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<p><span style="color: #555555; font-size: 1 em; font-family: verdana, arial, sans-serif; !important;"><font color="#555555" face="verdana, arial, sans-serif" size="2">If this email does not display properly, use this link: <a href="https://swonlibraries.org/link.asp?e=oplinlist@lists.oplin.org&job=3626914&ymlink=320146539&finalurl=http%3A%2F%2Fswonlibraries%2Eorg%2Fnews%2F434605">http://swonlibraries.org/news/434605</a></font></span></p>
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<span style="color: #555555; font-size: 1 em; font-family: verdana, arial, sans-serif; !important;"><font color="#555555" face="verdana, arial, sans-serif" size="2"><strong>SWON is a nonprofit that serves libraries in Ohio, Indiana, and Kentucky</strong></font></span></p>
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<p style="text-align:center;"><a href="https://swonlibraries.org/link.asp?e=oplinlist@lists.oplin.org&job=3626914&ymlink=320146539&finalurl=http%3A%2F%2Fswonlibraries%2Eorg"><img alt="SWON Banner" src="http://swonlibraries.org/resource/resmgr/email/001common/small-skyline-CUTOUT.jpg" style="border-width: 0px; border-style: solid;" width="100%" /></a></p>
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<td style="text-align: right;"><a href="https://swonlibraries.org/link.asp?e=oplinlist@lists.oplin.org&job=3626914&ymlink=320146539&finalurl=https%3A%2F%2Fwww%2Edreamstime%2Ecom%2Frudi1976%5Finfo" style="color: #777777; text-decoration: none;"><span style="color: #777777; font-size: 1 em; font-family: verdana, arial, sans-serif; !important;"><font size="1">© Rudi1976</font></span></a></td>
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<p><span style="color: #555555; font-size: 1 em; font-family: verdana, arial, sans-serif; !important;"><font color="#555555" face="verdana, arial, sans-serif" size="4"><strong>Teen Reading Challenge - Last Chance to Sign Up! </strong></font></span></p>
<p><span style="color: #333333; font-size: 1 em; font-family: verdana, arial, sans-serif; !important;"><font color="#333333" face="verdana, arial, sans-serif" size="2">Need an excuse to read YA? Want to show off your reading skills? The Teen Reading Challenge is for you! As one of our most popular events, the Teen Reading Challenge encourages librarians and library staff to read materials for teens. What is the Teen Reading Challenge? Teams compete to see who has the best average of pages read during February and March! The top three teams will receive lovely prizes!</font></span></p>
<p><span style="color: #333333; font-size: 1 em; font-family: verdana, arial, sans-serif; !important;"><font color="#333333" face="verdana, arial, sans-serif" size="2">Want to join? First, you need to create a team of at least three people including yourself! Second, decide who the team captain will be for they are responsible for forwarding information about the challenge to their teammates. Finally, read! Any YA books or books with teen appeal will be logged using a team LibraryThing account. Only books read between February 1st and March 31st can count for this challenge. </font></span><span style="color: #333333; font-family: verdana, arial, sans-serif; font-size: small; background-color: #ffffff;">Please inform us of how many people are on your team when you sign-up as well as your team name.</span></p>
