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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal" align="center" style="text-align:center"><span style="font-size:7.5pt;font-family:"Verdana",sans-serif;color:#666666"><a href="http://neo-rls.org/v_newsletters/newsletter_5376479.htm">Difficulty viewing this email? Click here...</a>
<o:p></o:p></span></p>
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<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="620" style="width:372.0pt">
<tbody>
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<td width="403" valign="top" style="width:241.8pt;background:white;padding:0in 0in 0in 0in;word-wrap: break-word">
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<p class="MsoNormal"><span style="color:white"><img border="0" width="620" height="110" id="_x0000_i1025" src="cid:image001.jpg@01D4F385.8D02D500"><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Verdana",sans-serif;color:white">NEONews April 15, 2019<o:p></o:p></span></p>
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<td width="271" valign="top" style="width:162.75pt;background:white;padding:6.0pt 0in 0in 0in;word-wrap: break-word" id="column1">
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<div style="border:solid white 1.0pt;padding:0in 0in 0in 0in;margin-bottom:7.5pt">
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<h4 style="margin:0in;margin-bottom:.0001pt;background:#0898DA"><a name="Q84276131"></a><span style="font-size:10.5pt;font-family:"Verdana",sans-serif;color:#030303">Weekly Update<o:p></o:p></span></h4>
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<div style="margin-left:2.25pt;margin-top:2.25pt;margin-right:2.25pt;margin-bottom:2.25pt">
<div>
<ul type="disc">
<li class="MsoNormal" style="color:#030303;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level1 lfo1">
<span style="font-size:9.0pt;font-family:"Verdana",sans-serif"><a href="#Q145401793"><span style="color:#030303">A Note from the Executive Director</span></a><o:p></o:p></span></li><li class="MsoNormal" style="color:#030303;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level1 lfo1">
<span style="font-size:9.0pt;font-family:"Verdana",sans-serif"><a href="#Q146824201"><span style="color:#030303">Time to Register for May and June</span></a><o:p></o:p></span></li><li class="MsoNormal" style="color:#030303;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level1 lfo1">
<span style="font-size:9.0pt;font-family:"Verdana",sans-serif"><a href="#Q146826645"><span style="color:#030303">ALAO Extends Call for Proposals</span></a><o:p></o:p></span></li><li class="MsoNormal" style="color:#030303;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level1 lfo1">
<span style="font-size:9.0pt;font-family:"Verdana",sans-serif"><a href="#Q146829089"><span style="color:#030303">Gripes, Grumbles and Grievances</span></a><o:p></o:p></span></li><li class="MsoNormal" style="color:#030303;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level1 lfo1">
<span style="font-size:9.0pt;font-family:"Verdana",sans-serif"><a href="#Q110319395"><span style="color:#030303">Continuing Education to Print and Share</span></a><o:p></o:p></span></li><li class="MsoNormal" style="color:#030303;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level1 lfo1">
<span style="font-size:9.0pt;font-family:"Verdana",sans-serif"><a href="#Q146822979"><span style="color:#030303">Wanted: Emerging Tech Poster Presenters</span></a><o:p></o:p></span></li><li class="MsoNormal" style="color:#030303;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level1 lfo1">
<span style="font-size:9.0pt;font-family:"Verdana",sans-serif"><a href="#Q146825423"><span style="color:#030303">Emerging Tech Symposium</span></a><o:p></o:p></span></li><li class="MsoNormal" style="color:#030303;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level1 lfo1">
<span style="font-size:9.0pt;font-family:"Verdana",sans-serif"><a href="#Q146827867"><span style="color:#030303">Don't Miss a Network</span></a><o:p></o:p></span></li><li class="MsoNormal" style="color:#030303;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level1 lfo1">
<span style="font-size:9.0pt;font-family:"Verdana",sans-serif"><a href="#Q146830311"><span style="color:#030303">A Couple More Volunteers Needed</span></a><o:p></o:p></span></li></ul>
