<html><body><div style="font-family: times new roman, new york, times, serif; font-size: 12pt; color: #000000"><div><span style="font-family: Helvetica, Arial, sans-serif; font-size: 12pt;" data-mce-style="font-family: Helvetica, Arial, sans-serif; font-size: 12pt;">You know that thing where you call a company's customer service number and they ask you to punch in your phone number to access your account? Then they connect you to a person, who asks for the same information plus your name and address? But then that's the wrong department and they connect you to someone else who demands all the same information yet again, and you'd throw your phone except that would require you to answer the same questions all over again?</span></div><div style="color:#000;font-weight:normal;font-style:normal;text-decoration:none;font-family:Helvetica,Arial,sans-serif;font-size:12pt;" data-mce-style="color: #000; font-weight: normal; font-style: normal; text-decoration: none; font-family: Helvetica,Arial,sans-serif; font-size: 12pt;"><br> I hate that.<br> <br> Your patrons experience this kind of pain when they have to explain their question all over again to two or three people. How can you make it better? Make what might be a phone transfer into a hand-off. Take a few seconds to explain who is calling and why. The next person answers the patron with a speedy recap of what they know. No one's answered their question yet, but already that patron feels better about this interaction.<br> <br> How do you make this part of how you work? Come to SWON's Spring Training Symposium on May 21st at Dayton Metro to learn this and other "Customer Satisfaction Strategies." Get the full details here: <a href="http://www.swonlibraries.org/content/spring-staff-training-symposium-formerly-support-staff-symposium" target="_blank" data-mce-href="http://www.swonlibraries.org/content/spring-staff-training-symposium-formerly-support-staff-symposium">http://www.swonlibraries.org/content/spring-staff-training-symposium-formerly-support-staff-symposium</a><br> Register here: <a href="http://tiny.cc/spring_staff" target="_blank" data-mce-href="http://tiny.cc/spring_staff">http://tiny.cc/spring_staff</a><a href="http://tiny.cc/spring_staff" target="_blank" data-mce-href="http://tiny.cc/spring_staff"></a><br></div><div style="color:#000;font-weight:normal;font-style:normal;text-decoration:none;font-family:Helvetica,Arial,sans-serif;font-size:12pt;" data-mce-style="color: #000; font-weight: normal; font-style: normal; text-decoration: none; font-family: Helvetica,Arial,sans-serif; font-size: 12pt;"><br></div><div style="color:#000;font-weight:normal;font-style:normal;text-decoration:none;font-family:Helvetica,Arial,sans-serif;font-size:12pt;" data-mce-style="color: #000; font-weight: normal; font-style: normal; text-decoration: none; font-family: Helvetica,Arial,sans-serif; font-size: 12pt;"><hr></div><div style="color:#000;font-weight:normal;font-style:normal;text-decoration:none;font-family:Helvetica,Arial,sans-serif;font-size:12pt;" data-mce-style="color: #000; font-weight: normal; font-style: normal; text-decoration: none; font-family: Helvetica,Arial,sans-serif; font-size: 12pt;"><p style="background: white;" data-mce-style="background: white;"><span style="font-size: 12pt; font-family: Arial, sans-serif;" data-mce-style="font-size: 12pt; font-family: Arial, sans-serif;">Come check us out on our calendar at</span><a