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<body lang="EN-US" link="blue" vlink="purple">
<div class="WordSection1">
<p class="MsoNormal"><i><span style="font-family:"Maiandra GD","sans-serif"">Please excuse duplicate posts.<o:p></o:p></span></i></p>
<p class="MsoNormal"><span style="font-family:"Maiandra GD","sans-serif""><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Maiandra GD","sans-serif""><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Maiandra GD","sans-serif""><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Maiandra GD","sans-serif"">Strategic Assessment and Communication:
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Maiandra GD","sans-serif"">What success looks like for our libraries
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Maiandra GD","sans-serif""><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Maiandra GD","sans-serif"">Friday August 12, 2016<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Maiandra GD","sans-serif"">1 p.m. - 4 p.m.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Maiandra GD","sans-serif""><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Maiandra GD","sans-serif"">Location:<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Maiandra GD","sans-serif"">State Library of Ohio<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Maiandra GD","sans-serif"">274 E. First Avenue<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Maiandra GD","sans-serif"">Columbus, Ohio 43201<o:p></o:p></span></p>
<p style="background:white"><span style="font-size:15.0pt;font-family:"Maiandra GD","sans-serif";color:#222222">Kent State University School of Library and Information Science is pleased to co-host "Strategic Assessment and Communication: What success looks
like for our libraries" on Friday, Aug. 12, from 1 to 4 p.m. at the State Library of Ohio (274 E. First Avenue, Columbus, Ohio 43201)<o:p></o:p></span></p>
<p style="background:white;box-sizing: border-box;margin:1.25rem;text-rendering: optimizeLegibility;orphans: auto;text-align:start;widows: 1;-webkit-text-stroke-width: 0px;word-spacing:0px">
<span style="font-size:15.0pt;font-family:"Maiandra GD","sans-serif";color:#222222">The program is free, but onsite registration is limited to 40 people. Live streaming will be available for those unable to attend on site. Videos will be available on YouTube
after the event.<o:p></o:p></span></p>
<ul style="margin-top:0in;box-sizing: border-box;margin:1.25rem 1.1rem;orphans: auto;text-align:start;widows: 1;-webkit-text-stroke-width: 0px;word-spacing:0px" type="disc">
<li class="MsoNormal" style="color:#222222;margin-bottom:6.0pt;mso-list:l9 level1 lfo1;background:white;box-sizing: border-box">
<span style="font-size:15.0pt;font-family:"Maiandra GD","sans-serif""><a href="https://docs.google.com/forms/d/1DiN_MwbVMbboHogVAqUTl7zmwW8UhO2qnDGBpUpLE-0/viewform"><b><span style="color:#879637;text-decoration:none">REGISTER NOW.</span></b></a><o:p></o:p></span></li></ul>
<p style="background:white;box-sizing: border-box;margin:1.25rem;text-rendering: optimizeLegibility;orphans: auto;text-align:start;widows: 1;-webkit-text-stroke-width: 0px;word-spacing:0px">
<em><span style="font-size:15.0pt;font-family:"Maiandra GD","sans-serif";color:#222222">“Every new idea is an impossibility until it is born.” — Ronald H. Brown, American statesman</span></em><span style="font-size:15.0pt;font-family:"Maiandra GD","sans-serif";color:#222222"><o:p></o:p></span></p>
<p style="background:white;box-sizing: border-box;margin:1.25rem;text-rendering: optimizeLegibility;orphans: auto;text-align:start;widows: 1;-webkit-text-stroke-width: 0px;word-spacing:0px">
<em><span style="font-size:15.0pt;font-family:"Maiandra GD","sans-serif";color:#222222">A one of a kind ‘new’ event that brings together different library contexts, developmental and methodological perspectives for there is much to learn from each other.</span></em><span style="font-size:15.0pt;font-family:"Maiandra GD","sans-serif";color:#222222"><o:p></o:p></span></p>
<p style="background:white;box-sizing: border-box;margin:1.25rem;text-rendering: optimizeLegibility;orphans: auto;text-align:start;widows: 1;-webkit-text-stroke-width: 0px;word-spacing:0px">
<span style="font-size:15.0pt;font-family:"Maiandra GD","sans-serif";color:#222222">Assessment has become the way we grow our communities and our programs these days. From a traditional viewpoint, libraries began by measuring the numbers of volumes in their
collections. Now we have moved to an environment of always proving our value to stakeholders in the community. Based on sound evidence, we want to make the best possible decisions that will result in maximum impact and value. Building on the tradition of excellence
in the services provided by the Ohio libraries, presenters in this program will share perspectives that inform library practice across the globe.<o:p></o:p></span></p>
<p style="background:white;box-sizing: border-box;margin:1.25rem;text-rendering: optimizeLegibility;orphans: auto;text-align:start;widows: 1;-webkit-text-stroke-width: 0px;word-spacing:0px">
<span style="font-size:15.0pt;font-family:"Maiandra GD","sans-serif";color:#222222">All are welcome. Come and join the storytelling of library collaboration and success at the state of Ohio where library collaboration at scale was born.<o:p></o:p></span></p>
<p style="background:white;box-sizing: border-box;margin:1.25rem;text-rendering: optimizeLegibility;orphans: auto;text-align:start;widows: 1;-webkit-text-stroke-width: 0px;word-spacing:0px">
<span style="font-size:15.0pt;font-family:"Maiandra GD","sans-serif";color:#222222">Join us for a get-together and for telling success stories of strategic outcomes assessment and communication. Share your insights on how libraries make success happen and deliver
positive outcomes from a cross-sector perspective, including academic institutions and libraries, school libraries, public libraries and state-funded agencies and collaboratives. <o:p></o:p></span></p>
