<p class="MsoNormal" style="font-family:arial,helvetica,sans-serif"><font><i>Please excuse any cross-postings.</i><br></font></p><p class="MsoNormal" style="font-family:arial,helvetica,sans-serif"><font><br></font></p><p class="MsoNormal" style="font-family:arial,helvetica,sans-serif">
<font>Whether
we’re calming a patron frustrated by fines or assisting a harried user
searching for sources, library work is full of emotion.<span>  </span>Do you want to know more about how we can more effectively manage the toll this emotional work can take?  <br></font></p><p class="MsoNormal" style="font-family:arial,helvetica,sans-serif">
<font><br></font></p><p class="MsoNormal" style="font-family:arial,helvetica,sans-serif"><font>OHIONET is happy to have, fresh from their successful presentation at ALA Anaheim, Dr. Miriam Matteson, a Kent State SLIS
faculty member, and OHIONET’s own Shelly Miller introduce participants
to the concept of <b>emotional labor</b>—the requirement to display
organizationally-prescribed emotions and the strategies used to meet those
expectations--through <a href="http://ohionet.org/civicrm/event/info?id=122&reset=1">Emotions at Work: Examining Emotional Labor in Librarianship</a>.<span>  </span>This
90-minute webinar will cover the background of the emotional labor process, a
discussion the presenters’ current research on the topic, and an outline of
potential management solutions to create better service transactions for both staff
and patrons.</font></p>

<font><br style="font-family:arial,helvetica,sans-serif" clear="all"><b style="font-family:arial,helvetica,sans-serif">WHEN</b><span style="font-family:arial,helvetica,sans-serif">:  Friday, August 3rd, from 10:30 AM to 12:00 PM</span><br style="font-family:arial,helvetica,sans-serif">
<b style="font-family:arial,helvetica,sans-serif">WHERE</b><span style="font-family:arial,helvetica,sans-serif">:  Live, ONLINE</span><br style="font-family:arial,helvetica,sans-serif"><b style="font-family:arial,helvetica,sans-serif">COST</b><span style="font-family:arial,helvetica,sans-serif">:  $0 (Premium OHIONET member rate), $25 (OHIONET member rate), $45 (non-member rate)</span><br style="font-family:arial,helvetica,sans-serif">
<br style="font-family:arial,helvetica,sans-serif"><span style="font-family:arial,helvetica,sans-serif">Click the link below for more information and registration options.</span><br style="font-family:arial,helvetica,sans-serif">
<span style="line-height:115%;font-family:arial,helvetica,sans-serif"><a href="http://ohionet.org/civicrm/event/info?id=122&reset=1">http://ohionet.org/civicrm/event/info?id=122&reset=1</a></span></font><br><br>-- <br>
Shelly S. Miller<br>

        Continuing Education Coordinator<br>

        OHIONET<br>
<div>
        1500 West Lane Avenue</div>
Columbus, OH 43221-3975<br>
<div><br>
        Voice: (614) 484-1063<br>Toll-Free: (800) 686-8975 x37<br>Fax: (614) 486-1527<br><br>
        <a href="mailto:jennifert@ohionet.org" target="_blank">shellym@ohionet.org</a><br>
        <a href="http://www.ohionet.org/" target="_blank">www.ohionet.org</a></div>
<br>