href="http://oh.evanced.info/swon/lib/eventcalendar.asp?pointer=&num=0&rts=&kw=&dt=mo&ds=&de=&sd=&mo=11/1/2012&df=calendar&nopw=&pub=1&nopub=&page=&pgdisp=&EventType=ALL&Lib=&AgeGroup=&LangType=0" target="_blank" data-mce-href="http://oh.evanced.info/swon/lib/eventcalendar.asp?pointer=&num=0&rts=&kw=&dt=mo&ds=&de=&sd=&mo=11/1/2012&df=calendar&nopw=&pub=1&nopub=&page=&pgdisp=&EventType=ALL&Lib=&AgeGroup=&LangType=0"><span style="font-size: 12.0pt; font-family: 'Arial','sans-serif'; color: darkblue;" data-mce-style="font-size: 12.0pt; font-family: 'Arial','sans-serif'; color: darkblue;"> http://tiny.cc/SWON-Calendar</span></a><span style="font-size: 12pt; font-family: 'Times New Roman', serif;" data-mce-style="font-size: 12pt; font-family: 'Times New Roman', serif;"></span></p><p style="background: white;" data-mce-style="background: white;"><span style="font-size: 12pt; font-family: Arial, sans-serif;" data-mce-style="font-size: 12pt; font-family: Arial, sans-serif;">Website,</span><a href="http://www.swonlibraries.org/" target="_blank" data-mce-href="http://www.swonlibraries.org/"><span style="font-size: 12.0pt; font-family: 'Arial','sans-serif'; color: darkblue;" data-mce-style="font-size: 12.0pt; font-family: 'Arial','sans-serif'; color: darkblue;"> swonlibraries.org</span></a><span style="font-size: 12pt; font-family: 'Times New Roman', serif;" data-mce-style="font-size: 12pt; font-family: 'Times New Roman', serif;"></span></p><p style="background: white;" data-mce-style="background: white;"><span style="font-size: 12pt; font-family: Arial, sans-serif;" data-mce-style="font-size: 12pt; font-family: Arial, sans-serif;">Facebook Page </span><span style="font-size: 12.0pt; font-family: 'Arial','sans-serif'; color: darkblue;" data-mce-style="font-size: 12.0pt; font-family: 'Arial','sans-serif'; color: darkblue;"><a href="https://www.facebook.com/SWONLibraries?ref=hl" target="_blank" data-mce-href="https://www.facebook.com/SWONLibraries?ref=hl"><span style="color: darkblue;" data-mce-style="color: darkblue;">SWON Libraries</span></a> </span><span style="font-size: 12pt; font-family: 'Times New Roman', serif;" data-mce-style="font-size: 12pt; font-family: 'Times New Roman', serif;"></span></p><p style="background: white;" data-mce-style="background: white;"><span style="font-size: 12pt; font-family: Arial, sans-serif;" data-mce-style="font-size: 12pt; font-family: Arial, sans-serif;">Twitter at </span><span style="font-size: 12.0pt; font-family: 'Arial','sans-serif'; color: darkblue;" data-mce-style="font-size: 12.0pt; font-family: 'Arial','sans-serif'; color: darkblue;"><a href="https://twitter.com/swonlibraries" target="_blank" data-mce-href="https://twitter.com/swonlibraries"><span style="color: darkblue;" data-mce-style="color: darkblue;">SWONlibraries</span></a></span><span style="font-size: 12pt; font-family: 'Times New Roman', serif;" data-mce-style="font-size: 12pt; font-family: 'Times New Roman', serif;"></span></p><p style="background: white;" data-mce-style="background: white;"><span style="font-size: 12pt; font-family: 'Times New Roman', serif;" data-mce-style="font-size: 12pt; font-family: 'Times New Roman', serif;"></span><span style="font-family: Arial, sans-serif; font-size: 12pt;" data-mce-style="font-family: Arial, sans-serif; font-size: 12pt;">Tell us what you think and what you would like to see more from us.