<div dir="ltr"><div>Hello all,<br><br></div>Forwarding the below message and apology from ProQuest, who supplies Ancestry Library Edition.<br><br clear="all"><div><div><div><div class="gmail_signature" data-smartmail="gmail_signature"><div dir="ltr"><div dir="ltr"><span style="font-family:arial,helvetica,sans-serif"><font size="2">Mandy Knapp<br>Digital Resources Manager<br>Ohio Public Library Information Network (OPLIN)<br></font></span></div><span style="font-family:arial,helvetica,sans-serif"><font size="2">Phone: 614-728-5252<br>Fax: 614 -728 -5256</font></span></div></div></div>
<br><div class="gmail_quote">---------- Forwarded message ----------<br>From: <b class="gmail_sendername">ProQuest Technology Team</b> <span dir="ltr"><<a href="mailto:info@go.proquest.com">info@go.proquest.com</a>></span><br>Date: Tue, Jul 18, 2017 at 8:36 PM<br>Subject: ProQuest platforms fully restored<br>To: <a href="mailto:mandy@oplin.ohio.gov">mandy@oplin.ohio.gov</a><br><br><br><u></u>
<div marginheight="0" marginwidth="0">
<table width="100%" cellspacing="0" cellpadding="0" border="0" align="center">
<tbody><tr>
<td width="100%" valign="top" bgcolor="#f6f7fb">
<table class="m_-2768551263416288505deviceWidth" style="margin:0px auto;width:580px" cellspacing="0" cellpadding="0" border="0" align="center">
<tbody><tr>
<td class="m_-2768551263416288505preHeaderText" style="padding:15px 10px 10px 5px" valign="top" align="left">All products now back online</td>
<td class="m_-2768551263416288505preHeaderText" style="padding:15px 10px 10px 5px" valign="top" align="right"><a href="http://links.proquest.mkt5049.com/servlet/MailView?ms=NTQ1MTkyOTgS1&r=MjQwNjgyNDU0NDc4S0&j=MTIwMjkwNTA1NQS2&mt=1&rt=0" id="m_-2768551263416288505browser_view" name="m_-2768551263416288505_browser_view" target="_blank">View in Browser</a></td>
</tr>
</tbody></table>
<table class="m_-2768551263416288505deviceWidth" style="margin:0px auto;width:580px" cellspacing="0" cellpadding="0" border="0" align="center">
<tbody><tr>
<td style="border-right-color:rgb(226,227,231);border-bottom-color:rgb(226,227,231);border-left-color:rgb(226,227,231);border-right-width:0px;border-bottom-width:0px;border-left-width:0px;border-right-style:solid;border-bottom-style:solid;border-left-style:solid" bgcolor="#ffffff" align="center">
<table class="m_-2768551263416288505deviceWidth" style="width:580px" cellspacing="0" cellpadding="0" border="0" bgcolor="#ffffff" align="center">
<tbody><tr>
<td valign="top" height="5" bgcolor="#333333"> </td>
</tr>
</tbody></table>
<table class="m_-2768551263416288505deviceWidth" style="width:580px" cellspacing="0" cellpadding="0" border="0" bgcolor="#ffffff" align="center">
<tbody><tr>
<td valign="top" height="20" bgcolor="#00a0df"> </td>
</tr>
</tbody></table>
<table class="m_-2768551263416288505deviceWidth" style="width:580px" cellspacing="0" cellpadding="0" border="0" bgcolor="#ffffff" align="center">
<tbody><tr>
<td valign="top" bgcolor="#ffffff" align="center"><a href="http://links.proquest.mkt5049.com/ctt?kn=6&ms=NTQ1MTkyOTgS1&r=MjQwNjgyNDU0NDc4S0&b=0&j=MTIwMjkwNTA1NQS2&mt=1&rt=0" name="m_-2768551263416288505_www_proquest_com_blog_pqblog_" target="_blank"><img alt="ProQuest" class="m_-2768551263416288505deviceWidth" src="http://contentz.mkt5049.com/ra/2017/43888/07/54519298/ProQuest.400.png" style="color:#000000;font-weight:bold;display:block;padding-top:15px" title="ProQuest" width="400" height="152" border="0"></a></td>
</tr>
</tbody></table>
<table class="m_-2768551263416288505deviceWidth" style="width:580px" cellspacing="0" cellpadding="0" border="0" bgcolor="#ffffff" align="center">
<tbody><tr>
<td class="m_-2768551263416288505removePaddingForMobile" style="padding:10px 0px;border-top-color:rgb(226,227,231);border-top-width:0px" valign="top" align="center">
<table class="m_-2768551263416288505deviceWidth" style="width:580px" cellspacing="0" cellpadding="0" border="0" bgcolor="#ffffff" align="center">
<tbody><tr>
