
library
uses the process contained in the workbook.=20

=20

In addition, the library would be expected to distribute, collect and =
return
a short survey to its stakeholders (city/county manager, other =
city/county
administrators, city council people, members of the Board of =
Supervisors,
and library board members) during July 2006.=20

=20

More Information: Please visit the project=E2=80=99s Web site:
www.ci.carlsbad.ca.us/imls=20

=20

Participation: Should you want to participate or have any questions, =
please
contact the project=E2=80=99s consultant, Joe Matthews. He can be =
reached via
telephone at 760 930-9223 or email at: Joe@JoeMatthews.Org=20

------_=_NextPart_001_01C55C9E.355FB4E0
Content-Type: text/html;
	charset="UTF-8"
Content-Transfer-Encoding: quoted-printable

<html xmlns:v=3D"urn:schemas-microsoft-com:vml" =
xmlns:o=3D"urn:schemas-microsoft-com:office:office" =
xmlns:w=3D"urn:schemas-microsoft-com:office:word" =
xmlns:x=3D"urn:schemas-microsoft-com:office:excel" =
xmlns:st1=3D"urn:schemas-microsoft-com:office:smarttags" =
xmlns=3D"http://www.w3.org/TR/REC-html40">

<head>
<META HTTP-EQUIV=3D"Content-Type" CONTENT=3D"text/html; =
charset=3DUTF-8">

<meta name=3DGenerator content=3D"Microsoft Word 11 (filtered medium)">
<o:SmartTagType =
namespaceuri=3D"urn:schemas-microsoft-com:office:smarttags"
 name=3D"country-region"/>
<o:SmartTagType =
namespaceuri=3D"urn:schemas-microsoft-com:office:smarttags"
 name=3D"place" downloadurl=3D"http://www.5iantlavalamp.com/"/>
<!--[if !mso]>
<style>
st1\:*{behavior:url(#default#ieooui) }
</style>
<![endif]-->
<style>
<!--
 /* Font Definitions */
 @font-face
	{font-family:"MS PGothic";}
@font-face
	{font-family:"Hiragino Kaku Gothic Pro";}
@font-face
	{font-family:Times;
	panose-1:2 2 6 3 5 4 5 2 3 4;}
 /* Style Definitions */
 p.MsoNormal, li.MsoNormal, div.MsoNormal
	{margin:0in;
	margin-bottom:.0001pt;
	font-size:10.0pt;
	font-family:"Times New Roman";}
a:link, span.MsoHyperlink
	{color:blue;
	text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
	{color:purple;
	text-decoration:underline;}
p
	{mso-margin-top-alt:auto;
	margin-right:0in;
	mso-margin-bottom-alt:auto;
	margin-left:0in;
	font-size:12.0pt;
	font-family:"MS PGothic";}
span.EmailStyle17
	{mso-style-type:personal-compose;
	font-family:Arial;
	color:windowtext;}
@page Section1
	{size:8.5in 11.0in;
	margin:1.0in 1.25in 1.0in 1.25in;}
div.Section1
	{page:Section1;}
-->
</style>

</head>

<body lang=3DEN-US link=3Dblue vlink=3Dpurple>

<div class=3DSection1>

In late 2004, IMLS funded a project to investigate =
the value
and utility of using a Balanced Scorecard in public libraries. The =
project is
seeking volunteer public libraries of all sizes from across the =
<st1:place
w:st=3D"on"><st1:country-region =
w:st=3D"on">U.S.</st1:country-region></st1:place>
to create their own Library Balanced Scorecard using a process =
documented in a
workbook created by this project. <o:p></o:p>

<p class=3DMsoNormal><font size=3D3 face=3D"MS PGothic"><span =
style=3D'font-size:12.0pt;
font-family:"MS PGothic"'><o:p>&nbsp;</o:p></span></font></p>

<p class=3DMsoNormal><font size=3D2 face=3DArial><span =
style=3D'font-size:10.0pt;
font-family:Arial'>The Benefits: The benefits of using a Balanced =
Scorecard
include: <o:p></o:p></span></font></p>