</span></p><p style="background: white;" data-mce-style="background: white;"><br></p><p style="background-color: white; text-align: center; background-position: initial initial; background-repeat: initial initial;" data-mce-style="background-color: white; text-align: center; background-position: initial initial; background-repeat: initial initial;"><span style="text-decoration: underline;" data-mce-style="text-decoration: underline;"><span style="font-family: Arial, sans-serif; font-size: large;" data-mce-style="font-family: Arial, sans-serif; font-size: large;">Save the Date:</span></span></p><p style="background-color: white; text-align: center; background-position: initial initial; background-repeat: initial initial;" data-mce-style="background-color: white; text-align: center; background-position: initial initial; background-repeat: initial initial;"><a href="http://oh.evanced.info/swon/lib/eventsignup.asp?ID=434&rts=&disptype=&ret=eventcalendar.asp&pointer=&returnToSearch=&num=0&ad=&dt=mo&mo=7/1/2013&df=calendar&EventType=ALL&Lib=&AgeGroup=&LangType=0&WindowMode=&noheader=&lad=&pub=1&nopub=&page=&pgdisp=" title="ALA Virtual -- July 24, 2013" target="_blank" data-mce-href="http://oh.evanced.info/swon/lib/eventsignup.asp?ID=434&rts=&disptype=&ret=eventcalendar.asp&pointer=&returnToSearch=&num=0&ad=&dt=mo&mo=7/1/2013&df=calendar&EventType=ALL&Lib=&AgeGroup=&LangType=0&WindowMode=&noheader=&lad=&pub=1&nopub=&page=&pgdisp="><span style="font-family: Arial, sans-serif; font-size: large;" data-mce-style="font-family: Arial, sans-serif; font-size: large;">ALA Virtual -- July 24, 2013</span></a></p><p style="background-color: white; text-align: center; background-position: initial initial; background-repeat: initial initial;" data-mce-style="background-color: white; text-align: center; background-position: initial initial; background-repeat: initial initial;"><a href="http://oh.evanced.info/swon/lib/eventsignup.asp?ID=435&rts=&disptype=&ret=eventcalendar.asp&pointer=&returnToSearch=&num=0&ad=&dt=mo&mo=7/1/2013&df=calendar&EventType=ALL&Lib=&AgeGroup=&LangType=0&WindowMode=&noheader=&lad=&pub=1&nopub=&page=&pgdisp=" title="ALA Virtual -- July 25, 2013" target="_blank" data-mce-href="http://oh.evanced.info/swon/lib/eventsignup.asp?ID=435&rts=&disptype=&ret=eventcalendar.asp&pointer=&returnToSearch=&num=0&ad=&dt=mo&mo=7/1/2013&df=calendar&EventType=ALL&Lib=&AgeGroup=&LangType=0&WindowMode=&noheader=&lad=&pub=1&nopub=&page=&pgdisp="><span style="font-family: Arial, sans-serif; font-size: large;" data-mce-style="font-family: Arial, sans-serif; font-size: large;">ALA Virtual -- July 25, 2013</span></a></p><p style="background-color: white; text-align: center; background-position: initial initial; background-repeat: initial initial;" data-mce-style="background-color: white; text-align: center; background-position: initial initial; background-repeat: initial initial;"><a href="http://oh.evanced.info/swon/lib/eventsignup.asp?ID=499&rts=&disptype=info&ret=eventcalendar.asp&pointer=&returnToSearch=&num=0&ad=&dt=mo&mo=8/1/2013&df=calendar&EventType=ALL&Lib=&AgeGroup=&LangType=0&WindowMode=&noheader=&lad=&pub=1&nopub=&page=&pgdisp=" title="18th Annual P.B.R.I. August 2, 2013" target="_blank" data-mce-href="http://oh.evanced.info/swon/lib/eventsignup.asp?ID=499&rts=&disptype=info&ret=eventcalendar.asp&pointer=&returnToSearch=&num=0&ad=&dt=mo&mo=8/1/2013&df=calendar&EventType=ALL&Lib=&AgeGroup=&LangType=0&WindowMode=&noheader=&lad=&pub=1&nopub=&page=&pgdisp="><span style="font-family: Arial, sans-serif; font-size: large;" data-mce-style="font-family: