<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40">
<head>
<meta http-equiv="Content-Type" content="text/html; charset=utf-8">
<meta name="Generator" content="Microsoft Word 15 (filtered medium)">
<!--[if !mso]><style>v\:* {behavior:url(#default#VML);}
o\:* {behavior:url(#default#VML);}
w\:* {behavior:url(#default#VML);}
.shape {behavior:url(#default#VML);}
</style><![endif]--><style><!--
/* Font Definitions */
@font-face
{font-family:Wingdings;
panose-1:5 0 0 0 0 0 0 0 0 0;}
@font-face
{font-family:"Cambria Math";
panose-1:2 4 5 3 5 4 6 3 2 4;}
@font-face
{font-family:Calibri;
panose-1:2 15 5 2 2 2 4 3 2 4;}
@font-face
{font-family:Verdana;
panose-1:2 11 6 4 3 5 4 4 2 4;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0in;
margin-bottom:.0001pt;
font-size:12.0pt;
font-family:"Times New Roman",serif;}
h4
{mso-style-priority:9;
mso-style-link:"Heading 4 Char";
mso-margin-top-alt:auto;
margin-right:0in;
mso-margin-bottom-alt:auto;
margin-left:0in;
font-size:12.0pt;
font-family:"Times New Roman",serif;
font-weight:bold;}
a:link, span.MsoHyperlink
{mso-style-priority:99;
color:blue;
text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
{mso-style-priority:99;
color:purple;
text-decoration:underline;}
p
{mso-style-priority:99;
mso-margin-top-alt:auto;
margin-right:0in;
mso-margin-bottom-alt:auto;
margin-left:0in;
font-size:12.0pt;
font-family:"Times New Roman",serif;}
span.Heading4Char
{mso-style-name:"Heading 4 Char";
mso-style-priority:9;
mso-style-link:"Heading 4";
font-family:"Calibri Light",sans-serif;
color:#2E74B5;
font-style:italic;}
span.EmailStyle21
{mso-style-type:personal-reply;
font-family:"Calibri",sans-serif;
color:#1F497D;}
.MsoChpDefault
{mso-style-type:export-only;
font-family:"Calibri",sans-serif;}
@page WordSection1
{size:8.5in 11.0in;
margin:1.0in 1.0in 1.0in 1.0in;}
div.WordSection1
{page:WordSection1;}
/* List Definitions */
@list l0
{mso-list-id:1395665624;
mso-list-template-ids:-1702991702;}
@list l0:level1
{mso-level-number-format:bullet;
mso-level-text:;
mso-level-tab-stop:.5in;
mso-level-number-position:left;
text-indent:-.25in;
mso-ansi-font-size:10.0pt;
font-family:Symbol;}
@list l0:level2
{mso-level-number-format:bullet;
mso-level-text:o;
mso-level-tab-stop:1.0in;
mso-level-number-position:left;
text-indent:-.25in;
mso-ansi-font-size:10.0pt;
font-family:"Courier New";
mso-bidi-font-family:"Times New Roman";}
@list l0:level3
{mso-level-number-format:bullet;
mso-level-text:;
mso-level-tab-stop:1.5in;
mso-level-number-position:left;
text-indent:-.25in;
mso-ansi-font-size:10.0pt;
font-family:Wingdings;}
@list l0:level4
{mso-level-number-format:bullet;
mso-level-text:;
mso-level-tab-stop:2.0in;
mso-level-number-position:left;
text-indent:-.25in;
mso-ansi-font-size:10.0pt;
font-family:Wingdings;}
@list l0:level5
{mso-level-number-format:bullet;
mso-level-text:;
mso-level-tab-stop:2.5in;
mso-level-number-position:left;
text-indent:-.25in;
mso-ansi-font-size:10.0pt;
font-family:Wingdings;}
@list l0:level6
{mso-level-number-format:bullet;
mso-level-text:;
mso-level-tab-stop:3.0in;
mso-level-number-position:left;
text-indent:-.25in;
mso-ansi-font-size:10.0pt;
font-family:Wingdings;}
@list l0:level7
{mso-level-number-format:bullet;
mso-level-text:;
mso-level-tab-stop:3.5in;
mso-level-number-position:left;
text-indent:-.25in;
mso-ansi-font-size:10.0pt;
font-family:Wingdings;}
@list l0:level8
{mso-level-number-format:bullet;
mso-level-text:;
mso-level-tab-stop:4.0in;
mso-level-number-position:left;
text-indent:-.25in;
mso-ansi-font-size:10.0pt;
font-family:Wingdings;}
@list l0:level9
{mso-level-number-format:bullet;
mso-level-text:;
mso-level-tab-stop:4.5in;
mso-level-number-position:left;
text-indent:-.25in;
mso-ansi-font-size:10.0pt;
font-family:Wingdings;}
@list l1
{mso-list-id:1934851510;
mso-list-template-ids:-505882992;}
@list l1:level1
{mso-level-number-format:bullet;
mso-level-text:;
mso-level-tab-stop:.5in;
mso-level-number-position:left;
text-indent:-.25in;
mso-ansi-font-size:10.0pt;
font-family:Symbol;}
@list l1:level2
{mso-level-number-format:bullet;
mso-level-text:o;
mso-level-tab-stop:1.0in;
mso-level-number-position:left;
text-indent:-.25in;
mso-ansi-font-size:10.0pt;
font-family:"Courier New";
mso-bidi-font-family:"Times New Roman";}
@list l1:level3
{mso-level-number-format:bullet;
mso-level-text:;
mso-level-tab-stop:1.5in;
mso-level-number-position:left;
text-indent:-.25in;
mso-ansi-font-size:10.0pt;
font-family:Wingdings;}
@list l1:level4
{mso-level-number-format:bullet;
mso-level-text:;
mso-level-tab-stop:2.0in;
mso-level-number-position:left;
text-indent:-.25in;
mso-ansi-font-size:10.0pt;
font-family:Wingdings;}
@list l1:level5
{mso-level-number-format:bullet;
mso-level-text:;
mso-level-tab-stop:2.5in;
mso-level-number-position:left;
text-indent:-.25in;
mso-ansi-font-size:10.0pt;
font-family:Wingdings;}
@list l1:level6
