[OPLINLIST] priority dispatch-overdue materials

[msnyder]

Dear colleagues:

I work at a small public library in Stark County and we have had some minor
problems with Priority Dispatch but nothing to match those of some of our
neighbors and others throughout the state.  I feel really bad for those of
you who have been battling this issue for a long while, especially our
friends in New London, Ohio!

With that said, I would like to report that we LOVE our driver Eddie and he
is a joy to work with.  Eddie works out of Cleveland and he drives in this
region through weather patterns that only a northeastern Ohio resident can
understand and appreciate (blinding snow, sunshine, and spring showers...
all in the same day!).  

As someone who has worked with daily delivery systems for many years, I just
hope that the powers that be don't try to make the fix by taking it out on
the drivers.  The drivers can only do what they are directed to do, right?

Here's hoping for some much better service in the very near future!

Regards,

Mike Snyder, Director

Louisville Public Library
700 Lincoln Avenue
Louisville, OH 44641

330.875.1696	phone
330.875.3530	fax

www.louisvillelibrary.org


-----Original Message-----
From: oplinlist-bounces at lists.oplin.org
[mailto:oplinlist-bounces at lists.oplin.org] On Behalf Of Anne Lowery
Sent: Wednesday, May 29, 2013 9:54 AM
To: oplinlist at lists.oplin.org
Subject: Re: [OPLINLIST] priority dispatch-overdue materials

We have been fighting with the State Library and Priority Dispatch just
about from day 1. They are not very responsive and the State Library has
already extended their contract, so good luck getting any results. I have
received the lecture about what a great bargain this all is for our patrons
several times. I also found out that the State Library does receive credit
from Priority for missed delivery dates; however, SLO says they spend the
money on "shipping supplies" rather than pass the credit back to the
individual library.

We have been paying for three day per week delivery and lucky to receive
two. I have already informed SLO that we will be reducing our contracted
service to two days per week with the new contract. Priority can't even tell
me what two days per week they CAN delivery to us, but at least our
expenditure will reflect the level of service.

All of that said, I'm not sure how items can be overdue while in transit. I
would think that the "due date" should be triggered when the item is checked
in at the lending library, not when it is placed in transit.  If THAT were
the case, our patrons would be accruing fines every time they borrow
something via ILL. This is yet another reason why we are moving towards
"fine free."

I won't go so far to say the SLO is DEAF to our concerns, but they don't
seem to be having any success addressing them and I am very unhappy that
they are spending our money on shipping supplies instead of returning it to
the paying library. They don't seem to understand what a significant expense
the delivery contract is for us little guys.

Anne Lowery, MLIS
Director
New London Public Library
67 S. Main St.
New London, OH  44851
(419) 929-3981
(419) 929-0007 (fax)
www.newlondonpubliclibrary.org

On 5/29/2013 9:40 AM, Sandy Thaxton wrote:
> Good morning!
>
>
> When I get a shipment from Priority Dispatch, most of the items are 
> already at least _*3*_ _*weeks overdue*_ on arrival. So I give them to 
> our patron for 10-14 days, and they are then 5 weeks overdue before I 
> send them back. We are habitually late sending things back and it's 
> not our fault.
>
> So I apologize to the lending libraries, and wonder if anyone else is 
> having the same problem? I have already made contact with Priority 
> Dispatch with no results.
>
> Sandy
>
>
> --
> Sandy Thaxton
> Sandy Thaxton
> Head of Reference
> MLJ-Hardin Co. Dist. Library
> Kenton, OH 43326
> 419-673-2278
>
>
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