<p style="background:white;box-sizing: border-box;margin:1.25rem;text-rendering: optimizeLegibility;orphans: auto;text-align:start;widows: 1;-webkit-text-stroke-width: 0px;word-spacing:0px">
<span style="font-size:15.0pt;font-family:"Maiandra GD","sans-serif";color:#222222"> <o:p></o:p></span></p>
<h1 style="mso-margin-top-alt:6.0pt;margin-right:0in;margin-bottom:6.0pt;margin-left:0in;background:white;box-sizing: border-box;font-size:1.9rem;text-rendering: optimizeLegibility;orphans: auto;text-align:start;widows: 1;-webkit-text-stroke-width: 0px;word-spacing:0px">
<span style="font-family:"Maiandra GD","sans-serif";color:#879637;text-transform:uppercase;letter-spacing:.75pt;font-weight:normal">PROGRAM<o:p></o:p></span></h1>
<h2 style="background:white;box-sizing: border-box;margin:0.2rem 0px 0.5em;text-rendering: optimizeLegibility;orphans: auto;text-align:start;widows: 1;-webkit-text-stroke-width: 0px;word-spacing:0px">
<span style="font-family:"Maiandra GD","sans-serif";color:#5B6334;font-weight:normal">Strategic Assessment and Communication: What success looks like for our libraries<o:p></o:p></span></h2>
<h5 style="background:white;box-sizing: border-box;margin:0.2rem 0px 0.5rem;text-rendering: optimizeLegibility;orphans: auto;text-align:start;widows: 1;-webkit-text-stroke-width: 0px;word-spacing:0px">
<span style="font-size:13.0pt;font-family:"Maiandra GD","sans-serif";color:#737373">Friday, Aug. 12<br>
1 - 4 p.m.<br>
Location: State Library of Ohio, 274 E. First Ave., Columbus, Ohio 43201<o:p></o:p></span></h5>
<h5 style="background:white;box-sizing: border-box;margin:0.2rem 0px 0.5rem;text-rendering: optimizeLegibility;orphans: auto;text-align:start;widows: 1;-webkit-text-stroke-width: 0px;word-spacing:0px">
<span style="font-size:13.0pt;font-family:"Maiandra GD","sans-serif";color:#737373">1 p.m. Welcome<o:p></o:p></span></h5>
<ul style="margin-top:0in;box-sizing: border-box;margin:1.25rem 1.1rem;orphans: auto;text-align:start;widows: 1;-webkit-text-stroke-width: 0px;word-spacing:0px" type="disc">
<li class="MsoNormal" style="color:#222222;margin-bottom:6.0pt;mso-list:l8 level1 lfo2;background:white;box-sizing: border-box">
<span style="font-size:15.0pt;font-family:"Maiandra GD","sans-serif"">Martha Kyrillidou, Principal at QualityMetrics LLC, Research Associate at the iSchool at the University of Illinois at Urbana-Champaign, Part-time Instructor at SLIS, Kent State University<o:p></o:p></span></li></ul>
<h5 style="background:white;box-sizing: border-box;margin:0.2rem 0px 0.5rem;text-rendering: optimizeLegibility;orphans: auto;text-align:start;widows: 1;-webkit-text-stroke-width: 0px;word-spacing:0px">
<span style="font-size:13.0pt;font-family:"Maiandra GD","sans-serif";color:#737373">1:15 p.m. <o:p></o:p></span></h5>
<h5 style="background:white;box-sizing: border-box;margin:0.2rem 0px 0.5rem;text-rendering: optimizeLegibility;orphans: auto;text-align:start;widows: 1;-webkit-text-stroke-width: 0px;word-spacing:0px">
<span style="font-size:13.0pt;font-family:"Maiandra GD","sans-serif";color:#737373">Collaboration at Its Best: Ohio Approaches to Demonstrating Collective Impact<o:p></o:p></span></h5>
<ul style="margin-top:0in;box-sizing: border-box;margin:1.25rem 1.1rem;orphans: auto;text-align:start;widows: 1;-webkit-text-stroke-width: 0px;word-spacing:0px" type="disc">
<li class="MsoNormal" style="color:#222222;margin-bottom:6.0pt;mso-list:l11 level1 lfo3;background:white;box-sizing: border-box">
<span style="font-size:15.0pt;font-family:"Maiandra GD","sans-serif"">Lynn Silipigni Connaway, Senior Research Scientist, OCLC Research:<span class="apple-converted-space"> </span><em><span style="font-family:"Maiandra GD","sans-serif"">"OCLC and Libraries:
Sharing research, services, and resources"</span></em><o:p></o:p></span></li><li class="MsoNormal" style="color:#222222;margin-bottom:6.0pt;mso-list:l11 level1 lfo3;background:white;box-sizing: border-box">
<span style="font-size:15.0pt;font-family:"Maiandra GD","sans-serif"">Meghan Frazer, Manager, Member and User Services, OhioLINK:<span class="apple-converted-space"> </span><em><span style="font-family:"Maiandra GD","sans-serif"">"Better together: assessing
and communicating the value of consortial services</span></em><o:p></o:p></span></li></ul>
<h5 style="background:white;box-sizing: border-box;margin:0.2rem 0px 0.5rem;text-rendering: optimizeLegibility;orphans: auto;text-align:start;widows: 1;-webkit-text-stroke-width: 0px;word-spacing:0px">
<span style="font-size:13.0pt;font-family:"Maiandra GD","sans-serif";color:#737373">1:45 p.m. Public Libraries: It’s All About Service<o:p></o:p></span></h5>
<ul style="margin-top:0in;box-sizing: border-box;margin:1.25rem 1.1rem;orphans: auto;text-align:start;widows: 1;-webkit-text-stroke-width: 0px;word-spacing:0px" type="disc">
<li class="MsoNormal" style="color:#222222;margin-bottom:6.0pt;mso-list:l5 level1 lfo4;background:white;box-sizing: border-box">
<span style="font-size:15.0pt;font-family:"Maiandra GD","sans-serif"">Alison Circle, Chief Customer Experience Officer, Columbus Metropolitan Library:<span class="apple-converted-space"> </span><em><span style="font-family:"Maiandra GD","sans-serif"">"Building
a Customer-First Philosophy"</span></em><o:p></o:p></span></li><li class="MsoNormal" style="color:#222222;margin-bottom:6.0pt;mso-list:l5 level1 lfo4;background:white;box-sizing: border-box">
<span style="font-size:15.0pt;font-family:"Maiandra GD","sans-serif"">Anastasia Diamond-Ortiz, Director of Strategy and Innovation at Cleveland Public LIbrary:<span class="apple-converted-space"> </span><em><span style="font-family:"Maiandra GD","sans-serif"">"The
Numbers vs the Numbers that Matter"</span></em><o:p></o:p></span></li><li class="MsoNormal" style="color:#222222;margin-bottom:6.0pt;mso-list:l5 level1 lfo4;background:white;box-sizing: border-box">