<p><span style="color: #333333; font-size: 1 em; font-family: verdana, arial, sans-serif; !important;"><font color="#333333" face="verdana, arial, sans-serif" size="2">The earlier you register, the sooner you can prepare for the challenge and receive your group LibraryThing account. We encourage you to create your teams as soon as possible.<strong> The deadline to form and register teams is January 25th</strong>. Please inform us of how many people are on your team when you sign-up as well as your team name! </font></span><span style="color: #333333; font-family: verdana, arial, sans-serif; font-size: small; background-color: #ffffff;">Email <a href="mailto:deanna@swonlibraries.org">deanna@swonlibraries.org</a> with this info and any questions you have. </span></p>
<p><span style="color: #333333; font-size: 1 em; font-family: verdana, arial, sans-serif; !important;"><font color="#333333" face="verdana, arial, sans-serif" size="2">More details and in-depth rules are located on this page: <a href="https://swonlibraries.org/link.asp?e=oplinlist@lists.oplin.org&job=3626914&ymlink=320146539&finalurl=https%3A%2F%2Fswon%2Eli%2FTRC2019">https://swon.li/TRC2019</a>. Reach out to me if you have any questions or you can send a general inquiry to the SWON Infobox (<a href="mailto:info@swonlibraries.org">info@swonlibraries.org</a>). We look forward to hearing from you. Good luck! </font></span><span style="color: #333333; font-size: 1 em; font-family: verdana, arial, sans-serif; !important;"><font color="#333333" face="verdana, arial, sans-serif" size="2">Last day to sign-up is January 25th. </font></span></p>
<p><span style="color: #555555; font-size: 1 em; font-family: verdana, arial, sans-serif; !important;"><font color="#555555" face="verdana, arial, sans-serif" size="2"><strong>Deanna Piña, MSLS<br />
CE Coordinator</strong></font></span><span style="color: #555555; font-size: 1 em; font-family: verdana, arial, sans-serif; !important;"><font color="#555555" face="verdana, arial, sans-serif" size="2"><strong>, SWON Libraries</strong></font></span></p>
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<p><span style="color: #555555; font-size: 1 em; font-family: verdana, arial, sans-serif; !important;"><font color="#555555" face="verdana, arial, sans-serif" size="3"><strong>PCI Webinar - Working with Angry Customer Behaviors</strong></font></span></p>
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<p><span style="color: #333333; font-size: 1 em; font-family: verdana, arial, sans-serif; !important;"><font color="#333333" face="verdana, arial, sans-serif" size="2">Oh yes…they’re out there and they’re coming to your library. Angry, nasty and even downright unreasonable customers on a mission to tell and show you how they feel. Their behaviors really are difficult! </font></span></p>
<p><span style="color: #333333; font-size: 1 em; font-family: verdana, arial, sans-serif; !important;"><font color="#333333" face="verdana, arial, sans-serif" size="2">The good news is that you can choose to not let them drag you down or ruin your day. And by using a few proven techniques and questions some of these angry customers could actually leave feeling better!</font></span></p>
<p><span style="color: #333333; font-size: 1 em; font-family: verdana, arial, sans-serif; !important;"><font color="#333333" face="verdana, arial, sans-serif" size="2">The Dealing with Angry Customer Behaviors webinar is an interactive program filled with practical and useful information that you’ll be using to more effectively handle your Angry Customers the next time they are in front of you!</font></span></p>
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<span style="color: #333333; font-size: 1 em; font-family: verdana, arial, sans-serif; !important;"><font color="#333333" face="verdana, arial, sans-serif" size="2"><strong><a href="https://swonlibraries.org/link.asp?e=oplinlist@lists.oplin.org&job=3626914&ymlink=320146539&finalurl=https%3A%2F%2Fswonlibraries%2Eorg%2Fevents%2FEventDetails%2Easpx%3Fid%3D1176205%26group%3D">Working with Angry Customer Behaviors</a></strong><br />
