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<p class="MsoNormal" align="center" style="text-align:center"><span style="font-size:7.5pt;font-family:"Verdana",sans-serif;color:#666666"><a href="https://neo-rls.org/v_newsletters/newsletter_7238807.htm">Difficulty viewing this email? Click here...</a>
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<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Verdana",sans-serif;color:#263D51">NEO-RLS News-June 16, 2020<o:p></o:p></span></p>
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<h4 style="margin:0in;margin-bottom:.0001pt;background:#263D51"><a name="Q161391663"></a><span style="font-size:10.5pt;font-family:"Verdana",sans-serif;color:white">Weekly Update<o:p></o:p></span></h4>
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<li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level1 lfo1">
<span style="font-size:9.0pt;font-family:"Verdana",sans-serif"><a href="#Q161373333"><span style="color:black">A Note from the Executive Director, Betsy Lantz</span></a><o:p></o:p></span></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level1 lfo1">
<span style="font-size:9.0pt;font-family:"Verdana",sans-serif"><a href="#Q165474365"><span style="color:black">The Customer Service Experience</span></a><o:p></o:p></span></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level1 lfo1">
<span style="font-size:9.0pt;font-family:"Verdana",sans-serif"><a href="#Q165476809"><span style="color:black">Communication Strategies: Working With the Deaf Community</span></a><o:p></o:p></span></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level1 lfo1">
<span style="font-size:9.0pt;font-family:"Verdana",sans-serif"><a href="#Q165478031"><span style="color:black">Many Opportunities to Help You with Your Learning Needs</span></a><o:p></o:p></span></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level1 lfo1">
<span style="font-size:9.0pt;font-family:"Verdana",sans-serif"><a href="#Q165471921"><span style="color:black">Grant Opportunity for Rural, Public Libraries</span></a><o:p></o:p></span></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level1 lfo1">
<span style="font-size:9.0pt;font-family:"Verdana",sans-serif"><a href="#Q165473143"><span style="color:black">Summer Food Service Program</span></a><o:p></o:p></span></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level1 lfo1">
<span style="font-size:9.0pt;font-family:"Verdana",sans-serif"><a href="#Q165479253"><span style="color:black">Begin Telling your COVID-19 Story
</span></a><o:p></o:p></span></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level1 lfo1">
<span style="font-size:9.0pt;font-family:"Verdana",sans-serif"><a href="#Q165601453"><span style="color:black">FREE Communication Skills for COVID-19</span></a><o:p></o:p></span></li></ul>
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<h4 style="margin:0in;margin-bottom:.0001pt;background:#263D51"><a name="Q161373333"></a><span style="font-size:10.5pt;font-family:"Verdana",sans-serif;color:white">A Note from the Executive Director, Betsy Lantz
<o:p></o:p></span></h4>
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<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Verdana",sans-serif"><img border="0" width="100" id="_x0000_i1026" src="https://neo-rls.org/photos/59194_02102020090245.jpg"> The
<a href="https://mms.neo-rls.org/Calendar/moreinfo_responsive.php?eventid=58128&org_id=NEOL">
Virtual 2020 Emerging Technology Symposium </a>is right around the corner!  All of our previously scheduled speakers have risen to the occasion and are creating dynamic, interactive, virtual experiences.  Because we want to make this Virtual 2020 Emerging Technology
 Symposium as successful as our past in-person symposiums and accommodate varied situations, we are bringing the Symposium sessions to you throughout the month of September.  Thanks to an LSTA Open Grant from the State Library of Ohio we are able to offer all
 of the sessions for FREE to everyone.  The Symposium will be kicked off on September 3
<sup>rd </sup>by the innovative and energetic team that created BLDG 61 at the Boulder Public Library.  Janet Hollingsworth, Adam Watts and Zack Weaver, named 2019
<em><span style="font-family:"Verdana",sans-serif">Library Journal </span></em>Movers & Shakers, will look at some of the barriers that prevent widespread and sustained use of the makerspace and will offer some solutions.  Their presentation, “Don’t Panic! 