<span style="font-size:15.0pt;font-family:"Maiandra GD","sans-serif"">Ray Lyons, Independent Consultant, Co-creator of the<span class="apple-converted-space"> </span><a href="http://lj.libraryjournal.com/2015/11/managing-libraries/lj-index/class-of-2015/americas-star-libraries-2015-top-rated-libraries/"><b><span style="color:#879637;text-decoration:none">Library
Journal’s Index of Public Library Services</span></b></a><o:p></o:p></span></li></ul>
<h5 style="background:white;box-sizing: border-box;margin:0.2rem 0px 0.5rem;text-rendering: optimizeLegibility;orphans: auto;text-align:start;widows: 1;-webkit-text-stroke-width: 0px;word-spacing:0px">
<span style="font-size:13.0pt;font-family:"Maiandra GD","sans-serif";color:#737373">3 p.m. Academic Libraries Panel: From Student Success to Academic Library Outcomes Success<o:p></o:p></span></h5>
<ul style="margin-top:0in;box-sizing: border-box;margin:1.25rem 1.1rem;orphans: auto;text-align:start;widows: 1;-webkit-text-stroke-width: 0px;word-spacing:0px" type="disc">
<li class="MsoNormal" style="color:#222222;margin-bottom:6.0pt;mso-list:l7 level1 lfo5;background:white;box-sizing: border-box">
<span style="font-size:15.0pt;font-family:"Maiandra GD","sans-serif"">Sarah Murphy, Professor & Coordinator of Assessment, The Ohio State University Libraries<o:p></o:p></span></li><li class="MsoNormal" style="color:#222222;margin-bottom:6.0pt;mso-list:l7 level1 lfo5;background:white;box-sizing: border-box">
<span style="font-size:15.0pt;font-family:"Maiandra GD","sans-serif"">Shanna E. Smith Jaggars, Director of Student Success Research, ODEE, The Ohio State University<o:p></o:p></span></li></ul>
<h5 style="background:white;box-sizing: border-box;margin:0.2rem 0px 0.5rem;text-rendering: optimizeLegibility;orphans: auto;text-align:start;widows: 1;-webkit-text-stroke-width: 0px;word-spacing:0px">
<span style="font-size:13.0pt;font-family:"Maiandra GD","sans-serif";color:#737373">3:30 p.m. Discussion and Closing<o:p></o:p></span></h5>
<ul style="margin-top:0in;box-sizing: border-box;margin:1.25rem 1.1rem;orphans: auto;text-align:start;widows: 1;-webkit-text-stroke-width: 0px;word-spacing:0px" type="disc">
<li class="MsoNormal" style="color:#222222;margin-bottom:6.0pt;mso-list:l14 level1 lfo6;background:white;box-sizing: border-box">
<span style="font-size:15.0pt;font-family:"Maiandra GD","sans-serif"">Martha Kyrillidou<o:p></o:p></span></li></ul>
<p style="background:white;box-sizing: border-box;margin:1.25rem;text-rendering: optimizeLegibility;orphans: auto;text-align:start;widows: 1;-webkit-text-stroke-width: 0px;word-spacing:0px">
<span style="font-size:15.0pt;font-family:"Maiandra GD","sans-serif";color:#222222"> <o:p></o:p></span></p>
<h2 style="background:white;box-sizing: border-box;margin:0.2rem 0px 0.5em;text-rendering: optimizeLegibility;orphans: auto;text-align:start;widows: 1;-webkit-text-stroke-width: 0px;word-spacing:0px">
<span style="font-family:"Maiandra GD","sans-serif";color:#5B6334;font-weight:normal">Speaker Bios & Abstracts<o:p></o:p></span></h2>
<ul style="margin-top:0in;box-sizing: border-box;margin:1.25rem 1.1rem;orphans: auto;text-align:start;widows: 1;-webkit-text-stroke-width: 0px;word-spacing:0px" type="disc">
<li class="MsoNormal" style="color:#222222;margin-bottom:6.0pt;mso-list:l4 level1 lfo7;background:white;box-sizing: border-box">
<strong><span style="font-size:15.0pt;font-family:"Arial","sans-serif""></span></strong><strong><span style="font-size:15.0pt;font-family:"Maiandra GD","sans-serif"">Lynn Silipigni Connaway, Ph.D., Senior Research Scientist, OCLC Research</span></strong><strong><span style="font-size:15.0pt;font-family:"Arial","sans-serif""></span></strong><span style="font-size:15.0pt;font-family:"Maiandra GD","sans-serif""><o:p></o:p></span>
<ul style="margin-top:0in" type="circle">
<li class="MsoNormal" style="color:#222222;margin-bottom:6.0pt;mso-list:l4 level2 lfo7;background:white;box-sizing: border-box">
<em><span style="font-size:15.0pt;font-family:"Maiandra GD","sans-serif"">"</span></em><em><span style="font-size:15.0pt;font-family:"Arial","sans-serif""></span></em><em><span style="font-size:15.0pt;font-family:"Maiandra GD","sans-serif"">OCLC and Libraries:
Sharing research, services and resources"</span></em><span style="font-size:15.0pt;font-family:"Maiandra GD","sans-serif""><o:p></o:p></span></li></ul>
</li></ul>
<p style="background:white;box-sizing: border-box;margin:1.25rem;text-rendering: optimizeLegibility;orphans: auto;text-align:start;widows: 1;-webkit-text-stroke-width: 0px;word-spacing:0px">
<em><span style="font-size:15.0pt;font-family:"Maiandra GD","sans-serif";color:#222222">Abstract: </span></em><span style="font-size:15.0pt;font-family:"Maiandra GD","sans-serif";color:#222222"><a href="http://www.oclc.org/en-US/home.html"><b><span style="color:#879637;text-decoration:none">OCLC,
a global library cooperative,</span></b></a> began in 1967 as the Ohio College Library Center to create a cooperative computerized catalog system for Ohio libraries. OCLC began automated card production in 1971 at the time the shared cataloging system became
available online. There currently are thousands of OCLC library members in more than 100 countries. In addition to cataloging and metadata services, OCLC offers services for library management, resource sharing, discovery and syndication, digital collection
management, and virtual reference. OCLC also supports<a href="http://www.oclc.org/research.html"><b><span style="color:#879637;text-decoration:none"> a research division</span></b></a> that is devoted to the investigation of new technologies and opportunities
that offer innovative approaches to the design of library services and contribute to a better understanding of the information environment and user expectations and behaviors.<o:p></o:p></span></p>
<p style="background:white;box-sizing: border-box;margin:1.25rem;text-rendering: optimizeLegibility;orphans: auto;text-align:start;widows: 1;-webkit-text-stroke-width: 0px;word-spacing:0px">
