<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40">
<head>
<meta http-equiv="Content-Type" content="text/html; charset=us-ascii">
<meta name="Generator" content="Microsoft Word 15 (filtered medium)">
<style><!--
/* Font Definitions */
@font-face
{font-family:"Cambria Math";
panose-1:2 4 5 3 5 4 6 3 2 4;}
@font-face
{font-family:Calibri;
panose-1:2 15 5 2 2 2 4 3 2 4;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0in;
margin-bottom:.0001pt;
font-size:11.0pt;
font-family:"Calibri",sans-serif;}
a:link, span.MsoHyperlink
{mso-style-priority:99;
color:#0563C1;
text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
{mso-style-priority:99;
color:#954F72;
text-decoration:underline;}
span.EmailStyle17
{mso-style-type:personal-compose;
font-family:"Calibri",sans-serif;
color:windowtext;}
span.normaltextrun1
{mso-style-name:normaltextrun1;}
span.eop
{mso-style-name:eop;}
.MsoChpDefault
{mso-style-type:export-only;
font-family:"Calibri",sans-serif;}
@page WordSection1
{size:8.5in 11.0in;
margin:1.0in 1.0in 1.0in 1.0in;}
div.WordSection1
{page:WordSection1;}
--></style><!--[if gte mso 9]><xml>
<o:shapedefaults v:ext="edit" spidmax="1026" />
</xml><![endif]--><!--[if gte mso 9]><xml>
<o:shapelayout v:ext="edit">
<o:idmap v:ext="edit" data="1" />
</o:shapelayout></xml><![endif]-->
</head>
<body lang="EN-US" link="#0563C1" vlink="#954F72">
<div class="WordSection1">
<p class="MsoNormal"><span class="normaltextrun1">Have you ever tried to implement a customer service initiative, only to have it fizzle? Sometimes the best first step is to look inward before launching something new. How can internal culture impact your plans?
What is the best approach? If you’re wrestling with these questions, plan to join us for the next webinar in our Cultivating Connections series,
<b><a href="https://www.ohionet.org/civicrm/event/info?reset=1&id=412">Customer Service in Organizational Culture</a>.</b> Attendees to this session will have the opportunity to start reflecting on these issues, as well as learning why examining these questions
is important and where to find tools you can use to examine your own organizational (or departmental) culture.</span><span class="eop"> </span><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><b><a href="https://www.ohionet.org/civicrm/event/info?reset=1&id=412">Customer Service in Organizational Culture</a><o:p></o:p></b></p>
<p class="MsoNormal">Wednesday, Nov. 15<sup>th</sup>, 4 PM to 5 PM, Live ONLINE<o:p></o:p></p>
<p class="MsoNormal"><b>Presenter</b>: Matthew Dyer, MLIS<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Looking for more Continuing Education opportunities? Head to the
<b><a href="https://www.ohionet.org/training-calendar">OhioNET Training Calendar</a></b> for a full listing of all our currently scheduled events. Sessions descriptions for early 2018 are coming soon!<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Remember to select your employer from the drop-down menu on the event registration page! Can’t find your institution?
<b><a href="mailto:ohionet@ohionet.org">Contact us</a>!</b> We’re always happy to help.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Cheers,<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Shelly<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><b>Shelly S. Miller<o:p></o:p></b></p>
<p class="MsoNormal"><b>Community and Training Manager<o:p></o:p></b></p>
<p class="MsoNormal">OhioNET | 1500 W. Lane Ave. | Columbus, OH 43221<o:p></o:p></p>
<p class="MsoNormal"><a href="mailto:shellym@ohionet.org">shellym@ohionet.org</a> | 800-686-8975 ext. 37<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
</div>
</body>
</html>