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<p class="MsoNormal"><i>Please excuse cross-postings.<o:p></o:p></i></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Would you like to build better relationships with your patrons? Are you looking for new ideas on how to meet their needs and demonstrate your value? If you could use a fresh perspective on customer service tactics, plan to join us for
OhioNET’s upcoming webinar, <a href="http://www.ohionet.org/civicrm/event/info?id=346&reset=1">
Become a Trusted Librarian: Tactics and Service Models that Build Relationships</a>, in which Tina Franks will draw on her experience working in public, corporate and (now) academic libraries. We’ll be discussing successful service models and trust-building
techniques that keep users coming back time and again.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><a href="http://www.ohionet.org/civicrm/event/info?id=346&reset=1"><b>Become a Trusted Librarian: Tactics and Service Models that Build Relationships</b></a><b><o:p></o:p></b></p>
<p class="MsoNormal"><b>Monday, Sept. 26<sup>th</sup>, 2:00 PM to 3:00 PM, Live ONLINE<o:p></o:p></b></p>
<p class="MsoNormal">Presenter: Tina Franks, The Ohio State University Libraries<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><b><span style="background:yellow;mso-highlight:yellow">Can’t make it during the scheduled time?
</span></b><span style="background:yellow;mso-highlight:yellow">You'll still have access to our content. Everyone who registers will automatically receive a link to view the archived recording of our session for later viewing.</span><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><b>Don’t forget!</b> Employees of Premium Level OhioNET members can attend almost all of our in-house workshops or webinars at no charge. Not sure what membership level your library maintains?
<b>Select your employer from the Organization list on the registration page and your member level will automatically be populated on the form</b>. If you find yourself with questions,
<a href="mailto:ohionet@ohionet.org"><b>contact us</b></a>--we’re happy to help!<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Looking for more sessions in our Cultivating Connections series? Check out these upcoming events.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><a href="http://www.ohionet.org/civicrm/event/info?id=351&reset=1"><b>Skills for Small Group Decision-Making and Problem-Solving</b></a><b><o:p></o:p></b></p>
<p class="MsoNormal">Learn about where groups often go wrong (or right!) in decision-making and problem-solving. Attendees will gather tips for what groups can do to increase the likelihood of good group outcomes and learn to recognize situations where these
techniques would be helpful.<o:p></o:p></p>
<p class="MsoNormal"><b>Thursday, Nov. 17<sup>th</sup>, 3:00 PM to 4:00 PM, Live ONLINE<o:p></o:p></b></p>
<p class="MsoNormal">Presenter: Dr. Miriam Matteson, Kent State University<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><b>JUST ADDED: </b><a href="http://www.ohionet.org/civicrm/event/info?id=353&reset=1"><b>Bullying in the Workplace</b></a><b><o:p></o:p></b></p>
<p class="MsoNormal">A workplace bully can negatively impact not only their targeted victim but also staff morale as a whole, employee productivity, employee safety, and teamwork. Attendees will learn about strategies for identifying, addressing, and preventing
bullying behavior in the workplace.<o:p></o:p></p>
<p class="MsoNormal"><b>Thursday, Dec. 8<sup>th</sup>, 3:00 PM to 4:00 PM, Live ONLINE<o:p></o:p></b></p>
<p class="MsoNormal">Presenter: Julie Whitt, Upper Arlington Public Library<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Or head to OhioNET’s <b><a href="http://www.ohionet.org/training-calendar">Training Calendar</a>
</b>to see of full-listing of all our scheduled events.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><i>If you find yourself with questions, please don’t hesitate to contact….<o:p></o:p></i></p>
<p class="MsoNormal"><b><span style="font-size:12.0pt">Shelly S. Miller | Continuing Education Coordinator</span></b><br>
OhioNET | 1500 West Lane Avenue | Columbus, OH 43221-3975<o:p></o:p></p>
<p class="MsoNormal" style="margin-bottom:12.0pt">(800) 686-8975 x37 | <a href="mailto:shellym@ohionet.org">
shellym@ohionet.org</a><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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