<html><body><div style="font-family: times new roman, new york, times, serif; font-size: 12pt; color: #000000"><h1 class="title" style="margin: 2px 0px 4px; font-size: 1.6em; color: rgb(76, 76, 60); font-family: Arial, Helvetica, sans-serif; background-color: rgb(255, 255, 255); text-align: center;">Library Customer Service Specialist II (full-time)</h1><div><br></div><div><br></div><div><div class="field field-type-text field-field-library-name" style="font-family: Arial, Helvetica, sans-serif; font-size: 14.44444465637207px; line-height: 21.61458396911621px; background-color: #ffffff;" data-mce-style="font-family: Arial, Helvetica, sans-serif; font-size: 14.44444465637207px; line-height: 21.61458396911621px; background-color: #ffffff;"><div class="field-label" style="font-weight: bold;" data-mce-style="font-weight: bold;">Institution name: </div><div class="field-items"><div class="field-item odd">Cuyahoga Community College - East Campus</div></div></div><div class="field field-type-text field-field-library-type" style="font-family: Arial, Helvetica, sans-serif; font-size: 14.44444465637207px; line-height: 21.61458396911621px; background-color: #ffffff;" data-mce-style="font-family: Arial, Helvetica, sans-serif; font-size: 14.44444465637207px; line-height: 21.61458396911621px; background-color: #ffffff;"><div class="field-label" style="font-weight: bold;" data-mce-style="font-weight: bold;">Library type: </div><div class="field-items"><div class="field-item odd">Academic</div></div></div><div class="field field-type-text field-field-intro-info" style="font-family: Arial, Helvetica, sans-serif; font-size: 14.44444465637207px; line-height: 21.61458396911621px; background-color: #ffffff;" data-mce-style="font-family: Arial, Helvetica, sans-serif; font-size: 14.44444465637207px; line-height: 21.61458396911621px; background-color: #ffffff;"><div class="field-label" style="font-weight: bold;" data-mce-style="font-weight: bold;">Introductory Information: </div><div class="field-items"><div class="field-item odd">Functionally supervises and monitors day-to-day circulation desk and library operations at the Eastern Campus of cuyahoga Community College. Normal operating hours of the library are 8 am – 8 pm M-TH 9 am -2 pm F & S.</div></div></div><div class="field field-type-text field-field-responsibilities" style="font-family: Arial, Helvetica, sans-serif; font-size: 14.44444465637207px; line-height: 21.61458396911621px; background-color: #ffffff;" data-mce-style="font-family: Arial, Helvetica, sans-serif; font-size: 14.44444465637207px; line-height: 21.61458396911621px; background-color: #ffffff;"><div class="field-label" style="font-weight: bold;" data-mce-style="font-weight: bold;">Responsibilities: </div><div class="field-items"><div class="field-item odd">Duties and responsibilities include but are not limited to: *Provides orientation and training to part-time staff. *Determines work procedures, prepares work schedules, and expedites work flow. *Organizes, prioritizes and delegates duties to unit support staff and proofs work for compliance. *Tracks Learning Commons data, compiles reports and recommends methods for improved collection of data. *Standardizes procedures to improve efficiency of circulation desk work flow. *Reports and assists supervisor to resolve concerns from staff, faculty and students. *Organizes, processes, and manages the collection of course reserve materials. *Maintains shelf order of circulating, periodical, and reference materials. *Provides support to faculty librarians in collection management (development and deselection). *As needed, performs the duties of a Library Customer Service Specialist I, including staffing the circulation desk, discharging and charging library materials, answering informational questions, and providing general information about library services and facilities. *Helps patrons in the use of public access catalog, library computer systems, and multimedia equipment. *Answers routine inquiries and refers those requiring professional assistance. *Anticipates and meets all customer needs accurately, professionally, and with a commitment to customer satisfaction. *Collects fines and fees for late, lost or damages materials. *Other duties as assigned.