<div dir="ltr"><font><i>Please excuse cross-postings.</i><br></font><p dir="ltr" style="line-height:1;margin-top:18pt;margin-bottom:4pt" id="docs-internal-guid-cc2bfd31-7118-fbb6-9473-80f6bdefd85d"><font><span style="font-family:Arial;color:rgb(0,0,0);background-color:transparent;font-weight:normal;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">Are you wondering how you can improve the quality of your users’ experience? Could you and your colleagues use some tips and insights on how to assess (and change) your organization’s customer service outlook? Then come hear about how the good folks at the State Library of Ohio (recently named a </span><a href="http://www.columbusceo.com/content/downloads/PDFs/2014/Top_Workplaces_2014_charts_lr.pdf" style="text-decoration:none"><span style="font-family:Arial;color:rgb(17,85,204);background-color:transparent;font-weight:normal;font-style:normal;font-variant:normal;text-decoration:underline;vertical-align:baseline">Top Work Place</span></a><span style="font-family:Arial;color:rgb(0,0,0);background-color:transparent;font-weight:normal;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline"> by Columbus CEO magazine and WBNS 10TV) have developed and implemented a staff competency in Customer Focus. </span></font></p>
<p dir="ltr" style="line-height:1;margin-top:18pt;margin-bottom:4pt"><font><span style="font-family:Arial;color:rgb(0,0,0);background-color:transparent;font-weight:normal;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">This webinar will feature the irrepressible Matthew Dyer, Head of Employee Services at the State Library. Attendees will</span></font></p>
<ul style="margin-top:0pt;margin-bottom:0pt"><li dir="ltr" style="list-style-type:disc;font-family:Arial;color:rgb(0,0,0);background-color:transparent;font-weight:normal;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">
<p dir="ltr" style="line-height:1.15;margin-top:0pt;margin-bottom:0pt"><font><span style="font-family:Arial;color:rgb(0,0,0);background-color:transparent;font-weight:normal;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">explore assessment tools that are being used by various state agencies and how these tools are being used to change the culture of the state government's workforce</span></font></p>
</li><li dir="ltr" style="list-style-type:disc;font-family:Arial;color:rgb(0,0,0);background-color:transparent;font-weight:normal;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline"><p dir="ltr" style="line-height:1.15;margin-top:0pt;margin-bottom:0pt">
<font><span style="font-family:Arial;color:rgb(0,0,0);background-color:transparent;font-weight:normal;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">understand why and how the State Library of Ohio is implementing a staff competency in Customer Focus</span></font></p>
</li><li dir="ltr" style="list-style-type:disc;font-family:Arial;color:rgb(0,0,0);background-color:transparent;font-weight:normal;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline"><p dir="ltr" style="line-height:1.15;margin-top:0pt;margin-bottom:0pt">
<font><span style="font-family:Arial;color:rgb(0,0,0);background-color:transparent;font-weight:normal;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">learn about how a Customer Focus competency can have a positive impact in their libraries</span></font></p>
</li><li dir="ltr" style="list-style-type:disc;font-family:Arial;color:rgb(0,0,0);background-color:transparent;font-weight:normal;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline"><p dir="ltr" style="line-height:1.15;margin-top:0pt;margin-bottom:0pt">
<font><span style="font-family:Arial;color:rgb(0,0,0);background-color:transparent;font-weight:normal;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">acquire an overview of two customer service training programs which may be useful for their libraries</span></font></p>
</li></ul><p dir="ltr" style="line-height:1;margin-top:18pt;margin-bottom:4pt"><font><a href="http://www.ohionet.org/civicrm/event/info?reset=1&id=178" style="text-decoration:none"><span style="font-family:Arial;color:rgb(17,85,204);background-color:transparent;font-weight:normal;font-style:normal;font-variant:normal;text-decoration:underline;vertical-align:baseline">Classy Pickles: The Role of Customer Service in Company Culture</span></a><span style="font-family:Arial;color:rgb(0,0,0);background-color:transparent;font-weight:normal;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline"><br class="">
When: Thursday, April 24th, 3:30 PM to 4:30 PM<br class="">Where: Live, ONLINE with Citrix GoToWebinar<br class=""><a href="http://www.ohionet.org/civicrm/event/info?reset=1&id=178"><b>CLICK HERE</b></a> to register!</span></font></p>
<p dir="ltr" style="line-height:1;margin-top:18pt;margin-bottom:4pt"><font><span style="font-family:Arial;color:rgb(0,0,0);background-color:transparent;font-weight:normal;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline"><b>REMEMBER</b>: Employees of Premium Level OHIONET members can attend OHIONET’s in-house webinar and workshops for free. Not sure what membership level your library maintains? <a href="mailto:ohionet@ohionet.org"><b>Contact us</b></a>--we’re happy to help.</span></font></p>
<br><font><span style="font-family:Arial;color:rgb(0,0,0);background-color:transparent;font-weight:normal;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">To check out all our current CE options, </span><a href="https://www.ohionet.org/training-calendar" style="text-decoration:none"><span style="font-family:Arial;color:rgb(17,85,204);background-color:transparent;font-weight:bold;font-style:normal;font-variant:normal;text-decoration:underline;vertical-align:baseline">CLICK HERE</span></a><span style="font-family:Arial;color:rgb(0,0,0);background-color:transparent;font-weight:normal;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline"> for the OHIONET Training Calendar.</span></font><br clear="all">
<div><div><div dir="ltr"><br>If you have <a href="mailto:shellym@ohionet.org" target="_blank">questions</a> about or <a href="https://docs.google.com/forms/d/1s7iXT9AwEfaVt4cjUF5RA4SHR4ixOGM1_HVdArx7maw/viewform" target="_blank">suggestions</a> for OHIONET's CE offerings, don't hesitate to contact me.<br>
<br>Shelly S. Miller<br>
Continuing Education Coordinator<br>OHIONET<br>
<div>
1500 West Lane Avenue</div>
Columbus, OH 43221-3975<br>
<div><br>
Voice: (614) 484-1063<br>Toll-Free: (800) 686-8975 x37<br>Fax: (614) 486-1527</div></div></div>
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