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<title>[District Dispatch] Penguin Abandons Best Customers: Libraries Prevented From Buying New E-Books</title>
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<p class="MsoNormal"><span style="font-size:14.0pt;font-family:"Calibri","sans-serif"">Announcement from the American Library Association Washington Office<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Tempus Sans ITC";color:blue">Pamela J. Hickson-Stevenson, Ohio Chapter Councilor to ALA and<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Tempus Sans ITC";color:blue">Deputy Director</span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Tempus Sans ITC";color:blue">Akron-Summit County Public Library<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Tempus Sans ITC""><ns0:Street><ns0:address><span style="color:blue">60 S. High Street</span></ns0:address></ns0:Street><span style="color:blue"><o:p></o:p></span></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Tempus Sans ITC""><ns0:place><ns0:City><span style="color:blue">Akron</span></ns0:City><span style="color:blue">,
</span><ns0:State><span style="color:blue">OH</span></ns0:State><span style="color:blue">
</span><ns0:PostalCode><span style="color:blue">44326</span></ns0:PostalCode></ns0:place></span><span style="font-size:11.0pt;color:#1F497D"><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Tempus Sans ITC";color:blue">Phone 330.643.9102 Fax 330.643.9160</span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Tempus Sans ITC";color:blue"><a href="mailto:phs@akronlibrary.org" title="mailto:mderr@akronlibrary.org">phs@akronlibrary.org</a>
</span><span style="font-size:11.0pt;font-family:"Tempus Sans ITC";color:#FF6600"><a href="http://www.akronlibrary.org/" title="http://www.akronlibrary.org/"><span style="color:#FF6600">www.akronlibrary.org</span></a>
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<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:blue">Recognized, again, as one of America's best libraries</span></b><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">
</span><b><span style="font-size:10.0pt;font-family:"Calibri","sans-serif";color:#E4CC1A"><a href="http://www.akronlibrary.org/5star.html"><span style="font-family:Wingdings;color:#D6C128;text-decoration:none">««««</span></a></span></b><span style="font-size:11.0pt;font-family:"Arial","sans-serif";color:blue"><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Sylfaen","serif";color:blue">The Akron-Summit County Public Library provides resources for learning and leisure, information services, meeting spaces, and programs for all ages that support, improve,
and enrich individual, family, and community life.</span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> District Dispatch [mailto:districtdispatch@alawash.org]
<br>
<b>Sent:</b> Tuesday, November 22, 2011 5:16 PM<br>
<b>To:</b> Hickson-Stevenson, Pamela<br>
<b>Subject:</b> [District Dispatch] Penguin Abandons Best Customers: Libraries Prevented From Buying New E-Books<o:p></o:p></span></p>
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<p class="MsoNormal"><strong><span style="font-size:14.5pt">Penguin abandons best customers: Libraries prevented from buying new e-books</span></strong><br>
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<br>
Penguin Group’s decision announced yesterday to deny libraries the ability to buy new releases in the e-book format — is an insult to libraries when we have been publishers’ most valuable customer for years. The simple fact is that libraries create readers.
Readers who borrow books (regardless of format) also buy books. In fact, a recent study of library patrons indicates that 40% of regular library users’ end up purchasing a book previously borrowed from the library.<br>
<br>
Readers come to the library to learn about e-readers and e-books. We even have librarians going to Best Buy and other outlets to teach new e-reader customers how to download books. We enable the e-book market.<br>
<br>
Let me show you the money. We pay publishers more for e-books than print books. Library spending on e-books has doubled or even tripled over the last year. New York Public Library alone is spending 1 million dollars a year on e-books. Publishers Weekly
even reported that libraries users were publishers’ best customers.<br>
<br>
While Amazon’s PrimeLending program is charging for e-book lending, we seek no financial reward. We support free lending because the nation greatly benefits when access to information is available to any citizen, regardless of ability to pay. We support free
e-book lending because a good number of our users want the digital formats, and we strive to meet that need.<br>
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Hello, publishers, are you listening? We are good for your bottom line. Are you shooting yourself in the foot by excluding libraries?<br>
<br>
Carrie Russell<br>
Director, OITP Program on Public Access to Information<o:p></o:p></p>
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