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<div style="border:solid white 1.0pt;padding:0in 0in 0in 0in;margin-bottom:7.5pt">
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<h4 style="margin:0in;margin-bottom:.0001pt;background:#0898DA"><a name="Q110319395"></a><span style="font-size:10.5pt;font-family:"Verdana",sans-serif;color:#030303">Continuing Education to Print and Share
<o:p></o:p></span></h4>
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<p class="MsoNormal"><span style="font-size:8.5pt;font-family:"Verdana",sans-serif;color:#030303">The
<strong><i><span style="font-family:"Verdana",sans-serif"><a href="https://www.neo-rls.org/docs/NEO-RLS_CE_Program_Guide_0119-0619.pdf">Winter/Spring CE Guide</a></span></i></strong><em><span style="font-family:"Verdana",sans-serif">
</span></em>that lists all the workshops, webinars and network meetings for January - June 2019 is available. Be sure to share this with your staff. Please let us know if you would like a printed and bound copy mailed to you. In addition, here
<strong><span style="font-family:"Verdana",sans-serif"> </span></strong>is the one-page <strong><span style="font-family:"Verdana",sans-serif">
<a href="https://www.neo-rls.org/docs/0419_NEO-RLS_CE.pdf">CE @ a Glance</a></span></strong>. </span><span style="font-size:9.0pt;font-family:"Verdana",sans-serif;color:#030303"><o:p></o:p></span></p>
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<h4 style="margin:0in;margin-bottom:.0001pt;background:#0898DA"><a name="Q146822979"></a><span style="font-size:10.5pt;font-family:"Verdana",sans-serif;color:#030303">Wanted: Emerging Tech Poster Presenters
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<p class="MsoNormal"><span style="font-size:8.5pt;font-family:"Verdana",sans-serif;color:#030303">Showcase your innovative tech projects and ideas at the 2019 Emerging Tech Symposium! This year's theme is AR/VR - Immersive Realities, but your poster can be
about anything related to emerging tech. Feature your library’s cool tech programming and events with a traditional poster or feel free to get creative! Email
<a href="mailto:holly.klingler@neo-rls.org">holly.klingler@neo-rls.org</a> to participate.<br>
<br>
Read more about the event: <a href="https://bit.ly/2UEqPe3?fbclid=IwAR3Scq9UbRiGbqwRlzINE47U_KwI-_FPovMrEyOIzie24ksp6vn_4R-28GQ" target="_blank">
http://bit.ly/2UEqPe3 </a></span><span style="font-size:9.0pt;font-family:"Verdana",sans-serif;color:#030303"><br>
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<h4 style="margin:0in;margin-bottom:.0001pt;background:#0898DA"><a name="Q146825423"></a><span style="font-size:10.5pt;font-family:"Verdana",sans-serif;color:#030303">Emerging Tech Symposium
<o:p></o:p></span></h4>
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<div style="margin-left:2.25pt;margin-top:2.25pt;margin-right:2.25pt;margin-bottom:2.25pt">
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<p class="MsoNormal"><strong><span style="font-size:9.0pt;font-family:"Verdana",sans-serif;color:#030303"><a href="https://mms.neo-rls.org/Calendar/moreinfo_responsive.php?eventid=51193&org_id=NEOL">Thursday, June 6, 2019
</a></span></strong><b><span style="font-size:9.0pt;font-family:"Verdana",sans-serif;color:#030303"><br>
<strong><span style="font-family:"Verdana",sans-serif">Opening Session:</span></strong></span></b><span style="font-size:9.0pt;font-family:"Verdana",sans-serif;color:#030303"><br>
<b id="docs-internal-guid-b216f1a6-7fff-e071-f1c9-3212110c6526">Beyond Reality: Expanding Your Library’s Services to the Virtual
</b><br>
It’s no longer sufficient to build library services around the real world. Technology is enabling an entirely new set of worlds for libraries and our communities to explore and build, through the emergence of expanded reality technologies. Augmented, virtual,
and mixed reality comprise expanded reality -- collectively, they represent new modes for people to learn, experience, interact with, and explore knowledge, places, and activities that would otherwise be inaccessible. What should libraries be doing today to
aid their users in these areas? What are the medium- and longer-term plans we should be making? And what in this brave new world might give us pause?
