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<p class="MsoNormal" align="center" style="text-align:center"><b><span style="font-family:"Arial",sans-serif">Borrower Services Manager<o:p></o:p></span></b></p>
<p class="MsoNormal" align="center" style="text-align:center"><b><span style="font-family:"Arial",sans-serif">Dayton Metro Library<o:p></o:p></span></b></p>
<p class="MsoNormal" style="text-autospace:none"><i><span style="font-family:"Arial",sans-serif">The Dayton Metro Library is seeking a full-time Borrower Services Manager to join the management team of the Main Library. The Borrower Services Manager reports
to the Main Library Manager and directly supervises a group of 23 diverse staff members who staff the Library’s call center and Ask Me Desk. The ideal candidate will have experience and a proven track record in coaching employees so that they become engaged
staff members who fulfill the Library’s mission to inform, inspire, and enrich those that we serve. In addition, we also need this same individual to collaborate with fellow managers and staff to revise circulation policies as needed and update the system-wide
Circulation Manual accordingly. If you excel at customer service and thrive on developing staff members, we want to hear from you! Join our team today!
<o:p></o:p></span></i></p>
<p class="MsoNormal" style="text-autospace:none"><i><span style="font-family:"Arial",sans-serif"> <o:p></o:p></span></i></p>
<p class="MsoNormal"><b><span style="font-family:"Arial",sans-serif">Essential Job Duties<o:p></o:p></span></b></p>
<ul style="margin-top:0in" type="disc">
<li class="MsoNormal" style="text-align:justify;mso-list:l1 level1 lfo1"><span style="font-family:"Arial",sans-serif">Establishes and implements goals and objectives for Borrower Services at the Main Library that support the Library’s mission.<o:p></o:p></span></li><li class="MsoNormal" style="text-align:justify;mso-list:l1 level1 lfo1"><span style="font-family:"Arial",sans-serif">Directs all department services such as lending, requesting, returning and retrieving library materials. Reviews and updates the Dayton Metro
Library (DML) Circulation Manual frequently.<o:p></o:p></span></li></ul>
<p class="MsoListParagraph" style="text-align:justify;text-indent:-.25in;mso-list:l1 level1 lfo1">
<![if !supportLists]><span style="font-size:11.0pt;font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:11.0pt;font-family:"Arial",sans-serif">Hires, trains, directly supervises, coaches, and evaluates employees in assigned department. Ensures proper staffing at all customer service points. Serves as liaison
between Main Library Manager and staff.<o:p></o:p></span></p>
<p class="MsoBodyTextIndent3" style="mso-margin-top-alt:0in;margin-right:0in;margin-bottom:0in;margin-left:.5in;margin-bottom:.0001pt;text-align:justify;text-indent:-.25in;mso-list:l1 level1 lfo1">
<![if !supportLists]><span style="font-size:11.0pt;font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:11.0pt;font-family:"Arial",sans-serif">Ensures the efficient, effective, customer service oriented delivery of borrower services for the Main Library. Maintains a current knowledge of Library operations,
policies, and procedures. Demonstrates and models excellent internal and external customer service. Maintains frequent personal presence in public areas to ensure outstanding service.<o:p></o:p></span></p>
<p class="MsoBodyTextIndent3" style="mso-margin-top-alt:0in;margin-right:0in;margin-bottom:0in;margin-left:.5in;margin-bottom:.0001pt;text-align:justify;text-indent:-.25in;mso-list:l1 level1 lfo1">
<![if !supportLists]><span style="font-size:11.0pt;font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:11.0pt;font-family:"Arial",sans-serif">Acts as the DML authority on questions concerning circulation, logistics, and debt collection. Assists branch staff with problems related to borrower services. Investigates
and resolves Main Library patron and staff complaints and problems surrounding borrower services.<o:p></o:p></span></p>
<p class="MsoListParagraphCxSpFirst" style="text-align:justify;text-indent:-.25in;mso-list:l1 level1 lfo1">
<![if !supportLists]><span style="font-size:11.0pt;font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:11.0pt;font-family:"Arial",sans-serif">Promotes community awareness of the Library and establishes effective communication with community groups, organizations, and individuals.<o:p></o:p></span></p>
<p class="MsoListParagraphCxSpMiddle" style="text-align:justify;text-indent:-.25in;mso-list:l1 level1 lfo1">
<![if !supportLists]><span style="font-size:11.0pt;font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:11.0pt;font-family:"Arial",sans-serif">Prepares budget requests and submits reports as requested.<o:p></o:p></span></p>