Arial, sans-serif; font-size: large;">18th Annual P.B.R.I. August 2, 2013</span></a></p><p style="background-color: white; text-align: center; background-position: initial initial; background-repeat: initial initial;" data-mce-style="background-color: white; text-align: center; background-position: initial initial; background-repeat: initial initial;"><span style="font-family: Arial, sans-serif; font-size: large;" data-mce-style="font-family: Arial, sans-serif; font-size: large;"><br></span></p><p style="background-color: white; text-align: center; background-position: initial initial; background-repeat: initial initial;" data-mce-style="background-color: white; text-align: center; background-position: initial initial; background-repeat: initial initial;"><span style="text-decoration: underline; font-size: x-large;"><span style="font-family: Arial, sans-serif;" data-mce-style="font-family: Arial, sans-serif;">Calendar Snippet</span></span></p><p style="background-color: white; text-align: center; background-position: initial initial; background-repeat: initial initial;" data-mce-style="background-color: white; text-align: center; background-position: initial initial; background-repeat: initial initial;"><span style="font-family: Arial, sans-serif; font-size: large;" data-mce-style="font-family: Arial, sans-serif; font-size: large;">April, 2013</span></p><table border="1" cellpadding="3" align="center" style="width: 90%" data-mce-style="width: 90%;"><tbody><tr align="center" valign="middle"><td><span style="text-decoration: underline;" data-mce-style="text-decoration: underline;"><em><strong>Event</strong></em></span><br></td><td><span style="text-decoration: underline;" data-mce-style="text-decoration: underline;"><em><strong>Date</strong></em></span></td><td><span style="text-decoration: underline;" data-mce-style="text-decoration: underline;"><em><strong>Location</strong></em></span></td></tr><tr align="center" valign="middle"><td><a href="http://oh.evanced.info/swon/lib/eventsignup.asp?ID=488&rts=&disptype=info&ret=eventcalendar.asp&pointer=&returnToSearch=&num=0&ad=&dt=mo&mo=4/1/2013&df=calendar&EventType=ALL&Lib=&AgeGroup=&LangType=0&WindowMode=&noheader=&lad=&pub=1&nopub=&page=&pgdisp=" title="RDA is Coming; Whether you are ready or not!" target="_blank" data-mce-href="http://oh.evanced.info/swon/lib/eventsignup.asp?ID=488&rts=&disptype=info&ret=eventcalendar.asp&pointer=&returnToSearch=&num=0&ad=&dt=mo&mo=4/1/2013&df=calendar&EventType=ALL&Lib=&AgeGroup=&LangType=0&WindowMode=&noheader=&lad=&pub=1&nopub=&page=&pgdisp=">RDA is Coming; Whether you are ready or not!</a></td><td>4/1/13</td><td>Washington Centerville Public Library</td></tr><tr align="center" valign="middle"><td><a href="http://oh.evanced.info/swon/lib/eventsignup.asp?ID=500" title="Becoming the Employee Organizations Strive to Keep" target="_blank" data-mce-href="http://oh.evanced.info/swon/lib/eventsignup.asp?ID=500">Becoming the Employee Organizations Strive to Keep</a><br></td><td>4/2/13</td><td>On line</td></tr><tr align="center" valign="middle"><td><a href="http://oh.evanced.info/swon/lib/eventsignup.asp?ID=475&rts=&disptype=info&ret=eventcalendar.asp&pointer=&returnToSearch=&num=0&ad=&dt=mo&mo=4/1/2013&df=calendar&EventType=ALL&Lib=&AgeGroup=&LangType=0&WindowMode=&noheader=&lad=&pub=1&nopub=&page=&pgdisp=" title="Ohio Library Council - Southwest Ohio Chapter