<em><span style="font-size:15.0pt;font-family:"Maiandra GD","sans-serif";color:#222222"><a href="http://www.oclc.org/research/people/connaway.html"><b><span style="color:#879637;text-decoration:none">Lynn Silipigni Connaway, Ph.D.,</span></b></a> </span></em><span style="font-size:15.0pt;font-family:"Maiandra GD","sans-serif";color:#222222">is
a <a href="http://www.oclc.org/research/people/connaway.html"><b><span style="color:#879637;text-decoration:none">Senior Research Scientist</span></b></a> at <a href="http://www.oclc.org/research.html"><b><span style="color:#879637;text-decoration:none">OCLC
Research</span></b></a>. She leads the <a href="http://www.oclc.org/research.html"><b><span style="color:#879637;text-decoration:none">User Studies Activities</span></b></a> at OCLC Research and was the Chair of the ALA ACRL Value of Academic Libraries Committee
and is the President-Elect 2016 for the Association for Information Science and Technology (ASIS&T). She held the Chair of Excellence position at the Departmento de Biblioteconomía y Documentación at the Universidad Carlos III de Madrid and collaborated with
the faculty on user-centered research. Dr. Connaway was a Visiting Researcher in the Department of Information Studies, University of Sheffield scholar and a Visiting Scholar at the Royal School of Library and Information Science, Copenhagen, Denmark. She
has received research funding from the <a href="http://www.imls.gov/"><b><span style="color:#879637;text-decoration:none">IMLS </span></b></a>in the U.S. and <a href="http://www.jisc.ac.uk/"><b><span style="color:#879637;text-decoration:none">Jisc</span></b></a> and
the <a href="http://www.oclc.org/research/activities/recommender.html"><b><span style="color:#879637;text-decoration:none">Arts and Humanities Research Council</span></b></a> in the UK. She leads OCLC Research in the <a href="http://www.oclc.org/research/themes/user-studies/vandr.html"><b><span style="color:#879637;text-decoration:none">digital
visitors and residents project</span></b></a> and currently is the co-principal investigator of an <a href="https://www.imls.gov/sites/default/files/lg-81-15-0155_university_of_florida_board_of_trustees.pdf"><b><span style="color:#879637;text-decoration:none">IMLS-funded
project with the University of Florida and Rutgers, The State University of New Jersey, </span></b></a>to investigate how late primary, secondary, and community college STEM students judge credibility of digital resources in absence of human sources. Dr. Connaway
is the co-author of the <a href="http://www.worldcat.org/title/basic-research-methods-for-librarians/oclc/55846881&referer=brief_results"><b><span style="color:#879637;text-decoration:none">4th</span></b></a> and <a href="http://www.worldcat.org/title/basic-research-methods-for-librarians/oclc/804847313&referer=brief_results"><b><span style="color:#879637;text-decoration:none">5th</span></b></a> editions
of <em><span style="font-family:"Maiandra GD","sans-serif"">Basic Research Methods for Librarians</span></em> and of the 6th edition, titled <em><span style="font-family:"Maiandra GD","sans-serif"">Research Methods in Library and Information Science,</span></em> which
will be available July 2016. She has authored numerous other publications and frequently is an international and national speaker on how individuals get their information and engage with technology and the assessment and development of user-centered library
services. Prior to joining OCLC Research, she was the Vice-President of Research and Library Systems at NetLibrary, the director of the Library and Information Services Department at the University of Denver, and on the faculty of the Library and Informational
Science program at the University of Missouri, Columbia.<o:p></o:p></span></p>
<ul style="margin-top:0in;box-sizing: border-box;margin:1.25rem 1.1rem;orphans: auto;text-align:start;widows: 1;-webkit-text-stroke-width: 0px;word-spacing:0px" type="disc">
<li class="MsoNormal" style="color:#222222;margin-bottom:6.0pt;mso-list:l1 level1 lfo8;background:white;box-sizing: border-box">
<strong><span style="font-size:15.0pt;font-family:"Maiandra GD","sans-serif"">Meghan Frazer, Manager, Member and User Services, OhioLINK</span></strong><span style="font-size:15.0pt;font-family:"Maiandra GD","sans-serif""><o:p></o:p></span>
<ul style="margin-top:0in" type="circle">
<li class="MsoNormal" style="color:#222222;margin-bottom:6.0pt;mso-list:l1 level2 lfo8;background:white;box-sizing: border-box">
<em><span style="font-size:15.0pt;font-family:"Maiandra GD","sans-serif"">“Better together: assessing and communicating the value of consortial services”</span></em><span style="font-size:15.0pt;font-family:"Maiandra GD","sans-serif""><o:p></o:p></span></li></ul>
</li></ul>
<p style="background:white;box-sizing: border-box;margin:1.25rem;text-rendering: optimizeLegibility;orphans: auto;text-align:start;widows: 1;-webkit-text-stroke-width: 0px;word-spacing:0px">
<em><span style="font-size:15.0pt;font-family:"Maiandra GD","sans-serif";color:#222222">Abstract: </span></em><span class="apple-converted-space"><i><span style="font-size:15.0pt;font-family:"Maiandra GD","sans-serif";color:#222222"> </span></i></span><span style="font-size:15.0pt;font-family:"Maiandra GD","sans-serif";color:#222222"><a href="https://www.ohiolink.edu/"><b><span style="color:#879637;text-decoration:none">OhioLINK</span></b></a><span class="apple-converted-space"> </span>is
an academic library consortium with 121 member libraries from a wide variety of institutions, including large public universities, small liberal arts colleges, community colleges, seminaries, medical schools and law schools. OhioLINK participation has saved
millions of dollars across members and allowed institutions to provide more of the best academic library resources to their students, faculty and staff. In order to ensure continued support for this collaboration, OhioLINK and its member libraries must continually
assess consortial services and communicate the value of participation to non-library stakeholders. In this talk, Meghan Frazer of OhioLINK will share successful strategies from around the consortium.<o:p></o:p></span></p>
