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<span style="font-size:22px;color:rgb(0,0,0);font-weight:bold;font-family:Segoe Print,Comic Sans MS,Arial,sans-serif">Pr</span><span style="font-size:24px;color:rgb(0,0,0);font-weight:bold;font-family:Segoe Print,Comic Sans MS,Arial,sans-serif">eparing for the Next Wave of Pandemic Fatigued Customers</span>
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<div style="text-align:center" align="center"><span style="font-size:22px;font-family:Segoe Print,Comic Sans MS,Arial,sans-serif">Thursday, February 18</span></div>
<div style="text-align:center" align="center"><span style="font-size:22px;font-family:Segoe Print,Comic Sans MS,Arial,sans-serif">10:30 am -11:30 am</span></div>
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<div><span style="font-size:16px">Is your organization ready and are your employees prepared to safely handle the next wave of customer behaviors?</span></div>
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<div><span style="font-size:16px">This interactive and informative program will help libraries and their employees create and maintain safe workplace practices, and prepare them to better handle customer conflicts including people who are non-compliant with your rules and policies.</span></div>
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<div><span style="font-size:16px">As a result of this program attendees will learn five important key points that will help them navigate the customer service process.</span></div>
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<div><span style="font-size:16px;color:rgb(34,34,34)">Andrew Sanderbeck will present this webinar - Andrew has been a trainer and presenter for over 15 years and is well versed in the library world and customer service. </span></div>
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<div><div><div><span style="font-size:14px;font-weight:bold">For More Information: 419-352-2903 | <a href="http://www.norweld.org" target="_blank">www.norweld.org</a></span></div></div></div>
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<span class="m_-4128854627982174597footer-column">Northwest Regional Library System (NORWELD)<span class="m_-4128854627982174597footer-mobile-hidden"> | </span></span><span class="m_-4128854627982174597footer-column">181 1/2 South Main Street<span class="m_-4128854627982174597footer-mobile-hidden">, </span></span><span class="m_-4128854627982174597footer-column"></span><span class="m_-4128854627982174597footer-column"></span><span class="m_-4128854627982174597footer-column">Bowling Green, OH 43402</span><span class="m_-4128854627982174597footer-column"></span>
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</div><br clear="all"><div><br></div>-- <br><div dir="ltr" class="gmail_signature" data-smartmail="gmail_signature">Kathleen L. Munger<br>Continuing Education Coordinator<br>Northwest Library System<br>181 1/2 S. Main St.<br>Bowling Green, OH 43402<br>419-352-2903<br></div></div>