{mso-level-number-format:bullet;
mso-level-text:;
mso-level-tab-stop:3.0in;
mso-level-number-position:left;
text-indent:-.25in;
mso-ansi-font-size:10.0pt;
font-family:Wingdings;}
@list l1:level7
{mso-level-number-format:bullet;
mso-level-text:;
mso-level-tab-stop:3.5in;
mso-level-number-position:left;
text-indent:-.25in;
mso-ansi-font-size:10.0pt;
font-family:Wingdings;}
@list l1:level8
{mso-level-number-format:bullet;
mso-level-text:;
mso-level-tab-stop:4.0in;
mso-level-number-position:left;
text-indent:-.25in;
mso-ansi-font-size:10.0pt;
font-family:Wingdings;}
@list l1:level9
{mso-level-number-format:bullet;
mso-level-text:;
mso-level-tab-stop:4.5in;
mso-level-number-position:left;
text-indent:-.25in;
mso-ansi-font-size:10.0pt;
font-family:Wingdings;}
@list l2
{mso-list-id:2048989029;
mso-list-template-ids:1356630184;}
@list l2:level1
{mso-level-number-format:bullet;
mso-level-text:;
mso-level-tab-stop:.5in;
mso-level-number-position:left;
text-indent:-.25in;
mso-ansi-font-size:10.0pt;
font-family:Symbol;}
@list l2:level2
{mso-level-number-format:bullet;
mso-level-text:o;
mso-level-tab-stop:1.0in;
mso-level-number-position:left;
text-indent:-.25in;
mso-ansi-font-size:10.0pt;
font-family:"Courier New";
mso-bidi-font-family:"Times New Roman";}
@list l2:level3
{mso-level-number-format:bullet;
mso-level-text:;
mso-level-tab-stop:1.5in;
mso-level-number-position:left;
text-indent:-.25in;
mso-ansi-font-size:10.0pt;
font-family:Wingdings;}
@list l2:level4
{mso-level-number-format:bullet;
mso-level-text:;
mso-level-tab-stop:2.0in;
mso-level-number-position:left;
text-indent:-.25in;
mso-ansi-font-size:10.0pt;
font-family:Wingdings;}
@list l2:level5
{mso-level-number-format:bullet;
mso-level-text:;
mso-level-tab-stop:2.5in;
mso-level-number-position:left;
text-indent:-.25in;
mso-ansi-font-size:10.0pt;
font-family:Wingdings;}
@list l2:level6
{mso-level-number-format:bullet;
mso-level-text:;
mso-level-tab-stop:3.0in;
mso-level-number-position:left;
text-indent:-.25in;
mso-ansi-font-size:10.0pt;
font-family:Wingdings;}
@list l2:level7
{mso-level-number-format:bullet;
mso-level-text:;
mso-level-tab-stop:3.5in;
mso-level-number-position:left;
text-indent:-.25in;
mso-ansi-font-size:10.0pt;
font-family:Wingdings;}
@list l2:level8
{mso-level-number-format:bullet;
mso-level-text:;
mso-level-tab-stop:4.0in;
mso-level-number-position:left;
text-indent:-.25in;
mso-ansi-font-size:10.0pt;
font-family:Wingdings;}
@list l2:level9
{mso-level-number-format:bullet;
mso-level-text:;
mso-level-tab-stop:4.5in;
mso-level-number-position:left;
text-indent:-.25in;
mso-ansi-font-size:10.0pt;
font-family:Wingdings;}
ol
{margin-bottom:0in;}
ul
{margin-bottom:0in;}
--></style><!--[if gte mso 9]><xml>
<o:shapedefaults v:ext="edit" spidmax="1026" />
</xml><![endif]--><!--[if gte mso 9]><xml>
<o:shapelayout v:ext="edit">
<o:idmap v:ext="edit" data="1" />
</o:shapelayout></xml><![endif]-->
</head>
<body lang="EN-US" link="blue" vlink="purple">
<div class="WordSection1">
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal" align="center" style="text-align:center"><span style="font-size:7.5pt;font-family:"Verdana",sans-serif;color:#666666"><a href="http://neo-rls.org/v_newsletters/newsletter_2473007.htm">Difficulty viewing this email? Click here...</a>
<o:p></o:p></span></p>
<p class="MsoNormal" align="center" style="text-align:center"><span style="font-size:10.0pt;font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="620" style="width:372.0pt">
<tbody>
<tr>
<td width="217" valign="top" style="width:130.2pt;background:white;padding:0in 0in 0in 0in;word-wrap: break-word">
</td>
<td width="403" valign="top" style="width:241.8pt;background:white;padding:0in 0in 0in 0in;word-wrap: break-word">
</td>
</tr>
<tr>
<td colspan="2" style="background:#263D51;padding:0in 0in 0in 0in">
<p class="MsoNormal"><span style="color:white"><img border="0" width="620" height="110" id="_x0000_i1025" src="cid:image001.jpg@01D5F611.EC9DF730"><o:p></o:p></span></p>
<div id="issue_container">
<div>
<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Verdana",sans-serif;color:white">NEONews March 9, 2020<o:p></o:p></span></p>
</div>
</div>
</td>
</tr>
<tr>
<td width="271" valign="top" style="width:162.75pt;background:white;padding:6.0pt 0in 0in 0in;word-wrap: break-word" id="column1">
<div>
<div style="border:solid white 1.0pt;padding:0in 0in 0in 0in;margin-bottom:7.5pt">
<div id="title_content_15803">
<h4 style="margin:0in;margin-bottom:.0001pt;background:#0898DA"><a name="Q19315833"></a><span style="font-size:10.5pt;font-family:"Verdana",sans-serif;color:#030303">Weekly Update<o:p></o:p></span></h4>
</div>
<div style="margin-left:2.25pt;margin-top:2.25pt;margin-right:2.25pt;margin-bottom:2.25pt">
<div>
<ul type="disc">
<li class="MsoNormal" style="color:#030303;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level1 lfo1">