<p style="background:white;box-sizing: border-box;margin:1.25rem;text-rendering: optimizeLegibility;orphans: auto;text-align:start;widows: 1;-webkit-text-stroke-width: 0px;word-spacing:0px">
<span style="font-size:15.0pt;font-family:"Maiandra GD","sans-serif";color:#222222"><a href="https://www.ohiolink.edu/profiles/meghan_frazer"><em><b><span style="font-family:"Maiandra GD","sans-serif";color:#879637;text-decoration:none">Meghan Frazer</span></b></em><span class="apple-converted-space"><b><i><span style="color:#879637;text-decoration:none"> </span></i></b></span></a>is
the Manager of Member and User Services at OhioLINK and is responsible for developing, maintaining, and assessing member and user services for OhioLINK. Frazer came to OhioLINK from the Knowlton School of Architecture at The Ohio State University, where she
managed the digital library and archives. Before attending library school, she studied computer science and worked in software development. In 2011 Frazer was named as the first Rick Peterson Fellow, co-sponsored by the Council on Library and Information Resources
(CLIR) /<span class="apple-converted-space"> </span><a href="http://www.nitle.org/news/story.php?id=173"><b><span style="color:#879637;text-decoration:none">National Institute for Technology in Liberal Education (NTILE).</span></b></a><o:p></o:p></span></p>
<ul style="margin-top:0in;box-sizing: border-box;margin:1.25rem 1.1rem;orphans: auto;text-align:start;widows: 1;-webkit-text-stroke-width: 0px;word-spacing:0px" type="disc">
<li class="MsoNormal" style="color:#222222;margin-bottom:6.0pt;mso-list:l12 level1 lfo9;background:white;box-sizing: border-box">
<strong><span style="font-size:15.0pt;font-family:"Maiandra GD","sans-serif"">Anastasia Diamond-Ortiz, Director of Strategy and Innovation, Cleveland Public Library, Knowledge Office</span></strong><span style="font-size:15.0pt;font-family:"Maiandra GD","sans-serif""><o:p></o:p></span>
<ul style="margin-top:0in" type="circle">
<li class="MsoNormal" style="color:#222222;margin-bottom:6.0pt;mso-list:l12 level2 lfo9;background:white;box-sizing: border-box">
<em><span style="font-size:15.0pt;font-family:"Maiandra GD","sans-serif"">“The Numbers vs the Numbers that Matter”</span></em><span style="font-size:15.0pt;font-family:"Maiandra GD","sans-serif""><o:p></o:p></span></li></ul>
</li></ul>
<p style="background:white;box-sizing: border-box;margin:1.25rem;text-rendering: optimizeLegibility;orphans: auto;text-align:start;widows: 1;-webkit-text-stroke-width: 0px;word-spacing:0px">
<em><span style="font-size:15.0pt;font-family:"Arial","sans-serif";color:#222222"></span></em><em><span style="font-size:15.0pt;font-family:"Maiandra GD","sans-serif";color:#222222">Abstract:</span></em><span class="apple-converted-space"><i><span style="font-size:15.0pt;font-family:"Maiandra GD","sans-serif";color:#222222"> </span></i></span><span style="font-size:15.0pt;font-family:"Maiandra GD","sans-serif";color:#222222">Public
libraries across the country have always kept track of usage numbers, but as the nature of library service changes, it seems that the standard measurements don’t fit anymore. Libraries are looking for more significant numbers that not only can demonstrate
the impact of today’s public library, but also will inform decision-making about their future state. While the journey will be different for each library might there be ways to learn from other disciplines as we define what it means to be a responsive public
library.<o:p></o:p></span></p>
<ul style="margin-top:0in;box-sizing: border-box;margin:1.25rem 1.1rem;orphans: auto;text-align:start;widows: 1;-webkit-text-stroke-width: 0px;word-spacing:0px" type="disc">
<li class="MsoNormal" style="color:#222222;margin-bottom:6.0pt;mso-list:l6 level1 lfo10;background:white;box-sizing: border-box">
<strong><span style="font-size:15.0pt;font-family:"Maiandra GD","sans-serif"">Alison Circle, Chief Experience Officer, Columbus Metropolitan Library</span></strong><span style="font-size:15.0pt;font-family:"Maiandra GD","sans-serif""><o:p></o:p></span>
<ul style="margin-top:0in" type="circle">
<li class="MsoNormal" style="color:#222222;margin-bottom:6.0pt;mso-list:l6 level2 lfo10;background:white;box-sizing: border-box">
<em><span style="font-size:15.0pt;font-family:"Maiandra GD","sans-serif"">“Building a Customer First Philosophy”</span></em><span style="font-size:15.0pt;font-family:"Maiandra GD","sans-serif""><o:p></o:p></span></li></ul>
</li></ul>
<p style="background:white;box-sizing: border-box;margin:1.25rem;text-rendering: optimizeLegibility;orphans: auto;text-align:start;widows: 1;-webkit-text-stroke-width: 0px;word-spacing:0px">
<span style="font-size:15.0pt;font-family:"Maiandra GD","sans-serif";color:#222222">Columbus Metropolitan Library has just rolled out a new Customer First Philosophy. Learn how it came to be and how it is taking CML to new levels of customer service. <a href="https://www.columbuslibrary.org/sites/default/files/uploads/docs/CML_Strategic_Plan_2016%20%282%29.pdf"><b><span style="color:#879637;background:white;text-decoration:none">The
CML strategic plan is available online.</span></b></a><o:p></o:p></span></p>
<p style="background:white;box-sizing: border-box;margin:1.25rem;text-rendering: optimizeLegibility;orphans: auto;text-align:start;widows: 1;-webkit-text-stroke-width: 0px;word-spacing:0px">
<em><span style="font-size:15.0pt;font-family:"Maiandra GD","sans-serif";color:#222222">Alison Circle</span></em><span class="apple-converted-space"><i><span style="font-size:15.0pt;font-family:"Maiandra GD","sans-serif";color:#222222"> </span></i></span><span style="font-size:15.0pt;font-family:"Maiandra GD","sans-serif";color:#222222">has
more than 25 years of marketing experience. For 13 years she was National Marketing Director for Garrison Keillor and "A Prairie Home Companion.” Following that she was Creative Director and Account Director at Jack Morton Worldwide, a global branding agency.
