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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><i><span style='font-size:10.0pt;font-family:"Century Gothic","sans-serif"'>Please excuse multiple postings…<o:p></o:p></span></i></p><p class=MsoNormal><i><span style='font-size:10.0pt;font-family:"Century Gothic","sans-serif"'>The following webinars are available at no cost. The State Library of Ohio is a WebJunction state partner.<o:p></o:p></span></i></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Century Gothic","sans-serif"'><o:p> </o:p></span></p><p class=MsoNormal><b><span style='font-size:14.0pt'>December Webinars: </span></b><i><o:p></o:p></i></p><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Times New Roman","serif"'><o:p> </o:p></span></p><p class=MsoNormal><b><span style='font-size:12.0pt;font-family:"Century Gothic","sans-serif";color:black'>Outreach Programs in Rural Communities: Simple Steps for Surprising Results </span></b><span style='font-size:12.0pt;font-family:"Century Gothic","sans-serif";color:black'><o:p></o:p></span></p><p class=MsoNormal><span style='font-family:"Century Gothic","sans-serif";color:black'>Thursday, December 6, 2012 ♦ 2 pm Eastern / <strong><span style='font-family:"Century Gothic","sans-serif";font-weight:normal'>11 am Pacific </span></strong>♦ 60 min <o:p></o:p></span></p><p class=MsoNormal><span style='font-family:"Century Gothic","sans-serif";color:black'> Registration: <a href="http://www.webjunction.org/events/webjunction/Outreach_Programs_in_Rural_Communities.html">http://www.webjunction.org/events/webjunction/Outreach_Programs_in_Rural_Communities.html</a> <o:p></o:p></span></p><p class=MsoNormal><span style='font-family:"Century Gothic","sans-serif";color:black'><o:p> </o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:.5in'><span style='font-family:"Century Gothic","sans-serif";color:black'>The <a href="http://pearl.unt.edu/pearl-0" target="_blank">PEARL</a> (<strong><span style='font-family:"Century Gothic","sans-serif";font-weight:normal'>Promoting and Enhancing the Advancement of Rural Libraries)</span></strong><b> </b>Project has been successful in helping Texas rural librarians reach out to groups and organizations in their communities and to raise visibility of and appreciation for their libraries. <a href="https://pearl.unt.edu/community-outreach-plans" target="_blank">Community outreach plans</a>, designed to identify and fill a need in the community, are at the heart of this unique model. The process is supported by an actionable template which leads participants from community assessment, through strategic planning, to implementation, and concludes with evaluating outcomes. This webinar, co-sponsored with WebJunction and the <a href="http://arsl.info/" target="_blank">Association for Rural & Small Libraries</a>, will explore the outstanding results achieved by participants in the PEARL project and share how community outreach plans have led to unexpected outcomes and some surprising results. <o:p></o:p></span></p><p class=MsoPlainText style='margin-left:.5in'><b><span style='font-size:11.0pt;font-family:"Century Gothic","sans-serif";color:black'>Presented by: </span></b><span style='font-size:11.0pt;font-family:"Century Gothic","sans-serif";color:black'> <b>Barbara Blake</b>, Outreach Coordinator for the PEARL Project, University of North Texas; and <b>Louise W. Greene</b>, Association for Rural and Small Libraries and PEARL Mentor.<o:p></o:p></span></p><p class=MsoPlainText style='margin-left:.5in'><span style='font-family:"Century Gothic","sans-serif";color:black'><o:p> </o:p></span></p><p class=MsoNormal><b><span style='font-size:12.0pt;font-family:"Century Gothic","sans-serif"'>What Would Walt Do?: Quality Customer Service for Libraries<o:p></o:p></span></b></p><p class=MsoNormal style='text-autospace:none'><span style='font-family:"Century Gothic","sans-serif"'>Wednesday, December 12, 2012 ♦ 1 pm Eastern / <strong><span style='font-family:"Century Gothic","sans-serif";font-weight:normal'>10 am Pacific </span></strong><b>♦</b> 60 min </span><span style='font-size:12.0pt;font-family:"Century Gothic","sans-serif"'><o:p></o:p></span></p><p class=MsoNormal><span style='font-family:"Century Gothic","sans-serif"'>Registration: <a href="http://www.webjunction.org/events/webjunction/What_Would_Walt_Do.html">http://www.webjunction.org/events/webjunction/What_Would_Walt_Do.html</a> <o:p></o:p></span></p><p class=MsoNormal><span style='font-family:"Century Gothic","sans-serif"'><o:p> </o:p></span></p><p class=MsoNormal style='margin-left:.5in'><span style='font-family:"Century Gothic","sans-serif"'>Looking for some magic to improve customer service in your library? The<span style='color:#1F497D'> <a href="http://disneyinstitute.com/topics/quality_service.aspx" target="_blank">Disney Institute on Quality Service</a> </span>has set high standards for creating a quality customer experience and their ideas can be applied at your library. Our panel of Colorado librarians attended the Disney Institute Quality Service preconference sponsored by ALA's LearnRT at the annual conference in Anaheim in 2012. Since then, they’ve been waving their magic wands to improve customer service in Colorado libraries and they’d like to share their discoveries with you. Learn how to define quality service, set a common purpose for all library staff, and better understand your customers. You’ll walk away with ideas to make your library’s customer service sparkle.