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<p class="MsoNormal" align="center" style="text-align:center"><span style="font-size:7.5pt;font-family:"Verdana",sans-serif;color:#666666"><a href="http://neo-rls.org/v_newsletters/newsletter_5376479.htm">Difficulty viewing this email? Click here...</a>
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<p class="MsoNormal"><span style="color:white"><img border="0" width="620" height="110" id="_x0000_i1041" src="cid:image001.jpg@01D5FBA5.EC82D330"><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Verdana",sans-serif;color:white">NEONews Marcy 16, 2020<o:p></o:p></span></p>
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<h4 style="margin:0in;margin-bottom:.0001pt;background:#0898DA"><a name="Q84276131"></a><span style="font-size:10.5pt;font-family:"Verdana",sans-serif;color:#030303">Weekly Update<o:p></o:p></span></h4>
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<li class="MsoNormal" style="color:#030303;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l2 level1 lfo1">
<span style="font-size:9.0pt;font-family:"Verdana",sans-serif"><a href="#Q152887765"><span style="color:#030303">A Note from the Executive Director</span></a><o:p></o:p></span></li><li class="MsoNormal" style="color:#030303;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l2 level1 lfo1">
<span style="font-size:9.0pt;font-family:"Verdana",sans-serif"><a href="#Q161314677"><span style="color:#030303">Many Webinars to Choose From</span></a><o:p></o:p></span></li><li class="MsoNormal" style="color:#030303;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l2 level1 lfo1">
<span style="font-size:9.0pt;font-family:"Verdana",sans-serif"><a href="#Q161318343"><span style="color:#030303">Leveraging Libraries as a Resource for Immigrant and Refugee Neighbors</span></a>
<o:p></o:p></span></li><li class="MsoNormal" style="color:#030303;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l2 level1 lfo1">
<span style="font-size:9.0pt;font-family:"Verdana",sans-serif"><a href="#Q161319565"><span style="color:#030303">RA Rethink: Merchandising and Upselling Edition</span></a><o:p></o:p></span></li><li class="MsoNormal" style="color:#030303;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l2 level1 lfo1">
<span style="font-size:9.0pt;font-family:"Verdana",sans-serif"><a href="#Q161315899"><span style="color:#030303">FAQ</span></a><o:p></o:p></span></li><li class="MsoNormal" style="color:#030303;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l2 level1 lfo1">
<span style="font-size:9.0pt;font-family:"Verdana",sans-serif"><a href="#Q161317121"><span style="color:#030303">Access NEO-RLS's Archives</span></a><o:p></o:p></span></li></ul>
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<div style="border:solid white 1.0pt;padding:0in 0in 0in 0in;margin-bottom:7.5pt">
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<h4 style="margin:0in;margin-bottom:.0001pt;background:#0898DA"><a name="Q161315899"></a><span style="font-size:10.5pt;font-family:"Verdana",sans-serif;color:#030303">FAQ<o:p></o:p></span></h4>
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<p class="MsoNormal"><em><b><span style="font-size:8.5pt;font-family:"Verdana",sans-serif;color:#030303">What events have been canceled?</span></b></em><span style="font-size:8.5pt;font-family:"Verdana",sans-serif;color:#030303">
<br>
All face-to-face workshops, events and Network meetings have been canceled through the end of May 2020. Events that are canceled are indicated as such on the
<a href="https://www.neo-rls.org/upcoming_workshops_and_webinar.php">CE Calendar</a> on the NEO-RLS website.
<br>
<br>
<em><b><span style="font-family:"Verdana",sans-serif">What do I do if I was registered for something that has been canceled?</span></b></em>
<br>
You do not need to do anything at this time. You will be notified individually that the program for which you registered has been canceled. We are making every attempt to reschedule all canceled face-to-face events, workshops and meetings and will maintain
your registration at this time. <br>
<br>
<em><b><span style="font-family:"Verdana",sans-serif">What if I can’t attend the rescheduled program?</span></b></em>
<br>
We will refund the money to your library if you are unable to attend a rescheduled workshop, event or meeting and have already paid.
<br>
<br>
<em><b><span style="font-family:"Verdana",sans-serif">What happens if you can’t reschedule a program?</span></b></em>
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We will refund the money to your library if we can’t reschedule a workshop, event or meeting and you have already paid.