In 2004 she joined CML as Director of Marketing and Strategic Planning. In that capacity she rebranded the organization and won over 20 national and international awards for her work. In 2010 that work was recognized with the Library Journal’s Library of the
Year award, and in 2011 she was named a Library Journal “Mover & Shaker.” She is an in-demand speaker on issues of libraries, customer experience and design. In 2012 she was promoted to Chief Customer Experience Officer where she serves on the Executive Leadership
Team and oversees 23 library locations, marketing and all programs and products. She leads programming, experience and design for the library’s building program for 10 buildings, including the Main Library. Most recently she has launched a<em><span style="font-family:"Maiandra GD","sans-serif"">Customer
First</span></em><span class="apple-converted-space"> </span>philosophy to lead CML to a new level of customer experience.<o:p></o:p></span></p>
<ul style="margin-top:0in;box-sizing: border-box;margin:1.25rem 1.1rem;orphans: auto;text-align:start;widows: 1;-webkit-text-stroke-width: 0px;word-spacing:0px" type="disc">
<li class="MsoNormal" style="color:#222222;margin-bottom:6.0pt;mso-list:l10 level1 lfo11;background:white;box-sizing: border-box">
<strong><span style="font-size:15.0pt;font-family:"Maiandra GD","sans-serif"">Ray Lyons, Independent Consultant, Co-author of the annual LJ article on “<a href="http://lj.libraryjournal.com/2015/11/managing-libraries/lj-index/class-of-2015/americas-star-libraries-2015-top-rated-libraries/"><span style="color:#879637;text-decoration:none">Library
Journal Index of Public Library Services</span></a>” and author of the</span></strong><span class="apple-converted-space"><b><span style="font-size:15.0pt;font-family:"Maiandra GD","sans-serif""> </span></b></span><strong><span style="font-size:15.0pt;font-family:"Maiandra GD","sans-serif""><a href="https://libperformance.com/"><span style="color:#879637;text-decoration:none">LIB(RARY)
PERFORMANCE blog</span></a></span></strong><span style="font-size:15.0pt;font-family:"Maiandra GD","sans-serif""><o:p></o:p></span></li></ul>
<p style="background:white;box-sizing: border-box;margin:1.25rem;text-rendering: optimizeLegibility;orphans: auto;text-align:start;widows: 1;-webkit-text-stroke-width: 0px;word-spacing:0px">
<em><span style="font-size:15.0pt;font-family:"Maiandra GD","sans-serif";color:#222222">Abstract:</span></em><span class="apple-converted-space"><i><span style="font-size:15.0pt;font-family:"Maiandra GD","sans-serif";color:#222222"> </span></i></span><span style="font-size:15.0pt;font-family:"Maiandra GD","sans-serif";color:#222222">The
Library Journal Index of Public Library Services is an annual report-card rating system instituted in 2008 that ranks U.S. public libraries based on the services they deliver to their communities. The highest-ranked libraries are awarded 5-Star, 4-Star, and
3-Star designations. Goals for the design of the index were fairness, simplicity, ease of understanding, acknowledging strengths and weaknesses in any measurement endeavor, and encouragement of local use of library performance data. The presentation will provide
an overview of index calculations, assumptions involved in its design, trends in the annual ratings, and responsible interpretation of ratings results.<o:p></o:p></span></p>
<p style="background:white;box-sizing: border-box;margin:1.25rem;text-rendering: optimizeLegibility;orphans: auto;text-align:start;widows: 1;-webkit-text-stroke-width: 0px;word-spacing:0px">
<em><span style="font-size:15.0pt;font-family:"Maiandra GD","sans-serif";color:#222222">Ray Lyons</span></em><span class="apple-converted-space"><span style="font-size:15.0pt;font-family:"Maiandra GD","sans-serif";color:#222222"> </span></span><span style="font-size:15.0pt;font-family:"Maiandra GD","sans-serif";color:#222222">worked
for 25 years in IT systems analysis and project management in library automation (Online Computer Library Center, Inc.), health care, and the newspaper industry. He earned an M.P.A. from the John Glenn College of Public Policy at The Ohio State University,
with a specialty in quantitative methods, and M.L.S. from Kent State University School of Library and Information Science, where he received the Jesse H. Shera Award for scholarly writing. Ray has presented workshops on survey research, program evaluation,
and data visualization at conferences convened by the Association of Research Libraries and the American Library Association Committee on Research and Statistics. His articles on library statistics have appeared in<span class="apple-converted-space"> </span><em><span style="font-family:"Maiandra GD","sans-serif"">Public
Library Quarterly, Library & Information Science Research, Evidence Based Library and Information Practice, Public Libraries,</span></em><span class="apple-converted-space"> </span>and<span class="apple-converted-space"> </span><em><span style="font-family:"Maiandra GD","sans-serif"">Library
Statistics for the 21st Century World</span></em><span class="apple-converted-space"> </span>(IFLA Pub 138). Since 2008 he has written a slew of essays on library statistics, measurement, survey research methods, quantitative analysis, and data visualization
in his blog (link above). He is a founding member of the<span class="apple-converted-space"> </span><a href="https://www.kent.edu/slis/news/www.opeg.org"><b><span style="color:#879637;text-decoration:none">Ohio Program Evaluators’ Group</span></b></a>, the
oldest state-level professional association of program evaluators in the U.S. He works in statistical programming and health care records automation in Cleveland, Ohio. <o:p></o:p></span></p>
<ul style="margin-top:0in;box-sizing: border-box;margin:1.25rem 1.1rem;orphans: auto;text-align:start;widows: 1;-webkit-text-stroke-width: 0px;word-spacing:0px" type="disc">