<p class="MsoListParagraphCxSpLast" style="text-align:justify;text-indent:-.25in;mso-list:l1 level1 lfo1">
<![if !supportLists]><span style="font-size:11.0pt;font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:11.0pt;font-family:"Arial",sans-serif">Assists patrons in finding and selecting library materials, and in the use of the public computers, personal electronic devices, and library virtual materials.<o:p></o:p></span></p>
<p class="MsoBodyTextIndent" style="mso-margin-top-alt:0in;margin-right:0in;margin-bottom:0in;margin-left:.5in;margin-bottom:.0001pt;text-align:justify;text-indent:-.25in;mso-list:l1 level1 lfo1">
<![if !supportLists]><span style="font-size:11.0pt;font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:11.0pt;font-family:"Arial",sans-serif">Monitors facility needs, initiates maintenance and repair of department equipment in cooperation with the Facilities Manager. Maintains safe and secure public service
areas for staff and patrons in conjunction with the Security Manager.<o:p></o:p></span></p>
<p class="MsoBodyTextIndent" style="mso-margin-top-alt:0in;margin-right:0in;margin-bottom:0in;margin-left:.5in;margin-bottom:.0001pt;text-align:justify;text-indent:-.25in;mso-list:l1 level1 lfo1">
<![if !supportLists]><span style="font-size:11.0pt;font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:11.0pt;font-family:"Arial",sans-serif">Implements Library policies and procedures at the department level. Participates in policy revision and in the formulation of policies and procedures. Interprets
Library policies to staff and patrons with a patron-responsive management perspective.
<o:p></o:p></span></p>
<p class="MsoBodyTextIndent3" style="margin:0in;margin-bottom:.0001pt"><span style="font-size:11.0pt;font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-family:"Arial",sans-serif">Job Qualifications<o:p></o:p></span></b></p>
<p class="MsoListParagraphCxSpFirst" style="text-indent:-.25in;mso-list:l0 level1 lfo2">
<![if !supportLists]><span style="font-size:11.0pt;font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:11.0pt;font-family:"Arial",sans-serif">Ability to maintain effective relationships with community officials, leaders, organizations, the public, Library managers and staff.
<o:p></o:p></span></p>
<p class="MsoListParagraphCxSpMiddle" style="text-indent:-.25in;mso-list:l0 level1 lfo2">
<![if !supportLists]><span style="font-size:11.0pt;font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:11.0pt;font-family:"Arial",sans-serif">Ability to read, analyze, and interpret statistical data, general business periodicals, professional journals, policy and procedure manuals, and governmental regulations.
Ability to write reports and business correspondence clearly and informatively.
<o:p></o:p></span></p>
<p class="MsoListParagraphCxSpMiddle" style="text-indent:-.25in;mso-list:l0 level1 lfo2">
<![if !supportLists]><span style="font-size:11.0pt;font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:11.0pt;font-family:"Arial",sans-serif">Ability to effectively present information and respond to questions from staff, patrons, and members of the community individually and in a group setting.
<o:p></o:p></span></p>
<p class="MsoListParagraphCxSpMiddle" style="text-indent:-.25in;mso-list:l0 level1 lfo2">
<![if !supportLists]><span style="font-size:11.0pt;font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:11.0pt;font-family:"Arial",sans-serif">Ability to plan, schedule and oversee division operations and personnel.
<o:p></o:p></span></p>
<p class="MsoListParagraphCxSpMiddle" style="text-indent:-.25in;mso-list:l0 level1 lfo2">
<![if !supportLists]><span style="font-size:11.0pt;font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:11.0pt;font-family:"Arial",sans-serif">Knowledge of professional library principles, theories, concepts, policies and procedures. Knowledge of policies and procedures related to borrower services.<o:p></o:p></span></p>
<p class="MsoListParagraphCxSpMiddle" style="text-indent:-.25in;mso-list:l0 level1 lfo2">
<![if !supportLists]><span style="font-size:11.0pt;font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:11.0pt;font-family:"Arial",sans-serif">Knowledge and appreciation of literature, periodicals, audiovisual materials, web sites, social media, and other electronic media which constitute a diverse, current
and relevant collection. <o:p></o:p></span></p>
<p class="MsoListParagraphCxSpMiddle" style="text-indent:-.25in;mso-list:l0 level1 lfo2">
<![if !supportLists]><span style="font-size:11.0pt;font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:11.0pt;font-family:"Arial",sans-serif">Ability to prepare and administer budgets.
