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<div class="WordSection1">
<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:#385723">Ryan Dowd will be hosting a free live webinar April 2:
<o:p></o:p></span></b></p>
<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif"><o:p> </o:p></span></b></p>
<p class="MsoNormal" style="margin-left:.5in"><b><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif">One-Hour Live Webinar:</span></b><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif">
<b>of Q&A with Ryan</b><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.5in"><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-left:.5in"><b><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif">This webinar will be all questions from you:</span></b><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif"><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:1.0in;text-indent:-.25in;mso-list:l3 level1 lfo2">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif">You can submit questions in advance here:
<a href="https://gcc01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homelesslibrary.com%2Fqandawebinarsurvey.html&data=02%7C01%7Cekelsey%40library.ohio.gov%7C8976d4a2334e4cec9ffa08d7c522bd9b%7C50f8fcc494d84f0784eb36ed57c7c8a2%7C0%7C0%7C637194625324089724&sdata=b%2BI1rDztelH%2BGWIc0jJ6gObcRyFcB1uigEeHuWNpzS4%3D&reserved=0" target="_blank">
http://www.homelesslibrary.com/qandawebinarsurvey.html</a> <o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:1.0in;text-indent:-.25in;mso-list:l3 level1 lfo2">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif">Ryan will be taking live questions also<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.5in"><b><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif"><o:p> </o:p></span></b></p>
<p class="MsoNormal" style="margin-left:.5in"><b><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif">The types of questions you can ask:</span></b><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif"><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:1.0in;text-indent:-.25in;mso-list:l0 level1 lfo4">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif">Is there a specific patron that you are unsure how to handle and would like guidance?<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:1.0in;text-indent:-.25in;mso-list:l0 level1 lfo4">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif">Did you have a situation with a homeless patron and you're not sure whether or not you dealt with it correctly?<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:1.0in;text-indent:-.25in;mso-list:l0 level1 lfo4">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif">Do you have specific questions about people experiencing homelessness, poverty, mental illness, or substance abuse?<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:1.0in;text-indent:-.25in;mso-list:l0 level1 lfo4">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif">Have you heard something about people experiencing homelessness and you're not sure whether or not it's true?<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:1.0in;text-indent:-.25in;mso-list:l0 level1 lfo4">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif">Do you have a coworker who struggles when dealing with challenging patrons and want to know how to help him/her?<o:p></o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:#385723"><o:p> </o:p></span></b></p>
<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:#385723">When</span></b><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:#385723">:
</span><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif">Thursday, April 2 at 1:00 pm Central time (2pm Eastern, Noon Mountain, 11am Pacific)<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal" style="text-indent:.5in"><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif">(A recording of the webinar will be available for one month after the webinar if the technology cooperates)<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:#385723">Pre-Registration Required:</span></b><b><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif"> </span></b><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif"><a href="https://gcc01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fzoom.us%2Fwebinar%2Fregister%2F3015832712254%2FWN_kQbcnXc_TAqZqSkqMPLpJQ&data=02%7C01%7Cekelsey%40library.ohio.gov%7C8976d4a2334e4cec9ffa08d7c522bd9b%7C50f8fcc494d84f0784eb36ed57c7c8a2%7C0%7C0%7C637194625324099689&sdata=tZMz8m88R5U2oN4zZvhUS8YwNIU1yBjZLc9Yflp1tAc%3D&reserved=0">https://zoom.us/webinar/register/3015832712254/WN_kQbcnXc_TAqZqSkqMPLpJQ</a><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:#385723">Presented by Ryan Dowd:</span></b><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:#385723"><o:p></o:p></span></p>
<ul style="margin-top:0in" type="disc">
<li class="MsoNormal" style="mso-list:l1 level1 lfo7"><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif">Author of the American Library Association book, The Librarian’s Guide to Homelessness.<o:p></o:p></span></li><li class="MsoNormal" style="mso-list:l1 level1 lfo7"><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif">Executive Director of a large homeless shelter outside of Chicago.<o:p></o:p></span></li><li class="MsoNormal" style="mso-list:l1 level1 lfo7"><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif">Global trainer to libraries, police departments, nonprofits and other organizations on how to compassionately manage problematic behavior
from troubled individuals.<o:p></o:p></span></li></ul>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:#385723">If you have trouble accessing the training or April 2 webinar, email Erin Kelsey, library consultant at the State Library of Ohio at</span></b><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif">
<a href="mailto:ekelsey@library.ohio.gov">ekelsey@library.ohio.gov</a>. <o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif">In September the State Library of Ohio purchased statewide access to
<a href="https://library.ohio.gov/services-for-libraries/training-and-professional-development/">
The Librarian’s Guide to Homelessness</a> through Niche Academy. The online training, authored by Ryan Dowd, is now available for all Ohio public library staff. The four-part training is an empathy-driven approach that provides best practices for library staff
on how to understand the homeless population and serve them better. There are also practical tips on how to deal with and de-escalate common situations and issues, and make staff feel empowered and safe. A former director of a Chicago homeless shelter, Ryan
Dowd is the author of <i>The Librarians Guide to Homelessness: An Empathy-Driven Approach to Solving Problems, Preventing Conflict, and Serving Everyone</i>. He travels all over the United States speaking to libraries about how to best help homeless patrons
using empathy and respect. To access the training, go to the State Library of Ohio’s <a href="https://library.ohio.gov/services-for-libraries/training-and-professional-development/"><b>Training and Professional Development page</b></a> and click the homelessness
training link. Once in Niche Academy, you will be prompted to create an account.<o:p></o:p></span></p>
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<p class="MsoNormal"><img border="0" width="96" height="101" style="width:1.0in;height:1.05in" id="Picture_x0020_11" src="cid:image001.jpg@01D5F88D.44350420"><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:#002060"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:#002E62">Marsha McDevitt-Stredney, Ph.D.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:#002E62">Public Information Officer<br>
Director, Marketing & Communications<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:#002E62">274 E. 1<sup>st</sup> Avenue<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:#002E62">Columbus, OH 43201<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:#002E62">Tel: 614-644-6875<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:#1F497D"><a href="http://library.ohio.gov/"><span style="color:blue">library.ohio.gov</span></a><o:p></o:p></span></p>
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