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</v:shape><![endif]--><![if !vml]><img width="138" height="68" src="cid:image002.png@01D08426.8B677020" align="left" hspace="12" v:shapes="Picture_x0020_3"><![endif]><span style="font-size:10.0pt;font-family:"Century Gothic","sans-serif";color:black">Don
Boozer, who coordinated the KnowItNow24x7 service for over seven years, recently moved to a new position as Manager of General Research Collections at the Cleveland Public Library. We thank him for his diligent coordination and leadership, passion for virtual
reference, and dedication to providing excellent customer service.<span style="mso-spacerun:yes">
</span>We are pleased to share with you that a seamless transition took place last month with ChatStaff administering the service, and providing statistics and coordination with LibraryH3lp.
<b style="mso-bidi-font-weight:normal"><a href="mailto:clubow@library.ohio.gov">Cheryl Lubow</a></b> (614-387-1184), longtime KnowItNow24ื7 Quality Assurance Committee (QUACK) Chairperson and State Library Collection Development Librarian,
<b style="mso-bidi-font-weight:normal">is now the liaison with ChatStaff and Ohio contact for KnowItNow24X7</b>. Users should not see any difference. Ohio libraries will continue to staff the service as they do now, and ChatStaff will continue after hours’
coverage.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Century Gothic","sans-serif";color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Century Gothic","sans-serif";color:black">Please contact ChatStaff at
</span><span style="font-size:10.0pt;font-family:"Century Gothic","sans-serif""><a href="mailto:support@knowitnow.org">support@knowitnow.org</a><span style="color:black"> to ask if your library’s profile information is up to date. This will help them address
follow up questions or inquiries identified in KnowItNow24x7 transcripts. <o:p></o:p></span></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Century Gothic","sans-serif";color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Century Gothic","sans-serif";color:black">Since 2004 the State Library of Ohio has provided financial support through federal IMLS LSTA funds and Cleveland Public Library has administered the KnowItNow24X7
online reference service.<span style="mso-spacerun:yes"> </span>A trail blazing endeavor at the time, it has grown from an online chat interface to incorporate email, instant messaging, and texting as well as localized online reference services with after-hours
coverage. Many libraries throughout Ohio have contributed staff time to answer questions via KnowItNow24x7 and serve on its committees.<span style="mso-spacerun:yes">
</span>Without their dedication to this service, the success and longevity of KnowItNow24X7 would not have been possible.<span style="mso-spacerun:yes">
</span><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Century Gothic","sans-serif";color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Century Gothic","sans-serif";mso-no-proof:yes">ญญ</span><span style="font-size:10.0pt;font-family:"Century Gothic","sans-serif";color:black">Over the past eleven years advances in online services
utilizing mobile interactive technologies and robust search engines, including library websites and catalogs, have dramatically changed our culture and an individual’s ability to search and access information. Although KnowItNow24X7 has evolved with these
advances in technology, its usage has declined. In addition to the changing virtual reference landscape, prank calls and libraries starting their own chat services have increased and it’s time to assess the future status of the service. The current contract
with ChatStaff to administer KnowItNow24X7 ends December 31, 2015.<span style="mso-spacerun:yes">
</span>The State Library of Ohio Board is evaluating the past and future return on investment with KnowItNow24x7 and will announce a decision on future LSTA support for the program in the coming months.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Century Gothic","sans-serif"">###<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Century Gothic","sans-serif";mso-fareast-font-family:"Times New Roman";color:#002E62;mso-no-proof:yes"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Century Gothic","sans-serif";mso-fareast-font-family:"Times New Roman";color:#002E62;mso-no-proof:yes"><o:p> </o:p></span></p>
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</v:shape><![endif]--><![if !vml]><span style="mso-ignore:vglayout;position:relative;z-index:251659264;left:-7px;top:0px;width:120px;height:120px"><img width="120" height="120" src="cid:image004.jpg@01D08426.8B677020" v:shapes="Picture_x0020_2"></span><![endif]><!--[if gte vml 1]></o:wrapblock><![endif]--><br style="mso-ignore:vglayout" clear="ALL">
<span style="font-size:10.0pt;font-family:"Century Gothic","sans-serif";mso-fareast-font-family:"Times New Roman";color:#002E62;mso-no-proof:yes">Marsha McDevitt-Stredney, Ph.D.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Century Gothic","sans-serif";mso-fareast-font-family:"Times New Roman";color:#002E62;mso-no-proof:yes">Public Information Officer<br>
Director, Marketing & Communications<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Century Gothic","sans-serif";mso-fareast-font-family:"Times New Roman";color:#002E62;mso-no-proof:yes">274 E. 1<sup>st</sup> Avenue<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Century Gothic","sans-serif";mso-fareast-font-family:"Times New Roman";color:#002E62;mso-no-proof:yes">Columbus, OH 43201<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Century Gothic","sans-serif";mso-fareast-font-family:"Times New Roman";color:#002E62;mso-no-proof:yes">Tel: 614-644-6875<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Century Gothic","sans-serif";mso-fareast-font-family:"Times New Roman";color:#002E62;mso-no-proof:yes">Fax: 614-466-3584<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Century Gothic","sans-serif";mso-fareast-font-family:"Times New Roman";mso-no-proof:yes"><a href="http://library.ohio.gov/">library.ohio.gov</a><span style="color:#1F497D"><o:p></o:p></span></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Century Gothic","sans-serif";mso-fareast-font-family:"Times New Roman";color:#1F497D;mso-no-proof:yes"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Century Gothic","sans-serif";mso-fareast-font-family:"Times New Roman";mso-no-proof:yes"><a href="http://library.ohio.gov/state-librarian/share-your-story"><span style="mso-bidi-font-weight:bold">Share
Your Story</span></a><span style="color:#002E62;mso-bidi-font-weight:bold"> by </span>
<span style="color:#002E62">telling us how a <br>
State Library service or resource helped <br>
you or your library.<br style="mso-special-character:line-break">
<![if !supportLineBreakNewLine]><br style="mso-special-character:line-break">
<![endif]></span><span style="color:#1F497D"><o:p></o:p></span></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Century Gothic","sans-serif""><o:p> </o:p></span></p>
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