<li class="MsoNormal" style="color:#222222;margin-bottom:6.0pt;mso-list:l2 level1 lfo12;background:white;box-sizing: border-box">
<strong><span style="font-size:15.0pt;font-family:"Maiandra GD","sans-serif"">Sarah Anne Murphy, Professor & Coordinator of Assessment, The Ohio State University Libraries</span></strong><span style="font-size:15.0pt;font-family:"Maiandra GD","sans-serif""><o:p></o:p></span></li></ul>
<p style="background:white;box-sizing: border-box;margin:1.25rem;text-rendering: optimizeLegibility;orphans: auto;text-align:start;widows: 1;-webkit-text-stroke-width: 0px;word-spacing:0px">
<span style="font-size:15.0pt;font-family:"Maiandra GD","sans-serif";color:#222222">Sarah is Professor and Coordinator of Assessment at The Ohio State University Libraries. She is responsible for developing assessment frameworks for her organization, enabling
her colleagues to tell their stories, and currently researches creating data visualizations to craft library impact narratives using Tableau. She is one of the most talented Tableau users and<span class="apple-converted-space"> </span><a href="http://publications.arl.org/rli288/21"><b><span style="color:#879637;text-decoration:none">has
written</span></b></a><span class="apple-converted-space"> </span>and done workshops,<span class="apple-converted-space"> </span><a href="http://www.arl.org/news/arl-news/3587#.V4Fzz6K1RDs"><b><span style="color:#879637;text-decoration:none">including one
through ARL</span></b></a>.<o:p></o:p></span></p>
<ul style="margin-top:0in;box-sizing: border-box;margin:1.25rem 1.1rem;orphans: auto;text-align:start;widows: 1;-webkit-text-stroke-width: 0px;word-spacing:0px" type="disc">
<li class="MsoNormal" style="color:#222222;margin-bottom:6.0pt;mso-list:l0 level1 lfo13;background:white;box-sizing: border-box">
<strong><span style="font-size:15.0pt;font-family:"Maiandra GD","sans-serif"">Shanna E. Smith Jaggars, Director of Student Success Research, ODEE, The Ohio State University</span></strong><span style="font-size:15.0pt;font-family:"Maiandra GD","sans-serif""><o:p></o:p></span></li></ul>
<p style="background:white;box-sizing: border-box;margin:1.25rem;text-rendering: optimizeLegibility;orphans: auto;text-align:start;widows: 1;-webkit-text-stroke-width: 0px;word-spacing:0px">
<span style="font-size:15.0pt;font-family:"Maiandra GD","sans-serif";color:#222222">Shanna has been the co-author of the national best seller on <a href="https://www.amazon.com/Redesigning-Americas-Community-Colleges-Clearer/dp/0674368282"><b><span style="color:#879637;text-decoration:none">Redesigning
America’s Community Colleges: A clearer path to student success</span></b></a>. She has recently assumed a new position at Ohio State and will share with us her wisdom regarding what we can do to ensure our students succeed. Book description from Amazon: “In
the United States, 1,200 community colleges enroll over ten million students each year
</span><span style="font-size:15.0pt;font-family:"Arial","sans-serif";color:#222222">―</span><span style="font-size:15.0pt;font-family:"Maiandra GD","sans-serif";color:#222222"> nearly half of the nation</span><span style="font-size:15.0pt;font-family:"Maiandra GD","sans-serif";color:#222222">’</span><span style="font-size:15.0pt;font-family:"Maiandra GD","sans-serif";color:#222222">s
undergraduates. Yet fewer than 40 percent of entrants complete an undergraduate degree within six years. This fact has put pressure on community colleges to improve academic outcomes for their students. <em><span style="font-family:"Maiandra GD","sans-serif"">Redesigning
America’s Community Colleges</span></em> is a concise, evidence-based guide for educational leaders whose institutions typically receive short shrift in academic and policy discussions.”</span><span style="font-size:15.0pt;font-family:"Arial","sans-serif";color:#222222"></span><span style="font-size:15.0pt;font-family:"Maiandra GD","sans-serif";color:#222222"><o:p></o:p></span></p>
<h2 style="background:white;box-sizing: border-box;margin:0.2rem 0px 0.5em;text-rendering: optimizeLegibility;orphans: auto;text-align:start;widows: 1;-webkit-text-stroke-width: 0px;word-spacing:0px">
<span style="font-family:"Maiandra GD","sans-serif";color:#5B6334;font-weight:normal">Organizers <o:p></o:p></span></h2>
<ul style="margin-top:0in;box-sizing: border-box;margin:1.25rem 1.1rem;orphans: auto;text-align:start;widows: 1;-webkit-text-stroke-width: 0px;word-spacing:0px" type="disc">
<li class="MsoNormal" style="color:#222222;margin-bottom:6.0pt;mso-list:l13 level1 lfo14;background:white;box-sizing: border-box">
<span style="font-size:15.0pt;font-family:"Maiandra GD","sans-serif""><a href="http://marthakyrillidou.com/"><b><span style="color:#879637;text-decoration:none">Martha Kyrillidou, QualityMetrics LLC</span></b></a><o:p></o:p></span></li><li class="MsoNormal" style="color:#222222;margin-bottom:6.0pt;mso-list:l13 level1 lfo14;background:white;box-sizing: border-box">
<span style="font-size:15.0pt;font-family:"Maiandra GD","sans-serif""><a href="https://www.kent.edu/node/82061"><b><span style="color:#879637;text-decoration:none">School of Library and Information Science (SLIS), Kent State University</span></b></a><o:p></o:p></span></li><li class="MsoNormal" style="color:#222222;margin-bottom:6.0pt;mso-list:l13 level1 lfo14;background:white;box-sizing: border-box">
<span style="font-size:15.0pt;font-family:"Maiandra GD","sans-serif""><a href="https://library.ohio.gov/"><b><span style="color:#879637;text-decoration:none">State Library of Ohio</span></b></a><o:p></o:p></span></li><li class="MsoNormal" style="color:#222222;margin-bottom:6.0pt;mso-list:l13 level1 lfo14;background:white;box-sizing: border-box">
<span style="font-size:15.0pt;font-family:"Maiandra GD","sans-serif""><a href="http://www.ifla.org/statistics-and-evaluation"><b><span style="color:#879637;text-decoration:none">IFLA Statistics and Evaluation Committee</span></b></a><o:p></o:p></span></li><li class="MsoNormal" style="color:#222222;margin-bottom:6.0pt;mso-list:l13 level1 lfo14;background:white;box-sizing: border-box">