<br>
Learning Objectives: <o:p></o:p></span></p>
<ul type="disc">
<li class="MsoNormal" style="color:#030303;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l3 level1 lfo2">
<span style="font-size:9.0pt;font-family:"Verdana",sans-serif">Attendees will learn what their libraries can do now to get started<o:p></o:p></span></li><li class="MsoNormal" style="color:#030303;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l3 level1 lfo2">
<span style="font-size:9.0pt;font-family:"Verdana",sans-serif">Attendees will learn what they can do to prepare for the near future<o:p></o:p></span></li></ul>
<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Verdana",sans-serif;color:#030303"><img border="0" width="100" id="_x0000_i1026" src="http://neo-rls.org/photos/51153_04152019094048.jpg"><br>
Presenter<strong><span style="font-family:"Verdana",sans-serif">:</span></strong> <br>
<em><span style="font-family:"Verdana",sans-serif">Ken Varnum </span></em> is senior program manager at the University of Michigan Library. In this role, he is responsible for the library’s discovery systems, document delivery and link resolver interfaces,
and the library’s evolving and emerging analytics infrastructure. Over his two decades working with public-facing technology in academic, corporate, and special libraries, he has gained a deep appreciation and understanding of the need to tailor systems and
interfaces to the local user base. A frequent speaker and author, Varnum presents and writes about discovery systems, library analytics, and technology.
<o:p></o:p></span></p>
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<h4 style="margin:0in;margin-bottom:.0001pt;background:#0898DA"><a name="Q146827867"></a><span style="font-size:10.5pt;font-family:"Verdana",sans-serif;color:#030303">Don't Miss a Network
<o:p></o:p></span></h4>
</div>
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<p class="MsoNormal"><span style="font-size:8.5pt;font-family:"Verdana",sans-serif;color:#030303"><a href="https://mms.neo-rls.org/Calendar/moreinfo_responsive.php?eventid=52341&org_id=NEOL">Construction and Facilities Network Meeting-Focused on Architectural
Design Process </a><br>
5/16/2019 -<br>
Twinsburg Public Library<br>
<br>
<a href="https://mms.neo-rls.org/Calendar/moreinfo_responsive.php?eventid=52234&org_id=NEOL">Academic Library Directors' Networking Meeting
</a><br>
6/7/2019 -Cleveland Institute of Art<br>
<br>
<a href="https://mms.neo-rls.org/Calendar/moreinfo_responsive.php?eventid=52233&org_id=NEOL">Fiscal Officers and Human Resources Network Meeting
</a><br>
6/21/2019 -<br>
Westlake Porter Public Library</span><span style="font-size:9.0pt;font-family:"Verdana",sans-serif;color:#030303"><o:p></o:p></span></p>
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<h4 style="margin:0in;margin-bottom:.0001pt;background:#0898DA"><a name="Q146830311"></a><span style="font-size:10.5pt;font-family:"Verdana",sans-serif;color:#030303">A Couple More Volunteers Needed
<o:p></o:p></span></h4>
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<p class="MsoNormal"><span style="font-size:8.5pt;font-family:"Verdana",sans-serif;color:#030303">We need people interested in creating, overseeing and monitoring NEO-RLS awards. Please contact
