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<p class="MsoNormal" align="center" style="text-align:center"><span style="font-size:7.5pt;font-family:"Verdana",sans-serif;color:#666666"><a href="https://neo-rls.org/v_newsletters/newsletter_7474653.htm" target="_blank">Difficulty viewing this email? Click
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<p class="MsoNormal"><span style="color:#263D51"><a href="http://mms.neo-rls.org/ct.php?lid=37603063&nr=5110136061" target="_blank"><span style="text-decoration:none"><img border="0" width="620" height="132" id="_x0000_i1025" src="http://viethconsulting.com/newsletter/7474653/5110136061/headerimage6113.gif"></span></a><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Verdana",sans-serif;color:#263D51">NEO-RLS News-August 3, 2020
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<h4 style="margin:0in;margin-bottom:.0001pt;background:#263D51"><a name="m_-6982425106308617723_Q168104109"></a><span style="font-size:10.5pt;font-family:"Verdana",sans-serif;color:white">This Thursday<o:p></o:p></span></h4>
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<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Verdana",sans-serif"><a href="http://mms.neo-rls.org/ct.php?lid=37728929&nr=5110136061" target="_blank"><span style="text-decoration:none"><img border="0" id="_x0000_i1026" src="http://neo-rls.org/photos/64912_07302020122536.jpg"></span></a><o:p></o:p></span></p>
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<h4 style="margin:0in;margin-bottom:.0001pt;background:#263D51"><a name="m_-6982425106308617723_Q167736287"></a><span style="font-size:10.5pt;font-family:"Verdana",sans-serif;color:white">A Note from the Board President, William Rutger
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<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Verdana",sans-serif"><img border="0" width="100" id="_x0000_i1027" src="https://neo-rls.org/photos/50699_03262019095603.jpg">Greetings! As the incoming President of NEO-RLS, I wanted to use this
week’s newsletter to take a moment and highlight the dynamic collaborative opportunities we offer that can help during these unusual and challenging times. But first, on behalf of our Board and staff, I want to thank my predecessor Kim Garrett for her exceptional
leadership this past year. Kim is a great example of NEO-RLS’s values: collaborative, professional, and proactive. As libraries continue though this uncharted territory it helps to have the resources and support of organizations such as NEO-RLS. Beyond the
professional development and continuing education, our greatest benefit is our membership and the opportunities to network with, learn from and support each other. NEO-RLS’s diversity in membership types, sizes, and geographic locations offers a unique opportunity
to pull from varied backgrounds to find innovative solutions and ideas that can be applied to our communities, our staff, and ourselves. I believe our strength is not only with our exceptional staff, but with our members working together to develop and share
innovative ways to meet the changing needs of our communities. In addition to our networking groups, consulting services, and academies (leadership, customer service and new supervisors’) I want to encourage you to consider joining one of the many committee
opportunities – Marketing/PR, Awards, Finance, and Multi-Type Libraries to just name a few. Add your voice to the conversation so you can play a part in strengthening NEO-RLS and
<em><span style="font-family:"Verdana",sans-serif">together we can maximize library potential! </span></em><br>
<br>
<em><span style="font-family:"Verdana",sans-serif">Stay healthy. Stay safe.</span></em><br>
<em><span style="font-family:"Verdana",sans-serif">William Rutger</span></em><o:p></o:p></span></p>
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<h4 style="margin:0in;margin-bottom:.0001pt;background:#263D51"><a name="m_-6982425106308617723_Q167820605"></a><span style="font-size:10.5pt;font-family:"Verdana",sans-serif;color:white">CE to Print and Share
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<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Verdana",sans-serif">Please take a moment to share
<strong><span style="font-family:"Verdana",sans-serif"><a href="http://mms.neo-rls.org/ct.php?lid=37863349&nr=5110136061" target="_blank">CE at a Glance </a>
</span></strong>with your staff. There is something for everyone.<o:p></o:p></span></p>
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<h4 style="margin:0in;margin-bottom:.0001pt;background:#263D51"><a name="m_-6982425106308617723_Q167819383"></a><span style="font-size:10.5pt;font-family:"Verdana",sans-serif;color:white">Customer Service Academy
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<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Verdana",sans-serif"><a href="http://mms.neo-rls.org/ct.php?lid=37730151&nr=5110136061" target="_blank"><b><span style="text-decoration:none"><img border="0" width="100" id="_x0000_i1028" src="http://neo-rls.org/photos/CSA.png"></span><strong><span style="font-family:"Verdana",sans-serif">Managing
a Professional Customer Service Team </span></strong><br>
<strong><span style="font-family:"Verdana",sans-serif">Wednesday, August 12th at 10 am</span></strong></b></a>
<br>
Managing a team of even the most talented customer service professionals can be difficult. The secret ingredient to professional customer service in any organization is the people who work in it. Every organization has good days and bad days and the way the
team is managed during each defines the service our customers will receive. <o:p>
</o:p></span></p>
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<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Verdana",sans-serif"><br>
<a href="http://mms.neo-rls.org/ct.php?lid=37607951&nr=5110136061" target="_blank"><b>Read More</b></a><o:p></o:p></span></p>
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<h4 style="margin:0in;margin-bottom:.0001pt;background:#263D51"><a name="m_-6982425106308617723_Q167797387"></a><span style="font-size:10.5pt;font-family:"Verdana",sans-serif;color:white">Many Online Learning Opportunities for Everyone-Sign Up Today!