Conference" target="_blank" data-mce-href="http://oh.evanced.info/swon/lib/eventsignup.asp?ID=475&rts=&disptype=info&ret=eventcalendar.asp&pointer=&returnToSearch=&num=0&ad=&dt=mo&mo=4/1/2013&df=calendar&EventType=ALL&Lib=&AgeGroup=&LangType=0&WindowMode=&noheader=&lad=&pub=1&nopub=&page=&pgdisp=">Ohio Library Council - Southwest Ohio Chapter Conference</a></td><td>4/3/13</td><td>Roberts Conference Center, Wilmington, Ohio</td></tr><tr align="center" valign="middle"><td><a href="http://oh.evanced.info/swon/lib/eventsignup.asp?ID=475&rts=&disptype=info&ret=eventcalendar.asp&pointer=&returnToSearch=&num=0&ad=&dt=mo&mo=4/1/2013&df=calendar&EventType=ALL&Lib=&AgeGroup=&LangType=0&WindowMode=&noheader=&lad=&pub=1&nopub=&page=&pgdisp=" title="OverDrive and E - Readers: Keeping It Simple For Your Users" target="_blank" data-mce-href="http://oh.evanced.info/swon/lib/eventsignup.asp?ID=475&rts=&disptype=info&ret=eventcalendar.asp&pointer=&returnToSearch=&num=0&ad=&dt=mo&mo=4/1/2013&df=calendar&EventType=ALL&Lib=&AgeGroup=&LangType=0&WindowMode=&noheader=&lad=&pub=1&nopub=&page=&pgdisp=">OverDrive and E - Readers: Keeping It Simple For Your Users</a></td><td>4/4/13</td><td>On line</td></tr><tr align="center" valign="middle"><td><a href="http://oh.evanced.info/swon/lib/eventsignup.asp?ID=396&rts=&disptype=&ret=eventcalendar.asp&pointer=inhouse&returnToSearch=&num=0&ad=&dt=mo&mo=4/1/2013&df=calendar&EventType=ALL&Lib=&AgeGroup=&LangType=0&WindowMode=&noheader=&lad=&pub=1&nopub=&page=&pgdisp=" title="ELS (SIG) Meeting " target="_blank" data-mce-href="http://oh.evanced.info/swon/lib/eventsignup.asp?ID=396&rts=&disptype=&ret=eventcalendar.asp&pointer=inhouse&returnToSearch=&num=0&ad=&dt=mo&mo=4/1/2013&df=calendar&EventType=ALL&Lib=&AgeGroup=&LangType=0&WindowMode=&noheader=&lad=&pub=1&nopub=&page=&pgdisp=">ELS (SIG) Meeting </a></td><td>4/5/13</td><td>University of Cincinnati - Blue Ash College</td></tr><tr align="center" valign="middle"><td><a href="http://oh.evanced.info/swon/lib/eventsignup.asp?ID=468&rts=&disptype=&ret=eventcalendar.asp&pointer=inhouse&returnToSearch=&num=0&ad=&dt=mo&mo=4/1/2013&df=calendar&EventType=ALL&Lib=&AgeGroup=&LangType=0&WindowMode=&noheader=&lad=&pub=1&nopub=&page=&pgdisp=" title="Computers in Libraries 2013" target="_blank" data-mce-href="http://oh.evanced.info/swon/lib/eventsignup.asp?ID=468&rts=&disptype=&ret=eventcalendar.asp&pointer=inhouse&returnToSearch=&num=0&ad=&dt=mo&mo=4/1/2013&df=calendar&EventType=ALL&Lib=&AgeGroup=&LangType=0&WindowMode=&noheader=&lad=&pub=1&nopub=&page=&pgdisp=">Computers in Libraries 2013</a></td><td>4/8/13 - 4/10/13</td><td>Hilton Washington, Washington, DC</td></tr><tr align="center" valign="middle"><td><a href="http://oh.evanced.info/swon/lib/eventsignup.asp?ID=489&rts=&disptype=&ret=eventcalendar.asp&pointer=&returnToSearch=&num=0&ad=&dt=mo&mo=4/1/2013&df=calendar&EventType=ALL&Lib=&AgeGroup=&LangType=0&WindowMode=&noheader=&lad=&pub=1&nopub=&page=&pgdisp=" title="Support Staff Committee (Field Trip) Meeting " target="_blank" data-mce-href="http://oh.evanced.info/swon/lib/eventsignup.asp?ID=489&rts=&disptype=&ret=eventcalendar.asp&pointer=&returnToSearch=&num=0&ad=&dt=mo&mo=4/1/2013&df=calendar&EventType=ALL&Lib=&AgeGroup=&LangType=0&WindowMode=&noheader=&lad=&pub=1&nopub=&page=&pgdisp=">Support Staff Committee (Field Trip) Meeting </a></td><td>4/9/13</td><td>SWON Libraries - Dayton Metro Library</td></tr><tr align="center" valign="middle"><td><a