[OPLINLIST] SERLS Continuing Education Workshop

[Cheilon Mitchell]

V.O.I.C.E. Service Power: Create a Positive Impression in 8 Seconds Flat

 

You have eight seconds to create a positive customer impact in person and
also over the phone. Learn how to put this "window of impression" to work
for you by honing your voice as a business tool to facilitate a great patron
experience through a unique V.O.I.C.E. model and mapping strategy. Learn
techniques that deal with creating a believable presence and artfully
handling challenging patrons. This is a great workshop for new staff in need
of customer service training, or librarians who frequently conduct reference
interviews over the phone. Free to enhanced members of SERLS, $60 for all
other library staff. 

May 7th: 10:00- 4:00 at the Guernsey County District Public Library,
Crossroads Branch, Cambridge OH. 

May 8th: 9:30- 3:30 at the SERLS Headquarters, Wellston OH. 

 

For more information, or to register, visit us at 

www.serls.org <http://www.serls.org/> 

 

Or contact:

Cheilon Mitchell, Continuing Education Coordinator

Southeast Regional Library System

252 W. 13th Street

Wellston, Ohio 45692

740.384.2103 ext. 2

ceserls at oplin.org

mitchech at oplin.org

 <mailto:mitchech at oplin.org> 

 

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