<table width="100%" border=0 cellpadding=0 cellspacing=0><tr><td><h2>Upcoming NEO-RLS Continuing Education Workshops<br></h2></tr>
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<tr><td><font style="font-size: 16px; font-weight: bold;">Course/Event Name</font></td>
<td><font style="font-size: 16px; font-weight: bold;">Location</font> </td>
<td width=100><font style="font-size: 16px; font-weight: bold;">Date</font></td>
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<Td><a href="http://www.neo-rls.org/ce/eventdetail.cfm?ID=1178"><b>Enhance the Customer Experience Series:<br>Customer Service Recovery –What to Do When We Fail Our Customers --A.M.</b></a></td>
<td><span style="color: #000099;"><b>Online Training</b></span></td>
<td><font size=2 face=arial>09/07/2011</td></tr>
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<Td><a href="http://www.neo-rls.org/ce/eventdetail.cfm?ID=1172"><b>Adult Services Network: Job Search References for Librarians and Staff</b></a></td>
<td>Cleveland Heights, OH</td>
<td><font size=2 face=arial>09/08/2011</td></tr>
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<Td><a href="http://www.neo-rls.org/ce/eventdetail.cfm?ID=2004"><b>Youth Assets and Libraries: A Recipe for Vibrant Youth Service Part 1</b></a></td>
<td><span style="color: #000099;"><b>Online Training</b></span></td>
<td><font size=2 face=arial>09/08/2011</td></tr>
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<Td><a href="http://www.neo-rls.org/ce/eventdetail.cfm?ID=1145"><b>Brag Borrow and Copy--Children's Network Program</b></a></td>
<td>Stow, OH</td>
<td><font size=2 face=arial>09/09/2011</td></tr>
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<Td><a href="http://www.neo-rls.org/ce/eventdetail.cfm?ID=1161"><b>Library Career Development Series</b></a></td>
<td>Stow, OH</td>
<td><font size=2 face=arial>09/14/2011</td></tr>
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<Td><a href="http://www.neo-rls.org/ce/eventdetail.cfm?ID=1180"><b>Enhance the Customer Experience Series:<br>Customer Service Recovery –What to Do When We Fail Our Customers --P.M.</b></a></td>
<td><span style="color: #000099;"><b>Online Training</b></span></td>
<td><font size=2 face=arial>09/15/2011</td></tr>
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<Td><a href="http://www.neo-rls.org/ce/eventdetail.cfm?ID=1174"><b>Representing Your Library…on the Frontline </b></a></td>
<td><span style="color: #000099;"><b>Online Training</b></span></td>
<td><font size=2 face=arial>09/20/2011</td></tr>
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<Td><a href="http://www.neo-rls.org/ce/eventdetail.cfm?ID=2000"><b>The Trustee Training Series: Setting Policy</b></a></td>
<td><span style="color: #000099;"><b>Online Training</b></span></td>
<td><font size=2 face=arial>09/20/2011</td></tr>
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<Td><a href="http://www.neo-rls.org/ce/eventdetail.cfm?ID=1162"><b>Merit Based Pay Series<br>Merit Based Pay: What is it?</b></a></td>
<td><span style="color: #000099;"><b>Online Training</b></span></td>
<td><font size=2 face=arial>09/21/2011</td></tr>
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<Td><a href="http://www.neo-rls.org/ce/eventdetail.cfm?ID=1151"><b>Ohio Ethics Law: Can I Do That?</b></a></td>
<td>Akron, OH</td>
<td><font size=2 face=arial>09/22/2011</td></tr>
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<Td><a href="http://www.neo-rls.org/ce/eventdetail.cfm?ID=2005"><b>Youth Assets and Libraries: A Recipe for Vibrant Youth Service Part 2</b></a></td>
<td><span style="color: #000099;"><b>Online Training</b></span></td>
<td><font size=2 face=arial>09/22/2011</td></tr>
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<Td><a href="http://www.neo-rls.org/ce/eventdetail.cfm?ID=1186"><b>17th Annual Early Childhood Literature Conference</b></a></td>
<td>Canfield, OH</td>
