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<p class="MsoNormal"><img width="640" height="360" style="width:6.6666in;height:3.75in" id="Picture_x0020_1" src="cid:image001.jpg@01D3E13A.31EF1060"><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;color:black">Effective communication skills are central to our ability to work within the communities we serve, but some conversations can be very challenging. Whether you’ve struggled to talk about a sensitive
issue with a colleague, to ask your boss an uncomfortable question, to deliver unpopular news to staff members you supervise, or even to set appropriate boundaries with an inquisitive patron, you aren’t alone. Formulating something in your mind isn't the
same as verbalizing it effectively! So what can you do? Practice, practice, practice! Our workshop leaders will address communication traps and help you hone your skills in a supportive environment. <o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN" style="font-size:12.0pt;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><a href="https://www.ohionet.org/civicrm/event/info?id=452&reset=1"><b><span style="font-size:12.0pt">From Problem Patrons to Sensitive Subjects: Dealing with Difficult Conversations</span></b></a><b><span style="font-size:12.0pt;color:black"><o:p></o:p></span></b></p>
<p class="MsoNormal"><b><span style="font-size:12.0pt;color:black">Hands-On Workshop:</span></b><span style="font-size:12.0pt;color:black"> Monday, May 7<sup>th</sup> from 9:30 AM – 3:30 PM at OhioNET<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;color:black">Presenters: Dr. Miriam Matteson (Kent State University), Kate Porter & Pam Cole (Upper Arlington Public Library)<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN" style="font-size:12.0pt;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN" style="font-size:12.0pt;color:black">The schedule for the day will include an hour-long break for lunch on your own.</span><span style="font-size:12.0pt;color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><a name="_Hlk501011039"><span style="font-size:12.0pt;color:black"><o:p> </o:p></span></a></p>
<p class="MsoNormal"><span style="mso-bookmark:_Hlk501011039"><span style="font-size:12.0pt;color:black">Looking for more? Check out these upcoming webinars or head to the
</span></span><a href="http://www.ohionet.org/training-calendar"><span style="mso-bookmark:_Hlk501011039"><span style="font-size:12.0pt;color:#0563C1">OhioNET Training Calendar</span></span><span style="mso-bookmark:_Hlk501011039"></span></a><span style="mso-bookmark:_Hlk501011039"><span style="font-size:12.0pt;color:black">
for a full listing of all our upcoming learning opportunities.<o:p></o:p></span></span></p>
<p class="MsoNormal"><span style="mso-bookmark:_Hlk501011039"><span style="font-size:12.0pt;color:black"><o:p> </o:p></span></span></p>
<p class="MsoNormal"><span style="mso-bookmark:_Hlk501011039"><span style="font-size:12.0pt;color:black">If you find yourself with questions about this, or any of our other CE offerings, please don't hesitate to contact us (</span></span><a href="mailto:ohionet@ohionet.org"><span style="mso-bookmark:_Hlk501011039"><span style="font-size:12.0pt;color:#0563C1">ohionet@ohionet.org</span></span><span style="mso-bookmark:_Hlk501011039"></span></a><span style="mso-bookmark:_Hlk501011039"><span style="font-size:12.0pt;color:black">).
We're always happy to help!<o:p></o:p></span></span></p>
<p class="MsoNormal"><span style="mso-bookmark:_Hlk501011039"><span style="font-size:12.0pt;color:black"><o:p> </o:p></span></span></p>
<p class="MsoNormal"><span style="mso-bookmark:_Hlk501011039"><span style="font-size:12.0pt;color:black">“See” you soon,</span></span><span style="font-size:12.0pt;color:black"><o:p></o:p></span></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;background:white">
<span style="font-size:12.0pt;font-family:"Lucida Handwriting";color:#006FC9">Heidi
</span><span style="font-size:12.0pt;color:black"><o:p></o:p></span></p>
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<span style="font-size:12.0pt;font-family:"Lucida Handwriting";color:#006FC9"><br>
</span><span style="font-size:12.0pt;color:black">Heidi Beke-Harrigan, MLS, CPL<br>
Member Services Coordinator</span><span style="font-size:12.0pt;color:black"><br>
OhioNET | 1500 West Lane Ave | Columbus, OH 43221<br>
614-484-1068 | 800-686-8975, ext. 28<br>
<a href="mailto:heidib@ohionet.org"><span style="color:blue">heidib@ohionet.org</span></a> |
<a href="www.ohionet.org"><span style="color:blue">www.ohionet.org</span></a><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;background:white">
<b><span style="font-size:12.0pt;color:#538135">Connecting Libraries for Stronger Communities<o:p></o:p></span></b></p>
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