<o:p></o:p></span></p><p class=MsoNormal style='margin-left:.5in'><span style='font-family:"Century Gothic","sans-serif"'><o:p> </o:p></span></p><p class=MsoNormal style='margin-left:.5in'><span style='font-family:"Century Gothic","sans-serif"'>This WebJunction webinar is presented in collaboration with ALA's<span style='color:#1F497D'> <a href="http://www.ala.org/learnrt/" target="_blank">LearnRT</a></span>. Did you attend the Disney Institute? Join this conversation and share your ideas and successes. <o:p></o:p></span></p><p class=MsoNormal style='margin-left:.5in'><span style='font-family:"Century Gothic","sans-serif"'><o:p> </o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:0in;margin-right:0in;margin-bottom:12.0pt;margin-left:.5in'><span style='font-family:"Century Gothic","sans-serif"'>Presented by: <b>Crystal Schimpf</b>, Trainer, Colorado State Library; <b>Elena Rosenfeld</b>, Associate Director of Public Service, High Plains Library District; and <b>Suzanne McGowan</b>, Branch Manager, Anythink Wright Farms.<o:p></o:p></span></p><p class=MsoNormal><b><span style='font-size:14.0pt;font-family:"Century Gothic","sans-serif"'>January Webinars<o:p></o:p></span></b></p><p class=MsoNormal><b><span style='font-size:14.0pt;font-family:"Century Gothic","sans-serif"'><o:p> </o:p></span></b></p><p class=MsoNormal><b><span style='font-family:"Century Gothic","sans-serif"'>The Impact of an Ice Cream Sundae <o:p></o:p></span></b></p><p class=MsoNormal style='text-autospace:none'><span style='font-family:"Century Gothic","sans-serif"'>Tuesday, January 15, 2013 ♦ 2 pm Eastern / <strong><span style='font-family:"Century Gothic","sans-serif";font-weight:normal'>11 am Pacific </span></strong><b>♦</b> 60 min <o:p></o:p></span></p><p class=MsoNormal><span style='font-family:"Century Gothic","sans-serif"'>Early Registration: <a href="http://www.webjunction.org/events/webjunction/The_Impact_of_an_Ice_Cream_Sundae.html">http://www.webjunction.org/events/webjunction/The_Impact_of_an_Ice_Cream_Sundae.html</a><span style='color:#1F497D'><o:p></o:p></span></span></p><p class=MsoNormal style='margin-left:.5in'><span style='font-family:"Century Gothic","sans-serif"'>What does an ice cream sundae have to do with library partnerships? Let’s pretend that your community organizations (school<span style='color:#1F497D'>,</span> academic, public and special libraries<span style='color:#1F497D'>,</span> and other local organizations) are your favorite kind of ice cream. Now let’s ladle your favorite toppings over the ice cream to represent<span style='color:#1F497D'> </span> the organizations’ resources, programs, personnel and funding. How can the ice cream “mix” with the toppings to be the most luscious dessert possible for the most people? When community organizations collaborate to share their resources with one another, they make the biggest possible impact on the most lives. Learn easy, understandable and powerful strategies that will give you renewed energy to create bold and imaginative collaborations among all types of community organizations. <o:p></o:p></span></p><p class=MsoNormal style='margin-left:.5in'><span style='font-family:"Century Gothic","sans-serif"'><o:p> </o:p></span></p><p class=MsoNormal style='margin-left:.5in'><span style='font-family:"Century Gothic","sans-serif"'>Presented by: <b>Kathy Jacobs</b>, Director, Yankton (SD) Community Library <o:p></o:p></span></p><p class=MsoNormal><span style='font-family:"Century Gothic","sans-serif"'><o:p> </o:p></span></p><p class=MsoNormal><b><span style='font-family:"Century Gothic","sans-serif"'>Creating a Culture of Innovation in your Library and Community</span></b><span style='font-family:"Century Gothic","sans-serif"'><o:p></o:p></span></p><p class=MsoNormal style='text-autospace:none'><span style='font-family:"Century Gothic","sans-serif"'>Wednesday, January 23, 2013 ♦ 1 pm Eastern / <strong><span style='font-family:"Century Gothic","sans-serif";font-weight:normal'>10 am Pacific </span></strong><b>♦</b> 60 min<o:p></o:p></span></p><p class=MsoNormal style='text-autospace:none'><span style='font-family:"Century Gothic","sans-serif"'>Early Registration: <a href="http://www.webjunction.org/events/webjunction/Creating_a_Culture_of_Innovation.html">http://www.webjunction.org/events/webjunction/Creating_a_Culture_of_Innovation.html</a> <o:p></o:p></span></p><p class=MsoNormal style='text-autospace:none'><span style='font-family:"Century Gothic","sans-serif"'> <o:p></o:p></span></p><p class=MsoNormal