[OPLINLIST] Offensive Odor

[Georgiana]

Sometimes it's not even a question of cleanliness.  We have a patron who smells very strongly of garlic...I think that he must chew it or something.  Sometimes it is so strong that it actually makes your eyes water when you check him out.  The "smelly patron" will always be a problem, I guess.
Georgi Huizenga, Harris-Elmore Public Library
  ----- Original Message ----- 
  From: Susan Pieper 
  To: oplinlist at oplin.org 
  Sent: Tuesday, January 12, 2010 2:15 PM
  Subject: [OPLINLIST] Offensive Odor


  Hello All!
  I know this has been discussed, but I'm opening up a fresh window -- so to speak -- on the situation of patrons who haven't bathed or washed clothes, etc. in a long while. I know that urban libraries are no stranger to this dilemma, but here in rural land, we "know" most our patrons and want to avoid embarrassment for all involved.

  Here is our latest issue:
  A male patron comes in with his kids. His odor is so bad that many staff simply cannot wait on him without gagging. Other patrons have complained. The elevator and library smells horrible for almost 30 minutes after he leaves. This gentleman is the only one left of his brothers that isn't in prison for a felony. He doesn't stay long enough at a location to have the water turned on. 

  Do you think this would work:?
  I want to have a generic "memo" on hand that states that although we appreciate the patronage of all our patrons, we do have a policy in place to ensure the quality of the library experience for all patrons. This includes offensive body odor due to lack of hygiene habits or facilities. There would be more, but basically the idea was to have the memo on hand to actually "hand" to the patron, asking them to read it when they leave the building due to the sensitive and personal nature of the letter. The idea came up to "mail" the note, but if we hand it to them, we know they have received it.

  What do think? Looking to the masses for your wisdom.
  Thanks in advance!
  Susan
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