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<DIV class=OutlookMessageHeader lang=en-us dir=ltr align=left><FONT face=Tahoma
size=2>-----Original Message-----<BR><B>From:</B> Vanessa Todevski
[mailto:vanessa.todevski@il.proquest.com] <BR><B>Sent:</B> Wednesday, October
06, 2004 10:43 AM<BR><B>Subject:</B> Maintenance Window and Update on
Performance Issues<BR><BR></FONT></DIV>
<DIV class=Section1>
<P><FONT face=Arial color=black size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: Arial">As you may be aware,
over the past three weeks, SIRS customers have been experiencing intermittent
slowness or access turnaways. These issues are occurring now due to the
increased user load in a new environment, and require software development
changes and hardware changes. </SPAN></FONT><FONT face=Arial color=black
size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: Arial; mso-color-alt: windowtext"><o:p></o:p></SPAN></FONT></P>
<P><FONT face=Arial color=black size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: Arial">As such, our technical
teams have planned the following hardware and software upgrades to address the
situation: </SPAN></FONT><FONT face=Arial color=black size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: Arial; mso-color-alt: windowtext"><o:p></o:p></SPAN></FONT></P>
<UL type=disc>
<LI class=MsoNormal
style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; mso-list: l2 level1 lfo1; tab-stops: list .5in"><FONT
face=Arial color=black size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: Arial">ProQuest has
scheduled a maintenance window beginning at <B><SPAN
style="FONT-WEIGHT: bold">10pm EDT <I><SPAN
style="FONT-STYLE: italic">Friday</SPAN></I> October 8, 2004 - 10am EDT
<I><SPAN style="FONT-STYLE: italic">Saturday</SPAN></I> October 9,
2004</SPAN></B>. The following products will not be available during this
time:<BR><BR><B><SPAN style="FONT-WEIGHT: bold">SIRS Platform:</SPAN></B>
</SPAN></FONT><FONT face=Arial color=black size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: Arial; mso-color-alt: windowtext"><o:p></o:p></SPAN></FONT>
<UL type=circle>
<LI class=MsoNormal
style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; mso-list: l2 level2 lfo1; tab-stops: list 1.0in"><FONT
face=Arial color=black size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: Arial">SIRS Knowledge
Source (<A
href="https://owa.il.proquest.com/exchweb/bin/redir.asp?URL=http://sks.sirs.com/"
target=_blank>sks.sirs.com</A>)-- Including SIRS Researcher, SIRS Government
Reporter, SIRS Renaissance, SKS WebSelect and SIRS Interactive Citizenship
Series. </SPAN></FONT><FONT face=Arial color=black size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: Arial; mso-color-alt: windowtext"><o:p></o:p></SPAN></FONT>
<LI class=MsoNormal
style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; mso-list: l2 level2 lfo1; tab-stops: list 1.0in"><FONT
face=Arial color=black size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: Arial">SIRS Discoverer
(<A
href="https://owa.il.proquest.com/exchweb/bin/redir.asp?URL=http://discoverer.sirs.com/"
target=_blank>discoverer.sirs.com</A>)-- Including SIRS Discoverer and
Discoverer WebFind.</SPAN></FONT><FONT face=Arial color=black size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: Arial; mso-color-alt: windowtext"><o:p></o:p></SPAN></FONT>
</LI></UL></LI></UL>
<P style="MARGIN: 0in 0in 0pt"><FONT face=Arial color=black size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: Arial">A software release
will be rolled out on <STRONG><B>October 13th</B></STRONG>, which will include
the following changes: </SPAN></FONT><FONT face=Arial color=black size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: Arial; mso-color-alt: windowtext"><o:p></o:p></SPAN></FONT></P>
<UL type=disc>
<LI class=MsoNormal
style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; mso-list: l0 level1 lfo2; tab-stops: list .5in"><FONT
face=Arial color=black size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: Arial">Increased search
engine performance resulting in shorter response times. </SPAN></FONT><FONT
face=Arial color=black size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: Arial; mso-color-alt: windowtext"><o:p></o:p></SPAN></FONT>
<LI class=MsoNormal
style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; mso-list: l0 level1 lfo2; tab-stops: list .5in"><FONT
face=Arial color=black size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: Arial">Database
optimization to increase download speed. </SPAN></FONT><FONT face=Arial
color=black size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: Arial; mso-color-alt: windowtext"><o:p></o:p></SPAN></FONT>
<LI class=MsoNormal
style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; mso-list: l0 level1 lfo2; tab-stops: list .5in"><FONT
face=Arial color=black size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: Arial">Lexile scores and
sorting options added to the main search results lists. </SPAN></FONT><FONT
face=Arial color=black size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: Arial; mso-color-alt: windowtext"><o:p></o:p></SPAN></FONT>
<LI class=MsoNormal
style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; mso-list: l0 level1 lfo2; tab-stops: list .5in"><FONT
face=Arial color=black size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: Arial">New system monitors
put into place to prevent access turnaways. </SPAN></FONT><FONT face=Arial
color=black size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: Arial; mso-color-alt: windowtext"><o:p></o:p></SPAN></FONT></LI></UL>
<P style="MARGIN: 0in 0in 0pt"><FONT face=Arial color=black size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: Arial">Additionally, changes
will be made to our Usage Reporting as follows: </SPAN></FONT><FONT face=Arial
color=black size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: Arial; mso-color-alt: windowtext"><o:p></o:p></SPAN></FONT></P>
<UL type=disc>
<LI class=MsoNormal
style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; mso-list: l1 level1 lfo3; tab-stops: list .5in"><FONT
face=Arial color=black size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: Arial">Reports requested
from the following URL are being generated over night on regular business
days. <A
href="https://owa.il.proquest.com/exchweb/bin/redir.asp?URL=http://stats.sirs.com/all-report.html"
target=_blank>http://stats.sirs.com/all-report.html</A> </SPAN></FONT><FONT
face=Arial color=black size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: Arial; mso-color-alt: windowtext"><o:p></o:p></SPAN></FONT>
<LI class=MsoNormal
style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; mso-list: l1 level1 lfo3; tab-stops: list .5in"><FONT
face=Arial color=black size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: Arial">Logging of interface
graphics as an 'access' was disabled as of September 26th. This change will
ensure that only page 'hits' and reference materials are logged as an access.