<td class="m_-2768551263416288505hideForMobile" width="0"> </td>
<td valign="top">
<table class="m_-2768551263416288505deviceWidth" style="width:580px" cellspacing="0" cellpadding="0" border="0" align="left">
<tbody><tr>
<td class="m_-2768551263416288505bodyText m_-2768551263416288505textPaddingForMobile" dir="ltr" style="padding:0px 10px 10px" valign="top" align="left"><span style="font-size:14px;font-family:Arial,Tahoma,sans-serif"><br>
Dear Valued Customer,<br>
<br>
We are writing to inform you that all ProQuest products and services are now back online, and we sincerely apologize for the inconvenience and frustration experienced by your students, researchers, and users while our systems were down.<br>
<br>
Every year we invest millions of dollars to build and deliver the best products possible and are committed to preventing such outages. It is our priority to ensure uninterrupted access to our products and services, and we regret that we did not meet that standard yesterday.<br>
<br>
Our Chief Information Officer, Rich Belanger, has written a <a href="http://links.proquest.mkt5049.com/ctt?kn=7&ms=NTQ1MTkyOTgS1&r=MjQwNjgyNDU0NDc4S0&b=0&j=MTIwMjkwNTA1NQS2&mt=1&rt=0" name="m_-2768551263416288505_Hyperlink_20170718_190504165" target="_blank">full report</a> on the ProQuest blog. We also encourage you to follow us on Facebook or Twitter to receive real-time updates on ProQuest products and services.<br>
<br>
Sincerely,<br>
<br>
The ProQuest technology team </span></td>
</tr>
</tbody></table>
</td>
</tr>
</tbody></table>
</td>
</tr>
</tbody></table>
</td>
</tr>
</tbody></table>
</td>
</tr>
</tbody></table>
<table class="m_-2768551263416288505deviceWidth" style="margin:0px auto;width:580px" cellspacing="0" cellpadding="0" border="0" align="center">
<tbody><tr>
<td style="padding:10px 0px;background-color:rgb(51,51,51)" valign="top" align="center">
<table class="m_-2768551263416288505deviceWidth" style="margin:0px auto;width:200px" cellspacing="0" cellpadding="0" border="0" align="left">
<tbody><tr>
<td style="padding:10px 0px 10px 10px">
<table class="m_-2768551263416288505deviceWidth" width="100%" cellspacing="0" cellpadding="0" border="0" align="center">
<tbody><tr>
<td valign="top" align="left"><a href="http://links.proquest.mkt5049.com/ctt?kn=19&ms=NTQ1MTkyOTgS1&r=MjQwNjgyNDU0NDc4S0&b=0&j=MTIwMjkwNTA1NQS2&mt=1&rt=0" name="m_-2768551263416288505_ProQuestHome_Footer" target="_blank"><img alt="Visit proquest.com" src="http://contentz.mkt5049.com/ra/2017/43888/07/54519298/pq_logo_170.png" style="color:rgb(191,191,191);display:block" title="Visit proquest.com" width="170" height="64" border="0"> </a></td>
</tr>
</tbody></table>
</td>
</tr>
<tr>
<td class="m_-2768551263416288505footerText" style="padding:10px 0px 10px 10px" valign="top" align="center">789 East Eisenhower Parkway<br>
Ann Arbor, MI 48108<br>
USA</td>
</tr>
</tbody></table>
<table class="m_-2768551263416288505deviceWidth" style="margin:0px auto;width:280px" cellspacing="0" cellpadding="0" border="0" align="center">
<tbody><tr>
<td style="padding:10px 0px 10px 5px">
<table class="m_-2768551263416288505deviceWidth" width="100%" cellspacing="0" cellpadding="0" border="0" align="center">
<tbody><tr>
<td valign="top" align="left"><a href="http://links.proquest.mkt5049.com/ctt?kn=17&ms=NTQ1MTkyOTgS1&r=MjQwNjgyNDU0NDc4S0&b=0&j=MTIwMjkwNTA1NQS2&mt=1&rt=0" name="m_-2768551263416288505_www_facebook_com_proquest" target="_blank"><img alt="Facebook" src="http://media2.proquest.com/images/1_ftr-ico-facebook.png" style="display:block" width="21" height="21" border="0"> </a></td>
<td valign="top" align="left"><a href="http://links.proquest.mkt5049.com/ctt?kn=14&ms=NTQ1MTkyOTgS1&r=MjQwNjgyNDU0NDc4S0&b=0&j=MTIwMjkwNTA1NQS2&mt=1&rt=0" name="m_-2768551263416288505_twitter_com_proquest" target="_blank"><img alt="Twitter" src="http://media2.proquest.com/images/2_ftr-ico-twitter.png" style="display:block" width="21" height="21" border="0"> </a></td>