<td><font size=2 face=arial>09/24/2011</td></tr>
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<Td><a href="http://www.neo-rls.org/ce/eventdetail.cfm?ID=1187"><b>NEO Fall Showcase and Luncheon: <br> Featuring ALA President-Elect Maureen Sullivan<br><i>Libraries Working Together: A Formula for Future Success</i></b></a></td>
<td>Twinsburg, OH</td>
<td><font size=2 face=arial>09/27/2011</td></tr>
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<Td><a href="http://www.neo-rls.org/ce/eventdetail.cfm?ID=2001"><b>The Trustee Training Series: Long-Range Planning Part 1 </b></a></td>
<td><span style="color: #000099;"><b>Online Training</b></span></td>
<td><font size=2 face=arial>09/27/2011</td></tr>
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<Td><a href="http://www.neo-rls.org/ce/eventdetail.cfm?ID=1188"><b>Futures' Dialogue<br>Featuring ALA President-Elect Maureen Sullivan<br><i>Tomorrow's Library: Collaboration, Shared Leadership and Service</i></b></a></td>
<td>Kent, OH</td>
<td><font size=2 face=arial>09/28/2011</td></tr>
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<Td><a href="http://www.neo-rls.org/ce/eventdetail.cfm?ID=2007"><b>QR Codes: What are they and what do they have to do with my library?</b></a></td>
<td><span style="color: #000099;"><b>Online Training</b></span></td>
<td><font size=2 face=arial>09/30/2011</td></tr>
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<Td><a href="http://www.neo-rls.org/ce/eventdetail.cfm?ID=1163"><b>Merit Based Pay Series<br>Developing a Merit Based Pay System</b></a></td>
<td><span style="color: #000099;"><b>Online Training</b></span></td>
<td><font size=2 face=arial>10/05/2011</td></tr>
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<Td><a href="http://www.neo-rls.org/ce/eventdetail.cfm?ID=1175"><b>Representing Your Library…on the Frontline </b></a></td>
<td><span style="color: #000099;"><b>Online Training</b></span></td>
<td><font size=2 face=arial>10/05/2011</td></tr>
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<Td><a href="http://www.neo-rls.org/ce/eventdetail.cfm?ID=1166"><b>Back to the Book XII</b></a></td>
<td>Twinsburg, OH</td>
<td><font size=2 face=arial>10/06/2011</td></tr>
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<Td><a href="http://www.neo-rls.org/ce/eventdetail.cfm?ID=1193"><b>Human Resources Network</b></a></td>
<td>Medina, OH
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<td><font size=2 face=arial>10/07/2011</td></tr>
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<Td><a href="http://www.neo-rls.org/ce/eventdetail.cfm?ID=2002"><b>The Trustee Training Series: Long-Range Planning Part 2 </b></a></td>
<td><span style="color: #000099;"><b>Online Training</b></span></td>
<td><font size=2 face=arial>10/11/2011</td></tr>
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<Td><a href="http://www.neo-rls.org/ce/eventdetail.cfm?ID=1189"><b>New Book Look</b></a></td>
<td>Warren, OH</td>
<td><font size=2 face=arial>10/13/2011</td></tr>
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<Td><a href="http://www.neo-rls.org/ce/eventdetail.cfm?ID=2006"><b>Youth Assets and Libraries: A Recipe for Vibrant Youth Service Part 3</b></a></td>
<td><span style="color: #000099;"><b>Online Training</b></span></td>
<td><font size=2 face=arial>10/13/2011</td></tr>
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<Td><a href="http://www.neo-rls.org/ce/eventdetail.cfm?ID=1198"><b>Director's Network--West</b></a></td>
<td>North Ridgeville, OH</td>
<td><font size=2 face=arial>10/14/2011</td></tr>
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<Td><a href="http://www.neo-rls.org/ce/eventdetail.cfm?ID=1190"><b>New Book Look</b></a></td>
<td>Warren, OH</td>
<td><font size=2 face=arial>10/14/2011</td></tr>
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<Td><a href="http://www.neo-rls.org/ce/eventdetail.cfm?ID=1192"><b>New Book Look</b></a></td>
