<html><head><style type='text/css'>p { margin: 0; }</style></head><body><div style='font-family: times new roman,new york,times,serif; font-size: 12pt; color: #000000'><P>Greetings.</P>
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<P>I need to address a problem that has escalated in the past year. </P>
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<P>PLEASE - pay attention to the items you are returning. Too many mistakes are being made.</P>
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<P>My library is experiencing a rash of:</P>
<P>Wrong items being returned with our paperwork;</P>
<P> items missing parts from sets; </P>
<P>Items that are not ours are being returned or sent to us.</P>
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<P>Today I received the book "Gypsy Boy: my life in the secret world of the Romany Gypsies" with the paperwork for "Montana: a Wagon's West vol. 10" - NOT EVEN CLOSE </P>
<P>WHICH means - WHERE is my book?</P>
<P>I have already lost items in this way this year - nobody seems to notice (or care) when these items go missing. </P>
<P>I'm tired of wasting time calling libraries and asking if they still have our item, know where it went, etc.</P>
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<P>We've gotten Entire Bags of items for another library with our address label on it. </P>
<P>It's easy to have items shipped to the right library - use the Delivery Code for each library (ours is 11300) NOT the Name of the library (spelling seems to be an issue here). Not only is this a pain for the staff who unpack, but it also delays delivery of the items.</P>
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<P>I have no idea why the incidents are occuring more frequently, wether it's carelessness, or incomplete training, or what, but it needs addressed.</P>
<P>These problems are an easy fix that will benefit everyone.</P>
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<P>We very rarely borrow through MORE, but we have stayed as a lending library. That was my choice to continue to lend. But if we keep losing items, or spending time trying to track down wayward items, I may be forced to rethink our participation.</P>
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<DIV><SPAN name="x"></SPAN>Karen Mateer<BR>Assistant Director<BR>Kinsman Free Public Library<BR>www.kinsmanlibrary.org<BR>330-876-2461<SPAN name="x"></SPAN><BR></DIV></div></body></html>