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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><i>Sent on behalf of the State Library. Please excuse multiple postings.<o:p></o:p></i></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>We are into the fourth week of service with the new statewide delivery vendor and we know that it has been a challenging transition. The new vendor encountered a large backlog of materials that had been building around the state. The combination of the additional library materials along with the labels from the prior vendor has caused a number of delays in processing materials. We are seeing steady progress being made, but there is still work to do. We greatly appreciate the hard work that everyone is doing to help this migration along. We would not be where we are today without the efforts of everyone who is involved.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Some reminders that we would like to pass on.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>1. <b>Service Issues</b> – We are asking that all libraries complete the <a href="http://library.ohio.gov/Facilities/Delivery/CustomerServiceForm">Statewide Delivery Customer Service form</a> on the Statewide Delivery page of our website to report issues such as missed deliveries, lost or damaged items, and closures. The statewide delivery vendor uses the output of the form to assign issues to appropriate staff around the state and will also be using the contact information to reach out to library staff, as appropriate. The State Library reads all forms and is in constant communication with the vendor about the problems that are submitted. These forms help us to keep track of outstanding issues, as well as identify trends or problem areas.<o:p></o:p></p><p class=MsoNormal>2. <b>Lost items (previous vendor)</b> – The service contract with U.S. Cargo ended April 13, 2012. Please compile a list of items lost from your collection prior to Monday April 16, 2012 and submit the list directly to U.S. Cargo with a copy to Steve Updegraff at the State Library. U.S. Cargo should email or fax a copy of their claim form to you to complete. The State Library wishes to retain a copy of your list for documentation purposes only. The claims will be handled directly between the local library and U.S. Cargo. In order to allow ample time for the missing items to work through the system, please wait to file your claims until May 14, 2012.<o:p></o:p></p><p class=MsoNormal>The U.S. Cargo contact responsible for handling claims is: <o:p></o:p></p><p class=MsoNormal style='text-indent:.5in'>Tami Schroeder<o:p></o:p></p><p class=MsoNormal style='text-indent:.5in'>Customer Service Representative<o:p></o:p></p><p class=MsoNormal style='text-indent:.5in'>513-242-7050 – office<o:p></o:p></p><p class=MsoNormal style='text-indent:.5in'>513-242-9180 – fax<o:p></o:p></p><p class=MsoNormal style='margin-left:.5in'><a href="mailto:tschroeder@us-cargo.com">tschroeder@us-cargo.com</a> <o:p></o:p></p><p class=MsoNormal>3. <b>Rumors</b> – The State Library has heard from multiple sources recently in the library community that we (State Library) cancelled the delivery contract with U.S. Cargo. This is false. As has been identified in multiple messages throughout this process, U.S. Cargo chose to end the contract and they provided written notice of their decision to stop doing delivery service. Unfortunately, it appears that in some cases, the former U.S. Cargo drivers were either given the wrong information or misinterpreted the information that they were given and this may be contributing to the general misunderstanding. To repeat, U.S. Cargo chose to end the contract and stop doing this work.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Once again, we appreciate your patience and cooperation as we all work through this process.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Please contact Steve Updegraff, the statewide delivery project manager, directly at <a href="mailto:supdegra@library.ohio.gov">supdegra@library.ohio.gov</a> with questions or if you need additional information.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Thank you.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Steve Updegraff, Head of Transport & Facility Services<o:p></o:p></p><p class=MsoNormal>State Library of Ohio<o:p></o:p></p><p class=MsoNormal>274 East 1st Ave.<o:p></o:p></p><p class=MsoNormal>Columbus, Ohio 43201<o:p></o:p></p><p class=MsoNormal>Phone: 614-728-9573<o:p></o:p></p><p class=MsoNormal>Fax: 614-995-1081<o:p></o:p></p><p class=MsoNormal><a href="http://www.library.ohio.gov">http://www.library.ohio.gov</a> <o:p></o:p></p><p class=MsoNormal>"The State Library of Ohio provides services and resources to assist state government and libraries in providing the best service to all."<o:p></o:p></p></div></body></html>