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<h3 id="idontworkwithteenshesaidwishfully.">“I don’t work with teens,”
he said wishfully.</h3>
<p>He was wrong. <span style="font-weight: bold;">You work with
everyone you see</span>. They’re all customers: The patrons who come
through the doors or call you on the phone; The employees you work next
to or hardly ever see. How you respond to all these people impacts their
experience of the library.<br>
<br>
</p>
<p>Valerie Davis gave a great talk at yesterday’s <span
style="font-style: italic;">Staff Training Symposium</span> at Dayton
Metro. She’s a Teen Services librarian, and she knows that <span
style="font-weight: bold;">teens can be a difficult to welcome into the
library</span>. But if other library staff don’t also take the
initiative to value teen patrons, teens pick up that they aren’t wanted.
And as Valerie pointed out, these are your future patrons <span
style="font-weight: bold;">and your future tax base</span>.<br>
<br>
</p>
<p>Valerie has plain-language rules with teens that follow the
guideline that you’re responsible for your own actions. Like, “<span
style="font-weight: bold;">Don’t be a jerk</span>.” Other patrons are
held to these standards, too, even if the list of rules looks different.
When an unruly adult crosses the line, she asks him to leave. Likewise,
when one of the teens she’s good friends with is being disruptive and
doesn’t respond to a warning, she kicks that teen out for the rest of
the day.<br>
<br>
</p>
<p>It’s hard to find the energy and enthusiasm to be “on” all the
time. We all have days when we aren’t at our best. But <span
style="font-weight: bold;">we can always treat those around us with
respect</span>. If you are a regular library patron yourself, you
probably know who at that library will help you and who won’t. Be the
employee who treats patrons like they belong there, and you’ll turn
patrons from library visitors into people who see the library as <em
style="font-style: italic;">their library</em><span style="font-style:
italic;"></span> and keep it a positive, welcoming place.<br>
</p>
<p><br>
Nathan Swartzendruber<br>
SWON Technology Educator<br>
</p>
<hr>
<h2 id="microsoftpublisher:swonslevel-uplab">Microsoft Publisher:
SWON’s Level-Up Lab</h2>
<p>Microsoft Publisher isn’t Word with a new look. It’s got tools that
make complex documents much easier to manage. Take text boxes for
example. In Publisher, you can decide exactly where on the page you’d
like to place text. <br>
</p>
<p><br>
What if there’s too much text for that one spot? Link text boxes; as
text overflows from the first box, it pours into the linked box, whether
that’s in a different column or on a different page. Sign up for the
Level-Up Lab and put these and other Publisher features to work for you:
<a href="http://tiny.cc/publisher-lab">http://tiny.cc/publisher-lab</a></p>
<a href="http://tiny.cc/publisher-lab"></a><hr><span
style="font-family: arial,helvetica,sans-serif;">Connect to
SWON online: <img name="image.png"
src="cid:part1.08080005.06010701@swonlibraries.org">
<a href="http://www.swonlibraries.org/" title="Website" target="_blank">Website</a>
: <img name="image.png"
src="cid:part2.08090908.02070904@swonlibraries.org">
<a href="http://oh.evanced.info/swon/lib/eventcalendar.asp"
title="Calendar" target="_blank">Calendar</a>
: <img name="image.png"
src="cid:part3.04040400.09080507@swonlibraries.org">
<a href="https://www.facebook.com/SWONLibraries?sk=wall"
title="Facebook" target="_blank">Facebook</a>
: <img name="image.png"
src="cid:part4.00030006.06050409@swonlibraries.org">
<a href="http://twitter.com/swonlibraries" title="Twitter"
target="_blank">Twitter</a><br>
</span>
<h3
id="calendarexcerptsfromthenexttwoweeks.clickeventtitlesformoreinformation.">Calendar
excerpts from the next two weeks. Click event titles for more
information.</h3>
<ul>
<li><strong><a
href="http://oh.evanced.info/swon/lib/eventsignup.asp?ID=518">When
Webinars Attack! Getting from Tedious to Terrific</a></strong> -
(5/23/2013) - Online</li><li><strong>SWON office closed for Memorial Day
- (5/27/2013)</strong></li><li><strong><a
href="http://oh.evanced.info/swon/lib/eventsignup.asp?ID=519">Drama-Free
Workplaces, Part 2</a></strong> - (5/28/2013) - Online</li><li><strong><a
href="http://oh.evanced.info/swon/lib/eventsignup.asp?ID=483">Teen
Services (SIG) Meetings</a></strong> - (5/28/2013) - PLCH Main Branch,
Downtown Cincy</li><li><strong><a
href="http://oh.evanced.info/swon/lib/eventsignup.asp?ID=520">Gamification
101: Is Your Organization Ready for the Gamer Employees?</a></strong> -
(5/30/2013) - Online</li><li><strong><a
href="http://oh.evanced.info/swon/lib/eventsignup.asp?ID=536">PLCH’s
41st Annual Friends Book Sale</a></strong> - (6/1 to 6/7/2013) - PLCH
Main Branch, Downtown</li><li><strong><a
href="http://oh.evanced.info/swon/lib/eventsignup.asp?ID=529">The 5
Secrets to Inner Confidence</a></strong> - (6/4/2013) - Online</li>
</ul>
<ul>
</ul>
<br><div><br></div><div><span></span><div><span style="font-size:
small;">SWON Libraries - <a href="http://www.swonlibraries.org"
target="_blank">http://www.swonlibraries.org</a></span></div><div><span
style="font-size: small;">10250 Alliance Rd, Suite 225</span></div><div><span
style="font-size: small;">Blue Ash, OH 45242</span></div><div><span
style="font-size: small;">phone (513) 751-4422 - fax (513) 751-0463</span></div><span></span><br></div><br></div></div><br></div></div>
<br>
<br>
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