<o:p></o:p></span></p>
<p class="MsoListParagraphCxSpMiddle" style="text-indent:-.25in;mso-list:l0 level1 lfo2">
<![if !supportLists]><span style="font-size:11.0pt;font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:11.0pt;font-family:"Arial",sans-serif">Ability to model a competent and complete search strategy using both print and non-print information resources.
</span><span style="font-size:11.0pt;font-family:"Arial",sans-serif"><o:p></o:p></span></p>
<p class="MsoListParagraphCxSpMiddle" style="text-indent:-.25in;mso-list:l0 level1 lfo2">
<![if !supportLists]><span style="font-size:11.0pt;font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:11.0pt;font-family:"Arial",sans-serif">Knowledge of available and emerging technologies and</span><span style="font-size:11.0pt;font-family:"Arial",sans-serif"> their application to library services.
<o:p></o:p></span></p>
<p class="MsoListParagraphCxSpMiddle" style="text-indent:-.25in;mso-list:l0 level1 lfo2">
<![if !supportLists]><span style="font-size:11.0pt;font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:11.0pt;font-family:"Arial",sans-serif">Valid Ohio driver’s license, acceptable motor vehicle record, and continuous insurability required.
<o:p></o:p></span></p>
<p class="MsoListParagraphCxSpMiddle" style="text-indent:-.25in;mso-list:l0 level1 lfo2">
<![if !supportLists]><span style="font-size:11.0pt;font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:11.0pt;font-family:"Arial",sans-serif">MLS from an A.L.A. accredited program, minimum of three to five years of increasingly responsible experience in a public library setting at a professional level, and
supervisory experience preferred. <o:p></o:p></span></p>
<p class="MsoListParagraphCxSpLast" style="text-indent:-.25in;mso-list:l0 level1 lfo2">
<![if !supportLists]><span style="font-size:11.0pt;font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:11.0pt;font-family:"Arial",sans-serif">Some evenings and weekends are required.<o:p></o:p></span></p>
<p class="MsoNormal"><i><span style="font-family:"Arial",sans-serif"><o:p> </o:p></span></i></p>
<p class="MsoNormal"><i><span style="font-family:"Arial",sans-serif">The Dayton Metro Library is an Equal Opportunity Employer.<o:p></o:p></span></i></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><b><span style="font-family:"Arial",sans-serif">Compensation and Benefits</span></b><span style="font-family:"Arial",sans-serif">: Starting salary is $49,295 annually with an exceptional benefits package.<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.25in;text-autospace:none"><span style="font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><b><span style="font-family:"Arial",sans-serif">Application Process</span></b><span style="font-family:"Arial",sans-serif">: For first consideration, please submit a cover letter, resume, and contact information
for three employment references to Jennifer Kadel at </span><a href="mailto:careers@daytonmetrolibrary.org"><span style="font-family:"Arial",sans-serif">careers@daytonmetrolibrary.org</span></a><span style="font-family:"Arial",sans-serif"> by March 20, 2018.<o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:9.5pt;font-family:"Arial",sans-serif;color:#54585A">JENNIFER KADEL<o:p></o:p></span></b></p>
<p class="MsoNormal"><span style="font-size:9.5pt;font-family:"Arial",sans-serif;color:#54585A">Recruitment and Retention Manager<o:p></o:p></span></p>
<p class="MsoNormal"><a href="http://www.daytonmetrolibrary.org/"><span style="font-size:9.5pt;font-family:"Arial",sans-serif;color:#C00000">DaytonMetroLibrary.org</span></a><span style="font-size:9.5pt;font-family:"Arial",sans-serif;color:#C00000"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.5pt;font-family:"Arial",sans-serif;color:#54585A">P: 937.496.8588</span><span style="font-size:9.5pt;font-family:"Arial",sans-serif">
<span style="color:#C00000">·</span> <span style="color:#54585A">F: 937.496.4302</span><o:p></o:p></span></p>
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<p class="MsoNormal"><i><span style="font-size:9.5pt;font-family:"Arial",sans-serif;color:#C00000">“It is our choices that show what we truly are, far more than our abilities.”<o:p></o:p></span></i></p>
<p class="MsoNormal"><span style="font-size:9.5pt;font-family:"Arial",sans-serif;color:#C00000">-J.K. Rowling<o:p></o:p></span></p>
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