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<span style="font-size:9.0pt;font-family:"Verdana",sans-serif"><a href="http://mms.neo-rls.org/ct.php?lid=37609173&nr=5110136061" target="_blank"><span style="text-decoration:none"><img border="0" width="100" id="_x0000_i1029" src="http://neo-rls.org/photos/Calendar.png"></span></a>10/7/2020<br>
<a href="http://mms.neo-rls.org/ct.php?lid=37620171&nr=5110136061" target="_blank">Raising the Bar! Tools for Continuous Improvement with Your Customer Service Team
</a><br>
10/8/2020<br>
<a href="http://mms.neo-rls.org/ct.php?lid=37621393&nr=5110136061" target="_blank">Project Management 101</a>
<br>
10/21/2020<br>
<a href="http://mms.neo-rls.org/ct.php?lid=37622615&nr=5110136061" target="_blank">How to teach students and patrons to fact-check like a pro
</a><br>
<strong><span style="font-family:"Verdana",sans-serif;color:navy">Click the calendar to see all of our continuing education opportunities.</span></strong>
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<h4 style="margin:0in;margin-bottom:.0001pt;background:#263D51"><a name="m_-6982425106308617723_Q167823049"></a><span style="font-size:10.5pt;font-family:"Verdana",sans-serif;color:white">NEO-RLS Announcements
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<p class="MsoNormal"><strong>Awards Deadline September 30th</strong> <br>
Do you deserve an award? Do you know someone who does? Along with the <a href="http://mms.neo-rls.org/ct.php?lid=37864571&nr=5110136061" target="_blank">
Rising Star Award </a>which honors a library employee with no more than five years’ experience, we now have the NEW
<a href="http://mms.neo-rls.org/ct.php?lid=37865793&nr=5110136061" target="_blank">
Shooting Star Award</a>...<o:p></o:p></p>
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<p class="MsoNormal"><strong>Volunteers needed for the NEO-RLS Technology and Multi-type Libraries Committees
</strong><br>
Thanks to those of you who have volunteered to serve on a NEO-RLS Board Committee..<o:p></o:p></p>
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<p class="MsoNormal"><strong>Network Meetings in August:</strong><br>
8/4/2020<br>
<a href="http://mms.neo-rls.org/ct.php?lid=37709377&nr=5110136061" target="_blank">Technical Services Virtual Networking Meeting</a>
<br>
8/5/2020<br>
<a href="http://mms.neo-rls.org/ct.php?lid=37710599&nr=5110136061" target="_blank">Directors Virtual Networking Meeting</a>...<o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Verdana",sans-serif"><br>
<a href="http://mms.neo-rls.org/ct.php?lid=37614061&nr=5110136061" target="_blank"><b>Read More
</b></a><o:p></o:p></span></p>
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<h4 style="margin:0in;margin-bottom:.0001pt;background:#263D51"><a name="m_-6982425106308617723_Q167810829"></a><span style="font-size:10.5pt;font-family:"Verdana",sans-serif;color:white">Customer Service Academy
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<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Verdana",sans-serif"><a href="http://mms.neo-rls.org/ct.php?lid=37615283&nr=5110136061" target="_blank"><span style="text-decoration:none"><img border="0" id="_x0000_i1030" src="http://neo-rls.org/photos/64510_07202020150359.jpg"></span></a><o:p></o:p></span></p>
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<h4 style="margin:0in;margin-bottom:.0001pt;background:#263D51"><a name="m_-6982425106308617723_Q168023457"></a><span style="font-size:10.5pt;font-family:"Verdana",sans-serif;color:white">From the State Library
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<p class="MsoNormal"><strong><span style="font-size:9.0pt;font-family:"Verdana",sans-serif">Making Sense of the Moment: The Library’s Role in Helping Us Understand Race and Racism:</span></strong><span style="font-size:9.0pt">
</span><br>
The last few months have been wrought with pain, protest, anger, and a call for change. These are not new issues, new pain, or new problems...
