<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:x="urn:schemas-microsoft-com:office:excel" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40">
<head>
<meta http-equiv="Content-Type" content="text/html; charset=us-ascii">
<meta name="Generator" content="Microsoft Word 12 (filtered medium)">
<!--[if !mso]><style>v\:* {behavior:url(#default#VML);}
o\:* {behavior:url(#default#VML);}
w\:* {behavior:url(#default#VML);}
.shape {behavior:url(#default#VML);}
</style><![endif]--><style><!--
/* Font Definitions */
@font-face
{font-family:"Cambria Math";
panose-1:2 4 5 3 5 4 6 3 2 4;}
@font-face
{font-family:Calibri;
panose-1:2 15 5 2 2 2 4 3 2 4;}
@font-face
{font-family:Tahoma;
panose-1:2 11 6 4 3 5 4 4 2 4;}
@font-face
{font-family:Georgia;
panose-1:2 4 5 2 5 4 5 2 3 3;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0in;
margin-bottom:.0001pt;
font-size:12.0pt;
font-family:"Times New Roman","serif";}
a:link, span.MsoHyperlink
{mso-style-priority:99;
color:blue;
text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
{mso-style-priority:99;
color:purple;
text-decoration:underline;}
p
{mso-style-priority:99;
margin:0in;
margin-bottom:.0001pt;
font-size:12.0pt;
font-family:"Times New Roman","serif";}
p.MsoAcetate, li.MsoAcetate, div.MsoAcetate
{mso-style-priority:99;
mso-style-link:"Balloon Text Char";
margin:0in;
margin-bottom:.0001pt;
font-size:8.0pt;
font-family:"Tahoma","sans-serif";}
span.EmailStyle18
{mso-style-type:personal-reply;
font-family:"Calibri","sans-serif";
color:#1F497D;}
span.BalloonTextChar
{mso-style-name:"Balloon Text Char";
mso-style-priority:99;
mso-style-link:"Balloon Text";
font-family:"Tahoma","sans-serif";}
.MsoChpDefault
{mso-style-type:export-only;
font-size:10.0pt;}
@page WordSection1
{size:8.5in 11.0in;
margin:1.0in 1.0in 1.0in 1.0in;}
div.WordSection1
{page:WordSection1;}
--></style><!--[if gte mso 9]><xml>
<o:shapedefaults v:ext="edit" spidmax="2050" />
</xml><![endif]--><!--[if gte mso 9]><xml>
<o:shapelayout v:ext="edit">
<o:idmap v:ext="edit" data="1" />
</o:shapelayout></xml><![endif]-->
</head>
<body lang="EN-US" link="blue" vlink="purple">
<div class="WordSection1">
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Heidi & Everyone,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Funny that you should mention that! Stark County District Library is just announcing today that we’re hosting Doug Lipp – former head of Disney University --
in November. Doug will be joining our staff for our in-service day, but he will also be presenting in an event that is free and open to the public:<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-left:.5in"><b><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Who<o:p></o:p></span></b></p>
<p class="MsoNormal" style="margin-left:.5in"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Doug Lipp, author, speaker, and former head of Disney University – The Walt Disney Company’s world-renowned staff development program.<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.5in"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-left:.5in"><b><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">What<o:p></o:p></span></b></p>
<p class="MsoNormal" style="margin-left:.5in"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">We’re issuing a special invitation to all libraries that are interested to come join us hear Doug speak about “How Disney University
Develops the World’s Most Engaged, Loyal, and Customer-Centric Employees.” After his presentation, there will be a Q&A session and book signing. Doug is an engaging speaker and this would be a fantastic event for staff development.<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.5in"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-left:.5in"><b><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">When<o:p></o:p></span></b></p>
<p class="MsoNormal" style="margin-left:.5in"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">November 11, 2015 at 10:00 am.<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.5in"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-left:.5in"><b><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Where<o:p></o:p></span></b></p>
<p class="MsoNormal" style="margin-left:.5in"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">The event will be held at the Canton Palace Theatre, next door to the Main Library in downtown Canton, Ohio. With 1480 seats, there’s
plenty of room for everyone. <o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.5in"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">
<b>More Information<o:p></o:p></b></span></p>
<p class="MsoNormal" style="margin-left:.5in"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">For more information visit:
<a href="http://www.starklibrary.org/douglipp">www.starklibrary.org/douglipp</a>.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-left:.5in"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-left:.5in"><b><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Reserve Your Seat Now!<o:p></o:p></span></b></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> Tickets are free, but required. The Palace is distributing the tickets for the event; reserve your tickets conveniently:<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">
<b>Online:</b> <a href="http://www.starklibrary.org/douglipp">www.starklibrary.org/douglipp</a><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">
<b>Phone:</b> 330.454.8172 (may be more convenient for large group orders)<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Hopefully we’ll see you there! Feel free to contact me if you have additional questions, or are interested in promotional materials for the event. I’d be happy
to connect you with the people on our staff who can get you what you need.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Thanks,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<div>
<p class="MsoNormal" style="line-height:120%;text-autospace:none"><span style="font-size:9.0pt;line-height:120%;font-family:"Arial","sans-serif";color:black">JOSH HARRIS<br>
</span><i><span style="font-size:8.0pt;line-height:120%;font-family:"Arial","sans-serif";color:black;letter-spacing:.4pt">Communications Director</span></i><span style="font-size:9.0pt;line-height:120%;font-family:"Arial","sans-serif";color:black"><br>