 WE are going to MAKE it,” will start us off and include an open Q & A. They will close the day’s events with a virtual Happy Hour to connect more deeply with all of you.  Dates and information for the various webinars, poster sessions and breakouts will be
 forthcoming in the next weeks.  Keep your eye on the newsletter and the website and sign up for all of the sessions, sign up for only the ones you want – but sign up and don’t miss this great opportunity. 
<br>
<br>
<em><span style="font-family:"Verdana",sans-serif">Betsy Lantz</span></em><o:p></o:p></span></p>
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<h4 style="margin:0in;margin-bottom:.0001pt;background:#263D51"><a name="Q165474365"></a><span style="font-size:10.5pt;font-family:"Verdana",sans-serif;color:white">The Customer Service Experience
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<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Verdana",sans-serif"><img border="0" width="100" id="_x0000_i1027" src="https://neo-rls.org/photos/CSABrand2020.png"></span><span style="font-size:9.0pt;font-family:"Tahoma",sans-serif"><a href="http://mms.neo-rls.org/Calendar/moreinfo.php?eventid=57611"><strong><span style="font-family:"Tahoma",sans-serif">Tuesday,
 June 30, 2020 at 10 am  </span></strong></a><br>
Customer service experience is the ability to provide positive experiences for and with our customers. In libraries, customers experience our services and programs and much, much more. An experience can be individual, or for a group or family and can take place
 in the library, on the phone, in our social media accounts and in our virtual branch (our website).
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<a href="http://www.neo-rls.org/v_newsletters/article_165474365.htm"><b>Read More</b></a><o:p></o:p></span></p>
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<h4 style="margin:0in;margin-bottom:.0001pt;background:#263D51"><a name="Q165476809"></a><span style="font-size:10.5pt;font-family:"Verdana",sans-serif;color:white">Communication Strategies: Working With the Deaf Community
<o:p></o:p></span></h4>
</div>
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<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Verdana",sans-serif"><img border="0" width="100" id="_x0000_i1028" src="https://neo-rls.org/photos/CSABrand2020.png">It is increasingly important to make certain we are able to communicate effectively
 with everyone in our communities.  The Deaf community faces new communication barriers as the presence of face masks at work and in public becomes the new norm.   Join Bill Morgan, Artistic Manager, SignStage, on
<a href="https://mms.neo-rls.org/Calendar/moreinfo_responsive.php?eventid=58249&org_id=NEOL">
<strong><span style="font-family:"Verdana",sans-serif">Thursday July 16th</span></strong>
</a>for an overview of Deaf culture and  the opportunity to learn common ASL (American Sign Language) signs used in a library setting.
<o:p></o:p></span></p>
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<a href="http://www.neo-rls.org/v_newsletters/article_165476809.htm"><b>Read More</b></a><o:p></o:p></span></p>
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<h4 style="margin:0in;margin-bottom:.0001pt;background:#263D51"><a name="Q165478031"></a><span style="font-size:10.5pt;font-family:"Verdana",sans-serif;color:white">Many Opportunities to Help You with Your Learning Needs
<o:p></o:p></span></h4>
</div>
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<strong><span style="font-size:9.0pt;font-family:"Verdana",sans-serif"><a href="http://mms.neo-rls.org/Calendar/moreinfo.php?eventid=55822"><span style="color:green">The Silver Tsunami and Your Library-Learn to Surf or Be Swept Away!