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<p class="MsoNormal"><strong>COVID: How to deal with problem behaviors related to COVID-19</strong>
<br>
webinar presented by Ryan Dowd.<br>
Thursday, August 13th at 2:00 pm...<o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Verdana",sans-serif"><br>
<a href="http://mms.neo-rls.org/ct.php?lid=37705711&nr=5110136061" target="_blank"><b>Read More</b></a><o:p></o:p></span></p>
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<h4 style="margin:0in;margin-bottom:.0001pt;background:#263D51"><a name="m_-6982425106308617723_Q168327735"></a><span style="font-size:10.5pt;font-family:"Verdana",sans-serif;color:white">Join us for Networking Meetings
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<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Verdana",sans-serif"><img border="0" id="_x0000_i1031" src="http://neo-rls.org/photos/64955_07312020132654.jpg"><o:p></o:p></span></p>
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<h4 style="margin:0in;margin-bottom:.0001pt;background:#263D51"><a name="m_-6982425106308617723_Q167808385"></a><span style="font-size:10.5pt;font-family:"Verdana",sans-serif;color:white">News From Other Sources
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<p class="MsoNormal"><strong><span style="font-size:9.0pt;font-family:"Verdana",sans-serif">REALM Project Update</span></strong><span style="font-size:9.0pt;font-family:"Verdana",sans-serif">:<br>
The 2<sup>nd </sup> test of 5 materials has now been reported by the REALM Project...</span><o:p></o:p></p>
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<p class="MsoNormal"><strong><span style="font-size:9.0pt;font-family:"Verdana",sans-serif">Free Unique & Fun Tools to Help Keep You Sane:</span></strong><br>
<em>Free webinar from OPLIN </em><br>
<strong><span style="font-size:9.0pt;font-family:"Verdana",sans-serif"><a href="http://mms.neo-rls.org/ct.php?lid=37623837&nr=5110136061" target="_blank">Monday, August 10th at 10 am</a></span></strong><span style="font-size:9.0pt;font-family:"Verdana",sans-serif">
<br>
Let’s be honest: sometimes, we all just need a fun distraction, or something to help make the internet fun again...
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<p class="MsoNormal"><strong>From INFOhio:</strong> <br>
INFOhio, Ohio's PreK-12 Digital Library, would like to invite you to join the INFOhio Integration Partner (IPartner) program for education-based agencies...
<o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Verdana",sans-serif"><br>
<a href="http://mms.neo-rls.org/ct.php?lid=37617727&nr=5110136061" target="_blank"><b>Read More</b></a><o:p></o:p></span></p>
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<h4 style="margin:0in;margin-bottom:.0001pt;background:#263D51"><a name="m_-6982425106308617723_Q167827937"></a><span style="font-size:10.5pt;font-family:"Verdana",sans-serif;color:white">Upcoming Conference Announcements
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<p class="MsoNormal">The <b>Ohio Educational Library Media Association </b>(OELMA), Ohio’s professional organization for school librarians, is hosting a virtual conference, “20/20 Vision - Focus on the Future,” over three weeks from October 12-31...
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<p class="MsoNormal">The <b>Academic Library Association of Ohio </b>(ALAO) 2020 conference will also take place online and will include a selection of workshops, live keynote sessions, pre-recorded presentations, and interactive poster sessions on October
29 and 30... <o:p></o:p></p>
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<p class="MsoNormal"><b>Resilient Together: Building School and Public Library Partnerships
</b>, a three-week long virtual event on school district and public library partnerships...<o:p></o:p></p>
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<p class="MsoNormal"><strong>NOTSL Fall 2020 Meeting Announcement</strong> <br>
Due to the increase of COVID-19 cases, and the financial hardships facing most library systems at this time, the NOTSL Board has voted to cancel the Fall 2020 meeting “Metadata Matters: MARC and Beyond.”
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<a href="http://mms.neo-rls.org/ct.php?lid=37638501&nr=5110136061" target="_blank"><b>Read More</b></a><o:p></o:p></span></p>
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<h4 style="margin:0in;margin-bottom:.0001pt;background:#263D51"><a name="m_-6982425106308617723_Q168105331"></a><span style="font-size:10.5pt;font-family:"Verdana",sans-serif;color:white">Popular Webinar on Demand
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<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Verdana",sans-serif"><a href="http://mms.neo-rls.org/ct.php?lid=37750925&nr=5110136061" target="_blank"><span style="text-decoration:none"><img border="0" id="_x0000_i1032" src="http://neo-rls.org/photos/64954_07312020132246.jpg"></span></a><o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><span style="font-size:7.5pt;font-family:"Verdana",sans-serif;color:white">Template 11 - NEO-RLS News-August 3, 2020
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