<a href="mailto:betsy.lantz@neo-rls.org">Betsy Lantz</a> or <a href="mailto:kimg@kinsmanlibrary.org">
Kim Garrett</a> for more information.</span><span style="font-size:9.0pt;font-family:"Verdana",sans-serif;color:#030303"><o:p></o:p></span></p>
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<h4 style="margin:0in;margin-bottom:.0001pt;background:#0898DA"><a name="Q145401793"></a><span style="font-size:10.5pt;font-family:"Verdana",sans-serif;color:#030303">A Note from the Executive Director
<o:p></o:p></span></h4>
</div>
<div style="margin-left:2.25pt;margin-top:2.25pt;margin-right:2.25pt;margin-bottom:2.25pt">
<div id="118983">
<p class="MsoNormal"><span style="font-size:8.5pt;font-family:"Verdana",sans-serif"><img border="0" width="100" id="_x0000_i1027" src="https://neo-rls.org/photos/50177_03042019090623.jpg">I’m excited to announce that the State Library of Ohio has awarded $500
to NEO-RLS to use as one-time project support money for a collaboration that is developed out of the
<strong><span style="font-family:"Verdana",sans-serif"><a href="https://mms.neo-rls.org/Calendar/moreinfo.php?eventid=51155"><span style="color:#33CC99">Collaboration Connection: Planting the seeds to building successful community partnerships
</span></a></span></strong>program on May 2<sup>nd </sup>! Projects that are initiated during the afternoon of that day will be judged based on specified criteria and one will be eligible for the $500. Right now we have attendees from public libraries, an
academic library, and a heritage society. What do you have to offer another library and what might they have to offer you that will get that special project off the ground? Who can you partner with in order to make your funding proposal more attractive to
a foundation or other granting agency? And, how do you make certain that you have your bases covered in that all-important Memorandum of Agreement? Come join us for this informative and interactive program co-sponsored by NEO-RLS and the Academic Library
Association of Ohio’s Programing, Outreach, and Marketing Interest Group. I am excited to see what will happen when we think outside the box about our partnerships. I hope to see you on May 2
<sup>nd</sup>! <br>
<br>
<em><span style="font-family:"Verdana",sans-serif">Betsy Lantz</span></em></span><span style="font-size:9.0pt;font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
</div>
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<div id="title_content_120147">
<h4 style="margin:0in;margin-bottom:.0001pt;background:#0898DA"><a name="Q146824201"></a><span style="font-size:10.5pt;font-family:"Verdana",sans-serif;color:#030303">Time to Register for May and June
<o:p></o:p></span></h4>
</div>
<div style="margin-left:2.25pt;margin-top:2.25pt;margin-right:2.25pt;margin-bottom:2.25pt">
<div id="120147">
<p style="mso-margin-top-alt:3.75pt;margin-right:0in;margin-bottom:3.75pt;margin-left:0in">
<span style="font-size:8.5pt;font-family:"Verdana",sans-serif"><a href="http://mms.neo-rls.org/Calendar/moreinfo.php?eventid=52424"><b>Reference Reboot: Refreshing Your Reference Interview and Information Searching Skills
</b><b><span style="color:red">[Archive] </span></b></a><br>
04/15/2019<br>
<a href="http://mms.neo-rls.org/Calendar/moreinfo.php?eventid=51158"><b>Play Your Way to Literacy Through STEM and Musical Madness!
