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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Yes, the passcode issue is another thorn in our side with our iPads. It hasn’t gotten any better since May.
</span><span style="font-size:11.0pt;font-family:Wingdings;color:#1F497D">J</span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> AirWatch looks promising for fixing that. We are still experimenting with the trial and figuring
out all the capabilities it offers, but are hopeful that the passcode conundrum can be worked around. The MDM can’t prevent someone from setting a passcode in the iOS, but if someone does set one and locks us out we could use the MDM portal to remove the passcode
that someone sets on it. We just aren’t sure if that is more hassle for staff than putting a pass code on them and having staff go around every 4 hours to unlock them, which is what we currently are doing. With Android devices you can control a lot more through
MDM and prevent patrons from accessing device settings, passcodes, etc., but unfortunately the Apple API is more limited.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:black">Susan Allen<br>
Director of Technology Services<br>
<br>
</span><span style="font-size:10.0pt;font-family:"Calibri","sans-serif";color:black">Find
<b>yourself</b> here. <br>
<a href="http://www.worthingtonlibraries.org/">www.worthingtonlibraries.org</a><br>
<br>
<img border="0" width="72" height="62" id="Picture_x0020_1" src="cid:image001.png@01CFC2E2.392AD6E0" alt="Description: Description: cid:3333454742_1542803"><br>
<br>
820 High St.<br>
Worthington, OH 43085<br>
614-807-2614 </span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p></o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Five-Star Library</span></b><span style="font-size:10.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> | </span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><a href="http://www.worthingtonlibraries.org/starlibrary"><span style="font-size:10.0pt">http://www.worthingtonlibraries.org/starlibrary</span></a><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri","sans-serif"">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""> Gerry Vogel [mailto:gvogel@avonlake.lib.oh.us]
<br>
<b>Sent:</b> Thursday, August 28, 2014 4:55 PM<br>
<b>To:</b> Susan Allen<br>
<b>Cc:</b> Laura Girolamo; oplinlist@lists.oplin.org<br>
<b>Subject:</b> Re: [OPLINLIST] Technology Peting Zoo<o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt">We managed to lick the imessage issue after some harassment complaints. The most annoying iPad problem is patrons locking them out. Either you don't set a password and they will, or they will just run up your
password attempts until you need to restore it on iTunes somewhere without a firewall.<o:p></o:p></p>
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<p class="MsoNormal">Unless this has gotten better? We took down our Gadget Gallery in May and I am out of date.
<o:p></o:p></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt"><o:p> </o:p></p>
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<p class="MsoNormal">On Thu, Aug 28, 2014 at 3:30 PM, <a href="mailto:sallen@worthingtonlibraries.org">
sallen@worthingtonlibraries.org</a> <<a href="mailto:sallen@worthingtonlibraries.org" target="_blank">sallen@worthingtonlibraries.org</a>> wrote:<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="color:#1F497D">Hi Laura,</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="color:#1F497D">We have iPads in one of our children’s departments loaded with early literacy apps. Policy isn’t really going to solve the problem of patrons doing things
with the devices that you don’t want them to do. </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="color:#1F497D">There are tools you can use though. We have used the restrictions in the settings to try to limit what patrons can access, but it has been challenging
and we haven’t been able restrict access to certain things like iMessage for example. We have discovered that the best solution to the problem is to use mobile device management software, and we are currently in the process of trials for two, Airwatch and
Maas 360. There are many other products, but those are the ones on our short list.</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="color:#1F497D">That being said, we do have an Acceptable Use of the Internet and Electronic Resources policy that would apply to patrons using library owned mobile
devices, <a href="http://www.worthingtonlibraries.org/about/policies/acceptableuse" target="_blank">
http://www.worthingtonlibraries.org/about/policies/acceptableuse</a>. </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="color:#1F497D">I hope this helps.</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="color:#1F497D">Sincerely,</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="color:black">Susan Allen<br>
Director of Technology Services<br>
<br>
</span><span style="font-size:10.0pt;color:black">Find <b>yourself</b> here. <br>
<a href="http://www.worthingtonlibraries.org/" target="_blank">www.worthingtonlibraries.org</a><br>
<br>
<img border="0" width="72" height="62" id="_x0000_i1025" src="cid:image001.png@01CFC2E2.392AD6E0" alt="Description: Description: cid:3333454742_1542803"><br>
<br>
820 High St.<br>
Worthington, OH 43085<br>
<a href="tel:614-807-2614" target="_blank">614-807-2614</a> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span style="font-size:10.0pt;color:#1F497D">Five-Star Library</span></b><span style="font-size:10.0pt;color:#1F497D"> | </span><span style="color:#1F497D"><a href="http://www.worthingtonlibraries.org/starlibrary" target="_blank"><span style="font-size:10.0pt">http://www.worthingtonlibraries.org/starlibrary</span></a></span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="color:#1F497D"> </span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b>From:</b>
<a href="mailto:oplinlist-bounces@lists.oplin.org" target="_blank">oplinlist-bounces@lists.oplin.org</a> [mailto:<a href="mailto:oplinlist-bounces@lists.oplin.org" target="_blank">oplinlist-bounces@lists.oplin.org</a>]
<b>On Behalf Of </b>Laura Girolamo<br>
<b>Sent:</b> Thursday, August 28, 2014 2:21 PM<br>
<b>To:</b> <a href="mailto:oplinlist@lists.oplin.org" target="_blank">oplinlist@lists.oplin.org</a><br>
<b>Subject:</b> [OPLINLIST] Technology Peting Zoo<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">I am looking for ideas on the use of a Technology Petting Zoo with tablets and Kindle/Nook/etc. ereaders. We had devices available all of our open hours.<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Some of the devices were hacked and had to be restored. We also had an issue with pornographic downloads. I am hoping to find some examples of library policies that you have used
for these devices.<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Please respond to me directly off list.<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Thanks in advance.<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Laura Girolamo<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Reference<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Troy-Miami County Public Library<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">419 W Main Street<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Troy, OH 45373<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><a href="tel:937-339-0502%20Ext%20120" target="_blank">937-339-0502 Ext 120</a><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
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<p class="MsoNormal"><br>
_______________________________________________<br>
OPLINLIST mailing list -- <a href="mailto:OPLINLIST@lists.oplin.org">OPLINLIST@lists.oplin.org</a><br>
<a href="http://lists.oplin.org/mailman/listinfo/oplinlist" target="_blank">http://lists.oplin.org/mailman/listinfo/oplinlist</a><br>
<br>
<a href="http://aboutbooks.info" target="_blank">http://aboutbooks.info</a> -- Search for author, title, subject... anything about books.<o:p></o:p></p>
</blockquote>
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<p class="MsoNormal"><br>
<br clear="all">
<br>
-- <o:p></o:p></p>
<div>
<p class="MsoNormal">Gerry Vogel, MLIS<br>
Assistant Director, Avon Lake Public Library<br>
32649 Electric Blvd. Avon Lake OH 44012 <a href="http://www.alpl.org" target="_blank">
www.alpl.org</a><br>
general phone: 440-933-8128 (x239) direct line: 440-933-7238 <br>
cell (and text): 440-714-7581 fax: 440-933-6406<br>
<br>
*any opinions expressed are my own and not (necessarily, or yet) those of ALPL*<o:p></o:p></p>
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