[OPLINLIST] Offensive Odor

[Susan Pieper]

Hello All!
I know this has been discussed, but I'm opening up a fresh window -- so to
speak -- on the situation of patrons who haven't bathed or washed clothes,
etc. in a long while. I know that urban libraries are no stranger to this
dilemma, but here in rural land, we "know" most our patrons and want to
avoid embarrassment for all involved.

Here is our latest issue:
A male patron comes in with his kids. His odor is so bad that many staff
simply cannot wait on him without gagging. Other patrons have complained.
The elevator and library smells horrible for almost 30 minutes after he
leaves. This gentleman is the only one left of his brothers that isn't in
prison for a felony. He doesn't stay long enough at a location to have the
water turned on.

Do you think this would work:?
I want to have a generic "memo" on hand that states that although we
appreciate the patronage of all our patrons, we do have a policy in place to
ensure the quality of the library experience for all patrons. This includes
offensive body odor due to lack of hygiene habits or facilities. There would
be more, but basically the idea was to have the memo on hand to actually
"hand" to the patron, asking them to read it when they leave the building
due to the sensitive and personal nature of the letter. The idea came up to
"mail" the note, but if we hand it to them, we know they have received it.

What do think? Looking to the masses for your wisdom.
Thanks in advance!
Susan
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Library Blog:
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Susan Hill Pieper, Director/Editor
Paulding County Carnegie Library
Rural Library Services Newsletter
205 S Main St, Paulding, Ohio 45879
419-399-2032 voice 419-3999-2114 fax
www.pauldingcountylibrary.org
ALA Councilor-at-Large
PLA Executive Board
ARSL Ex-Officio Board Member
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