<span style="font-size:9.0pt;font-family:"Verdana",sans-serif"><a href="#Q159943593"><span style="color:#030303">A Note From the Executive Director</span></a><o:p></o:p></span></li><li class="MsoNormal" style="color:#030303;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level1 lfo1">
<span style="font-size:9.0pt;font-family:"Verdana",sans-serif"><a href="#Q161020175"><span style="color:#030303">It is Time to Register</span></a><o:p></o:p></span></li><li class="MsoNormal" style="color:#030303;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level1 lfo1">
<span style="font-size:9.0pt;font-family:"Verdana",sans-serif"><a href="#Q161026285"><span style="color:#030303">Less than a Month Away - Toby Greenwalt</span></a><o:p></o:p></span></li><li class="MsoNormal" style="color:#030303;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level1 lfo1">
<span style="font-size:9.0pt;font-family:"Verdana",sans-serif"><a href="#Q161028729"><span style="color:#030303">Free Books from The NEO-RLS Book Discussion Circuit</span></a><o:p></o:p></span></li><li class="MsoNormal" style="color:#030303;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level1 lfo1">
<span style="font-size:9.0pt;font-family:"Verdana",sans-serif"><a href="#Q161025063"><span style="color:#030303">Dollar General Youth Literacy Grant</span></a><o:p></o:p></span></li><li class="MsoNormal" style="color:#030303;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level1 lfo1">
<span style="font-size:9.0pt;font-family:"Verdana",sans-serif"><a href="#Q115286825"><span style="color:#030303">Continuing Education to Print and Share</span></a><o:p></o:p></span></li><li class="MsoNormal" style="color:#030303;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level1 lfo1">
<span style="font-size:9.0pt;font-family:"Verdana",sans-serif"><a href="#Q161029951"><span style="color:#030303">NEO-RLS Website Search Box Now Searches Our Website!</span></a><o:p></o:p></span></li><li class="MsoNormal" style="color:#030303;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level1 lfo1">
<span style="font-size:9.0pt;font-family:"Verdana",sans-serif"><a href="#Q161021397"><span style="color:#030303">Do You Have a Tech Project You Want to Share?</span></a><o:p></o:p></span></li><li class="MsoNormal" style="color:#030303;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level1 lfo1">
<span style="font-size:9.0pt;font-family:"Verdana",sans-serif"><a href="#Q161022619"><span style="color:#030303">Do You Have Something New to Share with Your Fellow Teen Librarians?</span></a>
<o:p></o:p></span></li><li class="MsoNormal" style="color:#030303;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level1 lfo1">
<span style="font-size:9.0pt;font-family:"Verdana",sans-serif"><a href="#Q161023841"><span style="color:#030303">COVID-19 Resources Provided by EveryLibrary</span></a><o:p></o:p></span></li><li class="MsoNormal" style="color:#030303;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level1 lfo1">
<span style="font-size:9.0pt;font-family:"Verdana",sans-serif"><a href="#Q161027507"><span style="color:#030303">Customer Service Experience Boot Camp</span></a><o:p></o:p></span></li></ul>
</div>
</div>
</div>
</div>
<div>
<div style="border:solid white 1.0pt;padding:0in 0in 0in 0in;margin-bottom:7.5pt">
<div id="title_content_94339">
<h4 style="margin:0in;margin-bottom:.0001pt;background:#0898DA"><a name="Q115286825"></a><span style="font-size:10.5pt;font-family:"Verdana",sans-serif;color:#030303">Continuing Education to Print and Share
<o:p></o:p></span></h4>
</div>
<div style="margin-left:2.25pt;margin-top:2.25pt;margin-right:2.25pt;margin-bottom:2.25pt">
<div id="94339">
<p class="MsoNormal"><span style="font-size:8.5pt;font-family:"Verdana",sans-serif;color:#030303">Review our Continuing Education by <strong><span style="font-family:"Verdana",sans-serif">
<a href="https://www.neo-rls.org/docs/NEO-RLS_CE_By_Competency_0220-0620.pdf">Competency </a></span></strong>or
<strong><span style="font-family:"Verdana",sans-serif"><a href="https://www.neo-rls.org/docs/NEO-RLS_CE_By_Track_0220-0620.pdf">Track</a>
</span></strong>. Don't miss an opportunity to share our one-page <strong><span style="font-family:"Verdana",sans-serif">
<a href="https://www.neo-rls.org/docs/0320_NEO-RLS_CE.pdf">CE @ a Glance</a> </span>
</strong>with your staff and colleagues. </span><span style="font-size:9.0pt;font-family:"Verdana",sans-serif;color:#030303"><o:p></o:p></span></p>
</div>
</div>
</div>
</div>
<div>
<div style="border:solid white 1.0pt;padding:0in 0in 0in 0in;margin-bottom:7.5pt">
<div id="title_content_131772">
<h4 style="margin:0in;margin-bottom:.0001pt;background:#0898DA"><a name="Q161029951"></a><span style="font-size:10.5pt;font-family:"Verdana",sans-serif;color:#030303">NEO-RLS Website Search Box Now Searches Our Website!
