[OPLINLIST] Duplicate card question

[Chauncey Montgomery]

In COOL, we limit patrons to one account.  When we merge duplicate 
cards, we give patrons the option of what card they want to make their 
primary account.  The other accounts, along with holds, fines, fees, 
etc., get merged into that account and the old cards are no longer 
valid.  Our policy simply says they can only have one account.  The 
merging of accounts is all procedural and is not part of the policy.  We 
also only merge accounts if we are 100% sure it is the same patron, by 
checking information such as DOB, addresses, driver's license number, etc.

Sorry I couldn't provide anything more substantial.

CM

On 11/28/2016 01:14 PM, Heidi Sutter wrote:
> Hi folks,
>
>
> I hope everyone survived Thanksgiving! Does anyone have a duplicate card
> policy they'd be willing to share? I have a few folks who have duplicate
> cards in our Clevnet system and I would like to rectify that.  Does
> anyone have a letter they send or a way to notify... especially if both
> cards have... fines?  Thanks so much.
>
>
> Heidi Sutter
> Director
> Norwalk Public Library
>
>
>
> -The Best way to have a good idea is to have lots of ideas!
>
>
>
> Notice: The information transmitted, including the attachments is
> intended only for the person or entity to which it is addressed and may
> contain confidential and/or privileged material.  Any review,
> retransmission, dissemination or other use of, or taking of any action
> with reliance upon this information by persons or entities other than
> the intended recipient is prohibited.  If you receive this message in
> error, please contact the sender and destroy any copies of this
> information.
>
>
>
>
>
>
>
>
>
>
> NOTICE: This e-mail message and all attachments transmitted with it are
> intended solely for the use of the addressees and may contain legally
> privileged, protected or confidential information. If you have received
> this message in error, and/or you are not the intended recipient, please
> notify the sender immediately by e-mail reply and please delete this
> message from your computer and destroy any copies. Any unauthorized use,
> reproduction, forwarding, distribution, or other dissemination of this
> transmission is strictly prohibited and may be unlawful.
>
>
> _______________________________________________
> OPLINLIST mailing list -- OPLINLIST at lists.oplin.org
> http://lists.oplin.org/mailman/listinfo/oplinlist
>
> http://aboutbooks.info -- Search for author, title, subject... anything about books.
>