<br>
<br>
<em><b><span style="font-family:"Verdana",sans-serif">Can I return book discussion books or e-tech kits to you at this time?</span></b></em>
<br>
No, we will be canceling our statewide delivery service at least through April 7, 2020. We would ask that you not send anything to us via statewide delivery until further notice.
<br>
<br>
<em><b><span style="font-family:"Verdana",sans-serif">Will you still be holding live webinars?</span></b></em>
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Yes!! We will still be proceeding with our live webinars and hope you will attend. If not, they will be archived per our normal procedures so that you can view as you are able.
<br>
<br>
<em><b><span style="font-family:"Verdana",sans-serif">Will you be in the office?</span></b></em>
<br>
No. We will be telecommuting beginning Tuesday, March 17 and continuing to April 7. We will be assessing the situation daily and will resume work in the office once it appears appropriate to do so.
<br>
<br>
<em><b><span style="font-family:"Verdana",sans-serif">How can we reach the staff of NEO-RLS during this time?</span></b></em>
<br>
You may call us or email us. Our phone messages go directly to email. If we don’t answer the phone for some reason, please be assured that we will get your message and return your call promptly.
<br>
<br>
<em><b><span style="font-family:"Verdana",sans-serif">What if I am a presenter?</span></b></em>
<br>
Melissa Lattanzi will be in touch with you as soon as possible regarding your program.<br>
<br>
<em><b><span style="font-family:"Verdana",sans-serif">What if my library is a location for a canceled workshop, event or meeting?</span></b></em>
<br>
Melissa Lattanzi will be in touch with you as soon as possible regarding cancellation and/or rescheduling of our workshop, event or meeting.
</span><span style="font-size:9.0pt;font-family:"Verdana",sans-serif;color:#030303"><o:p></o:p></span></p>
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<h4 style="margin:0in;margin-bottom:.0001pt;background:#0898DA"><a name="Q161317121"></a><span style="font-size:10.5pt;font-family:"Verdana",sans-serif;color:#030303">Access NEO-RLS's Archives
<o:p></o:p></span></h4>
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<p class="MsoNormal"><span style="font-size:8.5pt;font-family:"Verdana",sans-serif;color:#030303">Please take advantage of our archives during these uncertain times. To access them you go to the Workshops and Webinars Tab and choose Archived Webinars. They
are listed in alphabetical order and you can search it by track. Once you register the link to access the archive will be sent to you in your email. You will simply click the link and it will open up the room to view the archive.
</span><span style="font-size:9.0pt;font-family:"Verdana",sans-serif;color:#030303"><o:p></o:p></span></p>
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<h4 style="margin:0in;margin-bottom:.0001pt;background:#0898DA"><a name="Q152887765"></a><span style="font-size:10.5pt;font-family:"Verdana",sans-serif;color:#030303">A Note from the Executive Director
<o:p></o:p></span></h4>
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<div style="margin-left:2.25pt;margin-top:2.25pt;margin-right:2.25pt;margin-bottom:2.25pt">
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<p class="MsoNormal"><span style="font-size:8.5pt;font-family:"Verdana",sans-serif"><img border="0" width="100" id="_x0000_i1042" src="https://neo-rls.org/photos/50177_03042019090623.jpg">On Thursday last week we announced the cancellation of all of our face-to-face
workshops, events and network meetings from March 13-April 3, 2020. On Friday we decided to cancel our April 7
<sup>th </sup>Northeast Ohio Teen Network Meeting. Today, we have made a decision to cancel all face-to-face workshops, meetings and events through May 31
<sup>st </sup>. Appearances of the Tech Lab have been canceled as well during this period of time. In addition, we will be telecommuting beginning Tuesday, March 17, 2020. Please know that we will still be able to answer your questions, help with registration,
take reservations for kits, etc. while working at home. Our phone messages go directly to our email, so please leave us a message if we don’t answer the phone. We know this is a difficult time as everyone adapts to the quickly changing environment and we
will work with you and your library to make certain that you are kept apprised of our decisions. We will continue to keep you informed through the newsletter, the website and email, and we appreciate your patience and understanding. Please contact me if