<o:p></o:p></span></h4>
</div>
<div style="margin-left:2.25pt;margin-top:2.25pt;margin-right:2.25pt;margin-bottom:2.25pt">
<div id="131772">
<p class="MsoNormal"><span style="font-size:8.5pt;font-family:"Verdana",sans-serif;color:#030303">As of today, the Search box in the upper right corner of our website now searches the NEO-RLS website rather than taking you out to a Google search. There are
a few needed tweaks remaining but we feel this will allow you to find items on the website easily and quickly. Happy searching!
</span><span style="font-size:9.0pt;font-family:"Verdana",sans-serif;color:#030303"><o:p></o:p></span></p>
</div>
</div>
</div>
</div>
<div>
<div style="border:solid white 1.0pt;padding:0in 0in 0in 0in;margin-bottom:7.5pt">
<div id="title_content_131765">
<h4 style="margin:0in;margin-bottom:.0001pt;background:#0898DA"><a name="Q161021397"></a><span style="font-size:10.5pt;font-family:"Verdana",sans-serif;color:#030303">Do You Have a Tech Project You Want to Share?
<o:p></o:p></span></h4>
</div>
<div style="margin-left:2.25pt;margin-top:2.25pt;margin-right:2.25pt;margin-bottom:2.25pt">
<div id="131765">
<p class="MsoNormal"><span style="font-size:8.5pt;font-family:"Verdana",sans-serif;color:#030303">Share your tech project with a poster at the Emerging Tech Symposium on May 20, 2020. For more information, contact
<a href="mailto:holly.klingler@neo-rls.org?subject=Poster%20for%20E-Tech%20Symposium">
Holly Klingler </a>. We look forward to seeing what you are doing at your library!</span><span style="font-size:9.0pt;font-family:"Verdana",sans-serif;color:#030303"><o:p></o:p></span></p>
</div>
</div>
</div>
</div>
<div>
<div style="border:solid white 1.0pt;padding:0in 0in 0in 0in;margin-bottom:7.5pt">
<div id="title_content_131766">
<h4 style="margin:0in;margin-bottom:.0001pt;background:#0898DA"><a name="Q161022619"></a><span style="font-size:10.5pt;font-family:"Verdana",sans-serif;color:#030303">Do You Have Something New to Share with Your Fellow Teen Librarians?
<o:p></o:p></span></h4>
</div>
<div style="margin-left:2.25pt;margin-top:2.25pt;margin-right:2.25pt;margin-bottom:2.25pt">
<div id="131766">
<p class="MsoNormal"><span style="font-size:8.5pt;font-family:"Verdana",sans-serif;color:#030303">Do you have a unique or innovative teen programming idea or club? Have you had a huge success in serving your teen patrons? Would you like to share these with
your fellow teen librarians? Then we want you on Thursday, April 7, 2020 at the Northeast Ohio Teen Network workshop in Medina. We are looking for 6 to 8 people that are willing to speak about teen trends in their library. You would have 10 minutes to speak.
Please email <strong><span style="font-family:"Verdana",sans-serif"><a href="mailto:lattanzm@neo-rls.org">Melissa Lattanzi</a></span></strong> if you are interested in participating.
</span><span style="font-size:9.0pt;font-family:"Verdana",sans-serif;color:#030303"><o:p></o:p></span></p>
</div>
</div>
</div>
</div>
<div>
<div style="border:solid white 1.0pt;padding:0in 0in 0in 0in;margin-bottom:7.5pt">
<div id="title_content_131767">
<h4 style="margin:0in;margin-bottom:.0001pt;background:#0898DA"><a name="Q161023841"></a><span style="font-size:10.5pt;font-family:"Verdana",sans-serif;color:#030303">COVID-19 Resources Provided by EveryLibrary
<o:p></o:p></span></h4>
</div>
<div style="margin-left:2.25pt;margin-top:2.25pt;margin-right:2.25pt;margin-bottom:2.25pt">
<div id="131767">
<div>
<p style="mso-margin-top-alt:3.75pt;margin-right:0in;margin-bottom:3.75pt;margin-left:0in">
<span style="font-size:9.0pt;font-family:"Verdana",sans-serif;color:#030303">Dealing with COVID-19, the disease caused by the Coronavirus (SARS-CoV-2) raises many questions for librarians. We hope
<a href="https://www.everylibrary.org/resources_for_libraries_on_coronavirus?e=b71b3fb0b7d2b15043fc9b11a75d9ef5&utm_source=votelibraries&utm_medium=email&utm_campaign=resourceslibrarianscoronavirus&n=2" target="_blank">
these resources </a>will help you be more prepared as well as answer general questions and help you inform the public.
<br>
If you're looking for resources, training, and webinars on libraries and pandemics and specifically the COVID-19 virus, we put together
<a href="https://www.everylibrary.org/resources_for_libraries_on_coronavirus?e=b71b3fb0b7d2b15043fc9b11a75d9ef5&utm_source=votelibraries&utm_medium=email&utm_campaign=resourceslibrarianscoronavirus&n=4" target="_blank">
this resource page </a>for you.<br>
Of course, the biggest role libraries can play in a national response to the emerging COVID-19 threat is as information specialists. We've already seen government agencies advise the public to ask their public libraries for information.
<br>
That's why <a href="https://www.everylibrary.org/resources_for_libraries_on_coronavirus?e=b71b3fb0b7d2b15043fc9b11a75d9ef5&utm_source=votelibraries&utm_medium=email&utm_campaign=resourceslibrarianscoronavirus&n=5" target="_blank">
we've included links in this post </a>to things like comics and posters that you can print for your library to help better inform the public.