</b></a><br>
04/16/2019- 04/17/2019<br>
<a href="http://mms.neo-rls.org/Calendar/moreinfo.php?eventid=52075"><b>Weed 'em and Reap: Readers Advisory Benefits of Fiction Weeding</b></a><br>
04/17/2019<br>
<a href="http://mms.neo-rls.org/Calendar/moreinfo.php?eventid=50997"><b>Increase Library Usage Through Strategic Merchandising
</b></a><br>
04/18/2019<br>
<a href="http://mms.neo-rls.org/Calendar/moreinfo.php?eventid=52426"><b>Navigating Ohio's Library Organizations
</b><b><span style="color:red">[Archive] </span></b></a><br>
04/19/2019<br>
<a href="http://mms.neo-rls.org/Calendar/moreinfo.php?eventid=52425"><b>Beyond Rosetta Stone: How Libraries Can Support English Language Learners
</b><b><span style="color:red">[Archive] </span></b></a><br>
04/22/2019<br>
<a href="http://mms.neo-rls.org/Calendar/moreinfo.php?eventid=52429"><b>A Firm Grasp: The Nonverbals of Influential Leaders
</b><b><span style="color:red">[Archive] </span></b></a><br>
04/26/2019 <br>
<a href="http://mms.neo-rls.org/Calendar/moreinfo.php?eventid=52423"><b>Programming for Intellectual and Developmental Disabilities
</b><b><span style="color:red">[Archive] </span></b></a><br>
04/29/2019<br>
<a href="http://mms.neo-rls.org/Calendar/moreinfo.php?eventid=51174"><b>Myers Briggs Communication</b></a><br>
04/30/2019<br>
<a href="http://mms.neo-rls.org/Calendar/moreinfo.php?eventid=51093"><b>Serving Forgotten Patrons: Libraries in the Fight Against Alzheimer's Dementia
</b></a><br>
05/01/2019<br>
<strong><span style="font-family:"Verdana",sans-serif"><a href="http://mms.neo-rls.org/Calendar/moreinfo.php?eventid=51155"><span style="color:#33CC99">Collaboration Connection: Planting the seeds to building successful community partnerships
</span></a></span></strong><b><br>
<strong><span style="font-family:"Verdana",sans-serif;color:#33CC99">05/02/2019</span></strong></b><br>
<a href="http://mms.neo-rls.org/Calendar/moreinfo.php?eventid=51156"><b>A Day for Public Service</b></a>
<br>
05/08/2019<br>
<strong><span style="font-family:"Verdana",sans-serif"><a href="http://mms.neo-rls.org/Calendar/moreinfo.php?eventid=51160"><span style="color:#33CC99">Gripes, Grumbles and Grievances: Improving Labor-Management Relations through Effective Communication and
Grievance Processing </span></a></span></strong><b><br>
<strong><span style="font-family:"Verdana",sans-serif;color:#33CC99">05/09/2019</span></strong></b><br>
<a href="http://mms.neo-rls.org/Calendar/moreinfo.php?eventid=51177"><b>RDA in Practice: Enrichment vs. Original Cataloging</b></a><br>
05/14/2019<br>
<a href="http://mms.neo-rls.org/Calendar/moreinfo.php?eventid=50994"><b>Free Tools for Working with Graphics and the Web</b></a><br>
05/15/2019<br>
<a href="http://mms.neo-rls.org/Calendar/moreinfo.php?eventid=51149"><b>Early Literacy 101-An Ohio Ready to Read Workshop</b></a><br>
05/16/2019<br>
<a href="http://mms.neo-rls.org/Calendar/moreinfo.php?eventid=52341"><b>Construction and Facilities Network Meeting-Focused on Architectural Design Process
</b></a><br>
05/16/2019 <br>
<a href="http://mms.neo-rls.org/Calendar/moreinfo.php?eventid=51194"><b>2019 Directors' Retreat: Steps to Stress Free Leadership</b></a><br>
05/22/2019- 05/23/2019<br>
<a href="http://mms.neo-rls.org/Calendar/moreinfo.php?eventid=51095"><b>HR Stuff that Every Supervisor Should Know</b>
</a><br>
06/05/2019<br>
<strong><span style="font-family:"Verdana",sans-serif"><a href="http://mms.neo-rls.org/Calendar/moreinfo.php?eventid=51193"><span style="color:#33CC99">2019 Emerging Tech Symposium: AR/VR- Immersive Realities</span></a></span></strong><b><br>
<strong><span style="font-family:"Verdana",sans-serif;color:#33CC99">06/06/2019</span></strong></b><br>
<a href="http://mms.neo-rls.org/Calendar/moreinfo.php?eventid=52234"><b>Academic Library Directors' Networking Meeting
</b></a><br>
06/07/2019<br>
<a href="http://mms.neo-rls.org/Calendar/moreinfo.php?eventid=51096"><b>Creating a Resume Review Program for Your Library</b></a><br>
06/11/2019<br>
<a href="http://mms.neo-rls.org/Calendar/moreinfo.php?eventid=51154"><b>Caring for the Mind
</b></a><br>
06/12/2019 <br>
<a href="http://mms.neo-rls.org/Calendar/moreinfo.php?eventid=51161"><b>Day for Circ Staff: It's All About Myers Briggs and Working as a Team</b></a><br>
06/13/2019</span><span style="font-size:9.0pt;font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
</div>
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<div style="border:solid white 1.0pt;padding:0in 0in 0in 0in;margin-bottom:7.5pt">
<div id="title_content_120149">
<h4 style="margin:0in;margin-bottom:.0001pt;background:#0898DA"><a name="Q146826645"></a><span style="font-size:10.5pt;font-family:"Verdana",sans-serif;color:#030303">ALAO Extends Call for Proposals
<o:p></o:p></span></h4>
</div>
<div style="margin-left:2.25pt;margin-top:2.25pt;margin-right:2.25pt;margin-bottom:2.25pt">
<div id="120149">
<p class="MsoNormal"><span style="font-size:8.5pt;font-family:"Verdana",sans-serif">The Academic Library Association of Ohio (ALAO) conference planning committee invites you to submit proposals for the 45th Annual Conference,
<strong><span style="font-family:"Verdana",sans-serif">Libraries Speak Up! Advocate. Collaborate. Educate.