</div></div></div><div class="field field-type-text field-field-qualifications" style="font-family: Arial, Helvetica, sans-serif; font-size: 14.44444465637207px; line-height: 21.61458396911621px; background-color: #ffffff;" data-mce-style="font-family: Arial, Helvetica, sans-serif; font-size: 14.44444465637207px; line-height: 21.61458396911621px; background-color: #ffffff;"><div class="field-label" style="font-weight: bold;" data-mce-style="font-weight: bold;">Qualifications: </div><div class="field-items"><div class="field-item odd">*High School diploma/GED and 30 semester hours/45 quarter hours at the College level *Two years related experience in an academic library or public library. *At least one year of functional supervisory experience *Knowledge of the Dewey Decimal System *Skills in keyboarding, grammar, math, standard level word processing (MS Word) and basic level spreadsheet applications (MS Excel) *Proficiency in MS Outlook 2007/2010 and library automation such as scanners, bar-code readers, electronic databases and OPAC stations *Excellent verbal and written communication skills with ability to communicate effectively to groups of students and other organization employees and conduct presentations *Excellent customer service skills and proven ability to develop and sustain productive customer relationships *Ability to exercise good judgment and discretion in the performance of regular work *Ability to read and interpret documents such as equipment manuals, database and other software manuals, process and procedure instructions *Ability to write routine reports and correspondence *Ability to file by alpha and numeric *Must have sensitivity to respond appropriately to the needs of a diverse population Preferred Qualifications:: *Associate or higher degree *Three to five years of full-time library experience *Excellent technology acumen with a working knowledge of library research and information literacy *Experience with Banner financial system, Millennium Library modules (circulation, serials, acquisitions, periodicals, etc.), and OhioLINK</div></div></div><div class="field field-type-text field-field-salary" style="font-family: Arial, Helvetica, sans-serif; font-size: 14.44444465637207px; line-height: 21.61458396911621px; background-color: #ffffff;" data-mce-style="font-family: Arial, Helvetica, sans-serif; font-size: 14.44444465637207px; line-height: 21.61458396911621px; background-color: #ffffff;"><div class="field-label" style="font-weight: bold;" data-mce-style="font-weight: bold;">Salary and Benefits: </div><div class="field-items"><div class="field-item odd">Minimum of $33,921 Annualized. Amoung the benefits are medical, retirement contributions, vacation and holiday pay.</div></div></div><div class="field field-type-text field-field-contact" style="font-family: Arial, Helvetica, sans-serif; font-size: 14.44444465637207px; line-height: 21.61458396911621px; background-color: #ffffff;" data-mce-style="font-family: Arial, Helvetica, sans-serif; font-size: 14.44444465637207px; line-height: 21.61458396911621px; background-color: #ffffff;"><div class="field-label" style="font-weight: bold;" data-mce-style="font-weight: bold;">Contact: </div><div class="field-items"><div class="field-item odd">All applicants MUST apply online by filling out a college online application and include a resume and cover letter. The online application process is available at https://careers.tri-c.edu/ or www.tri-c.edu under the "employment." Applications that are mailed or faxed will not be considered.</div></div></div><div class="field field-type-date field-field-deadline" style="font-family: Arial, Helvetica, sans-serif; font-size: 14.44444465637207px; line-height: 21.61458396911621px; background-color: #ffffff;" data-mce-style="font-family: Arial, Helvetica, sans-serif; font-size: 14.44444465637207px; line-height: 21.61458396911621px; background-color: #ffffff;"><div class="field-label" style="font-weight: bold;" data-mce-style="font-weight: bold;">Deadline: </div><div class="field-items"><div class="field-item odd"><span class="date-display-single">Fri, 02/22/2013</span></div></div></div></div><div><br></div><div><br></div><div><br></div><div><span name="x"></span>Dorothy A. Sinclair<br>Office Manager <br>SWON Libraries Consortium<br>10250 Alliance Rd.<br>Suite 225<br>Blue Ash, OH 45242<br>swonlibraries.org<br>w.513.751.4422<br>c.513.693.2810<br><span name="x"></span><br></div><div><br></div></div></body></html>