<o:p></o:p></span></p>
</div>
</div>
</div>
</div>
</div>
<div>
<div style="border:solid white 1.0pt;padding:0in 0in 0in 0in;margin-bottom:7.5pt">
<div id="title_content_131770">
<h4 style="margin:0in;margin-bottom:.0001pt;background:#0898DA"><a name="Q161027507"></a><span style="font-size:10.5pt;font-family:"Verdana",sans-serif;color:#030303">Customer Service Experience Boot Camp
<o:p></o:p></span></h4>
</div>
<div style="margin-left:2.25pt;margin-top:2.25pt;margin-right:2.25pt;margin-bottom:2.25pt">
<div id="131770">
<p class="MsoNormal"><em><span style="font-size:8.5pt;font-family:"Verdana",sans-serif;color:#030303">“Walt Disney is known as the ‘Father of the Customer Experience’ because he had the vision to create Disneyland as the ‘Happiest Place on Earth’.”
</span></em><span style="font-size:8.5pt;font-family:"Verdana",sans-serif;color:#030303"><br>
<br>
Customer Experience is defined by interactions between a customer and an organization throughout their business relationship. It encompasses much more than just a transaction of a service or product, an experience impacts how customers feel and their emotions
throughout their journey with the library. <img border="0" width="100" id="_x0000_i1026" src="https://neo-rls.org/photos/CSABrand2020.png"><br>
<br>
This interactive and fun Customer Service Experience Boot Camp is a hands on day of information and experiences that will help you to engage and connect more effectively with your customers as they use and experience your library. Don't miss this opportunity
on Thursday, <a href="https://mms.neo-rls.org/Calendar/moreinfo_responsive.php?eventid=55603&org_id=NEOL">
<strong><span style="font-family:"Verdana",sans-serif">April 23, 2020 at Stark County District Library</span></strong></a> in Canton.</span><span style="font-size:9.0pt;font-family:"Verdana",sans-serif;color:#030303"><o:p></o:p></span></p>
</div>
</div>
</div>
</div>
</td>
<td width="504" valign="top" style="width:302.25pt;background:white;padding:6.0pt 0in 0in 6.0pt;word-wrap: break-word" id="column2">
<div>
<div style="border:solid white 1.0pt;padding:0in 0in 0in 0in;margin-bottom:7.5pt">
<div id="title_content_130883">
<h4 style="margin:0in;margin-bottom:.0001pt;background:#0898DA"><a name="Q159943593"></a><span style="font-size:10.5pt;font-family:"Verdana",sans-serif;color:#030303">A Note From the Executive Director
<o:p></o:p></span></h4>
</div>
<div style="margin-left:2.25pt;margin-top:2.25pt;margin-right:2.25pt;margin-bottom:2.25pt">
<div id="130883">
<p class="MsoNormal"><span style="font-size:8.5pt;font-family:"Verdana",sans-serif"><img border="0" width="100" id="_x0000_i1027" src="http://neo-rls.org/photos/59194_02102020090245.jpg">We frequently hear from many of you about how you have been inspired by
something you learned at a workshop or in a webinar and how you have applied the ideas in your own library. However, we don’t normally hear about situations where a library is utilizing one of our learning opportunities as part of a bigger initiative. Thus,
we were very excited when we found out the Akron-Summit County Public Library had mandated census training for their entire public service staff using our archived webinar,
<em><span style="font-family:"Verdana",sans-serif">2020 Census and Libraries: Key Details and Strategies,
</span></em>as part of that training<em><span style="font-family:"Verdana",sans-serif">.
</span></em> In addition, the library’s Census involvement also includes a variety of other activities to get the word out. Every one of their locations is doing something related to the Census on Census Day, April 1, from open houses to dedicated computer
workstations for the Census to a workshop on using Census data for genealogy research. In addition, all locations with exterior signage with messaging capabilities will feature the following information:
<strong><span style="font-family:"Verdana",sans-serif">Complete your US Census form here. Everyone counts!
</span></strong>Lastly, members of Summit County’s Complete Count Committee will hold a press conference at the Main Library on the morning of April 1
<sup>st </sup>to draw attention to the Census and how important it is to complete the survey. We are pleased to know that a learning opportunity we provided to the libraries in our region is part of a multi-pronged approach in making certain that everyone
is counted. Together we are maximizing library potential! <br>
<br>
<em><span style="font-family:"Verdana",sans-serif">Betsy Lantz</span></em></span><span style="font-size:9.0pt;font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
</div>
</div>
</div>
</div>
<div>
<div style="border:solid white 1.0pt;padding:0in 0in 0in 0in;margin-bottom:7.5pt">
<div id="title_content_131764">
<h4 style="margin:0in;margin-bottom:.0001pt;background:#0898DA"><a name="Q161020175"></a><span style="font-size:10.5pt;font-family:"Verdana",sans-serif;color:#030303">It is Time to Register
<o:p></o:p></span></h4>
</div>
<div style="margin-left:2.25pt;margin-top:2.25pt;margin-right:2.25pt;margin-bottom:2.25pt">
<div id="131764">
<p style="mso-margin-top-alt:3.75pt;margin-right:0in;margin-bottom:3.75pt;margin-left:0in">
<span style="font-size:8.5pt;font-family:"Verdana",sans-serif"><a href="http://mms.neo-rls.org/Calendar/moreinfo.php?eventid=55264"><b>The Basics of Project Management</b></a>
<br>
03/10/2020<br>
<strong><span style="font-family:"Verdana",sans-serif"><a href="http://mms.neo-rls.org/Calendar/moreinfo.php?eventid=55629"><span style="color:green">Encore Entrepreneurship: Serving 50+ Patrons</span></a></span></strong><b><br>
<strong><span style="font-family:"Verdana",sans-serif;color:green">03/11/2020</span></strong></b><br>
<a href="http://mms.neo-rls.org/Calendar/moreinfo.php?eventid=55745"><b>A Day for Catalogers</b></a><br>
03/12/2020 <br>
<a href="http://mms.neo-rls.org/Calendar/moreinfo.php?eventid=56742"><b>The Ohio Ethics Law: It's Everybody's Business!