href="http://oh.evanced.info/swon/lib/eventsignup.asp?ID=502&rts=&disptype=&ret=eventcalendar.asp&pointer=&returnToSearch=&num=0&ad=&dt=mo&mo=4/1/2013&df=calendar&EventType=ALL&Lib=&AgeGroup=&LangType=0&WindowMode=&noheader=&lad=&pub=1&nopub=&page=&pgdisp=" title="Building Library Friends Groups That Keep Their Eye on the Prize" target="_blank" data-mce-href="http://oh.evanced.info/swon/lib/eventsignup.asp?ID=502&rts=&disptype=&ret=eventcalendar.asp&pointer=&returnToSearch=&num=0&ad=&dt=mo&mo=4/1/2013&df=calendar&EventType=ALL&Lib=&AgeGroup=&LangType=0&WindowMode=&noheader=&lad=&pub=1&nopub=&page=&pgdisp=">Building Library Friends Groups That Keep Their Eye on the Prize</a></td><td>4/9/13</td><td>On line</td></tr><tr align="center" valign="middle"><td><a href="http://oh.evanced.info/swon/lib/eventsignup.asp?ID=503&rts=&disptype=&ret=eventcalendar.asp&pointer=&returnToSearch=&num=0&ad=&dt=mo&mo=4/1/2013&df=calendar&EventType=ALL&Lib=&AgeGroup=&LangType=0&WindowMode=&noheader=&lad=&pub=1&nopub=&page=&pgdisp=" title="Models for Future Library Services" target="_blank" data-mce-href="http://oh.evanced.info/swon/lib/eventsignup.asp?ID=503&rts=&disptype=&ret=eventcalendar.asp&pointer=&returnToSearch=&num=0&ad=&dt=mo&mo=4/1/2013&df=calendar&EventType=ALL&Lib=&AgeGroup=&LangType=0&WindowMode=&noheader=&lad=&pub=1&nopub=&page=&pgdisp=">Models for Future Library Services</a></td><td>4/11/13</td><td>On line</td></tr><tr align="center" valign="middle"><td><a data-mce-href="http://oh.evanced.info/swon/lib/eventsignup.asp?ID=350&rts=&disptype=&ret=eventcalendar.asp&pointer=&returnToSearch=&num=0&ad=&dt=mo&mo=4/1/2013&df=calendar&EventType=ALL&Lib=&AgeGroup=&LangType=0&WindowMode=&noheader=&lad=&pub=1&nopub=&page=&pgdisp=" href="http://oh.evanced.info/swon/lib/eventsignup.asp?ID=350&rts=&disptype=&ret=eventcalendar.asp&pointer=&returnToSearch=&num=0&ad=&dt=mo&mo=4/1/2013&df=calendar&EventType=ALL&Lib=&AgeGroup=&LangType=0&WindowMode=&noheader=&lad=&pub=1&nopub=&page=&pgdisp=" title="CLEAR: Children's Literature Evaluation and Review Interest Group" target="_blank">CLEAR: Children's Literature Evaluation and Review Interest Group</a></td><td>4/11/13</td><td>SWON Libraries Conference Room</td></tr><tr align="center" valign="middle"><td><a data-mce-href="http://oh.evanced.info/swon/lib/eventsignup.asp?ID=356&rts=&disptype=&ret=eventcalendar.asp&pointer=&returnToSearch=&num=0&ad=&dt=mo&mo=4/1/2013&df=calendar&EventType=ALL&Lib=&AgeGroup=&LangType=0&WindowMode=&noheader=&lad=&pub=1&nopub=&page=&pgdisp=" href="http://oh.evanced.info/swon/lib/eventsignup.asp?ID=356&rts=&disptype=&ret=eventcalendar.asp&pointer=&returnToSearch=&num=0&ad=&dt=mo&mo=4/1/2013&df=calendar&EventType=ALL&Lib=&AgeGroup=&LangType=0&WindowMode=&noheader=&lad=&pub=1&nopub=&page=&pgdisp=" title="CLEAR: Children's Literature Evaluation and Review Interest Group" target="_blank"><span style="font-family: Helvetica, Arial, sans-serif; font-size: medium; text-align: -webkit-center;" data-mce-style="font-family: Helvetica, Arial, sans-serif; font-size: medium; text-align: -webkit-center;">CLEAR: Children's Literature Evaluation and Review Interest Group</span></a></td><td>4/12/13</td><td><span style="font-family: Helvetica, Arial, sans-serif; font-size: medium; text-align: -webkit-center;" data-mce-style="font-family: Helvetica, Arial, sans-serif; font-size: medium; text-align: -webkit-center;">SWON Libraries Conference Room</span></td></tr><tr align="center" valign="middle"><td><a