you have any questions or concerns. In the meantime, if you have some time to catch up on your continuing education needs or requirements, we have lots of great, live webinars coming up in the next couple of months and a huge archive of past webinars for
your viewing pleasure. Please take good care and stay well. <br>
<br>
<em><span style="font-family:"Verdana",sans-serif">Betsy Lantz</span></em></span><span style="font-size:9.0pt;font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
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<h4 style="margin:0in;margin-bottom:.0001pt;background:#0898DA"><a name="Q161314677"></a><span style="font-size:10.5pt;font-family:"Verdana",sans-serif;color:#030303">Many Webinars to Choose From
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<span style="font-size:8.5pt;font-family:"Verdana",sans-serif"><a href="http://mms.neo-rls.org/Calendar/moreinfo.php?eventid=56741"><b>Reducing Friction - Library User Experience on a Budget, Online and In Your Building<br>
</b><b><span style="color:#013CCE">[Featured Archive] </span></b></a><br>
03/16/2020<br>
<a href="http://mms.neo-rls.org/Calendar/moreinfo.php?eventid=56425"><b>The Road to Copyright Clarity, Part 2</b></a>
<br>
03/17/2020<br>
<a href="http://mms.neo-rls.org/Calendar/moreinfo.php?eventid=56847"><b>You <i>Can
</i>Be the Expert-Tech Troubleshooting with Confidence 101 </b><b><span style="color:#013CCE">[Featured Archive]
</span></b></a><br>
03/18/2020<br>
<a href="http://mms.neo-rls.org/Calendar/moreinfo.php?eventid=56846"><b>Brainstorming and Innovation
</b><b><span style="color:#013CCE">[Featured Archive] </span></b></a><br>
03/19/2020 <br>
<a href="http://mms.neo-rls.org/Calendar/moreinfo.php?eventid=56848"><b>Providing Top Notch Health Information in the Library
</b><b><span style="color:#013CCE">[Featured Archive] </span></b></a><br>
03/20/2020<br>
<a href="http://mms.neo-rls.org/Calendar/moreinfo.php?eventid=56849"><b>Rules and Benchmarks of the New Professional
</b><b><span style="color:#013CCE">[Featured Archive] </span></b></a><br>
03/24/2020<br>
<a href="http://mms.neo-rls.org/Calendar/moreinfo.php?eventid=55632"><b>Leveraging Libraries as a Resource for Immigrant and Refugee Neighbors</b></a><br>
03/25/2020<br>
<a href="http://mms.neo-rls.org/Calendar/moreinfo.php?eventid=56858"><b>Teaching Better Behavior: Social-Emotional Learning in Library Programming
</b><b><span style="color:#013CCE">[Featured Archive] </span></b></a><br>
03/26/2020<br>
<a href="http://mms.neo-rls.org/Calendar/moreinfo.php?eventid=56844"><b>Encore Entrepreneurship: Serving 50+ Patrons
</b><b><span style="color:#013CCE">[Featured Archive] </span></b></a><br>
04/01/2020<br>
<a href="http://mms.neo-rls.org/Calendar/moreinfo.php?eventid=55639"><b>Effective Workplace Communication for New Supervisors</b></a><br>
04/08/2020<br>
<a href="http://mms.neo-rls.org/Calendar/moreinfo.php?eventid=55684"><b>From Peer to Leader</b></a><br>
04/15/2020 <br>
<a href="http://mms.neo-rls.org/Calendar/moreinfo.php?eventid=55478"><b>RA Rethink: Merchandising and Upselling Edition</b></a><br>
04/22/2020<br>
<a href="http://mms.neo-rls.org/Calendar/moreinfo.php?eventid=56458"><b>Gaming & Esports in Libraries</b></a>
<br>
05/07/2020<br>
<a href="http://mms.neo-rls.org/Calendar/moreinfo.php?eventid=55687"><b>Library Technology Planning for Today and Tomorrow: Part 1</b></a><br>
05/12/2020<br>
<a href="http://mms.neo-rls.org/Calendar/moreinfo.php?eventid=55985"><b>Self Care Is Not Selfish: Preventing Burnout
</b></a><br>
05/13/2020<br>
<a href="http://mms.neo-rls.org/Calendar/moreinfo.php?eventid=55816"><b>Good Leaders, Bad Decisions</b></a><br>
05/27/2020</span><span style="font-size:9.0pt;font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
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<h4 style="margin:0in;margin-bottom:.0001pt;background:#0898DA"><a name="Q161318343"></a><span style="font-size:10.5pt;font-family:"Verdana",sans-serif;color:#030303">Leveraging Libraries as a Resource for Immigrant and Refugee Neighbors
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<p class="MsoNormal"><strong><span style="font-size:8.5pt;font-family:"Verdana",sans-serif"><a href="https://mms.neo-rls.org/Calendar/moreinfo_responsive.php?eventid=55632&org_id=NEOL">Wednesday, March 25
<sup>th</sup> at 10 am From Your Desktop</a></span></strong><b><span style="font-size:8.5pt;font-family:"Verdana",sans-serif"><br>