</b><b><span style="color:red">[Featured Archive] </span></b></a><br>
03/13/2020<br>
<a href="http://mms.neo-rls.org/Calendar/moreinfo.php?eventid=56741"><b>Reducing Friction - Library User Experience on a Budget, Online and In Your Building
</b><b><span style="color:red">[Featured Archive]</span></b></a><br>
03/16/2020<br>
<strong><span style="font-family:"Verdana",sans-serif"><a href="http://mms.neo-rls.org/Calendar/moreinfo.php?eventid=56425"><span style="color:darkgreen">The Road to Copyright Clarity, Part 2</span></a></span></strong><b><br>
<strong><span style="font-family:"Verdana",sans-serif;color:darkgreen">03/17/2020</span></strong></b><br>
<a href="http://mms.neo-rls.org/Calendar/moreinfo.php?eventid=55598"><b>Leadership Academy-
</b><b><span style="color:red">SOLD OUT</span></b></a><br>
03/19/2020<br>
<a href="http://mms.neo-rls.org/Calendar/moreinfo.php?eventid=56004"><b>Human Resources Network Meeting</b></a>
<br>
03/20/2020<br>
<a href="http://mms.neo-rls.org/Calendar/moreinfo.php?eventid=56604"><b>Academic Library Directors' Networking Meeting
</b></a><br>
03/20/2020<br>
<a href="http://mms.neo-rls.org/Calendar/moreinfo.php?eventid=55599"><b>A Day for Public Service</b></a>
<br>
03/24/2020<br>
<strong><span style="font-family:"Verdana",sans-serif"><a href="http://mms.neo-rls.org/Calendar/moreinfo.php?eventid=55632"><span style="color:green">Leveraging Libraries as a Resource for Immigrant and Refugee Neighbors</span></a></span></strong><b><br>
<strong><span style="font-family:"Verdana",sans-serif;color:green">03/25/2020</span></strong></b><br>
<a href="http://mms.neo-rls.org/Calendar/moreinfo.php?eventid=55633"><b>Next Level LEGO</b></a><br>
03/26/2020 <br>
<a href="http://mms.neo-rls.org/Calendar/moreinfo.php?eventid=56553"><b>Construction and Facilities Network Meeting</b></a><br>
03/26/2020<br>
<a href="http://mms.neo-rls.org/Calendar/moreinfo.php?eventid=55636"><b>Budgeting Part 1: The Rules</b></a>
<br>
03/31/2020</span><span style="font-size:9.0pt;font-family:"Verdana",sans-serif"><br>
</span><strong><span style="font-size:10.5pt;font-family:"Verdana",sans-serif"><a href="http://mms.neo-rls.org/Calendar/moreinfo.php?eventid=56282"><span style="color:green">Critical Conversations: Building Empathy to Build Community</span></a></span></strong><b><span style="font-size:10.5pt;font-family:"Verdana",sans-serif"><br>
<strong><span style="font-family:"Verdana",sans-serif;color:green">04/02/2020</span></strong></span></b><span style="font-size:9.0pt;font-family:"Verdana",sans-serif"><br>
</span><span style="font-size:8.5pt;font-family:"Verdana",sans-serif"><a href="http://mms.neo-rls.org/Calendar/moreinfo.php?eventid=56015"><b>Book Discussion Network</b></a>
<br>
04/03/2020<br>
<strong><span style="font-family:"Verdana",sans-serif"><a href="http://mms.neo-rls.org/Calendar/moreinfo.php?eventid=55867"><span style="color:darkgreen">Northeast Ohio Teen Network Workshop</span></a></span></strong><b><br>
<strong><span style="font-family:"Verdana",sans-serif;color:darkgreen">04/07/2020</span></strong></b><br>
<a href="http://mms.neo-rls.org/Calendar/moreinfo.php?eventid=55639"><b>Effective Workplace Communication for New Supervisors</b></a><br>
04/08/2020<br>
<a href="http://mms.neo-rls.org/Calendar/moreinfo.php?eventid=55684"><b>From Peer to Leader</b></a><br>
04/15/2020 <br>
<a href="http://mms.neo-rls.org/Calendar/moreinfo.php?eventid=55637"><b>Budgeting Part 2: The Process</b></a>
<br>
04/21/2020<br>
<a href="http://mms.neo-rls.org/Calendar/moreinfo.php?eventid=55478"><b>RA Rethink: Merchandising and Upselling Edition</b></a><br>
04/22/2020<br>
<strong><span style="font-family:"Verdana",sans-serif"><a href="http://mms.neo-rls.org/Calendar/moreinfo.php?eventid=55603"><span style="color:green">Customer Service Experience Boot Camp</span></a></span></strong><b><br>
<strong><span style="font-family:"Verdana",sans-serif;color:green">04/23/2020</span></strong></b><br>
<a href="http://mms.neo-rls.org/Calendar/moreinfo.php?eventid=56017"><b>Collection Management and Development Network Meeting</b></a><br>
04/27/2020<br>
<strong><span style="font-family:"Verdana",sans-serif"><a href="http://mms.neo-rls.org/Calendar/moreinfo.php?eventid=55685"><span style="color:green">Project Management 101</span></a></span></strong><b><br>
<strong><span style="font-family:"Verdana",sans-serif;color:green">04/28/2020</span></strong><strong><span style="font-family:"Verdana",sans-serif">
</span></strong></b><br>
<a href="http://mms.neo-rls.org/Calendar/moreinfo.php?eventid=55683"><b>Relationship Management: How to foster staff relations without electronics or email</b></a><br>
04/29/2020 <br>
<strong><span style="font-family:"Verdana",sans-serif"><a href="http://mms.neo-rls.org/Calendar/moreinfo.php?eventid=55945"><span style="color:green">Beyond an Apple a Day: Providing Consumer Health Information at Your Library</span></a>
</span></strong><b><br>
<strong><span style="font-family:"Verdana",sans-serif;color:green">05/06/2020</span></strong></b><br>
<a href="http://mms.neo-rls.org/Calendar/moreinfo.php?eventid=56458"><b>Gaming & Esports in Libraries</b></a>
<br>
05/07/2020<br>