<b>FREE</b> for employees of <a href="https://swonlibraries.org/link.asp?e=oplinlist@lists.oplin.org&job=3626914&ymlink=320146539&finalurl=http%3A%2F%2Fswonlibraries%2Eorg%2F%3Fpage%3Dsupporting%5Fmembers">Supporting Member Institutions</a><br />
$15 for members in our <a href="https://swonlibraries.org/link.asp?e=oplinlist@lists.oplin.org&job=3626914&ymlink=320146539&finalurl=http%3A%2F%2Fswonlibraries%2Eorg%2F%3Fpage%3Dmembership">Ohio service area</a><br />
$20 for everyone else<br />
<strong>2/20/2019 </strong>- Online</font></span></p>
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<p><span style="color: #555555; font-size: 1 em; font-family: verdana, arial, sans-serif; !important;"><font color="#555555" face="verdana, arial, sans-serif" size="3"><strong>SWON Level-Up Lab: Roll for Initiative! Why you should have D&D at your library</strong></font></span></p>
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<p><span style="color: #333333; font-size: 1 em; font-family: verdana, arial, sans-serif; !important;"><font color="#333333" face="verdana, arial, sans-serif" size="2">Attend this popular Level-Up Lab to learn about the roleplaying game Dungeons & Dragons. For the first hour, you'll hear about the history of the game, the skills it imparts to the players, and how you can run a D&D program at your very own library. In the second hour, the participants will play D&D to get a feel for the game and see the mechanics of what makes it work. Don't be shy if you have never seen D&D before, all levels of experience are welcome at this lab!</font></span></p>
<p><span style="color: #333333; font-size: 1 em; font-family: verdana, arial, sans-serif; !important;"><font color="#333333" face="verdana, arial, sans-serif" size="2">If you need to cancel your registration or would like to be placed on the wait list, please contact <a href="mailto:Deanna@swonlibraries.org">Deanna@swonlibraries.org</a>.</font></span></p>
<p><span style="color: #333333; font-size: 1 em; font-family: verdana, arial, sans-serif; !important;"><font color="#333333" face="verdana, arial, sans-serif" size="2">Interested in this event, but it's full or at an inconvenient time? We have another listing for May 16th, check it out by <a href="https://swonlibraries.org/link.asp?e=oplinlist@lists.oplin.org&job=3626914&ymlink=320146539&finalurl=https%3A%2F%2Fswonlibraries%2Eorg%2Fevents%2FEventDetails%2Easpx%3Fid%3D1182316%26group%3D">clicking here</a>.</font></span></p>
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<span style="color: #333333; font-size: 1 em; font-family: verdana, arial, sans-serif; !important;"><font color="#333333" face="verdana, arial, sans-serif" size="2"><strong><a href="https://swonlibraries.org/link.asp?e=oplinlist@lists.oplin.org&job=3626914&ymlink=320146539&finalurl=https%3A%2F%2Fswonlibraries%2Eorg%2Fevents%2FEventDetails%2Easpx%3Fid%3D1177052">D&D at Your Library</a></strong><br />
<b>FREE</b><br />
<strong>3/7/2019 </strong>- SWON Libraries Conference Room<br />
10250 Alliance Rd<br />
Next to Suite 115<br />
Blue Ash, Ohio 45242</font></span></p>
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<p><span style="color: #333333; font-size: 1 em; font-family: verdana, arial, sans-serif; !important;"><font color="#333333" face="verdana, arial, sans-serif" size="4"><strong>Coming up on the Calendar...</strong></font></span></p>
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<p><span style="color: #555555; font-size: 1 em; font-family: verdana, arial, sans-serif; !important;"><font color="#555555" face="verdana, arial, sans-serif" size="2"><em>Please register for SWON & PCI events by the Friday before they take place</em></font></span></p>
