<div>Hello all:</div><div>I am looking for ideas for the verbiage of our overdue notices and reminders. At the recent OLC Convention/Expo, Artie Isaac shared with us that patrons feel like the only mail they get from us is "hate" mail. That got me to thinking that there must be a better way we can word our overdue notices... thanking patrons for being library supporters, offering to renew over the phone, perhaps they overlooked, etc. etc. So, how do you turn an overdue notice into a positive message?</div>
<div> </div><div>Interested in reading your responses and being inspired by your ideas. Responses will probably be used in an upcoming issue of the <em>Rural Library Services Newsletter</em>, a national publication that that for over 25 years, has addressed the trends, issues and challenges facing America's rural libraries.</div>
<div> </div><div>Best to you,</div><div>Susan<br clear="all">
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<div>Susan Hill Pieper, M.S.L.S.</div>
<div>Director/Editor<br>Paulding County Carnegie Library<br>Rural Library Services Newsletter<br>205 S Main St, Paulding, Ohio 45879<br><a href="tel:419-399-2032" target="_blank" value="+14193992032">419-399-2032</a> voice <a href="tel:419-399-2114" target="_blank" value="+14193992114">419-399-2114</a> fax<br>
<a href="http://www.pauldingcountylibrary.org/" target="_blank">www.pauldingcountylibrary.org</a><br>
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