<strong><span style="font-family:"Verdana",sans-serif"><a href="http://mms.neo-rls.org/Calendar/moreinfo.php?eventid=56533"><span style="color:green">2020 Directors' Retreat: Creating Vision, Culture and Advocates</span></a></span></strong><b><br>
<strong><span style="font-family:"Verdana",sans-serif;color:green">05/07/2020- 05/08/2020</span></strong></b></span><span style="font-size:9.0pt;font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
</div>
</div>
</div>
</div>
<div>
<div style="border:solid white 1.0pt;padding:0in 0in 0in 0in;margin-bottom:7.5pt">
<div id="title_content_131769">
<h4 style="margin:0in;margin-bottom:.0001pt;background:#0898DA"><a name="Q161026285"></a><span style="font-size:10.5pt;font-family:"Verdana",sans-serif;color:#030303">Less than a Month Away - Toby Greenwalt
<o:p></o:p></span></h4>
</div>
<div style="margin-left:2.25pt;margin-top:2.25pt;margin-right:2.25pt;margin-bottom:2.25pt">
<div id="131769">
<p class="MsoNormal"><span style="font-size:8.5pt;font-family:"Verdana",sans-serif"><img border="0" width="100" id="_x0000_i1028" src="https://neo-rls.org/photos/59996_03062020115847.jpg">Hear Toby Greenwalt at this year's
<a href="https://mms.neo-rls.org/Calendar/moreinfo_responsive.php?eventid=56282&org_id=NEOL">
<strong><span style="font-family:"Verdana",sans-serif">Critical Conversations: Building Empathy to Build Community on Thursday, April 2, 2020 at the Hilton Garden Inn, Twinsburg.
</span></strong></a><br>
<em><span style="font-family:"Verdana",sans-serif">Toby Greenwalt </span></em>is Director of Digital Strategy and Technology Integration at Carnegie Library of Pittsburgh. Exploring the intersection of community-building and pervasive technology, Toby works
to create memorable library experiences for users in the physical space and the virtual space – and everywhere in between. A founding member of the advisory committees for the American Library Association’s Center for the Future of Libraries and the Public
Library Association’s Task Force on Equity, Diversity, Inclusion, and Social Justice, Toby currently serves on the Board of Directors for the Public Library Association. Toby will be discussing "
<em><span style="font-family:"Verdana",sans-serif">Elements of Digital Empathy." </span></em>
<br>
Libraries are havens for humanity in its purest form – with all the strangeness and friction that entails. We pride ourselves on our ability to engage with patrons from all walks of life, with clear-eyed understanding and without judgment. How can we maintain
that spirit of empathy in our virtual spaces? Is it possible to be a leader for civil engagement for an extremely online audience? In this presentation, we’ll explore these questions and provide attendees with several opportunities to examine opportunities
for digital empathy in their own spaces.</span><span style="font-size:8.5pt;font-family:"Arial",sans-serif"></span><span style="font-size:8.5pt;font-family:"Verdana",sans-serif">
</span><span style="font-size:9.0pt;font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
</div>
</div>
</div>
</div>
<div>
<div style="border:solid white 1.0pt;padding:0in 0in 0in 0in;margin-bottom:7.5pt">
<div id="title_content_131771">
<h4 style="margin:0in;margin-bottom:.0001pt;background:#0898DA"><a name="Q161028729"></a><span style="font-size:10.5pt;font-family:"Verdana",sans-serif;color:#030303">Free Books from The NEO-RLS Book Discussion Circuit
<o:p></o:p></span></h4>
</div>
<div style="margin-left:2.25pt;margin-top:2.25pt;margin-right:2.25pt;margin-bottom:2.25pt">
<div id="131771">
<p class="MsoNormal"><span style="font-size:8.5pt;font-family:"Verdana",sans-serif">NEO-RLS’ Book Discussion Circuit will cease as of June 30, 2020 and the libraries that had subscribed to the Circuit have made their selections of book titles. The remaining
titles are on this <strong><span style="font-family:"Verdana",sans-serif"><a href="https://www.neo-rls.org/docs/Book_list_for_newsletter.pdf">list
</a></span></strong>and are available to our region’s libraries for FREE. Please go to our
<strong><span style="font-family:"Verdana",sans-serif"><a href="https://www.viethconsulting.com/members/resource_list.php?org_id=NEOL">website</a>
</span></strong>for authors and brief descriptions on the titles.</span><span style="font-size:9.0pt;font-family:"Verdana",sans-serif">
<o:p></o:p></span></p>
<ul type="disc">
<li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l1 level1 lfo2">
<span style="font-size:8.5pt;font-family:"Verdana",sans-serif">Each title has a set of 10-12 books and many include discussion materials. </span><span style="font-size:9.0pt;font-family:"Verdana",sans-serif">
<o:p></o:p></span></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l1 level1 lfo2">
<span style="font-size:8.5pt;font-family:"Verdana",sans-serif">Requests will be honored on a first come, first served basis. </span><span style="font-size:9.0pt;font-family:"Verdana",sans-serif">
<o:p></o:p></span></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l1 level1 lfo2">
<span style="font-size:8.5pt;font-family:"Verdana",sans-serif">Requested materials will be delivered through statewide delivery or via pickup at the NEO-RLS office.