</span><span style="font-size:8.0pt;line-height:120%;font-family:"Arial","sans-serif";color:black">Stark County District Library<i><span style="letter-spacing:.4pt"><o:p></o:p></span></i></span></p>
<p class="MsoNormal"><span style="font-size:8.0pt;font-family:"Arial","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:8.0pt;font-family:"Arial","sans-serif";color:#1F497D">715 Market Avenue North<br>
Canton, Ohio 44702<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:8.0pt;font-family:"Arial","sans-serif";color:#1F497D"><br>
</span><span style="font-size:8.0pt;font-family:"Arial","sans-serif";color:#E65525">p:</span><span style="font-size:8.0pt;font-family:"Arial","sans-serif";color:#1F497D"> 330.458.2702</span><span style="font-size:8.0pt;font-family:"Arial","sans-serif";color:#E65525"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:8.0pt;font-family:"Arial","sans-serif";color:#E65525">c:</span><span style="font-size:8.0pt;font-family:"Arial","sans-serif";color:#1F497D"> 330.491.6544<br>
</span><span style="font-size:8.0pt;font-family:"Arial","sans-serif";color:#E65525">e:</span><span style="font-size:8.0pt;font-family:"Arial","sans-serif";color:#1F497D">
<a href="mailto:jharris@starklibrary.org"><span style="color:blue">jharris@starklibrary.org</span></a><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:8.0pt;font-family:"Arial","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:8.0pt;font-family:"Arial","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:8.0pt;font-family:"Arial","sans-serif";color:#1F497D"><img border="0" width="150" height="55" id="Picture_x0020_1" src="cid:image001.png@01D0EFA1.A4929F70" alt="SCDL_Logo_New_email_signature"><br>
</span><i><span style="font-size:8.0pt;font-family:"Arial","sans-serif";color:#E65525">The Smart Store, where everything is free®</span></i><span style="font-size:8.0pt;font-family:"Arial","sans-serif";color:#1F497D"><o:p></o:p></span></p>
</div>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<div>
<div style="border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> Heidi Sutter [mailto:heidi.sutter@norwalk.lib.oh.us]
<br>
<b>Sent:</b> Tuesday, September 15, 2015 9:46 AM<br>
<b>To:</b> oplinlist@lists.oplin.org<br>
<b>Subject:</b> [OPLINLIST] customer service<o:p></o:p></span></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<div id="divtagdefaultwrapper">
<p style="background:white"><span style="font-family:"Calibri","sans-serif";color:black">Hello Everyone, <o:p></o:p></span></p>
<p style="background:white"><span style="font-family:"Calibri","sans-serif";color:black"><o:p> </o:p></span></p>
<p style="background:white"><span style="font-family:"Calibri","sans-serif";color:black">A little while ago I watched a really good Webinar on customer service provided through Webjunction. It was about the Disney Parks method of creating excellent customer
service... or rather, an excellent customer Experience. <o:p></o:p></span></p>
<p style="background:white"><span style="font-family:"Calibri","sans-serif";color:black"><o:p> </o:p></span></p>
<p style="background:white"><span style="font-family:"Calibri","sans-serif";color:black">Have any of you hosted, provided, or know of any great/similar opportunities for speakers to come to your library during, say a staff inservice day that have been helpful. <o:p></o:p></span></p>
<p style="background:white"><span style="font-family:"Calibri","sans-serif";color:black"><o:p> </o:p></span></p>
<p style="background:white"><span style="font-family:"Calibri","sans-serif";color:black">or any other customer service/experience type training? <br>
<br>
thanks everyone! <o:p></o:p></span></p>
<p style="background:white"><span style="font-family:"Calibri","sans-serif";color:black"><o:p> </o:p></span></p>
<div id="Signature">
<div id="divtagdefaultwrapper">
<p style="background:white"><span style="font-family:"Georgia","serif";color:black">Heidi Sutter<br>
Director<br>
Norwalk Public Library </span><span style="font-family:"Calibri","sans-serif";color:black"><o:p></o:p></span></p>
<p style="background:white"><span style="font-family:"Calibri","sans-serif";color:black"> <o:p></o:p></span></p>
<p style="background:white"><span style="font-family:"Georgia","serif";color:black">-The Best way to have a good idea is to have lots of ideas!
</span><span style="font-family:"Calibri","sans-serif";color:black"><o:p></o:p></span></p>
<p style="background:white"><span style="font-family:"Calibri","sans-serif";color:black"> <o:p></o:p></span></p>
<p style="background:white"><span style="font-family:"Georgia","serif";color:black">Notice: The information transmitted, including the attachments is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged
material. Any review, retransmission, dissemination or other use of, or taking of any action with reliance upon this information by persons or entities other than the intended recipient is prohibited. If you receive this message in error, please contact
the sender and destroy any copies of this information. </span><span style="font-family:"Calibri","sans-serif";color:black"><o:p></o:p></span></p>
<p style="background:white"><span style="font-family:"Calibri","sans-serif";color:black"> <o:p></o:p></span></p>
<p style="background:white"><span style="font-family:"Calibri","sans-serif";color:black"> <o:p></o:p></span></p>
<p style="background:white"><span style="font-family:"Calibri","sans-serif";color:black"> <o:p></o:p></span></p>
<p style="background:white"><span style="font-family:"Calibri","sans-serif";color:black"> <o:p></o:p></span></p>
</div>
</div>
</div>
<p class="MsoNormal"><br>
NOTICE: This e-mail message and all attachments transmitted with it are intended solely for the use of the addressees and may contain legally privileged, protected or confidential information. If you have received this message in error, and/or you are not the
intended recipient, please notify the sender immediately by e-mail reply and please delete this message from your computer and destroy any copies. Any unauthorized use, reproduction, forwarding, distribution, or other dissemination of this transmission is
strictly prohibited and may be unlawful. <o:p></o:p></p>
</div>
</body>
</html>