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id="haveyoutriedturningitoffandonagain">“Have you tried turning it off
and on again?”</h2><p>It can be frustrating to call tech support and
hear this question before you’ve fully explained the problem. Why is it
the first thing they ask? Because lots of computer issues disappear when
you restart.</p><p>A British show named “The IT Crowd” made this phrase
famous, in one episode, rigging a reel-to-reel player to automatically
play that question to every caller. Absurd? Sure, and good customer
service includes better listening skills than these. But it really is a
good place to begin troubleshooting a problem. <img name="image.jpg"
src="cid:part1.01040105.07000803@swonlibraries.org"
data-mce-src="http://mail.oplin.org/service/home/~/?auth=co&id=31368&part=2.2&t=1381334481140"
data-mce-style="float: right; margin-top: 10px; margin-bottom: 10px;
margin-left: 15px; margin-right: 15px;" style="float: right; margin-top:
10px; margin-bottom: 10px; margin-left: 15px; margin-right: 15px;"></p><p>It’s
one of the first questions I ask when someone calls me with a computer
issue. <em>But does this fix it?</em> If the computer is back to working
normally, I call it fixed. That’s not a very satisfying answer,
especially to someone who’s googled the problem and tried a lot of steps
before rebooting.</p><p><strong>At the “Triage” Staff Training
Symposium, October 23rd, you’ll receive concrete steps you can follow to
troubleshoot computer problems.</strong> Laptop, desktop, tablet or
smartphone, you’ll learn to trace errors and fix them or use them to
create a smart report for the next call to IT. <em>You can do this; come
to learn how.</em></p><p><strong>The Symposium is almost here!</strong>
Learn more about the full day’s events and sign up here: <a
href="http://tiny.cc/sts_triage" target="_blank"
data-mce-href="http://tiny.cc/sts_triage">http://tiny.cc/sts_triage</a></p><hr><p>Besides
chair massages (yep!) and a sundae bar (really!), <strong>we’re giving
two great tickets to the Bengals/Browns game at Paul Brown Stadium to a
lucky <a href="http://tiny.cc/sts_triage">Staff Training Symposium</a>
participant.</strong></p><p>We’re planning a fun day at the <a
href="http://tiny.cc/sts_triage">Symposium</a>, even though some of the
day’s topics aren’t the most light-hearted. Come learn, relax, and walk
away better prepared to help those around you.</p><div
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font-family: Helvetica,Arial,sans-serif; font-size: 12pt;"
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style="font-family: arial,helvetica,sans-serif;"
data-mce-style="font-family: arial,helvetica,sans-serif;">Connect to
SWON online: <img name="image.png"
src="cid:part2.04040006.07090405@swonlibraries.org"
data-mce-src="imap://info%40swonlibraries%2Eorg@mail.oplin.org:143/fetch%3EUID%3E/Drafts%3E31389?part=1.1.3&filename=image.png">
<a href="http://www.swonlibraries.org/" title="Website" target="_blank"
data-mce-href="http://www.swonlibraries.org/">Website</a> : <img
name="image.png" src="cid:part3.05040101.02030301@swonlibraries.org"
data-mce-src="imap://info%40swonlibraries%2Eorg@mail.oplin.org:143/fetch%3EUID%3E/Drafts%3E31389?part=1.1.4&filename=image.png">
<a href="http://oh.evanced.info/swon/lib/eventcalendar.asp"
title="Calendar" target="_blank"
data-mce-href="http://oh.evanced.info/swon/lib/eventcalendar.asp">Calendar</a>
: <img name="image.png"
src="cid:part4.02070008.09090606@swonlibraries.org"
data-mce-src="imap://info%40swonlibraries%2Eorg@mail.oplin.org:143/fetch%3EUID%3E/Drafts%3E31389?part=1.1.5&filename=image.png">
<a href="https://www.facebook.com/SWONLibraries?sk=wall"
title="Facebook" target="_blank"
data-mce-href="https://www.facebook.com/SWONLibraries?sk=wall">Facebook</a>
: <img name="image.png"
src="cid:part5.03020202.00050503@swonlibraries.org"
data-mce-src="imap://info%40swonlibraries%2Eorg@mail.oplin.org:143/fetch%3EUID%3E/Drafts%3E31389?part=1.1.6&filename=image.png">
<a href="http://twitter.com/swonlibraries" title="Twitter"
target="_blank" data-mce-href="http://twitter.com/swonlibraries">Twitter</a></span><span
style="font-family:
arial,helvetica,sans-serif;" data-mce-style="font-family:
arial,helvetica,sans-serif;"></span><span style="font-family:
arial,helvetica,sans-serif;" data-mce-style="font-family:
arial,helvetica,sans-serif;"></span><hr><span style="font-weight: bold;"
data-mce-style="font-weight: bold;">Calendar
excerpts from the next two weeks. (</span>Please register for online
classes at least two days before they take place.)
<ul>
<li><strong><a href="http://olc.org/conventionandexpo.asp">2013 OLC
Convention and Expo</a></strong> - (10/9-10/11/2013) - Sandusky, Ohio</li><li><strong><a
href="http://oh.evanced.info/swon/lib/eventsignup.asp?ID=649">Staff and
Volunteers: Vital Links to Your Customer Service Success</a></strong> -
(10/10/2013) - Online</li><li><strong><a
href="http://oh.evanced.info/swon/lib/eventsignup.asp?ID=353">CLEAR
(SIG) Meeting</a></strong> - (10/10/2013) - Kenton County Public Library</li><li><strong><a
href="http://oh.evanced.info/swon/lib/eventsignup.asp?ID=358">CLEAR
(SIG) Meeting</a></strong> - (10/11/2013) - SWON Conference Room</li><li><strong><a
href="http://oh.evanced.info/swon/lib/eventsignup.asp?ID=621">LibGuides
Level-Up Lab</a></strong> - (10/15/2013) - SWON Conference Room</li><li><strong><a
href="http://oh.evanced.info/swon/lib/eventsignup.asp?ID=650">Strategic
Program Planning: A How-To</a></strong> - (10/15/2013) - Online</li><li><strong><a
href="http://oh.evanced.info/swon/lib/eventsignup.asp?ID=651">Designing
Engaging Learning for Library Staff and Users</a></strong> -
(10/17/2013) - Online</li><li><strong><a
href="http://oh.evanced.info/swon/lib/eventsignup.asp?ID=612">SWON
Executive Board Meeting</a></strong> - (10/18/2013) - SWON Conference
Room</li><li><strong><a
href="http://oh.evanced.info/swon/lib/eventsignup.asp?ID=652">Preparing
for e-Reader Season</a></strong> - (10/22/2013) - Online</li><li><strong><em><a
href="http://oh.evanced.info/swon/lib/eventsignup.asp?ID=609">Staff
Training Symposium: Triage</a></em></strong> - (10/23/2013) - Boone
County Public Library</li>
</ul>
<div><div><span><br> </span></div></div>
<span>SWON
Libraries - <a href="http://www.swonlibraries.org" target="_blank"
data-mce-href="http://www.swonlibraries.org">http://www.swonlibraries.org</a></span>
<div><div><span style="font-size: small;" data-mce-style="font-size:
small;">10250
Alliance Road, Suite 225<br> </span></div></div>
<div><div><span style="font-size: small;" data-mce-style="font-size:
small;">Blue Ash,
OH 45242</span></div><div><span style="font-size: small;"
data-mce-style="font-size: small;">phone (513) 751-4422 - fax (513)
751-0463</span></div></div>
<span></span></div></div></div></div></div></div></div></div></div>
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