</span><span style="font-size:9.0pt;font-family:"Verdana",sans-serif"><o:p></o:p></span></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l1 level1 lfo2">
<span style="font-size:8.5pt;font-family:"Verdana",sans-serif">We will take requests until March 15, 2020 after which date unclaimed materials will be offered to libraries throughout Ohio.
</span><span style="font-size:9.0pt;font-family:"Verdana",sans-serif"><o:p></o:p></span></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l1 level1 lfo2">
<span style="font-size:8.5pt;font-family:"Verdana",sans-serif">Submit your requests to
<strong><span style="font-family:"Verdana",sans-serif"><a href="mailto:deb.blair@neo-rls.org">Debbie Blair
</a></span></strong>if you are interested in any of the titles. </span><span style="font-size:9.0pt;font-family:"Verdana",sans-serif"><o:p></o:p></span></li></ul>
<p style="mso-margin-top-alt:3.75pt;margin-right:0in;margin-bottom:3.75pt;margin-left:0in">
<span style="font-size:8.5pt;font-family:"Verdana",sans-serif">We hope to find good homes for our approximately 200 book titles. </span><span style="font-size:9.0pt;font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
</div>
</div>
</div>
</div>
<div>
<div style="border:solid white 1.0pt;padding:0in 0in 0in 0in;margin-bottom:7.5pt">
<div id="title_content_131768">
<h4 style="margin:0in;margin-bottom:.0001pt;background:#0898DA"><a name="Q161025063"></a><span style="font-size:10.5pt;font-family:"Verdana",sans-serif;color:#030303">Dollar General Youth Literacy Grant
<o:p></o:p></span></h4>
</div>
<div style="margin-left:2.25pt;margin-top:2.25pt;margin-right:2.25pt;margin-bottom:2.25pt">
<div id="131768">
<p class="MsoNormal"><span style="font-size:8.5pt;font-family:"Verdana",sans-serif">The Dollar General Literacy Foundation has released its 2020 application for the
<strong><span style="font-family:"Verdana",sans-serif">Dollar General Youth Literacy Grant
</span></strong>. See the foundation’s Grant Programs page for full details:<br>
<a href="http://www.dgliteracy.org/grant-programs">www.dgliteracy.org/grant-programs</a><br>
<br>
These grants support:</span><span style="font-size:9.0pt;font-family:"Verdana",sans-serif">
<o:p></o:p></span></p>
<ul type="disc">
<li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l2 level1 lfo3">
<span style="font-size:8.5pt;font-family:"Verdana",sans-serif">Implementing new or expanding existing literacy programs</span><span style="font-size:9.0pt;font-family:"Verdana",sans-serif"><o:p></o:p></span></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l2 level1 lfo3">
<span style="font-size:8.5pt;font-family:"Verdana",sans-serif">Purchasing new technology or equipment to support literacy initiatives</span><span style="font-size:9.0pt;font-family:"Verdana",sans-serif"><o:p></o:p></span></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l2 level1 lfo3">
<span style="font-size:8.5pt;font-family:"Verdana",sans-serif">Purchasing books, materials, or software for literacy programs</span><span style="font-size:9.0pt;font-family:"Verdana",sans-serif"><o:p></o:p></span></li></ul>
<p class="MsoNormal"><span style="font-size:8.5pt;font-family:"Verdana",sans-serif">The maximum grant amount is $4,000, and applications are due by May 21, 2020.</span><span style="font-size:9.0pt;font-family:"Verdana",sans-serif">
<o:p></o:p></span></p>
</div>
</div>
</div>
</div>
</td>
</tr>
<tr>
<td colspan="2" style="background:#263D51;padding:2.25pt 2.25pt 2.25pt 2.25pt">
<p class="MsoNormal" align="center" style="text-align:center"><span style="font-size:7.5pt;font-family:"Verdana",sans-serif;color:white">Template 1 - NEONews March 9, 2020
<o:p></o:p></span></p>
</td>
</tr>
</tbody>
</table>
</div>
<p class="MsoNormal" align="center" style="margin-bottom:12.0pt;text-align:center">
<span style="font-size:10.0pt;font-family:"Arial",sans-serif"><br>
<br>
<o:p></o:p></span></p>
<p class="MsoNormal" align="center" style="text-align:center"><span style="font-size:7.5pt;font-family:"Verdana",sans-serif;color:#666666">If you no longer wish to receive these messages, please
<a href="http://www.viethconsulting.com/members/optout.php?orgcode=NEOL&nid=2473007&mid=825503449&em=lattanzm@neo-rls.org">
click here to unsubscribe </a><br>
Northeast Ohio Regional Library System | 1737 Georgetown Rd., Suite B | Hudson, OH 44236</span><span style="font-size:10.0pt;font-family:"Arial",sans-serif"><o:p></o:p></span></p>
<p class="MsoNormal" align="center" style="margin-bottom:12.0pt;text-align:center">
<span style="font-size:7.5pt;font-family:"Verdana",sans-serif;color:#666666"><o:p> </o:p></span></p>
<p class="MsoNormal" align="center" style="text-align:center"><span style="font-size:7.5pt;font-family:"Verdana",sans-serif;color:#666666"><a href="http://neo-rls.org/v_newsletters/newsletter_2473007.htm">Difficulty viewing this email? Click here...</a><br>
<a href="http://neo-rls.org/v_newsletters/newsletter_2473007.htm#SHARE">To share this via social networks, click here...
</a><o:p></o:p></span></p>
</div>
</body>
</html>