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<td><span style="color: #333333; font-size: 1 em; font-family: verdana, arial, sans-serif; !important;"><font color="#333333" face="verdana, arial, sans-serif" size="2"><!--Event: Free Webinar--> </font></span>
<p><span style="color: #333333; font-size: 1 em; font-family: verdana, arial, sans-serif; !important;"><font color="#333333" face="verdana, arial, sans-serif" size="2"><strong><a href="https://swonlibraries.org/link.asp?e=oplinlist@lists.oplin.org&job=3626914&ymlink=320146539&finalurl=https%3A%2F%2Fswonlibraries%2Eorg%2Fevents%2FEventDetails%2Easpx%3Fid%3D1157638">PCI Webinar - Spanish Storytime: Where to Start and How to Do It </a> </strong><br />
<strong>Cost: </strong><br />
FREE for employees of <a href="https://swonlibraries.org/link.asp?e=oplinlist@lists.oplin.org&job=3626914&ymlink=320146539&finalurl=http%3A%2F%2Fswonlibraries%2Eorg%2F%3Fpage%3Dsupporting%5Fmembers">Supporting Member Institutions</a><br />
$15 for members in our <a href="https://swonlibraries.org/link.asp?e=oplinlist@lists.oplin.org&job=3626914&ymlink=320146539&finalurl=http%3A%2F%2Fswonlibraries%2Eorg%2F%3Fpage%3Dmembership">Ohio service area</a><br />
$20 for everyone else<br />
<strong>2/6/2019 </strong> - Online</font></span></p>
<span style="color: #333333; font-size: 1 em; font-family: verdana, arial, sans-serif; !important;"><font color="#333333" face="verdana, arial, sans-serif" size="2"> </font></span>
<p><span style="color: #333333; font-size: 1 em; font-family: verdana, arial, sans-serif; !important;"><font color="#333333" face="verdana, arial, sans-serif" size="2"><strong><a href="https://swonlibraries.org/link.asp?e=oplinlist@lists.oplin.org&job=3626914&ymlink=320146539&finalurl=http%3A%2F%2Fwww%2Ewebjunction%2Eorg%2Fevents%2Fwebjunction%2Ehtml">SWON Webinar - 4C for Children: Who we are, what we do</a></strong><br />
<strong>Cost: </strong><br />
FREE for employees of <a href="https://swonlibraries.org/link.asp?e=oplinlist@lists.oplin.org&job=3626914&ymlink=320146539&finalurl=http%3A%2F%2Fswonlibraries%2Eorg%2F%3Fpage%3Dsupporting%5Fmembers">Supporting Member Institutions</a><br />
$15 for members in our <a href="https://swonlibraries.org/link.asp?e=oplinlist@lists.oplin.org&job=3626914&ymlink=320146539&finalurl=http%3A%2F%2Fswonlibraries%2Eorg%2F%3Fpage%3Dmembership">Ohio service area</a><br />
$20 for everyone else<br />
<strong>2/14/2019 </strong>- Online<br />
<br />
<strong><a href="https://swonlibraries.org/link.asp?e=oplinlist@lists.oplin.org&job=3626914&ymlink=320146539&finalurl=https%3A%2F%2Fswonlibraries%2Eorg%2Fevents%2FEventDetails%2Easpx%3Fid%3D1184227%26group%3D">HRDQ-U - Courageous Leadership: How to Build Backbone, Boost Performance, and Get Results</a></strong><br />
<strong>FREE </strong>(an HRDQ-U event)<br />
<strong>2/20/2019 </strong>- Online<br />
<br />
<strong><a href="https://swonlibraries.org/link.asp?e=oplinlist@lists.oplin.org&job=3626914&ymlink=320146539&finalurl=https%3A%2F%2Fswonlibraries%2Eorg%2Fevents%2FEventDetails%2Easpx%3Fid%3D1174266%26group%3D">ALSC Webinar - Reading Life Between the Lines: Using Children's Literature for Tough Conversations</a> </strong><br />
<strong>Free </strong>(an ALSC event)<br />
<strong>2/26/2019 </strong>- Online</font></span><br />
<span style="color: #333333; font-size: 1 em; font-family: verdana, arial, sans-serif; !important;"><font color="#333333" face="verdana, arial, sans-serif" size="2"><!--Event: PCI Webinar--> </font></span></p>
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<span style="color: #333333; font-family: verdana, arial, sans-serif; font-size: small; background-color: #ffffff;"><a href="https://swonlibraries.org/link.asp?e=oplinlist@lists.oplin.org&job=3626914&ymlink=320146539&finalurl=http%3A%2F%2Fswonlibraries%2Eorg%2Fevents%2FEventDetails%2Easpx%3Fid%3D1157868">Spring Summer Reading Program Workshop 2018 - A Universe of Stories </a></span><br style="color: #333333; font-family: verdana, arial, sans-serif; font-size: small; background-color: #ffffff;" />