<p class=3DMsoNormal><font size=3D3 face=3D"MS PGothic"><span =
style=3D'font-size:12.0pt;
font-family:"MS PGothic"'><o:p>&nbsp;</o:p></span></font></p>

<p class=3DMsoNormal><font size=3D2 face=3D"Times New Roman"><span =
style=3D'font-size:
10.0pt'>=E3=83=BB</span></font><font face=3D"Hiragino Kaku Gothic =
Pro"><span
style=3D'font-family:"Hiragino Kaku Gothic =
Pro"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</span></font><font
size=3D3 face=3D"MS PGothic"><span =
style=3D'font-size:12.0pt;font-family:"MS PGothic"'>
</span></font><font face=3DArial><span =
style=3D'font-family:Arial'>Becoming more
responsive to customer needs</span></font><font face=3DTimes><span
style=3D'font-family:Times'> </span></font><font size=3D3 face=3D"MS =
PGothic"><span
style=3D'font-size:12.0pt;font-family:"MS =
PGothic"'><o:p></o:p></span></font></p>

<p class=3DMsoNormal><font size=3D2 face=3D"Times New Roman"><span =
style=3D'font-size:
10.0pt'>=E3=83=BB</span></font><font face=3D"Hiragino Kaku Gothic =
Pro"><span
style=3D'font-family:"Hiragino Kaku Gothic =
Pro"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</span></font><font
size=3D3 face=3D"MS PGothic"><span =
style=3D'font-size:12.0pt;font-family:"MS PGothic"'>
</span></font><font face=3DArial><span style=3D'font-family:Arial'>Tool =
to better
communicate the value of the public library</span></font><font =
face=3DTimes><span
style=3D'font-family:Times'> </span></font><font size=3D3 face=3D"MS =
PGothic"><span
style=3D'font-size:12.0pt;font-family:"MS =
PGothic"'><o:p></o:p></span></font></p>

<p class=3DMsoNormal><font size=3D2 face=3D"Times New Roman"><span =
style=3D'font-size:
10.0pt'>=E3=83=BB</span></font><font face=3D"Hiragino Kaku Gothic =
Pro"><span
style=3D'font-family:"Hiragino Kaku Gothic =
Pro"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</span></font><font
size=3D3 face=3D"MS PGothic"><span =
style=3D'font-size:12.0pt;font-family:"MS PGothic"'>
</span></font><font face=3DArial><span =
style=3D'font-family:Arial'>Achieving a
closer link between strategic planning and the day-to-day activities of =
a
library</span></font><font face=3DTimes><span =
style=3D'font-family:Times'> </span></font><font
size=3D3 face=3D"MS PGothic"><span =
style=3D'font-size:12.0pt;font-family:"MS =
PGothic"'><o:p></o:p></span></font></p>

<p class=3DMsoNormal><font size=3D2 face=3D"Times New Roman"><span =
style=3D'font-size:
10.0pt'>=E3=83=BB</span></font><font face=3D"Hiragino Kaku Gothic =
Pro"><span
style=3D'font-family:"Hiragino Kaku Gothic =
Pro"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</span></font><font
size=3D3 face=3D"MS PGothic"><span =
style=3D'font-size:12.0pt;font-family:"MS PGothic"'>
</span></font><font face=3DArial><span =
style=3D'font-family:Arial'>Helping focus
library staff members on the importance of achieving an important =
goal</span></font><font
face=3DTimes><span style=3D'font-family:Times'> </span></font><font =
size=3D3
face=3D"MS PGothic"><span style=3D'font-size:12.0pt;font-family:"MS =
PGothic"'><o:p></o:p></span></font></p>