</span></strong>, which will highlight the myriad ways we respectfully, effectively, and equitably speak up for our profession, our libraries, and our patrons through advocacy, collaboration, and education. All facets of the library community are invited to
submit a presentation from public and technical services to librarians, staff, and students. Proposal formats include posters, roundtables, and 45-minute presentations.
<br>
<strong><span style="font-family:"Verdana",sans-serif">Conference Date:</span></strong> October 18, 2019<br>
<strong><span style="font-family:"Verdana",sans-serif">Conference Location: </span>
</strong> Nationwide Hotel & Conference Center in Columbus, Ohio<br>
<em><b><span style="font-family:"Verdana",sans-serif">Submission Deadline: <s>April 12, 2019</s> DEADLINE EXTENDED: April 26, 2019</span></b></em><br>
<strong><span style="font-family:"Verdana",sans-serif">Submission Form:</span></strong>
<a href="https://urldefense.proofpoint.com/v2/url?u=https-3A__goo.gl_forms_8Ju2s7ezbsKqv4bz2&d=DwMFAg&c=3buyMx9JlH1z22L_G5pM28wz_Ru6WjhVHwo-vpeS0Gk&r=CiSNLA9RKpFrzoSuNX7KU5K_amcpD5SgbeDo2gjKV9g&m=EL2rWfqOZBW885p7LDRYtAs-IqINGXyEXZ8pcgSQNZQ&s=wzGbbhNmBei-Z_dqRR3jVNxKZg-pErJ2MdQBVTd_rGc&e=" target="_blank">
https://goo.gl/forms/8Ju2s7ezbsKqv4bz2 </a></span><span style="font-size:9.0pt;font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
</div>
</div>
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<div style="border:solid white 1.0pt;padding:0in 0in 0in 0in;margin-bottom:7.5pt">
<div id="title_content_120151">
<h4 style="margin:0in;margin-bottom:.0001pt;background:#0898DA"><a name="Q146829089"></a><span style="font-size:10.5pt;font-family:"Verdana",sans-serif;color:#030303">Gripes, Grumbles and Grievances
<o:p></o:p></span></h4>
</div>
<div style="margin-left:2.25pt;margin-top:2.25pt;margin-right:2.25pt;margin-bottom:2.25pt">
<div id="120151">
<p class="MsoNormal"><span style="font-size:8.5pt;font-family:"Verdana",sans-serif"><a href="https://mms.neo-rls.org/Calendar/moreinfo_responsive.php?eventid=51160&org_id=NEOL"><strong><span style="font-family:"Verdana",sans-serif">Thursday, May 9, 2019</span></strong></a></span><span style="font-size:9.0pt;font-family:"Verdana",sans-serif"><br>
<strong><span style="font-family:"Verdana",sans-serif">Improving Labor-Management Relations through Effective Communication and Grievance Processing</span></strong></span><strong><span style="font-size:9.0pt;font-family:"Arial",sans-serif"></span></strong><span style="font-size:9.0pt;font-family:"Verdana",sans-serif">
<br>
</span><strong><span style="font-size:8.5pt;font-family:"Verdana",sans-serif">Learning Objectives Part I: Moving from Conflict to Collaboration
</span></strong><span style="font-size:9.0pt;font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<ul type="disc">
<li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l1 level1 lfo3">
<span style="font-size:8.5pt;font-family:"Verdana",sans-serif">Communication Basics</span><span style="font-size:9.0pt;font-family:"Verdana",sans-serif"><o:p></o:p></span></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l1 level1 lfo3">
<span style="font-size:8.5pt;font-family:"Verdana",sans-serif">Active Listening</span><span style="font-size:9.0pt;font-family:"Verdana",sans-serif"><o:p></o:p></span></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l1 level1 lfo3">
