<i>Please excuse any cross-postings.<br></i><br>
<p style="font-family:arial,helvetica,sans-serif"><font><span>Yes,
there is such a thing as a free lunch. Join us at OHIONET for
a relaxing, informal meal and share some effective ways to deal with rude
online users without losing your cool.</span></font></p>
<p style="font-family:arial,helvetica,sans-serif"><font><span>Our
party kicks off at noon with an informal lunch and discussion about the merits
and challenges of providing VR service. You’ll hear from Brian Leszcz,
Website Coordinator for Ohio’s homegrown virtual reference
service--KnowItNow24x7. Then, beginning at 1 PM, we will gather ‘round
the big screen to join the OCLC-led presentation, <strong>Best
Practices in Virtual Reference: What the @#$? Dealing with Rude Patrons Online.</strong></span></font></p>
<p style="font-family:arial,helvetica,sans-serif"><font><strong><span>When: </span></strong><span>Thursday, June 14th, 12 p.m. to 2
p.m.</span></font></p>
<p style="font-family:arial,helvetica,sans-serif"><font><strong><span>Where:</span></strong><span> OHIONET, 1500 West Lane Avenue,
Columbus, OH</span></font></p>
<p style="font-family:arial,helvetica,sans-serif"><font><strong><span>Cost:</span></strong><span> $0</span></font></p>
<p style="font-family:arial,helvetica,sans-serif"><font><span>Please
see the following link for the full workshop description and to register
online:<br>
<a href="http://ohionet.org/sites/all/modules/civicrm/extern/url.php?u=341&qid=32879" target="_blank">http://ohionet.org/civicrm/event/info?id=84&reset=1</a></span></font></p>
<font></font><br>-- <br>Shelly S. Miller<br>
Continuing Education Coordinator<br>
OHIONET<br>
<div>
1500 West Lane Avenue</div>
Columbus, OH 43221-3975<br>
<div><br>
Voice: (614) 484-1063<br>Toll-Free: (800) 686-8975 x37<br>Fax: (614) 486-1527<br><br>
<a href="mailto:jennifert@ohionet.org" target="_blank">shellym@ohionet.org</a><br>
<a href="http://www.ohionet.org/" target="_blank">www.ohionet.org</a></div>
<br>