<html><body><div style="font-family: times new roman, new york, times, serif; font-size: 12pt; color: #000000"><div style="text-align: center;"><p><span style="font-size: 12.5pt; background-color: white; background-position: initial initial; background-repeat: initial initial;"> <span class="apple-converted-space"> </span></span><span style="font-size: 7.5pt; background-color: white; background-position: initial initial; background-repeat: initial initial;"> If this email is not formatted properly please go to our website at </span><a title="SWON Libraries.org"><span class="object"><span style="font-size: 7.5pt; color: darkblue; background: white;">SWON Libraries.org</span></span></a></p></div><div style="color:#000;font-weight:normal;font-style:normal;text-decoration:none;font-family:Helvetica,Arial,sans-serif;font-size:12pt;"><a href="http://www.swonlibraries.org/content/spring-staff-training-symposium-formerly-support-staff-symposium" target="_blank"><img src="cid:part1.08000904.03060806@swonlibraries.org" alt=""></a><br>
<br>
When a disabled person visits your library, you may feel handicapped in
your ability to help that person. How should you approach them? What
should you say? Where do you look? What if you aren't sure if a person
is disabled?<br>
<br>
Kindly ask, "Is there something you need?" Just like you would ask
anyone else. If a patron has a helper with them, ask the patron
questions, not the helper. It's good to be sensitive to a patron's
needs, but don't be so sensitive that you stop treating a patron as a
person.<br>
<br>
If you'd like to improve these and other interactions with patrons, come
to SWON's Spring Staff Training Symposium on May 21st. One of the day's
break-out sessions is "Customer Service to the Disabled," led by Lisa
Davis from the <a href="http://www.clermontdd.org/pages/curriculum.html" title="Clermont County Board of Developmental Disabilities" target="_blank">Clermont County Board of Developmental Disabilities</a>. See
the full day's agenda and register here: <a href="http://www.swonlibraries.org/content/spring-staff-training-symposium-formerly-support-staff-symposium" target="_blank" title="http://www.swonlibraries.org/content/spring-staff-training-symposium-formerly-support-staff-symposium">http://www.swonlibraries.org/content/spring-staff-training-symposium-formerly-support-staff-symposium</a><br>
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<div class="moz-signature"></div></div><div style="color: rgb(0, 0, 0); font-weight: normal; font-style: normal; text-decoration: none; font-family: Helvetica, Arial, sans-serif; font-size: 12pt; text-align: left;"><hr></div><div style="color: rgb(0, 0, 0); font-weight: normal; font-style: normal; text-decoration: none; font-family: Helvetica, Arial, sans-serif; font-size: 12pt; text-align: center;"><p style="background-color: white; text-align: left; background-position: initial initial; background-repeat: initial initial;"><span style="font-size: 12pt; font-family: Arial, sans-serif;">Come check us out on our calendar at</span><a href="http://oh.evanced.info/swon/lib/eventcalendar.asp" target="_blank" title=" http://tiny.cc/SWON-Calendar"><span style="font-size: 12.0pt; font-family: 'Arial','sans-serif'; color: darkblue;"> http://tiny.cc/SWON-Calendar</span></a><span style="font-size: 12pt; font-family: 'Times New Roman', serif;"></span></p><p style="background-color: white; text-align: left; 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cursor: pointer;"><a href="http://oh.evanced.info/swon/lib/eventsignup.asp?ID=503&rts=&disptype=&ret=eventcalendar.asp&pointer=&returnToSearch=&num=0&ad=&dt=mo&mo=4/1/2013&df=calendar&EventType=ALL&Lib=&AgeGroup=&LangType=0&WindowMode=&noheader=&lad=&pub=1&nopub=&page=&pgdisp=" title="Models for Future Library Services" target="_blank" style="color: #336699; text-decoration: none; cursor: pointer;">Models for Future Library Services</a></span></td><td><span class="Object" id="OBJ_PREFIX_DWT1082_com_zimbra_date" style="color: #336699; cursor: pointer;">4/11/13</span></td><td>On line</td></tr><tr align="center" valign="middle"><td><span class="Object-active" id="OBJ_PREFIX_DWT1083_com_zimbra_url" style="color: #006400; text-decoration: underline;"><a href="http://oh.evanced.info/swon/lib/eventsignup.asp?ID=350&rts=&disptype=&ret=eventcalendar.asp&pointer=&returnToSearch=&num=0&ad=&dt=mo&mo=4/1/2013&df=calendar&EventType=ALL&Lib=&AgeGroup=&LangType=0&WindowMode=&noheader=&lad=&pub=1&nopub=&page=&pgdisp=" title="CLEAR: Children's Literature Evaluation and Review Interest Group" target="_blank" style="color: #336699; 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cursor: pointer;"><a