style='margin-left:.5in'><span style='font-family:"Century Gothic","sans-serif"'>We hear about libraries that are leaders in innovation, implementing ideas that keep the library growing and vital. Perhaps you have watched from the sidelines and wished you could kickstart some innovation at your library, but you’re not sure where to start. Come to this webinar for an active and lively discussion on how to find innovative ideas, how to connect with the people to help make them happen, and how to get buy-in and support for your ideas. There is a lot to be learned from other libraries’ examples and experiences. <o:p></o:p></span></p><p class=MsoNormal style='margin-left:.5in'><span style='font-family:"Century Gothic","sans-serif"'> <o:p></o:p></span></p><p class=MsoNormal style='margin-left:.5in'><span style='font-family:"Century Gothic","sans-serif"'>Presented by: <b>Heather Braum</b>, Digital & Technical Services Librarian at the Northeast Kansas Library System, blogger at <a href="http://www.heatherbraum.info" target="_blank">www.heatherbraum.info</a>, and 2010 Kansas Library Association's New Professional of the Year.<o:p></o:p></span></p><p class=MsoNormal><span style='font-family:"Century Gothic","sans-serif"'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-family:"Century Gothic","sans-serif"'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;color:#17365D'><img border=0 width=300 height=46 id="_x0000_i1025" src="cid:image002.jpg@01CDCBDE.14E9B050" alt=StateLibLogo-SmartSignature></span><span style='font-size:12.0pt;font-family:"Times New Roman","serif"'><o:p></o:p></span></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><span style='font-size:9.0pt;font-family:"Century Gothic","sans-serif";color:#002E62'>Marsha McDevitt-Stredney<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:9.0pt;font-family:"Century Gothic","sans-serif";color:#002E62'>Marketing & Communications Director<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:9.0pt;font-family:"Century Gothic","sans-serif";color:#002E62'>274 E. 1<sup>st</sup> Avenue<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:9.0pt;font-family:"Century Gothic","sans-serif";color:#002E62'>Columbus, OH 43201<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:9.0pt;font-family:"Century Gothic","sans-serif";color:#002E62'>Tel: 614-644-6875<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:9.0pt;font-family:"Century Gothic","sans-serif";color:#002E62'>Fax: 614-466-3584<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:9.0pt;font-family:"Century Gothic","sans-serif";color:#002E62'><a href="http://www.library.ohio.gov/">www.library.ohio.gov</a><o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><a href="http://www.facebook.com/people/StateLibraryof-Ohio/100000063363765" target="_blank"><b><i><span style='font-size:13.5pt;font-family:"Times New Roman","serif";text-decoration:none'><img border=0 width=45 height=45 id="Picture_x0020_13" src="cid:image004.png@01CDCBDE.14E9B050" alt="Description: Facebook logo - links to the State LIbrary of Ohio's facebook page"></span></i></b></a><b><i><span style='font-size:13.5pt;font-family:"Times New Roman","serif"'> </span></i></b><a href="http://twitter.com/statelibohio" target="_blank"><b><i><span style='font-size:13.5pt;font-family:"Times New Roman","serif";text-decoration:none'><img border=0 width=45 height=45 id="Picture_x0020_48" src="cid:image006.png@01CDCBDE.14E9B050" alt="Description: Twitter logo - links to the State Library of Ohio's Twitter page"></span></i></b></a><b><i><span style='font-size:13.5pt;font-family:"Times New Roman","serif"'> </span></i></b><a href="http://library.ohio.gov/blog/" target="_blank"><b><i><span style='font-size:13.5pt;font-family:"Times New Roman","serif";text-decoration:none'><img border=0 width=44 height=44 id="Picture_x0020_25" src="cid:image008.jpg@01CDCBDE.14E9B050" alt="Description: Blog logo - Links to the State Library of Ohio's blog"></span></i></b></a><b><i><span style='font-size:13.5pt;font-family:"Times New Roman","serif"'> </span></i></b><b><span style='font-size:13.5pt;font-family:"Times New Roman","serif"'> </span></b><a href="http://pinterest.com/stlibohio/"><b><span style='font-size:13.5pt;font-family:"Times New Roman","serif";color:windowtext;text-decoration:none'><img border=0 width=46 height=46 id="Picture_x0020_1" src="cid:image010.png@01CDCBDE.14E9B050"></span></b></a><b><span style='font-size:13.5pt;font-family:"Times New Roman","serif"'><br><br></span></b><b><span style='font-size:10.0pt;font-family:"Century Gothic","sans-serif";color:#002E62'>Share Your Story</span></b><span style='font-size:10.0pt;font-family:"Century Gothic","sans-serif";color:#002E62'> at <b><a href="http://library.ohio.gov/state-librarian/share-your-story"><span style='color:#002E62'>http://library.ohio.gov/state-librarian/share-your-story</span></a></b><br>Tell us how a State Library service or resource helped you or your library.<o:p></o:p></span></p><p class=MsoNormal><o:p> </o:p></p></div></body></html>