</SPAN></FONT><FONT face=Arial color=black size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: Arial; mso-color-alt: windowtext"><o:p></o:p></SPAN></FONT>
<LI class=MsoNormal
style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; mso-list: l1 level1 lfo3; tab-stops: list .5in"><FONT
face=Arial color=black size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: Arial">Some reports
previously missing Session totals, will now include this figure.
</SPAN></FONT><FONT face=Arial color=black size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: Arial; mso-color-alt: windowtext"><o:p></o:p></SPAN></FONT></LI></UL>
<P class=MsoNormal><SPAN class=EmailStyle15><FONT face=Arial color=black
size=2><SPAN
style="FONT-WEIGHT: bold; FONT-SIZE: 10pt; FONT-FAMILY: Arial; mso-bidi-font-size: 12.0pt"><![if !supportEmptyParas]><![endif]> <o:p></o:p></SPAN></FONT></SPAN></P>
<P class=MsoNormal><SPAN class=EmailStyle15><FONT face=Arial color=black
size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial; mso-bidi-font-size: 12.0pt"><![if !supportEmptyParas]><![endif]> <o:p></o:p></SPAN></FONT></SPAN></P>
<P class=MsoAutoSig><!--[if supportFields]><font color=black><span
style='color:black'><span style='mso-element:field-begin'></span><span
style="mso-spacerun: yes"> </span>AUTOTEXTLIST \s "E-mail
Signature" <span style='mso-element:field-separator'></span></span></font><![endif]--><FONT
color=black><SPAN style="COLOR: black">Thanks,<o:p></o:p></SPAN></FONT></P>
<P class=MsoAutoSig><FONT face="Times New Roman" color=black size=3><SPAN
style="FONT-SIZE: 12pt; COLOR: black">Vanessa<o:p></o:p></SPAN></FONT></P>
<P class=MsoAutoSig><FONT face="Times New Roman" color=black size=3><SPAN
style="FONT-SIZE: 12pt; COLOR: black"><![if !supportEmptyParas]><![endif]> <o:p></o:p></SPAN></FONT></P>
<P class=MsoAutoSig><FONT face="Times New Roman" color=black size=3><SPAN
style="FONT-SIZE: 12pt; COLOR: black">__________________________________________________<o:p></o:p></SPAN></FONT></P>
<P class=MsoAutoSig><FONT face="Times New Roman" color=black size=3><SPAN
style="FONT-SIZE: 12pt; COLOR: black">Vanessa
Todevski<o:p></o:p></SPAN></FONT></P>
<P class=MsoAutoSig><FONT face="Times New Roman" color=black size=3><SPAN
style="FONT-SIZE: 12pt; COLOR: black">Consortia Contract
Administrator<o:p></o:p></SPAN></FONT></P>
<P class=MsoAutoSig><FONT face="Times New Roman" color=black size=3><SPAN
style="FONT-SIZE: 12pt; COLOR: black">Pro</SPAN></FONT><FONT color=red><SPAN
style="COLOR: red">Q</SPAN></FONT><FONT color=black><SPAN
style="COLOR: black">uest Information and Learning<o:p></o:p></SPAN></FONT></P>
<P class=MsoAutoSig><FONT face="Times New Roman" color=black size=3><SPAN
style="FONT-SIZE: 12pt; COLOR: black">800-232-7477
x224<o:p></o:p></SPAN></FONT></P>
<P class=MsoAutoSig><FONT face="Times New Roman" color=black size=3><SPAN
style="FONT-SIZE: 12pt; COLOR: black">561-995-4017 Fax</SPAN></FONT><FONT
color=black><SPAN
style="COLOR: black; mso-color-alt: windowtext"><o:p></o:p></SPAN></FONT></P>
<P class=MsoAutoSig><FONT face="Times New Roman" color=black size=3><SPAN
style="FONT-SIZE: 12pt; COLOR: black"><A
href="vanessa.todevski@il.proquest.com">vanessa.todevski@il.proquest.com</A></SPAN></FONT><FONT
color=black><SPAN
style="COLOR: black; mso-color-alt: windowtext"><o:p></o:p></SPAN></FONT></P>
<P class=MsoAutoSig><FONT face="Times New Roman" color=black size=3><SPAN
style="FONT-SIZE: 12pt; COLOR: black"><A
href="http://www.proquest.com/">http://www.proquest.com/</A></SPAN></FONT><FONT
color=black><SPAN
style="COLOR: black; mso-color-alt: windowtext"><o:p></o:p></SPAN></FONT></P>
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color=black><SPAN
style="COLOR: black"><![if !supportEmptyParas]><![endif]> </SPAN></FONT><FONT
color=black><SPAN
style="COLOR: black; mso-color-alt: windowtext"><o:p></o:p></SPAN></FONT></P></DIV></BODY></HTML>