href="http://oh.evanced.info/swon/lib/eventsignup.asp?ID=332&rts=&disptype=&ret=eventcalendar.asp&pointer=&returnToSearch=&num=0&ad=&dt=mo&mo=4/1/2013&df=calendar&EventType=ALL&Lib=&AgeGroup=&LangType=0&WindowMode=&noheader=&lad=&pub=1&nopub=&page=&pgdisp=" title="Executive Board Meeting " target="_blank" style="color: #336699; text-decoration: none; cursor: pointer;">Executive Board Meeting </a></span></td><td><span class="Object" id="OBJ_PREFIX_DWT1088_com_zimbra_date" style="color: #336699; cursor: pointer;">4/12/13</span></td><td>Rookwood Tower, Hoffman Room</td></tr><tr align="center" valign="middle"><td><span class="Object" id="OBJ_PREFIX_DWT1089_com_zimbra_url" style="color: #336699; cursor: pointer;"><a href="http://oh.evanced.info/swon/lib/eventsignup.asp?ID=472&rts=&disptype=&ret=eventcalendar.asp&pointer=&returnToSearch=&num=0&ad=&dt=mo&mo=4/1/2013&df=calendar&EventType=ALL&Lib=&AgeGroup=&LangType=0&WindowMode=&noheader=&lad=&pub=1&nopub=&page=&pgdisp=" title="Retention and the Returning Adult Student & Special Populations" target="_blank" style="color: #336699; text-decoration: none; cursor: pointer;">Retention and the Returning Adult Student & Special Populations</a></span></td><td><span class="Object" id="OBJ_PREFIX_DWT1090_com_zimbra_date" style="color: #336699; cursor: pointer;">4/15/13</span></td><td>Art Institute of Ohio<br><div><br></div></td></tr></tbody></table></div><div style="color: rgb(0, 0, 0); font-weight: normal; font-style: normal; text-decoration: none; font-family: Helvetica, Arial, sans-serif; font-size: 12pt; text-align: center;"><br></div><div style="color: rgb(0, 0, 0); font-weight: normal; font-style: normal; text-decoration: none; font-family: Helvetica, Arial, sans-serif; font-size: 12pt; text-align: center;"><br></div><div style="color: rgb(0, 0, 0); font-weight: normal; font-style: normal; text-decoration: none; font-family: Helvetica, Arial, sans-serif; font-size: 12pt; text-align: left;">Contact Information:</div><div style="color: rgb(0, 0, 0); font-weight: normal; font-style: normal; text-decoration: none; font-family: Helvetica, Arial, sans-serif; font-size: 12pt; text-align: left;">SWON Libraries Consortium</div><div style="color: rgb(0, 0, 0); font-weight: normal; font-style: normal; text-decoration: none; font-family: Helvetica, Arial, sans-serif; font-size: 12pt; text-align: left;">10250 Alliance Rd.</div><div style="color: rgb(0, 0, 0); font-weight: normal; font-style: normal; text-decoration: none; font-family: Helvetica, Arial, sans-serif; font-size: 12pt; text-align: left;">Suite 225</div><div style="color: rgb(0, 0, 0); font-weight: normal; font-style: normal; text-decoration: none; font-family: Helvetica, Arial, sans-serif; font-size: 12pt; text-align: left;">Blue Ash, OH 45242</div><div style="color: rgb(0, 0, 0); font-weight: normal; font-style: normal; text-decoration: none; font-family: Helvetica, Arial, sans-serif; font-size: 12pt; text-align: left;">513.751.4422</div><div style="color: rgb(0, 0, 0); font-weight: normal; font-style: normal; text-decoration: none; font-family: Helvetica, Arial, sans-serif; font-size: 12pt; text-align: left;">info@swonlibraries.org</div><div style="color: rgb(0, 0, 0); font-weight: normal; font-style: normal; text-decoration: none; font-family: Helvetica, Arial, sans-serif; font-size: 12pt; text-align: center;"><br></div><div style="color: rgb(0, 0, 0); font-weight: normal; font-style: normal; text-decoration: none; font-family: Helvetica, Arial, sans-serif; font-size: 12pt; text-align: center;"><br></div><div style="color: rgb(0, 0, 0); font-weight: normal; font-style: normal; text-decoration: none; font-family: Helvetica, Arial, sans-serif; font-size: 12pt; text-align: center;"><br></div><div style="color: rgb(0, 0, 0); font-weight: normal; font-style: normal; text-decoration: none; font-family: Helvetica, Arial, sans-serif; font-size: 12pt; text-align: center;"><br></div><div style="color: rgb(0, 0, 0); font-weight: normal; font-style: normal; text-decoration: none; font-family: Helvetica, Arial, sans-serif; font-size: 12pt; text-align: center;"><br></div><div style="color: rgb(0, 0, 0); font-weight: normal; font-style: normal; text-decoration: none; font-family: Helvetica, Arial, sans-serif; font-size: 12pt; text-align: center;"><br></div><div style="color: rgb(0, 0, 0); font-weight: normal; font-style: normal; text-decoration: none; font-family: Helvetica, Arial, sans-serif; font-size: 12pt; text-align: center;"><br></div><div style="color: rgb(0, 0, 0); font-weight: normal; font-style: normal; text-decoration: none; font-family: Helvetica, Arial, sans-serif; font-size: 12pt; text-align: center;"><br></div></div></body></html>