<span style="color: #333333; font-family: verdana, arial, sans-serif; font-size: small; background-color: #ffffff;"><strong>3/14/2019</strong> - West Chester Township, OH</span><br style="color: #333333; font-family: verdana, arial, sans-serif; font-size: small; background-color: #ffffff;" />
<br style="color: #333333; font-family: verdana, arial, sans-serif; font-size: small; background-color: #ffffff;" />
<a href="https://swonlibraries.org/link.asp?e=oplinlist@lists.oplin.org&job=3626914&ymlink=320146539&finalurl=http%3A%2F%2Fswonlibraries%2Eorg%2Fevents%2FEventDetails%2Easpx%3Fid%3D1163434"><span style="color: #333333; font-family: verdana, arial, sans-serif; font-size: small; background-color: #ffffff;">Computers in Libraries 2019 </span></a><br style="color: #333333; font-family: verdana, arial, sans-serif; font-size: small; background-color: #ffffff;" />
<span style="color: #333333; font-family: verdana, arial, sans-serif; font-size: small; background-color: #ffffff;"><strong>3/26/2019 to 3/28/2019</strong> - Arlington, VA</span><br style="color: #333333; font-family: verdana, arial, sans-serif; font-size: small; background-color: #ffffff;" />
<br style="color: #333333; font-family: verdana, arial, sans-serif; font-size: small; background-color: #ffffff;" />
<a href="https://swonlibraries.org/link.asp?e=oplinlist@lists.oplin.org&job=3626914&ymlink=320146539&finalurl=http%3A%2F%2Fswonlibraries%2Eorg%2Fevents%2FEventDetails%2Easpx%3Fid%3D1158888%26group%3D"><span style="color: #333333; font-family: verdana, arial, sans-serif; font-size: small; background-color: #ffffff;">4th Annual Nonfiction Read-In + Graphic Novels </span></a><br style="color: #333333; font-family: verdana, arial, sans-serif; font-size: small; background-color: #ffffff;" />
<span style="color: #333333; font-family: verdana, arial, sans-serif; font-size: small; background-color: #ffffff;"><strong>4/4/2019</strong> - Erlanger, KY</span><br style="color: #333333; font-family: verdana, arial, sans-serif; font-size: small; background-color: #ffffff;" />
<br style="color: #333333; font-family: verdana, arial, sans-serif; font-size: small; background-color: #ffffff;" />
<a href="https://swonlibraries.org/link.asp?e=oplinlist@lists.oplin.org&job=3626914&ymlink=320146539&finalurl=http%3A%2F%2Fswonlibraries%2Eorg%2Fevents%2FEventDetails%2Easpx%3Fid%3D1169414%26group%3D"><span style="color: #333333; font-family: verdana, arial, sans-serif; font-size: small; background-color: #ffffff;">SWON Spring 2019 Membership Meeting </span></a><br style="color: #333333; font-family: verdana, arial, sans-serif; font-size: small; background-color: #ffffff;" />
<span style="color: #333333; font-family: verdana, arial, sans-serif; font-size: small; background-color: #ffffff;"><strong>4/30/2019</strong> - The Hamilton Clermont Cooperative</span><br style="color: #333333; font-family: verdana, arial, sans-serif; font-size: small; background-color: #ffffff;" />
<span style="color: #333333; font-family: verdana, arial, sans-serif; font-size: small; background-color: #ffffff;">1007 Cottonwood Dr</span><br style="color: #333333; font-family: verdana, arial, sans-serif; font-size: small; background-color: #ffffff;" />
<span style="color: #333333; font-family: verdana, arial, sans-serif; font-size: small; background-color: #ffffff;">Loveland, Ohio 45103</span><span style="color: #333333; font-family: verdana, arial, sans-serif; font-size: small; background-color: #ffffff;"></span></p>
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