<strong><span style="font-family:"Verdana",sans-serif">Learning Objectives:</span></strong></span></b><span style="font-size:9.0pt;font-family:"Verdana",sans-serif">
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<span style="font-size:8.5pt;font-family:"Verdana",sans-serif">Identify the role libraries can play in supporting a path to citizenship</span><span style="font-size:9.0pt;font-family:"Verdana",sans-serif"><o:p></o:p></span></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level1 lfo2">
<span style="font-size:8.5pt;font-family:"Verdana",sans-serif">Generate ideas for culturally relevant programming for immigrants and refugees</span><span style="font-size:9.0pt;font-family:"Verdana",sans-serif">
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<span style="font-size:8.5pt;font-family:"Verdana",sans-serif">Determine ways to bridge linguistic barriers to library services and collections</span><span style="font-size:9.0pt;font-family:"Verdana",sans-serif">
<o:p></o:p></span></li></ul>
<p class="MsoNormal"><strong><span style="font-size:8.5pt;font-family:"Verdana",sans-serif">Presenter: </span></strong><span style="font-size:8.5pt;font-family:"Verdana",sans-serif"><br>
<i><img border="0" width="75" id="_x0000_i1043" src="https://neo-rls.org/photos/57490_12202019115527.jpg"><em><span style="font-family:"Verdana",sans-serif">Megan Godbey
</span></em></i> is the Adult Education Systems Manager at Nashville Public Library. She works in partnership with more than 50 local agencies to serve over 5,000 adult learners annually. She serves as a facilitator, consultant, and local innovator for collective
impact initiatives in education. She is a graduate of 2018 class of Nashville Emerging Leaders, and was named a Mover and Shaker (national change-maker) by
<i> Library Journal</i> for her work with citizenship corners.</span><span style="font-size:9.0pt;font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
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<h4 style="margin:0in;margin-bottom:.0001pt;background:#0898DA"><a name="Q161319565"></a><span style="font-size:10.5pt;font-family:"Verdana",sans-serif;color:#030303">RA Rethink: Merchandising and Upselling Edition
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<p class="MsoNormal"><span style="font-size:8.5pt;font-family:"Verdana",sans-serif"><a href="https://mms.neo-rls.org/Calendar/moreinfo_responsive.php?eventid=55478&org_id=NEOL"><strong><span style="font-family:"Verdana",sans-serif">Wednesday, April 22, 2020
at 10 am From Your Desktop</span></strong></a><br>
Learning Objectives:</span><span style="font-size:9.0pt;font-family:"Verdana",sans-serif">
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<ul type="disc">
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<span style="font-size:8.5pt;font-family:"Verdana",sans-serif">Learn how to get all library staff involved with creating displays and promoting your collections
</span><span style="font-size:9.0pt;font-family:"Verdana",sans-serif"><o:p></o:p></span></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l1 level1 lfo3">
<span style="font-size:8.5pt;font-family:"Verdana",sans-serif">Understand the value of creating a participatory patron experience</span><span style="font-size:9.0pt;font-family:"Verdana",sans-serif">
<o:p></o:p></span></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l1 level1 lfo3">
<span style="font-size:8.5pt;font-family:"Verdana",sans-serif">Be able to promote library services and programs from every service point
</span><span style="font-size:9.0pt;font-family:"Verdana",sans-serif"><o:p></o:p></span></li></ul>
<p class="MsoNormal"><strong><span style="font-size:8.5pt;font-family:"Verdana",sans-serif">Presenter:</span></strong><span style="font-size:8.5pt;font-family:"Verdana",sans-serif"><br>
<i><img border="0" width="75" id="_x0000_i1044" src="https://neo-rls.org/photos/56989_12052019151006.jpg"><em><span style="font-family:"Verdana",sans-serif">Becky Spratford
</span></em></i> is a Readers' Advisor in Illinois specializing in serving patrons ages 13 and up. She trains library staff all over the world on how to match books with readers through the local public library. She runs the critically acclaimed RA training
blog <b><a href="http://raforall.blogspot.com/"> RA for All</a></b>. </span><span style="font-size:9.0pt;font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
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