</span></a></span></strong><b><span style="font-size:9.0pt;font-family:"Verdana",sans-serif"><br>
<strong><span style="font-family:"Verdana",sans-serif;color:green">06/17/2020</span></strong></span></b><span style="font-size:9.0pt;font-family:"Verdana",sans-serif"><br>
<a href="http://mms.neo-rls.org/Calendar/moreinfo.php?eventid=58124"><b>Directors Virtual Networking Meeting</b></a>
<br>
06/17/2020<br>
<a href="http://mms.neo-rls.org/Calendar/moreinfo.php?eventid=58105"><b>Academic Library Directors Virtual Networking Meeting</b></a><br>
06/18/2020<br>
<a href="http://mms.neo-rls.org/Calendar/moreinfo.php?eventid=58122"><b>Youth Services (Children & Teen) Virtual Networking Meeting</b></a><br>
06/18/2020<br>
<b><a href="http://mms.neo-rls.org/Calendar/moreinfo.php?eventid=58123">Human Resource and Fiscal Officer Virtual Networking Meeting
</a></b><br>
06/19/2020<br>
<a href="http://mms.neo-rls.org/Calendar/moreinfo.php?eventid=57858"><b>Outreach Virtual Networking Meeting
</b></a><br>
06/23/2020<br>
<strong><span style="font-family:"Verdana",sans-serif"><a href="http://mms.neo-rls.org/Calendar/moreinfo.php?eventid=58047"><span style="color:green">Tabletop RPGs (Role Playing Games) for Teens Done Virtually</span></a></span></strong><b><br>
<strong><span style="font-family:"Verdana",sans-serif;color:green">06/23/2020</span></strong><br>
<strong><span style="font-family:"Verdana",sans-serif"><a href="http://mms.neo-rls.org/Calendar/moreinfo.php?eventid=55861"><span style="color:green">Mental Health Issues and Your Library: An Introduction</span></a></span></strong><br>
<strong><span style="font-family:"Verdana",sans-serif;color:green">06/24/2020</span></strong><br>
<strong><span style="font-family:"Verdana",sans-serif"><a href="http://mms.neo-rls.org/Calendar/moreinfo.php?eventid=57611"><span style="color:green">The Customer Service Experience
</span></a></span></strong><br>
<strong><span style="font-family:"Verdana",sans-serif;color:green">06/30/2020 </span>
</strong></b><o:p></o:p></span></p>
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<a href="http://www.neo-rls.org/v_newsletters/article_165478031.htm"><b>See More </b>
</a><o:p></o:p></span></p>
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<h4 style="margin:0in;margin-bottom:.0001pt;background:#263D51"><a name="Q165471921"></a><span style="font-size:10.5pt;font-family:"Verdana",sans-serif;color:white">Grant Opportunity for Rural, Public Libraries
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<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Tahoma",sans-serif"><a href="https://gcc01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.ala.org%2Ftools%2Fprogramming%2Fsteamequity&data=02%7C01%7Cpshumaker%40library.ohio.gov%7Cb03b8e11e6734b654cf908d80c91e5a8%7C50f8fcc494d84f0784eb36ed57c7c8a2%7C0%7C0%7C637273168053641480&sdata=627gYflpYOjg450bJUE26NK1%2BiaOT%2Fji7dzOaP0WDOE%3D&reserved=0" target="_blank"><em><span style="font-family:"Tahoma",sans-serif">STAR
 Net</span></em> STEAM Equity Project</a> <br>
This project is seeking 12 creative librarians/library workers to lead their libraries’ participation in a project at the intersection of transforming library services, gender equity and cultural inclusion (especially with Latino families), STEAM learning and
 positive youth development. </span><span style="font-size:9.0pt;font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
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<a href="http://www.neo-rls.org/v_newsletters/article_165471921.htm"><b>Read More</b></a><o:p></o:p></span></p>
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<h4 style="margin:0in;margin-bottom:.0001pt;background:#263D51"><a name="Q165473143"></a><span style="font-size:10.5pt;font-family:"Verdana",sans-serif;color:white">Summer Food Service Program
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<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Tahoma",sans-serif">To participate in the Summer Food Service Program, THIS SUMMER ONLY, you have to be located in an area where at least 30% of the students are eligible for the National School
 Lunch Program (free or reduced price school meals). Ordinarily SFSP area eligibility is tighter – 50% of students – but this year because of the pandemic and increased need, the USDA waived a lot of the regular SFSP rules. Relaxing eligibility is huge. Many
