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<p class="MsoNormal"><i>Please excuse cross-postings.<o:p></o:p></i></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Do you find yourself “putting on a happy face” at work? With patrons? With colleagues? Did you know that many different forms of work contain a requirement, often unspoken, for employees to do just that? Careers with high customer service
interactions like nursing, food service, retail and librarianship (just to name a few) can often take a toll on employees’ physical and emotional health. Join us on June 13<sup>th</sup> to hear from Dr. Miriam Matteson and OhioNET’s own, Shelly Miller, and
learn about this invisible but powerful aspect of work-life for many of us. Attendees will explore the science behind these emotional requirements, and learn about tactics (for both individuals and organizations) that can lessen the negative impacts these
tasks can bring and increase your engagement with the work you love.<o:p></o:p></p>
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<p class="MsoNormal"><b><a href="http://www.ohionet.org/civicrm/event/info?id=337&reset=1">Intro to Emotional Labor: Strategies to Increase Your Engagement & Satisfaction at Work</a><o:p></o:p></b></p>
<p class="MsoNormal"><b>Monday, June 13<sup>th</sup> from 3:00 PM to 4:00 PM (Live, ONLINE)<o:p></o:p></b></p>
<p class="MsoNormal"><b><a href="http://www.ohionet.org/civicrm/event/info?id=337&reset=1">CLICK HERE</a></b> for more information and registration links.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><b>Don’t forget!</b> Employees of Premium Level OhioNET members can attend our in-house webinars and workshops for free. Not sure what membership level your library maintains?
<b>Select your employer from the Organization list on the registration page and your member level will automatically be populated on the form</b>. If you find yourself with questions,
<a href="mailto:ohionet@ohionet.org"><b>contact us</b></a>--we’re happy to help!<o:p></o:p></p>
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<p class="MsoNormal">Want more? Check out our other scheduled sessions for the Cultivating Connections series…<o:p></o:p></p>
<p class="MsoNormal"><a href="http://www.ohionet.org/civicrm/event/info?id=338&reset=1"><b>Building Blocks of Interpersonal Communication</b></a><b><o:p></o:p></b></p>
<p class="MsoNormal">Discuss the most common communication tasks—explaining, questioning, listening, and reflecting—and how to assess and develop your skills.<o:p></o:p></p>
<p class="MsoNormal"><b>Wednesday, July 20<sup>th</sup>, 3:30 PM to 4:30 PM, Live ONLINE<o:p></o:p></b></p>
<p class="MsoNormal">Presenter: Dr. Miriam Matteson, Kent State University<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><b><a href="http://www.ohionet.org/civicrm/event/info?id=346&reset=1">Become a Trusted Librarian: Tactics and Service Models that Build Relationships</a><o:p></o:p></b></p>
<p class="MsoNormal">Drawing on her experience working in public, corporate and (now) academic libraries, our presenter offers a unique perspective to help attendees explore service models and trust-building techniques to build relationships with patrons that
will return time and again.<o:p></o:p></p>
<p class="MsoNormal"><b>Monday, Sept. 26<sup>th</sup>, 2:00 PM to 3:00 PM, Live ONLINE<o:p></o:p></b></p>
<p class="MsoNormal">Presenter: Tina Franks, The Ohio State University Libraries<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Or head to our <a href="http://www.ohionet.org/training-calendar">
<b>Training Calendar</b></a> for a full listing of all our in-person and online CE offerings.<o:p></o:p></p>
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<p class="MsoNormal"><i>If you find yourself with questions about or suggestions for any of OhioNET’s CE events, please contact….<o:p></o:p></i></p>
<p class="MsoNormal">Shelly S. Miller<br>
Continuing Education Coordinator<br>
OhioNET | 1500 West Lane Avenue | Columbus, OH 43221-3975<o:p></o:p></p>
<p class="MsoNormal" style="margin-bottom:12.0pt">(800) 686-8975 x37 | <a href="mailto:shellym@ohionet.org">
shellym@ohionet.org</a><o:p></o:p></p>
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