data-mce-href="http://oh.evanced.info/swon/lib/eventsignup.asp?ID=332&rts=&disptype=&ret=eventcalendar.asp&pointer=&returnToSearch=&num=0&ad=&dt=mo&mo=4/1/2013&df=calendar&EventType=ALL&Lib=&AgeGroup=&LangType=0&WindowMode=&noheader=&lad=&pub=1&nopub=&page=&pgdisp=" href="http://oh.evanced.info/swon/lib/eventsignup.asp?ID=332&rts=&disptype=&ret=eventcalendar.asp&pointer=&returnToSearch=&num=0&ad=&dt=mo&mo=4/1/2013&df=calendar&EventType=ALL&Lib=&AgeGroup=&LangType=0&WindowMode=&noheader=&lad=&pub=1&nopub=&page=&pgdisp=" title="Executive Board Meeting " target="_blank">Executive Board Meeting </a></td><td>4/12/13</td><td>Rookwood Tower, Hoffman Room</td></tr><tr align="center" valign="middle"><td><a data-mce-href="http://oh.evanced.info/swon/lib/eventsignup.asp?ID=472&rts=&disptype=&ret=eventcalendar.asp&pointer=&returnToSearch=&num=0&ad=&dt=mo&mo=4/1/2013&df=calendar&EventType=ALL&Lib=&AgeGroup=&LangType=0&WindowMode=&noheader=&lad=&pub=1&nopub=&page=&pgdisp=" href="http://oh.evanced.info/swon/lib/eventsignup.asp?ID=472&rts=&disptype=&ret=eventcalendar.asp&pointer=&returnToSearch=&num=0&ad=&dt=mo&mo=4/1/2013&df=calendar&EventType=ALL&Lib=&AgeGroup=&LangType=0&WindowMode=&noheader=&lad=&pub=1&nopub=&page=&pgdisp=" title="Retention and the Returning Adult Student & Special Populations" target="_blank">Retention and the Returning Adult Student & Special Populations</a></td><td>4/15/13</td><td>Art Institute of Ohio</td></tr></tbody></table><p style="background-color: white; text-align: left;" data-mce-style="background-color: white; text-align: left;"><br></p><address style="background-color: white; text-align: left;" data-mce-style="background-color: white; text-align: left;"><span style="font-family: verdana, helvetica, sans-serif;" data-mce-style="font-family: verdana, helvetica, sans-serif;">Contact Information:</span></address><address style="background-color: white; text-align: left;" data-mce-style="background-color: white; text-align: left;"><span style="font-family: verdana, helvetica, sans-serif;" data-mce-style="font-family: verdana, helvetica, sans-serif;">SWON Libraries Consortium</span></address><address style="background-color: white; text-align: left;" data-mce-style="background-color: white; text-align: left;"><span style="font-family: verdana, helvetica, sans-serif;" data-mce-style="font-family: verdana, helvetica, sans-serif;">10250 Alliance Rd.</span></address><address style="background-color: white; text-align: left;" data-mce-style="background-color: white; text-align: left;"><span style="font-family: verdana, helvetica, sans-serif;" data-mce-style="font-family: verdana, helvetica, sans-serif;">Suite 225</span></address><address style="background-color: white; text-align: left;" data-mce-style="background-color: white; text-align: left;"><span style="font-family: verdana, helvetica, sans-serif;" data-mce-style="font-family: verdana, helvetica, sans-serif;">Blue Ash, OH 45242</span></address><address style="background-color: white; text-align: left;" data-mce-style="background-color: white; text-align: left;"><span style="font-family: verdana, helvetica, sans-serif;" data-mce-style="font-family: verdana, helvetica, sans-serif;">513.751.4422</span></address><address style="background-color: white; text-align: left;" data-mce-style="background-color: white; text-align: left;"><span style="font-family: verdana, helvetica, sans-serif;" data-mce-style="font-family: verdana, helvetica, sans-serif;">swonlibraries.org</span></address></div></div></body></html>