<td valign="top" align="left"><a href="http://links.proquest.mkt5049.com/ctt?kn=22&ms=NTQ1MTkyOTgS1&r=MjQwNjgyNDU0NDc4S0&b=0&j=MTIwMjkwNTA1NQS2&mt=1&rt=0" name="m_-2768551263416288505_www_linkedin_com_company_proquest" target="_blank"><img alt="LinkedIn" src="http://media2.proquest.com/images/3_ftr-ico-linkedin.png" style="display:block" width="21" height="21" border="0"> </a></td>
<td valign="top" align="left"><a href="http://links.proquest.mkt5049.com/ctt?kn=3&ms=NTQ1MTkyOTgS1&r=MjQwNjgyNDU0NDc4S0&b=0&j=MTIwMjkwNTA1NQS2&mt=1&rt=0" name="m_-2768551263416288505_www_pinterest_com_proquest_" target="_blank"><img alt="Pinterest" src="http://media2.proquest.com/images/4_ftr-ico-pintrest.png" style="display:block" width="21" height="21" border="0"> </a></td>
<td valign="top" align="left"><a href="http://links.proquest.mkt5049.com/ctt?kn=9&ms=NTQ1MTkyOTgS1&r=MjQwNjgyNDU0NDc4S0&b=0&j=MTIwMjkwNTA1NQS2&mt=1&rt=0" name="m_-2768551263416288505_www_youtube_com_user_proquestvideo" target="_blank"><img alt="YouTube" src="http://media2.proquest.com/images/5_ftr-ico-youtube.png" style="display:block" width="21" height="21" border="0"> </a></td>
<td valign="top" align="left"><a href="http://links.proquest.mkt5049.com/ctt?kn=13&ms=NTQ1MTkyOTgS1&r=MjQwNjgyNDU0NDc4S0&b=0&j=MTIwMjkwNTA1NQS2&mt=1&rt=0" name="m_-2768551263416288505_plus_google_com__proquest" target="_blank"><img alt="Google+" src="http://media2.proquest.com/images/6_ftr-ico-googleplus.png" style="display:block" width="21" height="21" border="0"> </a></td>
</tr>
</tbody></table>
</td>
</tr>
<tr>
<td class="m_-2768551263416288505footerText" style="padding:10px 0px 10px 5px;color:rgb(191,191,191)" valign="top" align="center">You are receiving this mailing based on your ProQuest subscription preferences.<br>
<a href="http://links.proquest.mkt5049.com/ctt?kn=21&ms=NTQ1MTkyOTgS1&r=MjQwNjgyNDU0NDc4S0&b=0&j=MTIwMjkwNTA1NQS2&mt=1&rt=0" name="m_-2768551263416288505_Preferences" style="color:rgb(255,255,255)" target="_blank">Update your preferences</a>.</td>
</tr>
</tbody></table>
</td>
</tr>
</tbody></table>
<table class="m_-2768551263416288505deviceWidth" style="margin:0px auto;width:580px" cellspacing="0" cellpadding="0" border="0" align="center">
<tbody><tr>
<td class="m_-2768551263416288505removePaddingForMobile m_-2768551263416288505whiteBackgroundForMobile" style="padding:5px 0px 0px" valign="top" align="center"><span style="font-size:12px"></span>
<table class="m_-2768551263416288505deviceWidth" style="margin:0px auto;width:580px" cellspacing="0" cellpadding="0" border="0" align="center">
<tbody><tr>
<td valign="top" align="left"><span style="line-height:110%"> <span style="font-size:12px">We value your privacy. </span></span></td>
</tr>
<tr>
<td valign="top" align="left"><span style="font-size:12px"><span style="line-height:110%"><a href="http://links.proquest.mkt5049.com/ctt?kn=18&ms=NTQ1MTkyOTgS1&r=MjQwNjgyNDU0NDc4S0&b=0&j=MTIwMjkwNTA1NQS2&mt=1&rt=0" name="m_-2768551263416288505_links_proquest_mkt5049_com_ctt_kn_1" target="_blank">View our privacy policies</a></span><span style="line-height:110%">.</span></span></td>
</tr>
<tr>
<td style="padding:15px 5px 10px 0px" valign="top" align="left"><span style="font-size:12px"><span style="line-height:110%">Ensure that you receive email from ProQuest. </span><span style="line-height:110%"><a href="http://links.proquest.mkt5049.com/ctt?kn=10&ms=NTQ1MTkyOTgS1&r=MjQwNjgyNDU0NDc4S0&b=0&j=MTIwMjkwNTA1NQS2&mt=1&rt=0" name="m_-2768551263416288505_links_proquest_mkt5049_com_ctt_kn_5" target="_blank">View our white list instructions</a></span><span style="line-height:110%">.</span></span></td>
</tr>
<tr>
<td style="padding:15px 5px 10px 0px" valign="top" align="left"> </td>
</tr>
</tbody></table>
</td>
</tr>
</tbody></table>
<div style="font-variant-numeric:normal;line-height:0;display:none;font-stretch:normal"> </div>
<img src="http://links.proquest.mkt5049.com/open/log/54519298/MjQwNjgyNDU0NDc4S0/0/MTIwMjkwNTA1NQS2/1/0" style="display:none"></div>
</div><br></div></div></div>