[OPLINLIST] morale

[Teri Silver]

Just keep smiling. Engage people in conversations and don't afraid to be
silly. You can't change the issues or the tragedies people face in their
lives but you can interact with them to show them that someone... even if it
is a "stranger"... cares about how they're feeling this one particular day.
Make them laugh, show them your "human" sides (funny how people think
librarians don't have that!) Show them your sense of humor and that we're
all in the same boat. If they're your "regulars," ask about their children,
their grandchildren; nothing helps as much as getting people to talk about
themselves.  Find out what they like and suggest some books or movies.

You can't change what you can't change. But you can offer the one thing we
all have the ability to give; a smile and a willing ear. It works. To quote
one of my favorite Bruce Springsteen songs, "give a little of that Human
Touch."

Teri



Teri Silver
Public Relations Specialist
Delaware County District Library
(740) 362-3861
tsilver at delawarelibrary.org

On 4/2/09, Rachelle Miller <rmiller at tmcpl.org> wrote:

>  In these difficult times, we are seeing an increase in the number of
> people in foul moods who are using the library. It’s very stressful for the
> staff, in addition to the stresses the public have and are bringing with
> them when they come through our doors. I’d really appreciate some examples
> of ways to increase morale and lift spirits. Obviously we don’t have the
> money to spend on gift certificates and things like that, so suggestions on
> cheap and free ways to boost the morale of the staff and public would be
> appreciated!
>
> Thanks in advance!
>
>
>
> Rachelle Miller
>
> Director
>
> *Troy-Miami** County** Public Library*
>
> 419 W. Main St.
>
> Troy, Ohio 45373
>
> 937.339.0502 ext. 16
>
>
>
>
>
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>


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