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Our discount is 44% I believe. Customer service isn't too bad about handling damaged items. However, if you process the item before you realize it is damaged they will charge you a fee. I have received numerous books that have been covered backwards, and upside
down.<br>
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We sometimes get items in a week before other times it can be a week or 2 after. They will only do separate invoices for our children's account. Everything else as far as non fiction, fiction, paperbacks they lump it all together and we have to separate the
totals.<br>
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If you have any further questions please feel free to email me @ kmichener@mylondonlibrary.org<span id="ms-outlook-android-cursor"></span><br>
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Sent from my Verizon, Samsung Galaxy smartphone<br>
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Get <a href="https://aka.ms/ghei36">Outlook for Android</a></div>
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<div id="divRplyFwdMsg" dir="ltr"><font face="Calibri, sans-serif" style="font-size:11pt" color="#000000"><b>From:</b> OPLINLIST <oplinlist-bounces@lists.oplin.org> on behalf of Sharon Mason via OPLINLIST <oplinlist@lists.oplin.org><br>
<b>Sent:</b> Thursday, July 30, 2020 9:18:48 AM<br>
<b>To:</b> oplinlist@lists.oplin.org <oplinlist@lists.oplin.org><br>
<b>Subject:</b> EXTERNAL:[OPLINLIST] Baker & Taylor</font>
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<p class="x_MsoNormal">We are interested in hearing pros & cons about Baker & Taylor. What is the discount on items – 40 or 41% off the list price? Do pre-pubs come in a timely manner—a week before release date? How is their customer service on damaged items
or returns? Any library that needs separate monthly statements from more than one account number—does B&T do this. Do they charge for shipping?</p>
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<p class="x_MsoNormal">Thank you for your help in advance.</p>
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<p class="x_MsoNormal" style="background:white"><span style="color:#201F1E">Sharon</span><span style="font-size:12.0pt; font-family:"Times New Roman",serif"> Mason</span></p>
<p class="x_MsoNormal" style="background:white"><span style="color:#201F1E">Technical Services Manager</span></p>
<p class="x_MsoNormal" style="background:white"><span style="color:#201F1E">Findlay-Hancock County Public Library</span></p>
<p class="x_MsoNormal" style="background:white"><span style="color:#201F1E">206 Broadway</span></p>
<p class="x_MsoNormal" style="background:white"><span style="color:#201F1E">Findlay, OH 45840</span></p>
<p class="x_MsoNormal" style="background:white"><span style="color:#201F1E">TELEPHONE: 1-419-434-1432<b> PLEASE NOTE my new Direct line number</b></span></p>
<p class="x_MsoNormal" style="background:white"><span style="color:#201F1E">FAX: 1-419-422-0638</span></p>
<p class="x_MsoNormal" style="background:white"><span style="color:#201F1E"><a href="mailto:masonsh@findlaylibrary.org"><span style="color:#0563C1">masonsh@findlaylibrary.org</span></a></span></p>
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