<html><head><style type='text/css'>p { margin: 0; }</style></head><body><div style='font-family: times new roman,new york,times,serif; font-size: 12pt; color: #000000'><div class="field field-name-body field-type-text-with-summary field-label-hidden"><div class="field-item even"><p>A
free KnowItNow (KIN) training opportunity will be hosted by Cleveland
Public Library at their Lakeshore Facility (17109 Lake Shore Boulevard,
Cleveland, OH 44110) on Thursday, March 14, 2013.</p>
<p><br></p><p>A "basic training" morning session (10:00 am to 12:30 pm) will be
offered concentrating on navigating the KIN Provider Site and providing
hands-on practice with the SparkRef virtual reference software.</p>
<p><br></p><p>An "advanced training" afternoon session (2:00 pm to 4:00 pm) will be
offered and will provide tips on using Google, Wikipedia, and the Ohio
Web Library databases; handling problem patrons and patrons with
problems; and reviewing real KIN transcripts to enhance customer and
reference service skills. There will also be time for discussion and
questions.</p>
<p><br></p><p>Participants are welcome to come to either the morning session, the
afternoon session, or a combination of morning and afternoon. Lunch will
be "on your own" with recommendations from library staff.</p>
<p><br></p><p>Directions to the Lakeshore Facility (which also houses the Memorial-Nottingham Branch) are available online at http://cpl.org/BranchLocations/Branches/MemorialNottingham.aspx.
There is free parking available in the parking lot adjacent to the
building. Enter through southwest entrance and sign-in at the Security
station inside the doors, then proceed to the Computer Training Lab.</p>
<p><br></p><p>Staff members from area public and academic libraries (either those
currently participating in KIN or those interested in joining the
collaborative effort) are invited to attend. Space is limited and will
be filled on a first-come, first-served basis. To reserve your place,
email your name, preferred email address, library, and which sessions
you'll be attending to support@knowitnow.org.</p>
</div></div><br><div><span name="x"></span>Don Boozer<br>KnowItNow Coordinator<br>Cleveland Public Library<br>325 Superior Avenue East, Cleveland, OH 44114<br>216-623-2960<br>dboozer@cpl.org<br>http://www.knowitnow.org<span name="x"></span><br></div><br></div></body></html>