<span style="font-size:15.0pt;font-family:"Maiandra GD","sans-serif""><a href="http://www.isast.org/"><b><span style="color:#879637;text-decoration:none">Quantitative and Qualitative Methods in Libraries (QQML)</span></b></a><o:p></o:p></span></li></ul>
<p style="background:white;box-sizing: border-box;margin:1.25rem;text-rendering: optimizeLegibility;orphans: auto;text-align:start;widows: 1;-webkit-text-stroke-width: 0px;word-spacing:0px">
<span style="font-size:15.0pt;font-family:"Maiandra GD","sans-serif";color:#222222"> <o:p></o:p></span></p>
<h2 style="background:white;box-sizing: border-box;margin:0.2rem 0px 0.5em;text-rendering: optimizeLegibility;orphans: auto;text-align:start;widows: 1;-webkit-text-stroke-width: 0px;word-spacing:0px">
<span style="font-family:"Maiandra GD","sans-serif";color:#5B6334;font-weight:normal">Planning Committee<o:p></o:p></span></h2>
<ul style="margin-top:0in;box-sizing: border-box;margin:1.25rem 1.1rem;orphans: auto;text-align:start;widows: 1;-webkit-text-stroke-width: 0px;word-spacing:0px" type="disc">
<li class="MsoNormal" style="color:#222222;margin-bottom:6.0pt;mso-list:l3 level1 lfo15;background:white;box-sizing: border-box">
<strong><span style="font-size:15.0pt;font-family:"Maiandra GD","sans-serif"">Martha Kyrillidou, Chair</span></strong><span style="font-size:15.0pt;font-family:"Maiandra GD","sans-serif""><o:p></o:p></span></li><li class="MsoNormal" style="color:#222222;margin-bottom:6.0pt;mso-list:l3 level1 lfo15;background:white;box-sizing: border-box">
<span style="font-size:15.0pt;font-family:"Maiandra GD","sans-serif"">Principal, QualityMetrics LLC<o:p></o:p></span></li><li class="MsoNormal" style="color:#222222;margin-bottom:6.0pt;mso-list:l3 level1 lfo15;background:white;box-sizing: border-box">
<span style="font-size:15.0pt;font-family:"Maiandra GD","sans-serif""><a href="mailto:martha@qualitymetricsllc.com"><b><span style="color:#879637;text-decoration:none">martha@qualitymetricsllc.com</span></b></a><o:p></o:p></span></li><li class="MsoNormal" style="color:#222222;margin-bottom:6.0pt;mso-list:l3 level1 lfo15;background:white;box-sizing: border-box">
<span style="font-size:15.0pt;font-family:"Maiandra GD","sans-serif"">202-251-9829<br>
<o:p></o:p></span></li><li class="MsoNormal" style="color:#222222;margin-bottom:6.0pt;mso-list:l3 level1 lfo15;background:white;box-sizing: border-box">
<strong><span style="font-size:15.0pt;font-family:"Maiandra GD","sans-serif"">Nancy Lensenmayer</span></strong><span style="font-size:15.0pt;font-family:"Maiandra GD","sans-serif""><o:p></o:p></span></li><li class="MsoNormal" style="color:#222222;margin-bottom:6.0pt;mso-list:l3 level1 lfo15;background:white;box-sizing: border-box">
<span style="font-size:15.0pt;font-family:"Maiandra GD","sans-serif"">Lecturer, SLIS, Kent State University<o:p></o:p></span></li><li class="MsoNormal" style="color:#222222;margin-bottom:6.0pt;mso-list:l3 level1 lfo15;background:white;box-sizing: border-box">
<span style="font-size:15.0pt;font-family:"Maiandra GD","sans-serif""><a href="mailto:nlensenm@kent.edu"><b><span style="color:#879637;text-decoration:none">nlensenm@kent.edu</span></b></a><o:p></o:p></span></li><li class="MsoNormal" style="color:#222222;margin-bottom:6.0pt;mso-list:l3 level1 lfo15;background:white;box-sizing: border-box">
<span style="font-size:15.0pt;font-family:"Maiandra GD","sans-serif"">614-291-1012<br>
<o:p></o:p></span></li><li class="MsoNormal" style="color:#222222;margin-bottom:6.0pt;mso-list:l3 level1 lfo15;background:white;box-sizing: border-box">
<strong><span style="font-size:15.0pt;font-family:"Maiandra GD","sans-serif"">Miriam Matteson</span></strong><span style="font-size:15.0pt;font-family:"Maiandra GD","sans-serif""><o:p></o:p></span></li><li class="MsoNormal" style="color:#222222;margin-bottom:6.0pt;mso-list:l3 level1 lfo15;background:white;box-sizing: border-box">
<span style="font-size:15.0pt;font-family:"Maiandra GD","sans-serif"">Associate Professor, SLIS, Kent State University<o:p></o:p></span></li><li class="MsoNormal" style="color:#222222;margin-bottom:6.0pt;mso-list:l3 level1 lfo15;background:white;box-sizing: border-box">
<span style="font-size:15.0pt;font-family:"Maiandra GD","sans-serif""><a href="mailto:mmattes1@kent.edu"><b><span style="color:#879637;text-decoration:none">mmattes1@kent.edu</span></b></a><o:p></o:p></span></li><li class="MsoNormal" style="color:#222222;margin-bottom:6.0pt;mso-list:l3 level1 lfo15;background:white;box-sizing: border-box">
<span style="font-size:15.0pt;font-family:"Maiandra GD","sans-serif"">614-291-1006<br>
<o:p></o:p></span></li><li class="MsoNormal" style="color:#222222;margin-bottom:6.0pt;mso-list:l3 level1 lfo15;background:white;box-sizing: border-box">
<strong><span style="font-size:15.0pt;font-family:"Maiandra GD","sans-serif"">Rebecca B. Vargha</span></strong><span style="font-size:15.0pt;font-family:"Maiandra GD","sans-serif""><o:p></o:p></span></li><li class="MsoNormal" style="color:#222222;margin-bottom:6.0pt;mso-list:l3 level1 lfo15;background:white;box-sizing: border-box">
<span style="font-size:15.0pt;font-family:"Maiandra GD","sans-serif"">Head, Information and Library Science Library, SILS, University of North Carolina<o:p></o:p></span></li><li class="MsoNormal" style="color:#222222;margin-bottom:6.0pt;mso-list:l3 level1 lfo15;background:white;box-sizing: border-box">
<span style="font-size:15.0pt;font-family:"Maiandra GD","sans-serif""><a href="mailto:vargha@email.unc.edu"><b><span style="color:#879637;text-decoration:none">vargha@email.unc.edu</span></b></a><o:p></o:p></span></li><li class="MsoNormal" style="color:#222222;margin-bottom:6.0pt;mso-list:l3 level1 lfo15;background:white;box-sizing: border-box">
<span style="font-size:15.0pt;font-family:"Maiandra GD","sans-serif"">919-962-8361<o:p></o:p></span></li></ul>
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