[OPLINLIST] More Free Webinars from WebJunction - Topics include Customer Service, Innovation, Partnerships and more.

Fri Dec 7 15:13:39 EST 2012

Please excuse multiple postings…

The following webinars are available for you to take at no cost. Feel free to share them with your co-workers.

December Webinar:

What Would Walt Do?: Quality Customer Service for Libraries

Wednesday, December 12, 2012 ♦ 1 pm Eastern / 10 am Pacific ♦ 60 min 

Registration: http://www.webjunction.org/events/webjunction/What_Would_Walt_Do.html 

Looking for some magic to improve customer service in your library? The Disney Institute on Quality Service <http://disneyinstitute.com/topics/quality_service.aspx>  has set high standards for creating a quality customer experience and their ideas can be applied at your library. Our panel of Colorado librarians attended the Disney Institute Quality Service preconference sponsored by ALA's LearnRT at the annual conference in Anaheim in 2012. Since then, they’ve been waving their magic wands to improve customer service in Colorado libraries and they’d like to share their discoveries with you. Learn how to define quality service, set a common purpose for all library staff, and better understand your customers. You’ll walk away with ideas to make your library’s customer service sparkle.

This WebJunction webinar is presented in collaboration with ALA's LearnRT <http://www.ala.org/learnrt/> . Did you attend the Disney Institute? Join this conversation and share your ideas and successes. 

Presented by: Crystal Schimpf, Trainer, Colorado State Library; Elena Rosenfeld, Associate Director of Public Service, High Plains Library District; and Suzanne McGowan, Branch Manager, Anythink Wright Farms.

January Webinars: 

The Impact of an Ice Cream Sundae 

Tuesday, January 15, 2013 ♦ 2 pm Eastern / 11 am Pacific ♦ 60 min 

Early Registration: http://www.webjunction.org/events/webjunction/The_Impact_of_an_Ice_Cream_Sundae.html

What does an ice cream sundae have to do with library partnerships? Let’s pretend that your community organizations (school, academic, public and special libraries, and other local organizations) are your favorite kind of ice cream. Now let’s ladle your favorite toppings over the ice cream to represent  the organizations’ resources, programs, personnel and funding.  How can the ice cream “mix” with the toppings to be the most luscious dessert possible for the most people?  When community organizations collaborate to share their resources with one another, they make the biggest possible impact on the most lives. Learn easy, understandable and powerful strategies that will give you renewed energy to create bold and imaginative collaborations among all types of community organizations.  

Presented by: Kathy Jacobs, Director, Yankton (SD) Community Library                               

Creating a Culture of Innovation in your Library and Community

Wednesday, January 23, 2013 ♦ 1 pm Eastern / 10 am Pacific ♦ 60 min

Early Registration:  http://www.webjunction.org/events/webjunction/Creating_a_Culture_of_Innovation.html 

We hear about libraries that are leaders in innovation, implementing ideas that keep the library growing and vital. Perhaps you have watched from the sidelines and wished you could kickstart some innovation at your library, but you’re not sure where to start. Come to this webinar for an active and lively discussion on how to find innovative ideas, how to connect with the people to help make them happen, and how to get buy-in and support for your ideas. There is a lot to be learned from other libraries’ examples and experiences. 

Presented by: Heather Braum, Digital & Technical Services Librarian at the Northeast Kansas Library System, blogger at www.heatherbraum.info, and 2010 Kansas Library Association's New Professional of the Year.

February Webinars: 

Self-Directed Achievement: if you give library staff an hour…

Thursday, February 7, 2013 ♦ 1 pm Eastern / 10 am Pacific ♦ 60 min 

Early Registration: http://www.webjunction.org/events/webjunction/Self_Directed_Achievement.html 

“Set one training goal each week achievable in one hour.” This simple directive was given to every staff member of one Utah library in September 2011. The result just one year later? A sustainable, positive culture transformation. The mechanism, called “Self-Directed Achievement”, is a consistent, agile, individualized approach to staff development in a climate of constant change. It champions the basic library principle of lifelong learning. It is achievable for every individual with any level of expertise. And its impact will ripple through your organization from the staff work room to public lounge areas. Following this webinar, you will understand the model, mechanics, individual accountability, and supervisory responsibility involved in this remarkable method… and you’ll want to do it too. 

Presented by: From Tooele City Library <http://www.tooelecity.org/tcl/library.html>  (UT), Jami Carter, Director; Steve Peay, Library Supervisor; and Rachel Gull, Library Supervisor.

The Future of Online Learning: a changing landscape

Wednesday, February 27, 2013  ♦ 1 pm Eastern / 10 am Pacific ♦ 60 min

Early Registration: http://www.webjunction.org/events/webjunction/Future_of_Online_Learning.html 

As a leader in online learning for ten years, WebJunction has watched the practice evolve from the earliest webinars to the latest in social media tools. We know it has enriched lifelong learning opportunities, yet we also know the possibilities are still expanding. Join us as we explore what education innovators are doing to increase engagement through learner-centered discovery, flipped classrooms, and enhanced online learning. Let’s learn from each other in this interactive webinar. Help us map a future for elearning so WebJunction can better support your lifelong learning journey.

Presented by: WebJunction staff and special guests

Marsha McDevitt-Stredney

Marketing & Communications Director

274 E. 1st Avenue

Columbus, OH 43201

Tel: 614-644-6875

Fax: 614-466-3584

www.library.ohio.gov <http://www.library.ohio.gov/> 

  <http://www.facebook.com/people/StateLibraryof-Ohio/100000063363765>     <http://twitter.com/statelibohio>     <http://library.ohio.gov/blog/>     <http://pinterest.com/stlibohio/> 

Share Your Story at http://library.ohio.gov/state-librarian/share-your-story <http://library.ohio.gov/state-librarian/share-your-story> 
Tell us how a State Library service or resource helped you or your library.

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