<td>Cleveland Heights, OH</td>
<td><font size=2 face=arial>10/17/2011</td></tr>
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<Td><a href="http://www.neo-rls.org/ce/eventdetail.cfm?ID=2003"><b>The Trustee Training Series: How to Hire a Director </b></a></td>
<td><span style="color: #000099;"><b>Online Training</b></span></td>
<td><font size=2 face=arial>10/18/2011</td></tr>
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<Td><a href="http://www.neo-rls.org/ce/eventdetail.cfm?ID=1184"><b>Enhance the Customer Experience Series:<br>CO-WORKERS ARE CUSTOMERS TOO!: Respect and Service on Both Sides of the Desk --A.M.</b></a></td>
<td><span style="color: #000099;"><b>Online Training</b></span></td>
<td><font size=2 face=arial>10/19/2011</td></tr>
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<Td><a href="http://www.neo-rls.org/ce/eventdetail.cfm?ID=2012"><b>Learn to Love Your Teens: They're Your Library's Future</b></a></td>
<td>Cleveland Heights, OH</td>
<td><font size=2 face=arial>10/19/2011</td></tr>
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<Td><a href="http://www.neo-rls.org/ce/eventdetail.cfm?ID=2014"><b>Learn to Love Your Teens: They're Your Library's Future</b></a></td>
<td>Madison, OH</td>
<td><font size=2 face=arial>10/19/2011</td></tr>
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<Td><a href="http://www.neo-rls.org/ce/eventdetail.cfm?ID=2015"><b>Learn to Love Your Teens: They're Your Library's Future</b></a></td>
<td>Mansfield, OH</td>
<td><font size=2 face=arial>10/19/2011</td></tr>
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<Td><a href="http://www.neo-rls.org/ce/eventdetail.cfm?ID=2009"><b>Learn to Love Your Teens: They're Your Library's Future</b></a></td>
<td>Medina, OH</td>
<td><font size=2 face=arial>10/19/2011</td></tr>
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<Td><a href="http://www.neo-rls.org/ce/eventdetail.cfm?ID=2013"><b>Learn to Love Your Teens: They're Your Library's Future</b></a></td>
<td>North Ridgeville, OH</td>
<td><font size=2 face=arial>10/19/2011</td></tr>
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<Td><a href="http://www.neo-rls.org/ce/eventdetail.cfm?ID=2010"><b>Learn to Love Your Teens: They're Your Library's Future</b></a></td>
<td>Warren, OH</td>
<td><font size=2 face=arial>10/19/2011</td></tr>
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<Td><a href="http://www.neo-rls.org/ce/eventdetail.cfm?ID=2011"><b>Learn to Love Your Teens: They're Your Library's Future</b></a></td>
<td>Wooster, OH</td>
<td><font size=2 face=arial>10/19/2011</td></tr>
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<Td><a href="http://www.neo-rls.org/ce/eventdetail.cfm?ID=1168"><b>Children’s Literature for the Rest of Us Series:<br>Books for Babies, Toddlers, Preschoolers</b></a></td>
<td><span style="color: #000099;"><b>Online Training</b></span></td>
<td><font size=2 face=arial>10/20/2011</td></tr>
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<Td><a href="http://www.neo-rls.org/ce/eventdetail.cfm?ID=1185"><b>Enhance the Customer Experience Series:<br>CO-WORKERS ARE CUSTOMERS TOO!: Respect and Service on Both Sides of the Desk --P.M.</b></a></td>
<td><span style="color: #000099;"><b>Online Training</b></span></td>
<td><font size=2 face=arial>10/20/2011</td></tr>
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<Td><a href="http://www.neo-rls.org/ce/eventdetail.cfm?ID=1191"><b>New Book Look</b></a></td>
<td>Wooster, OH</td>
<td><font size=2 face=arial>10/21/2011</td></tr>
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<Td><a href="http://www.neo-rls.org/ce/eventdetail.cfm?ID=1195"><b>NEO Tech News</b></a></td>
<td><span style="color: #000099;"><b>Online Training</b></span></td>
<td><font size=2 face=arial>10/26/2011</td></tr>
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