<p class=3DMsoNormal><font size=3D2 face=3D"Times New Roman"><span =
style=3D'font-size:
10.0pt'>=E3=83=BB</span></font><font face=3D"Hiragino Kaku Gothic =
Pro"><span
style=3D'font-family:"Hiragino Kaku Gothic =
Pro"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</span></font><font
size=3D3 face=3D"MS PGothic"><span =
style=3D'font-size:12.0pt;font-family:"MS PGothic"'>
</span></font><font face=3DArial><span =
style=3D'font-family:Arial'>Gaining a better
understanding of performance measures.</span></font><font =
face=3DTimes><span
style=3D'font-family:Times'> </span></font><font size=3D3 face=3D"MS =
PGothic"><span
style=3D'font-size:12.0pt;font-family:"MS =
PGothic"'><o:p></o:p></span></font></p>

<p class=3DMsoNormal><font size=3D3 face=3D"MS PGothic"><span =
style=3D'font-size:12.0pt;
font-family:"MS PGothic"'><o:p>&nbsp;</o:p></span></font></p>

Time Required: A library can expect to spend between =
3-4
hours in a weekly meeting for about 8-12 weeks. After developing the =
initial
scorecard, each library would update their scorecard on a quarterly =
basis. <o:p></o:p>

<p class=3DMsoNormal><font size=3D3 face=3D"MS PGothic"><span =
style=3D'font-size:12.0pt;
font-family:"MS PGothic"'><o:p>&nbsp;</o:p></span></font></p>

Staff Involved: It is recommended that from 3 to 7 =
library
staff members be involved in the scorecard project. Staff should come =
from
different levels and functional areas within the library. =
<o:p></o:p>

<p class=3DMsoNormal><font size=3D3 face=3D"MS PGothic"><span =
style=3D'font-size:12.0pt;
font-family:"MS PGothic"'><o:p>&nbsp;</o:p></span></font></p>

Start Date: The workbook will be available in August =
2005
and each library will start using the workbook in September 2005. =
<o:p></o:p>

<p class=3DMsoNormal><font size=3D3 face=3D"MS PGothic"><span =
style=3D'font-size:12.0pt;
font-family:"MS PGothic"'><o:p>&nbsp;</o:p></span></font></p>

Expectations: Each participating library should be =
willing
to share the issues and concerns about the workbook itself and thoughts =
on the
concept of the Library Balanced Scorecard with the project consultant =
as the
library uses the process contained in the workbook. <o:p></o:p>

<p class=3DMsoNormal><font size=3D3 face=3D"MS PGothic"><span =
style=3D'font-size:12.0pt;
font-family:"MS PGothic"'><o:p>&nbsp;</o:p></span></font></p>

In addition, the library would be expected to =
distribute,
collect and return a short survey to its stakeholders (city/county =
manager,
other city/county administrators, city council people, members of the =
Board of Supervisors,
and library board members) during July 2006. <o:p></o:p>

<p class=3DMsoNormal><font size=3D3 face=3D"MS PGothic"><span =
style=3D'font-size:12.0pt;
font-family:"MS PGothic"'><o:p>&nbsp;</o:p></span></font></p>

<p class=3DMsoNormal><font size=3D2 face=3DArial><span =
style=3D'font-size:10.0pt;
font-family:Arial'>More Information: Please visit the project=E2=80=99s =
Web site:<u>
<font color=3Dblue><span =
style=3D'color:blue'>www.ci.carlsbad.ca.us/imls</span></font></u>
</span></font><font size=3D3 face=3D"MS PGothic"><span =
style=3D'font-size:12.0pt;
font-family:"MS PGothic"'><o:p></o:p></span></font></p>

<p class=3DMsoNormal><font size=3D3 face=3D"MS PGothic"><span =
style=3D'font-size:12.0pt;
font-family:"MS PGothic"'><o:p>&nbsp;</o:p></span></font></p>

Participation: Should you want to participate or =
have any
questions, please contact the project=E2=80=99s consultant, Joe =
Matthews. He can
be reached via telephone at 760 930-9223 or email =
at:
Joe@JoeMatthews.Org <o:p></o:p>

</div>

</body>

</html>

------_=_NextPart_001_01C55C9E.355FB4E0--