 communities that ordinarily aren’t eligible ARE eligible this summer. </span><span style="font-size:9.0pt;font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
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<a href="http://www.neo-rls.org/v_newsletters/article_165473143.htm"><b>Read More</b></a><o:p></o:p></span></p>
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<h4 style="margin:0in;margin-bottom:.0001pt;background:#263D51"><a name="Q165479253"></a><span style="font-size:10.5pt;font-family:"Verdana",sans-serif;color:white">Begin Telling your COVID-19 Story
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<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Tahoma",sans-serif">Libraries are agile and have pivoted quickly to serve their communities in increasingly new ways. Now, more than ever, libraries need good data to demonstrate their relevance
 and how they are adjusting to various new realities. Traditional usage measures don’t apply
<em><span style="font-family:"Tahoma",sans-serif">especially</span></em> when their doors are closed and when there are limitations on in-library use. </span>
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<p class="MsoNormal"><strong><span style="font-size:9.0pt;font-family:"Tahoma",sans-serif">The EveryLibrary Institute
</span></strong><span style="font-size:9.0pt;font-family:"Tahoma",sans-serif">is committed to helping libraries clearly demonstrate their value in the digital sphere during COVID-19 and beyond. In collaboration with
<strong><span style="font-family:"Tahoma",sans-serif">Counting Opinions</span></strong>, we’re launching the
<strong><span style="font-family:"Tahoma",sans-serif">eMeasures Snapshot survey --
</span></strong>a count week survey designed to capture your library’s digital activity and community contribution, along with several COVID19 specific questions.  
<br>
The eMeasures Snapshot survey is officially launching on Wednesday, June 17th following an
<a href="https://www.everylibraryinstitute.org/emeasures_webinar?utm_campaign=counting_opinions_1&utm_medium=email&utm_source=votelibraries" target="_blank">
<strong><span style="font-family:"Tahoma",sans-serif">orientation webinar session</span></strong>
</a>on June 16th (and available on-demand thereafter). This is a completely <strong>
<span style="font-family:"Tahoma",sans-serif">voluntary survey </span></strong>and all questions are
<strong><span style="font-family:"Tahoma",sans-serif">optional </span></strong>. We hope this empowers libraries to participate and use results for planning, advocacy, communications and awareness efforts. 
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<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Verdana",sans-serif"><br>
<a href="http://www.neo-rls.org/v_newsletters/article_165479253.htm"><b>Read More</b></a><o:p></o:p></span></p>
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<h4 style="margin:0in;margin-bottom:.0001pt;background:#263D51"><a name="Q165601453"></a><span style="font-size:10.5pt;font-family:"Verdana",sans-serif;color:white">FREE Communication Skills for COVID-19
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<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Verdana",sans-serif"><a href="https://pciwebinars.com/event/communication-strategies-for-covid-19/"><span style="font-family:"Tahoma",sans-serif">PCI Webinar with Cordelia Anderson, Communication
 Strategies for COVID-19 on June 17th. </span></a><o:p></o:p></span></p>
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<span style="font-size:9.0pt;font-family:"Tahoma",sans-serif">Libraries are operating during an especially challenging time right now. Most libraries have closed due to the impacts of COVID-19. Like many other organizations, libraries had to close quickly,
 shift to a remote working model without much lead time, and pivot to offering “virtual” and remote services and programs.
</span><span style="font-size:9.0pt;font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Verdana",sans-serif"><br>
<a href="http://www.neo-rls.org/v_newsletters/article_165601453.htm"><b>Read More</b></a>
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<p class="MsoNormal" align="center" style="text-align:center"><span style="font-size:7.5pt;font-family:"Verdana",sans-serif;color:white">Template 11 - NEO-RLS News-June 16, 2020
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