<span style="font-size:8.5pt;font-family:"Verdana",sans-serif">Collaborative Problem-Solving </span><span style="font-size:9.0pt;font-family:"Verdana",sans-serif"><o:p></o:p></span></li></ul>
<p class="MsoNormal"><span style="font-size:8.5pt;font-family:"Verdana",sans-serif"> <strong><span style="font-family:"Verdana",sans-serif">Learning Objectives Part 2: Effective Grievance Handling</span></strong>
</span><span style="font-size:9.0pt;font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<ul type="disc">
<li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l2 level1 lfo4">
<span style="font-size:8.5pt;font-family:"Verdana",sans-serif">Grievance Steps</span><span style="font-size:9.0pt;font-family:"Verdana",sans-serif"><o:p></o:p></span></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l2 level1 lfo4">
<span style="font-size:8.5pt;font-family:"Verdana",sans-serif">Grievance vs. Gripe</span><span style="font-size:9.0pt;font-family:"Verdana",sans-serif"><o:p></o:p></span></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l2 level1 lfo4">
<span style="font-size:8.5pt;font-family:"Verdana",sans-serif">Tips for Preventing Grievances</span><span style="font-size:9.0pt;font-family:"Verdana",sans-serif"><o:p></o:p></span></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l2 level1 lfo4">
<span style="font-size:8.5pt;font-family:"Verdana",sans-serif">Grievance Mediation</span><span style="font-size:9.0pt;font-family:"Verdana",sans-serif"><o:p></o:p></span></li></ul>
<p class="MsoNormal"><strong><span style="font-size:8.5pt;font-family:"Verdana",sans-serif">Who Should Attend: </span></strong><span style="font-size:8.5pt;font-family:"Verdana",sans-serif"> Managers and Administration that work with unions
<br>
Don't miss this workshop and the newly renovated South Branch (Carnegie Building) of Cleveland Public Library.
<br>
<br>
Presenter: <em><span style="font-family:"Verdana",sans-serif">Barbara Baker </span>
</em> is a Commissioner with the Federal Mediation and Conciliation Service (FMCS) in Independence, Ohio. As a Federal Mediator, she assists parties in collective bargaining negotiations and mediates labor and employment disputes in the private, public and
federal sectors. Ms. Baker trains labor advocates and management in collective bargaining including bargaining processes, contract administration, steward/supervisor training and developing effective labor management committees. She also provides training
in communication skills such as conflict resolution, active listening and communication dynamics. In addition, Ms. Baker facilitates person to person dialogues as well as group discussions to promote strong workplace relationships
</span><span style="font-size:9.0pt;font-family:"Verdana",sans-serif">.<o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><span style="font-size:7.5pt;font-family:"Verdana",sans-serif;color:white">Template 1 - NEONews April 15, 2019
<o:p></o:p></span></p>
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<o:p></o:p></span></p>
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Northeast Ohio Regional Library System | 1737 Georgetown Rd., Suite B | Hudson, OH 44236</span><span style="font-size:10.0pt;font-family:"Arial",sans-serif"><o:p></o:p></span></p>
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