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<p style="margin:0in;margin-bottom:.0001pt"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:black">Dear Library Partner,<o:p></o:p></span></p>
<p style="margin:0in;margin-bottom:.0001pt"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:black"> <o:p></o:p></span></p>
<p style="margin:0in;margin-bottom:.0001pt"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:black">Apple released iOS 7 yesterday and many of your Apple users may have upgraded their device(s) or will be upgrading in the near future.<o:p></o:p></span></p>
<p style="margin:0in;margin-bottom:.0001pt"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:black"> <o:p></o:p></span></p>
<p style="margin:0in;margin-bottom:.0001pt"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:black">When an existing OverDrive Media Console (OMC) user upgrades to iOS 7, the app will fail when trying to open a DRM-protected eBook. New or
first time users of OMC are unaffected by this issue.<o:p></o:p></span></p>
<p style="margin:0in;margin-bottom:.0001pt"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:black"> <o:p></o:p></span></p>
<p style="margin:0in;margin-bottom:.0001pt"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:black">We are resolving the issue but in the meantime, here are immediate remedies for users:<o:p></o:p></span></p>
<p style="margin:0in;margin-bottom:.0001pt"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:black"> <o:p></o:p></span></p>
<p style="margin:0in;margin-bottom:.0001pt"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:black">1) Re-authenticate the app with their existing or a new Adobe ID. Refer to the iOS section of this <a href="http://r20.rs6.net/tn.jsp?e=001fGPP4R6kSTi69dAkEPE-TS9baUCKBdpYdw0UjxEkcKc0IrWjlIhIGjJPJWPzQSd641Pqb7nQxnEGHuLeWzG_qfeVW0Jy5slZFeBDSWyjpL0k5dwmMVeF97YpC3Ch6DdlqGFqqubIH6wQm-wjJZdvrKFh4_3_aT6yQEsfoxqR2QnZTL6gEwf8KMf-jIXPY1GemLwf6hb-LXTg35UBzIoqtAaREykl6DqYsP3z85P-ZrDitUvc0B6GOD5FnX45ho5u" target="_blank">Help
article</a> for assistance. (<em><span style="font-family:"Arial","sans-serif"">Recommended</span></em>) <o:p></o:p></span></p>
<p style="margin:0in;margin-bottom:.0001pt"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:black">2) Uninstall and re-install OMC which will also require the user to re-authorize with Adobe. IMPORTANT NOTE: A re-install will clear a user's
bookshelf, history, and app settings.<o:p></o:p></span></p>
<p style="margin:0in;margin-bottom:.0001pt"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:black"> <o:p></o:p></span></p>
<p style="margin:0in;margin-bottom:.0001pt"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:black">Audiobook users won't notice that anything is different unless they attempt to download parts of audiobooks they already downloaded to OMC
before upgrading to iOS 7. A user will receive an error message informing them to download the title again. <o:p></o:p></span></p>
<p style="margin:0in;margin-bottom:.0001pt"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:black"> <o:p></o:p></span></p>
<p style="margin:0in;margin-bottom:.0001pt"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:black">We encourage you to share this information with your users via email, Facebook or Twitter. Please be sure to follow our <a href="http://r20.rs6.net/tn.jsp?e=001fGPP4R6kSTjtJIqzKGRVzFkrnUSZwcHs80i0VddAEarSwYyj_iq_OO_JxKzZrSAaohWxs67z6J5NDMY2OLh8lCAffyHXljItMQHIHjvANsmqK_M6ZyXynpp2NScWk-IfvTxbPph6pcw=" target="_blank">Digital
Library Blog</a> for the latest updates.<o:p></o:p></span></p>
<p style="margin:0in;margin-bottom:.0001pt"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:black"> <o:p></o:p></span></p>
<p style="margin:0in;margin-bottom:.0001pt"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:black">We apologize for the inconvenience.<o:p></o:p></span></p>
<p style="margin:0in;margin-bottom:.0001pt"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:black"> <o:p></o:p></span></p>
<p style="margin:0in;margin-bottom:.0001pt"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:black">Regards,<o:p></o:p></span></p>
<p style="margin:0in;margin-bottom:.0001pt"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:black">OverDrive's Partner Services<o:p></o:p></span></p>
<p style="margin:0in;margin-bottom:.0001pt"><span style="color:black"> <o:p></o:p></span></p>
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