[OPLINLIST] AARP Tax Prep Questions

[Poppy Girton]

I wish I had suggestions... I'd really like to know who wandered off and 
left public librarians in charge of all these issues!  When our patrons 
have questions or problems with the AARP tax prep, I give them the name 
and phone number of the coordinator of the local group.  I'm sure the 
situation varies from place to place, but we've not had too many 
complaints, and we seem to see the same patrons sign up for the service 
year after year.  As for the Stimulus Package-- double AARRGGHH!

I'm also getting phone calls about rebate coupons for TV converter boxes 
(and I printed the application off the Net), so add that to the list of 
issues!

Poppy

Poppy Girton-Head of Adult Services
Carnegie Public Library
127 S North St.
Washington CH, OH 43160

(740) 335-2540 x. 18 voice
(740) 335-8409 Fax
girtonpo at oplin.org




ballma at oplin.org wrote:
> Hello-
>
> I am sure many of you have the AARP folks come into your libraries helping
> your patrons with their income tax preparation. In addition to the
> questions about the Stimulus Package (ARRGG!), I know you all have your
> hands full with appointments and forms, etc.
>
> Well, some of our patrons have called to say that their taxes have not
> been filled out properly. There are other problems as well.
> So, my question is- to where should these people go to complain?  We have
> run into some difficulties getting answers from our local AARP tax prep
> people.
>
> I am looking for suggestions or ideas.
>
> Thanks!
>
> Mary Kay Ball
> Reference Librarian
> Barberton Public Library
> 602 West Park Ave
> Barberton, OH 44203
> 330-745-1194
> ballma at oplin.org
>
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